There seems to be a bug infestation when we were there. My boyfriend and I had many bug bites of the 3 nights that we were staying there. We suspected that they were flea / bed bug bites but we weren't very sure. We literally couldn't sleep through the nights because of the bites.
We also saw bags of dirty bedsheets left behind on our balcony as the maid didn't actually take them out. The plunge pools are not cleaned regularly. The water filtering system for the pool was not turned all majority of the time for our room. We called to ask the front desk to turn the filtering on but never heard back.
I hope that the hotel management can work on improving the sanitation of the compound.
Comment from Hotel Management
Dec 9, 2016 by Management, Sugar Ridge, Hotel Management
Thank you for your Expedia review, though we would have liked to have heard about this situation while you were on property. We are at a loss as to what you may have come in contact with. We have a very strict hygiene program we follow, and we have had no other reports of any situations occurring. We also have fixed position mosquito repellent stations around the resort as well as an ongoing program of fogging throughout the week.
As for the linens, we do apologize for this since they should have been removed once the room attendant finished cleaning the room, so that they could be collected by the houseman. We apologize for any inconvenience they may have caused you. We can assure you that our pools are cleaned regularly and our water filtration systems, while silent, are always running.