Best vaca ever - will never go anywhere else!
Posted Oct 17, 2016
This resort exceeded my expectations. The staff was all amazing, knew our names by day two and were so friendly - constantly asking if we needed anything. The food was amazing, 5 star gourmet and the menu changes daily. Our room was spotless, the bed extremely comfortable. I did not give an "excellent" score to the Hotel Staff and the facilities due to the following: The pools have quite a bit of mildew/algae under the edge. I am not being picky, it is very obvious and I think this could be cleaned very easily. "Robert" who runs the water sports and the towel area was very, very rude. And I am not the only one that felt that way. I was terrified to even inquire about taking a kayak out again or asking about towels. I am not quite sure why he works in the hospitality business if he is that miserable. He was the only one that was not friendly though. On a couple of occasions at both bars they were playing music that had EXTREMELY offensive language in it. I was completely shocked. We walked over to Fryes Beach next door to Dennis's bar to have lunch (you MUST go there and try the ribs) we walked a little ways down the beach and my bag was stolen by someone that was hiding behind a bush. I had put it down for a second and wondered away just a few feet - lost camera, ipads, iphone, credit card, phone - everything. Not the resorts fault and they felt terrible and helped us cancel cards, phones, etc, BE CAREFUL over there!!! Cops were great but never got my bag.