Ratings based on 179 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from london uk
Posted Apr 7, 2016
Cons: most things
Location: the beach shelves from shallow to deep in a few steps difficult of elderly or young children.
our door wouldn't lock the safe didn't work both were fixed
Comment from Hotel Management
May 28, 2016 by General Manager, Hotel Management
The Hawksbill by rex resorts team would like to thank you for sharing your review on Expedia. We are not sure which of the four beaches you are referring to in regards to the change in depth etc. however wave action alter/shift sand banks within days to change depth. In regards to the maintenance related defects, once a problem is reported our team is prompt to rectify or change rooms if the problem can’t be rectified in a timely manner. We sincerely hoped that your stay was enjoyable and would definitely look forward to a return visit in the near future. Sincerely, John St. Luce
by A verified traveler
Posted Feb 23, 2016 on Hotels
by Tim from Canterbury
Great relaxing holiday destinationPosted Feb 1, 2016 on Hotels
The stay was great. Ity was like going back in time. Great place,most guests come back every year, Beaches are stunning but the buildings need some upgrade. The Hotel is improving all the time with aircon in some rooms. It is a slow process but do not this put you off going. It was the most relaxing holiday we have had. Staff great, helpful, polite, always there to help.Great relaxing hotel. It seems a but colonial.Would go back anytime
by Brian K.
Does not live up to expectations at presentPosted Jan 10, 2016 on Ebookers
We visited Hawksbill for the sixth time, following re-opening after refurbishment, expecting our usual relaxing holiday. Unfortunately the first few days were spoiled by the deficiencies caused by opening too soon - problems with water, plumbing, incomplete building works, no water sports, etc.. Once the room was sorted out and we'd come to terms with the redevelopment of the pool and beach bar area we were able to appreciate the fantastic improvements to the Tamarind Restaurant and the usual fabulous views from the Terrace and beaches. The food was delicious and the Staff were friendly and courteous despite working under pressure. The venue is still our favourite and we WILL return - once we are sure they are ready for us. Highly recommended when back to normal
by A verified traveler from Bucks
Building site hotelPosted Jan 5, 2016
The Hawsbill hotel promised refurbishment is by no means ready . We stayed there over Christmas. On arrival our room was not even ready let alone finished . There is an awful lot of work to be done and they simply should have not been open . There is very little to do in the way of sport if any . It all has to be paid for despite being offered as an all inclusive hotel . The entertainment is a few nights a week and not very special .The pool is 3ft deep and tiny and the tennis courts and table tennis all need replacing . The only positive was that the hotel staff are all lovely but working under very difficult conditions ie two bars having to share a blender . The crockery having to be transported by car to the restaurant. Toilets that have no running water . It really shouldn't be open until the refurbishment is complete. Would not recommend this hotel until it really is finished .
by A verified traveler
terrible hotel and worse managementPosted Dec 27, 2015
Pros: the staff with the exception of the management was friendly and helpful.
There isn't enough room on here to adequately describe the conditions at this hotel due to character restrictions. The hotel had recently undergone a remodel but was suppose to be open prior to our arrival. while traveling to the hotel i discovered on my own that the hotel would not be open on time. Neither expedia or the hotel notified me of this. I called Expedia and they told me i would be put in a sister property for one day then transfered to this hotel. When we finally arrived at this hotel no rooms were ready for any of the guests and we had to sit in the reception area for 5 hours before we got a room. we had no hot water, or functioning smoke detectors the entire trip. door latches were painted closed so no way to secure your room. in room safes didn't work, no effort was made by staff to fix any complaints. holes in screens allowing insects into rooms. only one shower towel provided. only one restaurant open and no beach bar open or pool working. flock of sheep roaming the property at night making noise keeping guests up most of the night. management was rude and hostile toward guests requesting to move rooms or repairs. There were construction trailers parked outside of the front door of the room and construction debris piles. the entire property was a muddy mess.This hotel was not at all what is advertised and Expedia failed to inform me prior to the trip that the hotel would not be ready or offer other accommodations. would not recommend any Rex resorts property.
by A verified traveler
Hotel am TraumstandPosted Dec 17, 2015
Pros: Die Lage am Strand
Cons: Die Zimmer gehören teilweise erneuert. Der Pool ist sehr klein, den sollte man besser in einen Springbrunnen abändern.
Location: Direkt am Ende einer Zubringerstrasse, dann nur noch Urwald und Traumstrände
Wir sind bereits das 2. Mal in diesem Hotel. Leider hatten wir aber dieses Mal mit dem Zimmer einige Probleme. Erst kein Wasser und eine defekte Toilette, dann Zimmerwechsel aber hier fehlender Deckenventilator und wieder eine defekte Toilette. Nach 3 Tagen war dann alles soweit ok. Strandbar sowie Pool waren leider noch im Umbau und konnten nicht benutzt werden. Aber die Hotelstrände sowie das Hauptgebäude inkl. Restaurant und Bar waren wieder super.
by IAIN from London
Great value for moneyPosted May 8, 2015 on Hotels
Good value for money dated but we're informed refurbishment is coming this year
by A verified traveler from New York
Hawksbill resortPosted May 1, 2015
Pros: Location and four beaches.
Cons: Being remodeled.
This was our third time there. Enjoyed the beaches as usual. Not much sense in commenting on the room, dining area, or people because it is shutting down for 6 months to remodel and sounds like a lot of people are being replaced. Everyone of staff were helpful and friendly considering the mood.
by A verified traveler from Long Island, NY
Peaceful getawayPosted Mar 3, 2015
Pros: The location.
Cons: Updating the facility
Location: The location is great if you like getting tan.
When my wife and I first arrived, we were greeted with champagne. The reception was nice but in need of updates. We moved down to the Sea Grapes Bar where we thought we were in a geriatric center. Yes everyone was retired and living their years in Antigua, but as time went on we started to see younger people. The rooms are adequate especially since you have no tv or phones. But if you are looking for nice, peaceful and quiet vacation, this is definitely it. You will lose track of time and days just relaxing on the beach or having drinks at the bar.