Property amenity

Reviews of Carlisle Bay

5 out of 5
Carlisle Bay
Old Road, St. Mary, Carlisle Bay, Antigua

Reviews

9.2

Wonderful

Rating 10 - Excellent. 172 out of 247 reviews" "
Rating 8 - Good. 53 out of 247 reviews" "
Rating 6 - Okay. 14 out of 247 reviews" "
Rating 4 - Poor. 4 out of 247 reviews" "
Rating 2 - Terrible. 4 out of 247 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t say enough good things about this property the staff is so kind the kids club so amazing the food delicious and the room spacious. Currently our flight is delayed and they made it easy for us to stay and feel welcome. You will be so happy you chose to stay here!
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Michelle,Thank you for the wonderful review of Carlisle Bay.We are so glad to see that you and your family enjoyed your stay with us.We certainly hope to welcome you and your entire family back to Carlisle Bay the future. Kind regards.

10/10 Excellent

barun, stamford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely beach hotel. The staff are very pleasant and extremely helpful. The beach is amazing: soft sand and the water is pretty calm. The pool is big and well-designed. The pickleball courts and tennis courts are in great shape. We only tried the non-mechanized water sports like kayaking, sailing, water-bike, but these were all very nice. The cocktails from the different bars were all very good, and the food is excellent; all the restaurants are good, but the two restaurants we liked in particular were East and Indigo. Unless you are planning on going off-property to restaurants outside the hotel, I would strongly recommend the all-inclusive; otherwise the food and drink can get somewhat expensive. The meet-and-greet at the airport (which you get automatically if you are using the taxi service through the hotel) was helpful; we went through both immigration and customs in less time. The Ocean Suites are big and comfortable, everything works well. The only slight negative I would mention is that from the Ocean Suite you do get a view of the sea, but it is not a clear view; there are a lot of coconut trees and the Ocean Suites are set back quite a bit from the water, so you are mostly looking at the beach. I would not call this an Ocean Suite. As Expedia gold customers, we were told we could get a free update, and we requested to be moved to Balcony Beach Suites (which have a much better view) but this never happened. But all in all, we strongly recommend Carlisle Bay
Stayed 7 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear barun,Thank you for taking the time to review your stay at Carlisle Bay.We are delighted to learn that your overall stay with us and that you enjoyed our food and beverage offerings. We are also delighted to learn that you were able enjoy some of our activities like kayaking and sailing.Please note that upgrades are not a guarantee but that they are subject to availability and for that we are indeed sorry that we were not able to accommodate an upgrade during your time with us.We certainly hope to welcome you back to Carlisle Bay in the future.

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very rustic
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Anthony,Thank you for taking the time to review your stay at Carlisle Bay! We're so glad to see you enjoyed your time with us and we certainly look forward to welcoming you back in the future.

8/10 Good

andrew

Traveled with family
Beautiful beach. Good beach “toys” such as hobi cats, paddle boards, kayaks etc. Tennis courts excellent. Staff very nice and friendly and breakfast options and quality in particular is really good. I think a great place to go if you have kids as there is a family atmosphere. When we left, the place was packed with young families. A bit lacking if you want a luxury break as the property overall feels a bit tired and in need of investment. This includes the common areas as well gym and rooms. The staff are super nice but the service level would be a bit inconsistent for a more demanding traveller.
Stayed 7 nights in Dec 2023
Response from Hotel Management on Dec 19, 2023
Dear Andrew,Thank you for the wonderful review of Carlisle Bay! We are so glad to see that you enjoyed your stay with us and are appreciative of the critiques you have offered as it will help us to improve upon the service we provide.We look forward to welcoming you back in the future.

6/10 Okay

April

Traveled with group
Liked: Staff & service
I stayed at Carlisle Bay with 7 other friends to celebrate my and one others birthdays. The staff were amazing and I would rate them 5/5. The hotel is not the typical all inclusive hotel and a bit dated. It appeared to cater to a specific group of persons as well as a specific age range.
Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 13, 2023
Dear April,Thank you for taking the time to share your Carlisle Bay Feedback. We value you as a guest and look forward to the opportunity to exceed your expectations during a future stay.

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. It was exactly what we were looking for. Perfect setting, intimately laid out, terrific service from pre-arrival, greeting and checking in, bar and food service, and checking out. We will be recommending to our family and friends. A great place for families, groups, singles or couples.
Response from Hotel Management on Dec 12, 2023
Dear Philip,Thank you for the wonderful review and kind comments regarding your stay at Carlisle Bay! We are so glad to see that you and your loved one enjoyed your stay with us.We certainly look forward to welcoming you back in the future.

10/10 Excellent

HEATHER

Stayed 5 nights in Oct 2023
Response from Hotel Management on Nov 6, 2023
Dear Heather,Thank you for taking the time to rate your stay at Carlisle Bay! We're so glad to see you enjoyed your time with us and we certainly look forward to welcoming you back in the future.Kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023
Response from Hotel Management on Aug 10, 2023
Dear Valued Guest,Thank you for the wonderful review of Carlisle Bay! We are delighted to learn that you enjoyed your stay with us.We certainly hope to welcome you back to Carlisle Bay the future.

10/10 Excellent

JONATHAN EUGENE

Stayed 7 nights in Jul 2023

10/10 Excellent

Dominic

Stayed 9 nights in Jul 2023

8/10 Good

Roosevelt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed low pillows uncomfortable
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 17, 2023
Dea Roosevelt,Thank you for taking the time to share your Carlisle Bay experience.We are very appreciative of your feedback as it shows areas upon which we can improve. We hope to welcome you back to Carlisle Bay in the future.Kindest regards.

4/10 Poor

La'Tai

Disliked: Property conditions & facilities, room comfort
No where near a 5 ⭐️ resort
At best a 3.5star hotel on a beautiful beach. Maybe best suited for families who want to do water activities. We were very disappointed that this was our last stop on our romantic couples trip. What looks like “coastal chic” on the website is really outdated, refurbished decor from the 80’s. The lobby was dark and dingy, with furniture possibly from the 70’s. The koi pond had trash thrown in it. It’s fine for what it is, just please do not book thinking it is going to be a 5 star resort.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 17, 2023
Dear La'Tai,Thank you for your review of the Carlisle Bay. We appreciate your feedback and use reviews like yours to help improve our services, amenities, and overall guest experience.We hope you still had a wonderful time exploring Antigua, and hope you will consider Carlisle Bay next time you are in the area.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the very best- people, hotel, island. Will be returning for a longer stay
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 27, 2023
Dear Karen,Thank you for the wonderful review and kind comments regarding your stay at Carlisle Bay! We are so glad to see you enjoyed your time with us and we certainly look forward to welcoming you back in the future.

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. We had a beautiful room. and the best part I received a $100 spa credit thank you.
Response from Hotel Management on Jun 19, 2023
Dear Carmen,Thank you for taking the time to share your lovely review of Carlisle Bay.We are delighted to know that you had a wonderful stay with us and look forward to welcoming you back in the future.Kindest regards.

10/10 Excellent

lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on Jun 1, 2023
Dear Lisa,Thank you for taking the time to rate your Carlisle Bay experience.We are proud to know that you have rated us at 10/10 and most certainly look forward to welcoming you back next time you are in Antigua.Best wishes!

10/10 Excellent

Angela

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was above and beyond. We loved it here so much that we already booked to return next year!
Stayed 5 nights in May 2023
Response from Hotel Management on May 30, 2023
Dear Angela,Thank you for your email.I am truly delighted to learn that you had a wonderful stay with us and that our team members were able to make a lasting positive impression.We look forward to welcoming you back to Carlisle Bay next year.Kindest regards.

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly resort with professional staff that are very kind, gentle and helpful. The resort was clean, food was delicious and lots of different options. Note - you can ask for filtered water if you don’t want to pay for still or sparkling at meal time. Nite - ask for mangos and bush tea. You won’t regret it
Stayed 7 nights in May 2023
Response from Hotel Management on May 30, 2023
Dear Farida,Thank you for taking the time to share your Carlisle Bay experience.We are delighted to know that you had an enjoyable time with us and that you were able to try some of our local offerings to include mangoes and bush tea.We look forward to welcoming you back in the future.Kindest regards.

10/10 Excellent

Douglas

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very personable staff.
Stayed 7 nights in Apr 2023
Response from Hotel Management on Apr 28, 2023
Dear Douglas,Thank you for taking the time to share a review of Carlisle Bay.We are truly delighted to know that our team members were able to make a lasting positive impression on you and we look forward to welcoming you back in the future.

10/10 Excellent

Adelino

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff very friendly and accommodating
Stayed 5 nights in Apr 2023
Response from Hotel Management on Apr 28, 2023
Dear Adelino,Thank you for your wonderful review of Carlisle Bay.We are delighted to learn that you had an enjoyable stay with us and look forward to welcoming you back in the future.

8/10 Good

FRANCISCA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Management on May 24, 2023
Dear Francisca,Thank you for taking the time to rate your Carlisle Bay experience.We are delighted to know that you had an enjoyable time with us and look forward to welcoming you back in the future.

10/10 Excellent

Jean-Pierre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Hotel Management on Mar 15, 2023
Dear Jean-Pierre,thank you for taking the time to rate your Carlisle Bay experience.We look forward to welcoming you back in the future.

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was extremely attentive/friendly, rooms are perfectly situated on the beach. Had a great time at the resort.
Stayed 4 nights in Mar 2023
Response from Hotel Management on Mar 14, 2023
Dear Zachary,Thank you for the wonderful review and kind comments regarding your stay at Carlisle Bay! We're so glad to see you enjoyed your time with us and we certainly look forward to welcoming you back in the future.

10/10 Excellent

Keith

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The beach! The super relaxed, zen vibe.
Stayed 5 nights in Feb 2023
Response from Hotel Management on Mar 3, 2023
Dear Keith,Thank you for taking the time to share your Carlisle Bay experience.We look forward to welcoming you back in the future.Kindest regards

10/10 Excellent

Fadile

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful experience! I absolutely love Antigua. The people here make the island so special and amazing. They’re such hard workers and really aim to try to please and help you. My family and i (husband, toddler and baby) went with the alol inclusive plan. The lunches at the hotel are incredible. You can order and eat at the beach which is what we did with two little kids. service on the beach was good. There were a couple days we had to track someone down to help with fixing the seats but otherwise everything went smoothly. The dinners at the hotel were okay. East was good if you were in the mood for Asian, the Italian restaurant is only open 2x a week and when we did go it was alright. The pizza is amazing tho. The dough was incredible. Because we had kids we couldn’t go to the adults only restaurant, and Indigo was really great. However if you’re looking for a change of scenery after being there a week and having breakfast in indigo, having dinner there becomes redundant. I cannot stress how amazing the Service is at the hotel! The only complaint, tho minor, is the room is a bit dated including the bathroom but very well kept. The beach. Oh the gorgeous beach!!! Perfect for toddlers and baby’s.
Stayed 7 nights in Jan 2023
Response from Hotel Management on Feb 20, 2023
Dear Fadile,Thank you for reviewing Carlisle Bay Antigua!We are so happy to hear that you and your family had a wonderful experience and enjoyed your Caribbean getaway with us. We can't thank you enough for your wonderful review. Please know that we do have plans for refurbishment in the near future.We look forward to welcoming you and your family back to Carlisle Bay in the future.Kindest regards.

2/10 Terrible

Juergen

Traveled with group, Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
100 people standing around 4 trying to make them work and it won’t happen average waiting time for a coke with lemon and ice 21 min
Stayed 3 nights in Feb 2023
Response from Hotel Management on Feb 10, 2023
Dear Juergen,Thank you for your review of Carlisle Bay. We're sorry to hear that your experience with was less than expected, and hope you connected with our team while here so that we were able to address your concerns as this is not in keeping with our usual standards.We hope to have the opportunity of welcoming you back to Carlisle Bay one day in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from Hotel Management on Jan 30, 2023
Dear Michael,Thank you for taking the time to share a rating of your stay with us at Carlisle Bay! We are so glad to see you enjoyed your time with us and we certainly look forward to welcoming you back in the future.

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Hotel Management on Mar 14, 2023
Dear Time,Thank you for taking the time to rate your Carlisle Bay experience.We look forward to welcoming you back to Carlisle Bay in the future.

4/10 Poor

Thomas, London

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Charging competitive rates but facilities are a bit tired. We had a dreadful check in experience and service was average. Won’t be staying again.
Response from Hotel Management on Jan 24, 2023
Dear Thomas,We are sincerely disappointed to know that we failed to meet your expectations and for that we would like to apologize. We would love for you to give us a second chance and the ability for us to turn around your previous experience. Please do not hesitate to contact us directly at the hotel to arrange a future stay or to discuss anything that you would like.

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a beautiful bay, lovely staff. Excellent rooms, but the shower has a smooth tiled floor and is extremely slippy. Has to put a towel on the floor of the shower to be safe.
Response from Hotel Management on Dec 15, 2022
Dear Edward,Thank you for taking the time to review Carlisle Bay. Please know that we have taken your feedback on board.We look forward to welcoming you back in the future.Kindest regards.

10/10 Excellent

Rosalind

Stayed 8 nights in Dec 2022
Response from Hotel Management on Dec 12, 2022
Thank you for taking the time to review Carlisle Bay! We're so glad to see you enjoyed your time with us and we certainly look forward to welcoming you back in the future.

8/10 Good

Rym

Traveled with family and small children
This hotel is located on a gorgeous bay, probably one of the most beautiful in Antigua. However, if you're also expecting some luxury then this hotel completely lacks it and it's not the place for you. It's very important to be aware of this detail and manage your expectations. Given its classification as a LHW, I've ignored all reviews describing the hotel/amenities as nondescript and underwhelming thinking there's no way this could be true but I was wrong. However, what saved the trip is the fact that our Terrace suite was located right on the beach (as in you open your back door and you're at the beach and a second away from a fascinating and breathtaking view). To me, this was a dream setting which is why I decided to stay. The room itself needs a lot of TLC with a terrible paining job, old furniture, nondescript bathroom. Food: we didn't have the all-inclusive package. The food is overall very good (service is slow, expect around 60mn wait) but the taste makes up for that. our favorite restaurant was EAST - truly amazing. Prices are a bit on the high side but reasonable. The daily breakfast however is terrible :( The buffet consists of 3 small tables, one with inedible pancakes, waffles.., second table with bad quality fruits and the last with underwhelming croissants/muffins. You can order eggs etc but the quality was meh. Overall the hotel is okay. I might come back given the fascinating natural beauty of Carlisle bay while managing expectations in terms of luxury.
Response from Hotel Management on Dec 5, 2022
Dear Rym,Thank you for taking the time to share your feedback regarding your recent stay with us.On behalf of the team, I would like to take this opportunity to extend our sincere apologies; it is very unfortunate that your stay with us did not meet your expectations.Please know that your feedback has been shared with our team as we do our best to ensure that corrective actions are being taken to improve upon the service we provide.Thank you once more for sharing your feedback, we look forward to the opportunity of welcoming you back to Carlisle Bay for an enhanced experience that fulfills your expectations.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Short stay in paradise
The resort felt spacious and not overly crowded despite the hotel being relatively full. We made good use of the watersports facilities. Might have been nice if they had a slightly bigger selection. There are 9 tennis courts, so great for those who are avid tennis players. Kids club staff were so friendly and there are activities for both the younger and older kids which was appreciated.
Stayed 4 nights in Nov 2022
Response from Hotel Management on Nov 29, 2022
Dear Valued Guest,Thank you for the wonderful review of Carlisle Bay! We are so glad to see that you and your family enjoyed your stay with us and that you were able to make good use of our Water Sports facilities.We look forward to welcoming you and your entire family back to Carlisle Bay in the future.

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

SVETLANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact resort, waterfront rooms, short walking distance to everywhere, great beach, calm water, available beach chairs, and good walking distance for joggers along the beach. Pleasant non motorized water activity.
Stayed 3 nights in Nov 2022
Response from Hotel Management on Nov 29, 2022
Dear Svetlana,Thank you for the wonderful review and kind comments regarding your stay at Carlisle Bay! We're so glad to see you enjoyed your time with us and we certainly look forward to welcoming you back in the future.

10/10 Excellent

Brian, Katonah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2022

10/10 Excellent

Edouard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff above all were the best. they were personable, warm, helpful, knowledgable, and went above and beyond. they made my experience
Response from Hotel Management on Nov 7, 2022
Dear Edouard,Thank you for taking the time to review your stay at Carlisle Bay.We are delighted to learn that you had an enjoyable and memorable stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Maham

Stayed 7 nights in Aug 2022

10/10 Excellent

Nicole

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Clean and well kept. Staff is amazing!
Stayed 6 nights in Aug 2022
Response from Hotel Management on Aug 24, 2022
Dear Nicole,Thank you for the wonderful review and kind comments regarding your stay at Carlisle Bay! We're so glad to see you enjoyed your time with us and we certainly look forward to welcoming you back in the future.

10/10 Excellent

Anupam, West Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

lania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, room and beach were perfect. The staff was friendly, respectful, and helpful. Would definitely stay again.
Stayed 5 nights in Jul 2022
Response from Hotel Management on Aug 3, 2022
Dear lania, Thank you for your lovely review of Carlisle Bay. We are truly delighted that you had a wonderful stay with us and look forward to welcoming you back in the future. Kindest regards

10/10 Excellent

Rachelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second trip to Carlisle Bay and of course it did not disappoint. We will return in the near future!
Stayed 7 nights in Jul 2022
Response from Hotel Management on Jul 25, 2022
Dear Rachelle, Thank you for taking the time to share your review of Carlisle Bay. We are truly delighted to learn that your second trip did not disappoint and are already looking forward to welcoming you back in the near future. Kindest regards.

10/10 Excellent

NITZAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for 5 days with our toddler and enjoyed everything about the place. Such a beautiful location, great service and excellent food.
Stayed 4 nights in Jul 2022
Response from Hotel Management on Jul 25, 2022
Dear Nitzan, Thank you for sharing your review of Carlisle Bay. We are delighted to learn that you and your family truly enjoyed your stay with us. We look forward to welcoming you back in the future. Sunny regards.

10/10 Excellent

Stephen

Well worth the Money
From arriving to leaving everything was excellent. Staff couldn’t do enough. Breakfast, lunch and dinner all superb. Cocktails even better. We were all inclusive so took full advantage of everything. Expensive but well worth the money. Spa was also excellent. Beach is also pristine. Thanks for looking after us so well.
Stayed 2 nights in Jun 2022
Response from Hotel Management on Jun 29, 2022
Dear Stephen, On behalf of the Carlisle Bay Team, thank you for sharing your feedback on your stay with us. We are thrilled to learn how much you enjoyed your experience and hope to welcome you back to Carlisle Bay in the future. Kindest regards

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure luxury with classy, real service and style
Stunning, true luxury in that the incredible beach and service are matchless. Definitely get an all inclusive package if you plan to eat and drink at the hotel - prices are steep otherwise (or of course you can eat out, but plan that in advance). Try snorkelling down the jetty end of the beach to see the best sea life but you can find turtles anywhere. Takes a little getting used to how attentive the service is, but you’ll adjust ; ) Terrific food at Jetty and Indigo. East is worth a try but doesn’t have beach views. Ottimo ok if pressed but can be slow just after opening. If you have kids the activities are great, babysitting very good, and the main pool not too deep. Didn’t use cinema, did love the well stocked library. Well located for English Harbour, Shirley Heights. Not too bad for St. John and Stingray City. Lovely suites with great bathrooms and aircon. I can’t recommend this resort enough.
Every suite is on the beach!
Stayed 8 nights in Jun 2022
Response from Hotel Management on Jun 20, 2022
Dear David, Thank you for reviewing Carlisle Bay Resort! We are so happy to hear that you enjoyed your Caribbean getaway with us, and we can't thank you enough for your wonderful review. We look forward to welcoming you back for another lovely vacation in the sun. Kind regards

10/10 Excellent

Deklan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful, relaxing stay at Carlisle Bay!
Stayed 3 nights in Jun 2022
Response from Hotel Management on Jun 9, 2022
Dear Deklan, Thank you for the wonderful review regarding your stay at Carlisle Bay! We are delighted that you enjoyed your time with us and we certainly look forward to welcoming you back in the future.

6/10 Okay

Lindsay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was fine. It was listed as a five star resort but did not feel that way when there. The food was okay and overpriced for what we received. Additionally, almost all of the staff, aside from the person that checked us in, the wine pro and Winston at the front, seemed unhappy, irritated and didn't like to be bothered with questions or helping. On our second day, a beach attendant told me they don't have menus at the beach or serve food, but he could bring me a bag of chips and a "toasty." An hour later, another beach attendant walked by to ask if we would like to see a menu from the Jetty to order food / drinks? It just seemed underwhelming and unhappy. The property is beautiful and has potential to be great with happier, helpful people and better food.
Stayed 2 nights in May 2022
Response from Hotel Management on Jun 9, 2022
Dear Lindsay, Thank you very much for taking the time to share your experience at Carlisle Bay Antigua. We are very appreciative of your honest feedback. Our team prides itself on delivering an exemplary guest experience, and it is clear to us that your stay did not meet your expectations. We will be reviewing your comments with our team and acting to better improve our overall guest experience.

6/10 Okay

JAMES

Liked: Cleanliness, room comfort
Lovely staff but this is not a 5 star hotel
Lovely hotel but not 5 star. Rooms are large but dated and insulation in between rooms is not good so hope for quiet neighbours. We stayed in a beach terrace suite with fabulous views and it's just one step from your private terrace to the beach-incredible! This is not a hotel for disabled people - the gym and spa rooms are on an upperfloor and there is no lift access. The tiled suite floors are extremely slippery when wet, including in the shower. The bathroom had ample towels supplied but has none of the things you would expect in a 5 star hotel - no extractor, no magnifying mirror, no make up remover pads etc. The staff however were 5 star - they were all extremely friendly and helpful.
Stayed 9 nights in May 2022
Response from Hotel Management on Jun 14, 2022
Dear James, Thank you very much for taking the time to share your experience at Carlisle Bay Antigua. We are very appreciative of your honest feedback, both your positive comments, as well as the critiques you've shared. We will be reviewing your comments with our team and acting to better improve our overall guest experience. Kind regards

8/10 Good

Muhammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall properly is very good. Food is very expensive. It is preferable to take full board package.
Stayed 7 nights in Apr 2022
Response from Hotel Management on May 16, 2022
Dear Muhammad, Thank you for taking the time to share your review of Carlisle Bay. We are delighted to know that you had an enjoyable stay with us and look forward to welcoming you back in the future.

4/10 Poor

May Sheng, NEW YORK

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sorry for giving this property a poor review but they had no working treadmills when I arrived. They told me to run outside - it's very hilly, hot and kinda unsafe I felt. Did not offer any other options -- and so had to opt to contacting Expedia to leave early. VERY VERY disappointing. I've never come across a hotel that advertises a gym not have a working treadmill, did not realize I had to confirm beforehand. Not only do I have an upcoming I'm training for but just in general, a hotel gym should have a treadmill.
Stayed 5 nights in Apr 2022
Response from Hotel Management on May 4, 2022
Dear May Sheng, Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for failing to meet your expectations. This is not a reflection of our hard working Carlisle Bay experience and we assure you that we will work even harder to provide consistency throughout the stay of our future guests. We would very much appreciate to should you consider giving us a second chance. We are better than this and are committed to show you so.

10/10 Excellent

Adam

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Environment is low key, peaceful, and very quiet - a great place to just relax. Staff was extremely nice and helpful. Property is well run with thoughtful touches such as coolers of ice and bottled water by all the beach chairs (plenty of chairs and umbrellas by the way). However, meals were extremely expensive, so I recommend doing the inclusive food service. We definitely plan on returning.
Stayed 7 nights in Apr 2022
Response from Hotel Management on Apr 20, 2022
Dear Adam, Thank you for the wonderful review of Carlisle Bay! We are delighted to learn that you enjoyed your stay with us. We truly appreciate you taking the time to share a review, and we certainly hope to welcome you and your entire family back to Carlisle Bay the future.