Large, well maintained hotel.
Posted Aug 21, 2015
Overall we had a very enjoyable holiday, however there is just something underlying that could have made this a great holiday experience at the Concorde instead of just enjoyable. To be honest it is hard to put your finger on exactly what is wrong as the food is excellent including the Specialist restaurants and we ate at all of them, the facilities are also excellent especially the pool, gardens and the beach/pier. However aside from the the few, I suppose it is the general attitude of the staff throughout the hotel that makes for a "strange" experience as whilst they go about their duties they do so almost under sufferance and sometimes forgetting that they are here to serve their customers. This really does let the hotel down and urgently needs addressing and if achieved would really make this hotel a 5* experience.
One thing I must mention but isn't necessarily the fault of the Hotel, is the general rudeness and inconsiderate attitude of most of the non British guests, which does tend to grind you down after a couple of weeks and makes for a stressful time particularly in the Buffet, which can be a bit like the London Tube at times, what with all the pushing and general lack of common courtesy! Just an observation........
Comment from Hotel Management
Sep 18, 2015 by Concorde De Luxe Resort, Hotel Management
Thank you very much indeed for staying with us and for your constructive review.
We took very seriously your comments. We will handle them with care to make the best use of your valuable remarks.
Our aim is to deliver the best experience to every guest.
We look forward to welcoming you back in the near future.
Concorde De Luxe Resort