Outdoor pool

Reviews of Hampton Inn Phoenix/Anthem

2.5 out of 5
Hampton Inn Phoenix/Anthem
42415 N 41st Dr, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1002 reviews" "
Rating 8 - Good. 254 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly, Huntington Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our go-to hotel when staying in Phoenix. Our housekeeping attendant was excellent.
Stayed 3 nights in Mar 2024

8/10 Good

Eve

Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

2/10 Terrible

terrence

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Night desk lady very rude. Was not worth what i paid for
Stayed 2 nights in Feb 2024
Response from Lynn M on Feb 21, 2024
Thank you for your recent stay and feedback. While we spoke on the phone the other day and I was able to ascertain that you did have a misunderstanding over Hilton Honors points vs your third party reservation- I do apologize for the way it was presented and be aware that I will thoroughly investigate the situation with the staff member.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It isnobvious the stagf are well trained and pay attention to small details. That makes a positive difference.
Stayed 1 night in Feb 2024
Response from Lynn M on Feb 21, 2024
Thank you for staying with us, we are happy you enjoyed your stay and we look forward to seeing you again!

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to ask for a microwave. In past motel stays - a microwave is always present
Stayed 2 nights in Feb 2024
Response from Lynn M on Feb 21, 2024
Thank you for your recent stay and comments- unfortunately, while we do not have microwaves in the rooms, we do have extras at the front desk which we are happy to let you use during your stay.

10/10 Excellent

Eric P, Colorado Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thus Hampton really surprised us. Greaat place to stay if you're running the Black Canyon 100k!!!
Stayed 3 nights in Feb 2024
Response from Lynn M on Feb 21, 2024
Thank you for staying with us! We hope to see you again next year!

6/10 Okay

Justin

Traveled with partner
Liked: Staff & service
It was just a dated hotel. I actually had TV remotes from the 1980s that were better. It was clean, had a good staff, and there was not excessive noise. It wasn't a good value for the money compared to the many other Hamptons that I had stayed in.
Stayed 1 night in Feb 2024
Response from Lynn M on Feb 21, 2024
Thank you for your recent stay and comments- the TV remotes are Hilton standards and are brand new! We use them as they are easy to sanitize for our guests. Our pricing does vary depending upon the season- we hope you will stay with us again should you travel back to the area.

8/10 Good

Arnold

Friendly
Stayed 2 nights in Jan 2024
Response from Lynn M on Feb 21, 2024
Thank you for staying with us!

10/10 Excellent

Susan, New Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Lynn M on Feb 21, 2024
Thank you for your recent stay, we hope you will stay with us again!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from Lynn M on Jan 29, 2024
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

10/10 Excellent

Leroy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The professionalism was exceptional. The communication and customer service was above reproach. Thank you.
Stayed 2 nights in Jan 2024
Response from Lynn M on Jan 29, 2024
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

6/10 Okay

Duane, Cochrane

Traveled with group
Disliked: Staff & service, property conditions & facilities
Rooms are in need of major upgrades. The lady at the front desk was rude and not helpful at all. Will not stay here again.
Stayed 2 nights in Jan 2024
Response from Lynn M on Jan 29, 2024
Thank you for your recent stay and comments. We follow Hilton brand standards expectations on room and furniture updates. We are due soon for a small renovation. We hope you will give us another opportunity should you travel back to our area.

10/10 Excellent

Herson

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lynn M on Jan 29, 2024
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lynn M on Jan 19, 2024
Thank you for your five star review! We're happy you enjoyed your stay and look forward to your return next time you travel to the area!

10/10 Excellent

Marilyn, Prescott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Jan 2024
Response from Lynn M on Jan 19, 2024
Thank you for your five star review, we're glad you enjoyed your stay!

8/10 Good

Ruo

Stayed 3 nights in Oct 2023
Response from Lynn M on Jan 19, 2024
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such an easy, quick check in. the quickest and easiest i've had. thanks.
Stayed 1 night in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for your stay and five star review.We appreciate your business and we hope you will stay with us again if you travel to our area!

8/10 Good

Dana

Stayed 1 night in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for staying with us, we appreciate your business and hope you will stay with us again!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Love the breakfast buffet.
Stayed 1 night in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for your recent stay and comments. We are happy you enjoyed our breakfast offerings. We hope you will stay with us again should you travel our way in the future!

10/10 Excellent

Maria Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very nice place to stay. Room was comfortable and clean. Breakfast was excellent with plenty of hot and cold food options as well as a nice small coffee bar with syrup and cream choices. Really enjoyed our overnight stay.
Stayed 1 night in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for your recent stay and comments. We are happy you enjoyed our breakfast. We hope you will stay with us again when you travel our way!

10/10 Excellent

robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for your recent stay and comments. We hope you will choose to stay with us again when you travel to our area!

8/10 Good

Susan

Stayed 5 nights in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for staying with us! We hope you will choose us again next time you travel to Anthem!

2/10 Terrible

Tu Anh

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel. Doesn’t have glasses inside room, just plastic cups. Very simple old hotel. Basic
Stayed 1 night in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for your recent stay and comments. We are sorry you didn't enjoy your stay with us. Please keep in mind that post covid, the majority of hotels have moved to individually wrapped coffee and beverage cups for sanitation.

8/10 Good

Dave

Stayed 3 nights in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for your recent stay and comments. We hope you will stay with us again if you travel back to the area!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

8/10 Good

David, Spearfish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lynn M on Jan 19, 2024
Thank you for your recent stay with us. We hope you will visit us again if you travel our way in the future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked breakfast nice area.
Stayed 4 nights in Dec 2023
Response from Lynn M on Jan 19, 2024
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

2/10 Terrible

Suzette

Disliked: Cleanliness, property conditions & facilities
Old and needs update. Smells. The air conditioner/heater was loud and smelly all night.
Stayed 1 night in Dec 2023
Response from Lynn M on Dec 11, 2023
Thank you for your recent stay and comments- we apologize for the inconvenience you experienced. Please always let us know at the front desk if you have any questions or concerns as we will do our best to address them. Thank you, Lynn M

2/10 Terrible

Iridian

Traveled with family
Disliked: Cleanliness, amenities
Around 9:10/9:15 pm 12/1/23 The from desk representative was very rude on multiple occasions. She was bothered by me asking for basic sanitary necessities and when I asked for her name she responded by “none of your business” when I was heading towards the elevator she left her work station and followed me to the elevator and continued to argue. When I kept repeating for her to have a good night she responded by saying “I hope you have a bad one” very displeasing and honestly shocking service to say the least. I know where to not bother stating now and for paying a decent amount of money for multiple rooms, the service did not match what so ever
Stayed 1 night in Dec 2023
Response from Lynn M on Dec 11, 2023
Dear Ms. Ruiz,Thank you for your phone call the other day, as I stated on the phone I will certainly investigate and act towards resolving this issue.

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lynn M on Dec 11, 2023
Thank you for your recent stay and comments- we appreciate you staying with us and we hope when you return to the area, we will continue to be your hotel of choice!

10/10 Excellent

Tammy, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing check in.
Stayed 1 night in Nov 2023
Response from Lynn M on Dec 11, 2023
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Lynn M on Dec 11, 2023
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future

10/10 Excellent

Glenn, Rancho Cucamonga

Stayed 1 night in Nov 2023
Response from Lynn M on Dec 11, 2023
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future!

6/10 Okay

Pam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. We are always working on improvement and we count on our guests honest feedback in order to make those necessary changes. Thank you again and we hope you will give us another opportunity to be your hotel of choice while visiting the Anthem area!

10/10 Excellent

christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inns are always consistently great!
Stayed 1 night in Nov 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. We appreciate your patronage and hope you will stay with us again when visiting the Anthem area.

10/10 Excellent

Mary

Traveled with family
Liked: Amenities
Had a great time and will definitely return soon!
Stayed 2 nights in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay! We are happy that you had a great time and hope you will stay with us again if you visit the area in the future!

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. We are always working on improvement and we count on our guests honest feedback in order to make those necessary changes. Thank you again and we hope you will give us another opportunity to be your hotel of choice while visiting the Anthem area!

6/10 Okay

Ron

okay nothing special
Stayed 2 nights in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments- we utilize your comments and experiences to further coach and train our staff and to make improvements when we are able. We hope you will give us another opportunity to be your hotel of choice should you visit Anthem again!

4/10 Poor

Marinell

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Lynn M on Dec 11, 2023
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. If you have any issues with your stay please let us know right away so we can make sure you enjoy your stay with us.

4/10 Poor

Myrna

Business traveler
Liked: Property conditions & facilities
Disappointed
Located in a great area: near highways, Dennys and other restaurants, walmart,gas stations all are walking distance.Room clean.When you enter the hotel there is a smell, the maid service didnt exist and there free breakfasts taste terrible. Skeleton staff but always pleasant.The plug to work the shower was not visible
Stayed 2 nights in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments- we utilize your comments and experiences to further coach and train our staff and to make improvements when we are able. We hope you will give us another opportunity to be your hotel of choice should you visit Anthem again!

6/10 Okay

Tracy

Traveled with family
Disliked: Cleanliness
No maid service and we were there for 3 nights. After the first day of no maid service I asked the desk clerk that night and she informed me every other day they have maid service. We arrived later in the evening on the third night and our room still hadn’t been cleaned. Our room was suppose to be non smoking, definitely was not, smelled horrible like cigarettes and a burn hole on one of the blankets on the beds. Hair that didn’t belong to us on the bathroom floor and it smelled like someone hot boxed cigarettes in the bathroom when we opened the door. Our real complaint was the dirty room, no maid service and cigarette smoke in the non smoking room. The Receptionists were great at the front desk as well as the breakfast, pool, jacuzzi, and comfortable beds.
Stayed 3 nights in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. Hilton guest service standards are housekeeping on every fifth day- if you are staying for less than five days we do not do room cleaning unless requested by the guest. That standard did change as of November 1st, so now guest cleaning will occur every other day, beginning on the third day of your stay. As far as burn holes on the blankets, or the odor of smoke (we are a smoke free hotel) please notify the front desk as soon as you notice room issues so we can move you to an acceptable room. We do hope you understand and will give us another opportunity should you return to the Anthem area.

6/10 Okay

Angela

Traveled with family
Disliked: Property conditions & facilities
Room needs serious update. The shower fixture was not firmly attached. Older and needs updating. Overall hotel mail areas and hallways very hot. Beds in room uncomfortable.
Stayed 1 night in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments- we utilize your comments and experiences to further coach and train our staff and to make improvements when we are able. We are due for an upgrade in furnishings, etc throughout the hotel next year- we did get brand new beds earlier this year, we are disappointed to hear that you found them uncomfortable. We hope you will give us another opportunity to be your hotel of choice should you visit Anthem again!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable get away
We have had such a wonderful day. The room is beautiful, comfortable. The breakfast was really good. The friendliness of the staff is awesome. Enjoyed the swimming pool, and the hot tub.
Stayed 1 night in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. We are pleased you had a wonderful stay with us! We hope you will choose us again when you visit the Anthem area!

8/10 Good

susan, dayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice didn’t realize they don’t make up the room everyday. Don’t like coming back to room at end of day with bed not made up. Had to ask for towels
Stayed 2 nights in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. We are happy that you enjoyed your stay with us! We will pass your comments on to our staff and we hope you will stay with us again!

10/10 Excellent

Sierra, Lakeside

Liked: Cleanliness, staff & service, property conditions & facilities
Great place ! Really clean and breakfast was great!
Stayed 2 nights in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. We are happy that you enjoyed your stay with us! We will pass your comments on to our staff and we hope you will stay with us again!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and comfortable. Bed was amazing. Staff friendly outside seating wonderful breakfast
Stayed 1 night in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. We are happy that you enjoyed your stay with us! We will pass your comments on to our staff and we hope you will stay with us again!

10/10 Excellent

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. I thought the cost was high, but I would probably stay again.
Stayed 1 night in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. We hope you will give us the opportunity to be your hotel of choice if you return to the Anthem area!

8/10 Good

Austin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was pretty decent compared to hotels i've stayed in Scottsdale. Their breakfast has good options and the protein changes daily. My only nitpick was that i felt that the water pressure was lower than i'd like.
Stayed 2 nights in Oct 2023
Response from Lynn M on Nov 9, 2023
Thank you for your recent stay and comments. We are happy that you enjoyed your stay with us! We will pass your comments on to our staff and we hope you will stay with us again!