Ratings based on 161 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Good Option in the Middle if Nowhere

Posted Jun 18, 2017
The facilities were fine, except for being able to hear the person above me walking around. The breakfast had some good options. I would say that as a single female traveler, I did feel a little uneasy. There were some truck drivers and some men covered in dirt (staring and smiling) walking around. I kept to myself and even ate breakfast in my room because I felt uncomfortable. But my U-Haul trailer was ok over night. And it made me feel good that they had smart/kind females working at the front desk, one of whom wished me a safe journey.
Comment from Hotel Management
Jun 20, 2017 by gloria-General Manager, Hotel Management
Thank you for taking the time to write this review. We appreciate your feedback. I am sorry you felt a bit uncomfortable or uneasy. We are located in a small town with a lot of charm. The area is quiet, safe, and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from niland california

Exhausted day of driving

Posted Mar 25, 2017 on CheapTickets
This hotel is shiny clean! I loved my stay after an exhausting day of driving!
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are glad to know that we can provided that clean comfortable space for you to rest after your long drive.
4 out of 5
by leslie

Room receipt

Posted Mar 24, 2017 on Hotels
I do have a complant. The front dest would not give me a copy of my receipt. I asked twice. Said I had to get it on line. NO that was not easer for me.
Comment from Hotel Management
Apr 7, 2017
We apologize for the inconvenience, but when reservations are made thru a third party site, this site usually emails you out a receipt at the time of the booking. Thank you for your feedback and again apologize for any inconvenience.
4 out of 5
by A verified traveler

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Apr 7, 2017
Thank you for your four star feedback. We hope you will give us the opportunity to earn that fifth star in the future.
4 out of 5
by Luis

Posted Mar 21, 2017 on Hotels
Comfortable stay but hot water took a while to work while showering.
Comment from Hotel Management
Apr 7, 2017
Dear Luis, Thank you for your feedback. We appreciate you letting us know what worked and didn't work for your during your stay. This gives us the opportunity to address any issues for you as well as any future guest. Thank you, safe travels.
5 out of 5
by William

Comfortable Stay

Posted Mar 20, 2017 on Hotels
Great experience. I feel that at 4.3 out of 5 is a bit low. The outdoor pool needs to be put into service.
Comment from Hotel Management
Apr 7, 2017
Dear William, Thank you for your feedback. We appreciate you letting us know what you would like to see change at our property. We are also trying to keep up with the weather changes and trying to open up the pool earlier in the season. We will share your feedback with our management company and look to see if in the future we can open the pool sooner.
2 out of 5
by A verified traveler from Quebec,Canada

Average down

Posted Mar 18, 2017
I ask for wake-up and was one hour to late each day. After the first day,tell them the hour on the system wrong but the situation don't change. Nice included breakfast. Very ordinary room and noisy.
Comment from Hotel Management
Mar 20, 2017 by Manager, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
4 out of 5
by Judy

Posted Mar 15, 2017 on Hotels
Pool/spa not open , it is seasonal! Disappointing for us
Comment from Hotel Management
Mar 20, 2017
Thank you for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Deland, Florida

Good location if you want to be out of El Paso.

Posted Mar 13, 2017
The room was very nice. It was clean and beds were comfortable. Breakfast was good except they should not have put out over ripe bananas with black marks. They had hard boiled eggs and by 9:00 am there were only 2 left and they looked awful. They weren't white. They were turning brown!
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for your review, your feedback is appreciated and will be used to help us improve our breakfast.
5 out of 5
by A verified traveler

Posted Feb 27, 2017 on Hotels
Breakfast was good very nice options. Fresh granola and raisins for oatmeal and fruit flavored syrup for waffles. Older hotel that has been nicely renovated. I would book again if needed.
Comment from Hotel Management
Mar 20, 2017
Thank you for your five star rating. We hope you will come back and see us again soon.