Nice hotel, NOT 5 star.Online cost is deceptive!!!
Posted Feb 21, 2015
DECEPTIVE BOOKING PRACTICE - EXPEDIA VERY HELPFUL TRYING TO RECTIFY
In my hotel search, I requested 2 people for 4 nights. This hotel came up with as many as 3 people for $41 - what a deal!! When I went to check out, there is an additional charge for "extra person" of almost $23/night. As I looked at people's comments on Expedia & TripAdvisor, others had encountered the same thing, & one was told that this is how Crowne Plaza attracts guests. That seems deceptive to me for an international corp, so I called Expedia 3x, &their reps spent a total of several hours calling the hotel with me on hold, trying to rectify the amount, but no results. Bottom line - we accepted $64/nt b/c of the joy of an indoor pool, w/ was very nice.
LOCATION - a bit far from town if you are doing a lot of touring, but an easy walk to the bus stop.
THE HOTEL - Reception, customer svc very warm, friendly, efficient, helpful.
Room was spacious, beds fairly comfortable.
Small balcony on the side w view of the Med, mtns
7th floor - not bothered by noise frm main road, w/ was a steady, background noise.
CLEANLINESS: carpet was matted & stained, which seems pretty tacky for calling it 5 star. bathroom was nice, but grout moldy. I used the pull handle in the tub, and it fell out b/c it was so rusty. Drapes had hems falling out, light bulbs out, w/ were quickly replaced when we reported.
SUMMARY: We thoroughly enjoyed staying here, & the little problems didn't affect our enjoyment, but it's NOT 5 star!!