Premium Suite, 1 Bedroom, Ocean View (Caribbean Beachfront Butler Rondoval) | Premium bedding, minibar, in-room safe, blackout drapes

Reviews of Sandals Grande Antigua - ALL INCLUSIVE Couples Only

5 out of 5
Sandals Grande Antigua - ALL INCLUSIVE Couples Only
Dickinson Bay, St. John's, Antigua

Reviews

8.4

Very Good

Rating 10 - Excellent. 201 out of 383 reviews" "
Rating 8 - Good. 108 out of 383 reviews" "
Rating 6 - Okay. 38 out of 383 reviews" "
Rating 4 - Poor. 18 out of 383 reviews" "
Rating 2 - Terrible. 18 out of 383 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Stella

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from HP on Feb 7, 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Mellessia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and always willing to help. When we were lost on the grounds one staff member walked us to our destination vs just pointing us in the direction
Stayed 4 nights in Jan 2024
Response from Sara on Jan 30, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Farzad, Encino

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good. There were a couple of staff, Dewey and Natasia at Pizzeria that went beyond the call of duty.
Stayed 4 nights in Jan 2024
Response from HP on Jan 17, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

James Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from HP on Jan 17, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Steve, Middletown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from HP on Jan 12, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Luaay

Stayed 4 nights in Jan 2024
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

Tim

Stayed 6 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Nicole C

Stayed 4 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Okay

William Joseph

Response from HP on Feb 13, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Linette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandals food and service was worth staying. We have stayed at different resorts and nothing compares to Sandals food. I would stay at a Sandals resort again.
Response from HP on Feb 7, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

SANJAY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on the beach. Lits of fun using kayak abd sail biat etc. Good entertainment but riom for improvement fir a five star property. Overall very good.
Stayed 7 nights in Nov 2023
Response from Sara on Dec 1, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities
Very convenient
Stayed 4 nights in Nov 2023
Response from HP on Nov 21, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

jeffrey

Stayed 5 nights in Oct 2023
Response from HP on Nov 7, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Ervin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great beach good resort. The staff not so good. Very moody people . In every place we went especially the front desk we feelt like they dont want us there. I dont understand if you dont like to work in hospitality than dont work. I thought Sandals supposed to be a great place for vacation but the truth im very disappointed.
Stayed 4 nights in Oct 2023
Response from HP on Oct 10, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Chantel

Stayed 4 nights in Oct 2023
Response from HP on Oct 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Ervin

First day the room was not cleaned or change towels. Service in the beach was very good and the bar as well. Front desk was not friendly or meet our needs. Our flight was at 5 and the check out at 11 no late check out whatsoever. They say you have to go to the Mediterranean side to change and come back again to the Caribbean side for the car. We had to walk all round with suitcases. But overall was ok.
Stayed 4 nights in Oct 2023
Response from HP on Oct 10, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 4 nights in Sep 2023
Response from Sara on Sep 26, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros/Cons (a real review):
Pros: - beautiful beach with amazing shells and sea glass - free scuba diving for certified divers (it was awesome!) all gear is included, too, besides a wetsuit - amazing food at all locations (so many options) - free shuttle to and from the airport - use of Departure Lounge (showers/hair dryers/soap/towels/etc. all provided here if you have a late flight- it was absolutely amazing, so we were able to enjoy our day and get cleaned up before leaving) - grounds/landscaping was beautiful - room was very spacious and comfortable (the double vanity was amazing) - included watersports were so fun (we took out the Hobie quite a few times) - Adults-only - Top-shelf liquor - Lots of different pools with fun activities in the main pool all day - nightly entertainment - not crowded at all, which was amazing - friendly workers - Samson and Delilah (their resident parrots were adorable in the main lobby) Cons: - Food service to your room ended too early at 10:00 (we wish it went until midnight) - Room keys weren't wristbands like a lot of other resorts we've stayed at. We prefer not carrying the key around with us. Wristbands make it easier. Tips: - We liked staying at the Mediterranean side better. It's of course a personal preference, but it was right at the main pool. - Order a Hummingbird and Cool Runnings Our trip was absolutely amazing! We highly recommend going to Sandals Antigua. It is totally worth the money!!
Stayed 6 nights in Aug 2023
Response from HP on Sep 19, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Gary Ganesh, San Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Macaws at the check in area needs a bigger aviary as it’s to small for two large Macaws. They are also not fed timely and water is not changed or topped up! When events are being held in that area, the Macaws should be moved to another location, the loud entertainment would have the birds stressed.
Stayed 3 nights in Sep 2023
Response from HP on Sep 12, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Juan Dejesus

Traveled with partner
Liked: Cleanliness, staff & service
Bed was very uncomfortable . Staff were very polite and friendly
Stayed 8 nights in Aug 2023
Response from HP on Sep 5, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property. I do think the breakfast places should be open at 7am. (early risers) I was all so thinking about maybe a miniature golf on your property. My suggestion- I would like more of a dancing place with mix music for older couples and younger couples. I think you should put in fans at some of the eating places, it was very hot couldn't enjoy the food as much.
Stayed 6 nights in Aug 2023
Response from HP on Aug 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Kernisha

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from sara on Aug 21, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Marisa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sandals resort was just fine, the reason I gave it an overall rating of only 2 stars is for my Expedia experience…our room reservations were wrong, we were two couples traveling together and our rooms were supposed to be side by side in one of the little cottages but when we arrived our room was in one of the cottages and our companion’s room was in whole different building/location. Needless to say we were not happy about this and although the Sandal’s team were not responsible since we booked through Expedia they did make it right and upgraded us to be next to our friends free of additional cost. Sandals stepped up when Expedia failed. Will definitely book through a hotel’s website directly rather than Expedia from now on!
Stayed 7 nights in Jul 2023
Response from HP on Aug 7, 2023
Hello,Please note that this is exclusively regarding your stay with the resort but thank you for this information. We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and beaches.
Stayed 5 nights in Jul 2023
Response from HP on Aug 7, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous time. Everything was perfect, the room, food, drinks, entertainment and service were great!
Stayed 5 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Erica Leigh

Stayed 4 nights in Jul 2023
Response from HP on Aug 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Matt

Stayed 7 nights in Jul 2023
Response from HP on Aug 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Chantel

Traveled with partner
This Sandals resort has certainly seen better days. We stayed on the Mediterranean side on the 3rd floor. The room was adequate. The air conditioner leaked, the refrigerator was noisy, there was mold visible in the shower, broken ornate piece missing from the mirror. What we really liked was the included shuttle service and amenities. We sailed and snorkled which was great to not have to pay additional fees to enjoy these experiences.
Stayed 6 nights in Jul 2023
Response from Sara on Jul 22, 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Amanda

Traveled with group
Liked: Staff & service
This resort was so beautiful and peaceful. Perfect for a getaway. I had such an amazing time and everyone was so nice and accommodating. The room service was fast and the dining options were wonderful. The food was delicious including the buffet. I definitely will be returning!
Stayed 6 nights in Jul 2023
Response from HP on Jul 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Johanna, CORAL SPRINGS

Traveled with family
Towels smell damp and moldy making your skin smell the same. Not completely all inclusive, if you’re not in a certain area you don’t receive all privileges, like for example room service, we called room service and they said that our building belonged to the tier that does not receive room service
Stayed 4 nights in Jul 2023
Response from HP on Jul 12, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service
Staff is great, resort is dated and could use some renovation. Room didn’t have a alarm clock/ radio or TV guide. My only major complaint is expedia has room service list as limited. I assumed this is limited hours or menu, it’s limited rooms.
Stayed 7 nights in Jun 2023
Response from HP on Jul 11, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Gabriella

Stayed 4 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Tracey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The decor needs a revamp upon a closer look. The staff was excellent. The candlelight beach dinner was very romantic if you can stand the sand flies. But wirh that being said we would definitely visit another Sandals resort in the future.
Stayed 4 nights in Jun 2023
Response from HP on Jul 6, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Claudette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful scenery- beaches, pools
Stayed 3 nights in Jun 2023
Response from Sara on Jun 28, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Jadranka

Stayed 7 nights in Jun 2023
Response from HP on Jul 11, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff in French restaurant took 2 hours bring dinner and brought wrong thing and manager said sorry that’s all we have without any good excuse and kitchen was closed for desert because they took so long to bring wrong think
Stayed 8 nights in Jun 2023
Response from HP on Jun 20, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Cornelia, Middle Village

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property with a very beautiful beaches, good food and top shelf drinks.The rooms are old and dated but clean, the housekeeping are excellent.The massage we had was not worthy it for the money we paid. We had a great vacation !
Stayed 7 nights in Jun 2023
Response from HP on Jun 20, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach and resort
Stayed 7 nights in May 2023
Response from HP on Jun 1, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from HP on May 22, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Cathryn Lynn

Traveled with partner
Liked: Cleanliness
The property needs some updating, especially in the gym. The equipment is old & in poor condition.
Stayed 6 nights in Apr 2023
Response from HP on May 8, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandals resort was so pleasant and everything you would expect!
Stayed 7 nights in Mar 2023
Response from HP on Apr 10, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandals did a great job at keeping us entertained. All the staff were friendly and accommodating.
Stayed 4 nights in Mar 2023
Response from HP on Apr 10, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Scott, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This entire property was lovely and the staff incredibly friendly. Felt completely safe there and on the island itself. Beach area awesome as were all of the restaurants and options. Let’s not even get started on the drinks. 😆 we will be back!
Response from HP on Mar 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the overall vibe of the resort. Great people attend this type of resort and the staff is Uber friendly. I would like to see the resort go to an app for reservation of pool chairs and improvement in the food.
Stayed 8 nights in Mar 2023
Response from HP on Mar 20, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal. It was the best vacation I’ve had
Stayed 3 nights in Feb 2023
Response from HP on Feb 17, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Nijui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we got through customs,,,, we went outside and the shuttle bus was waiting on us,,, about a smooth 15 minute drive to the resort,,, absolutely A plus service from start to finish with the staff,,,, they even gave me a free upgrade,,, clean room,,,, food selection was good,,, Beach was amazing,, great upkeep,, water sports was amazing,,, didn’t want to leave,, lol
Stayed 4 nights in Feb 2023
Response from HP on Feb 14, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Patrick

Traveled with group
Liked: Cleanliness, staff & service
Good beach but very crowded. Dining experiene very average.
Stayed 7 nights in Jan 2023
Response from HP on Feb 14, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Frederick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
huge property, well cared for and cleaned meticulously it takes a few days to figure out how to get around. a lot of winding paths which aren't well marked or lit at night. the map of property from front desk is useless
Stayed 5 nights in Jan 2023
Response from HP on Feb 7, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Japera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the ambiance and the service.
Stayed 5 nights in Jan 2023
Response from HP on Feb 3, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards