Property grounds

Reviews of Casa Santa Rosa Hotel Boutique

3.5 out of 5
Casa Santa Rosa Hotel Boutique
1a Calle Oriente No.11 Alameda, Antigua Guatemala, Sacatepequez

Reviews

9.4

Exceptional

Rating 10 - Excellent. 143 out of 180 reviews" "
Rating 8 - Good. 27 out of 180 reviews" "
Rating 6 - Okay. 6 out of 180 reviews" "
Rating 4 - Poor. 0 out of 180 reviews" "
Rating 2 - Terrible. 4 out of 180 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Srinivas

Liked: Cleanliness, staff & service, property conditions & facilities
Cute, clean, simple boutique place with responsive staff.
Stayed 1 night in Feb 2024
Response from Cass Santa Rosa Hotel Boutique on Mar 28, 2024
We greatly appreciate your comments. It was a pleasure for us that you were with us. We hope to see you later.

10/10 Excellent

Daniela, Baytown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. Very romantic and peaceful. Although our room didn’t have AC, overall the staff was great to us and very clean.
Stayed 2 nights in Mar 2024
Response from Casa Santa Rosa hotel on Mar 24, 2024
Hello Daniela, we are glad to know that your stay was pleasant. And we will improve thanks to her comments. We hope to see you again soon.

10/10 Excellent

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente staff, beautiful hotel!
Stayed 1 night in Mar 2024
Response from Cass Santa Rosa Hotel Boutique on Mar 10, 2024
Fue un gusto conocerlos, agradecemos muchos sus palabras y esperamos volver a verlos pronto. Esperamos se hayan sentido como en su casa

8/10 Good

faize

Stayed 1 night in Feb 2024
Response from Cass Santa Rosa Hotel Boutique on Mar 18, 2024
Saludos cordiales Faize esperamos hayan disfrutado sus vacaciones. Y desde luego poder volver a verlas pronto.

10/10 Excellent

Ramdas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Cass Santa Rosa Hotel Boutique on Mar 1, 2024
fue un gusto atenderlos, saludos

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A tranquil oasis in Antigua. Staff is so friendly and the hotel so charming. Couldn’t have asked for more!
Stayed 1 night in Feb 2024
Response from Cass Santa Rosa Hotel Boutique on Feb 27, 2024
it is a pleasure to assist you Paul, thank you for your comment, any questions you need we are at your service. Best regards

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very welcoming staff
Stayed 1 night in Feb 2024
Response from Cass Santa Rosa Hotel Boutique on Feb 26, 2024
Muchas gracias Sr. Cuella agradecemos sus comentarios y nos agrada que se haya sentido bien en nuestras instalaciones.

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good Location, Friendly staff
Stayed 2 nights in Feb 2024
Response from Cass Santa Rosa Hotel Boutique on Feb 21, 2024
Greetings Tara, it was a pleasure to serve you, we hope to see you soon

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens and staff are wonderful. Our room, number 3, suffered from street noise at night. Modern bathroom windows would help a lot.
Stayed 3 nights in Feb 2024
Response from Cass Santa Rosa Hotel Boutique on Feb 18, 2024
Hi Dennis we appreciate your comment and we will take it into account, it was a pleasure to serve you and we hope to see you soon. Best regards.

10/10 Excellent

faize

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique style hotel, nice staff, clean hotel with a great location. I yes! I will come back !
Stayed 4 nights in Feb 2024
Response from Cass Santa Rosa Hotel Boutique on Feb 14, 2024
Hi Faize, we appreciate your feedback for us it was a pleasure to serve you we hope to see you soon. Best regards

10/10 Excellent

Maria Fernanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad muy bella, los jardines son espectaculares. La atención muy especial de todo el personal, muy dispuestos a ayudar en lo que necesitáramos. Fue una estadía muy agradable y pudimos disfrutar del jacuzzi. Gracias al equipo del hotel santa rosa
Stayed 3 nights in Feb 2024
Response from Cass Santa Rosa Hotel Boutique on Feb 13, 2024
Nos alegramos de que hayan disfrutado de su estadía y esa es la idea que se sientan en casa. Esperamos volver a verlas pronto.

10/10 Excellent

Lebibe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with spacious comfortable rooms and beautiful garden. Staff is very friendly, helpful and attentive. They do their best to make you feel home. Close to the centre, but very quite at night. I strongly recommend this property to anyone.
Stayed 3 nights in Jan 2024
Response from Cass Santa Rosa Hotel Boutique on Jan 17, 2024
For us it was a pleasure to serve you and thank you very much for your comments, we hope you had a good return home, we hope to see you again greetings

6/10 Okay

Fredy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Casa on Jan 12, 2024
Agradecemos su comentario por lo positivo y sabemos que su molestia fue que no se le acepto la cancelación pero las políticas de cancelación se aplicaron. Además se le ofreció cambiar la reserva para otro día y usted nos dijo que no. De igual manera fue un gusto conocerlo.

6/10 Okay

jorge, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service
Very good location and nice gardens but I got a room with lots of noice coming from the street and the reception. I wouldn´t call it a "boutique hotel" is more a guest house.
Stayed 1 night in Dec 2023
Response from Casa Santa Rosa hotel on Jan 12, 2024
Agradecemos sus comentarios , es extraño que diga que es una casa de huésped hasta el momento nuestro punteo dice otra cosa.

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful boutique hotel. It is located within walking distance of everything. Beautiful courtyard gardens meticulously maintained to perfection. The breakfast was included and We were given the option of having the local typical breakfast with beans, eggs and plantains or the Western pancakes. We were fortunate enough to have tried both. Just delicious. Service was really outstanding as they aim to please. We plan to return as this was one of our best hotel experiences ever.
Stayed 5 nights in Dec 2023
Response from Cass Santa Rosa Hotel Boutique on Dec 27, 2023
Hi Alison, how glad you found what you were looking for for us it was a pleasure to be able to serve you we hope Allan had a good return home, and we hope to see you greetings soon. Estiben

10/10 Excellent

Daniele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very well located within walking distance of all main attractions. The area is very safe and the hotel has a convenient parking within the facility which is not common for Antigua downtown. The staff members are extremely friendly. The hotel inside has an amazing garden, extremely enjoyable and well kept.
Stayed 3 nights in Nov 2023
Response from Cass Santa Rosa Hotel Boutique on Nov 29, 2023
Greetings Daniele, for us it was a pleasure to serve you, we hope to see you soon and anything we are at your service.

10/10 Excellent

Shailendra, Yorba Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely casa, great location to walk everywhere. Very helpful and nice staff.
Stayed 4 nights in Nov 2023
Response from Cass Santa Rosa Hotel Boutique on Nov 29, 2023
We hope to see you soon, it was a pleasure to meet you and anything you need we are at your service. Best regards

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very good hotel and services
Stayed 3 nights in Nov 2023
Response from Cass Santa Rosa Hotel Boutique on Nov 15, 2023
Saludos don Francisco fue un gusto atenderlo, esperamos volver a verlo pronto. Cualquier cosa estamos a la orden.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cass Santa Rosa Hotel Boutique on Nov 13, 2023
Saludos don David fue un gusto atenderle, esperamos verlos pronto.

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms, great, kind staff!!
Stayed 7 nights in Oct 2023
Response from Cass Santa Rosa Hotel Boutique on Nov 6, 2023
Hi Patty good return home, it was a pleasure to serve you we hope to see you soon. Best regards.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDEFUL!
My wife and I had an excellent time at Casa Santa Rosa. The place is beautiful, quiet and very close to everything. "Don Edgar" and his stuff are so welcoming, helpful and very kind. They made sure we had everything we needed and made us feel right at home. We will definitely stay there again. SUPER RECOMMENDED place.
Stayed 3 nights in Sep 2023
Response from Cass Santa Rosa Hotel Boutique (Edgar Monzon) on Sep 27, 2023
Thank you very much Don Alan for your words, we appreciate your preference and we hope to see you again soon. It was a great pleasure to meet them. We're glad you felt at home as that's the idea. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience.
I had a wedding in town and this was the closest hotel. I was only y there for one night so didn’t use much of their services. However everything I needed they provided. Good wifi, assistance with transportation and was given access to my room with complimentary early check-in. Only wishlist item I had was, that although the room stayed pretty cool and they had a floor fan, for a longer term stay I would’ve wanted a/c.
Stayed 1 night in Sep 2023
Response from Santa Rosa on Sep 3, 2023
un placer poder atenderle y que alegre que todo estuvo bien, le comento que contamos con una habitación con aire acondicionado la cual podríamos reservarle para una próxima visita a La Antigua Guatemala. Saludos coridales

10/10 Excellent

Maile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what we wanted, a place with Guatemalan flair!
Stayed 1 night in Aug 2023
Response from Santa Rosa on Aug 24, 2023
How happy that with us you found what you were looking for, it is a pleasure for us to be able to serve you. Kind regards

10/10 Excellent

GLADYS

Stayed 3 nights in Aug 2023
Response from Santa Rosa on Aug 13, 2023
un gusto servirles, esperamos verlos pronto.

10/10 Excellent

RAFAEL

Stayed 3 nights in Aug 2023
Response from Santa Rosa on Aug 12, 2023
un gusto poder atenderle, espermos verlos pronto.

10/10 Excellent

EMILIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Friendly staff. Very quiet, relaxing atmosphere. Highly recommended.
Stayed 1 night in Aug 2023
Response from Santa Rosa on Aug 8, 2023
nos llena de satisfacción el saber que con nosotros encontró lo que buscaba, para nosotros fue un gusto atenderlo esperamos verlos pronto y cualquier cosa que necesiten estamos a la orden,Saludos cordiales

10/10 Excellent

Fernando, Antiguo Cuscatlán

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and relaxing small hotel. Only 9 rooms. Limited parking on premises. Nice and quiet location but close enough to walk to the park and noisier areas. Outstandingly helpful staff. Cons: There was no air conditioner or mini fridge in my room.
Stayed 2 nights in Aug 2023
Response from Santa Rosa on Aug 8, 2023
Mr. Fernando, it's a pleasure to greet you again. We appreciate your comments and we're glad you liked the hotel. We hope to see you soon. I told you that we have another large parking lot half a block from the hotel and I also told you that we only have a mini-refrigerator, you had to request it at reception , it was a pleasure.We hope to see you soon,Greetings,

10/10 Excellent

Eric C

Stayed 1 night in Aug 2023
Response from Santa Rosa on Aug 24, 2023
Esperamos verlo pronto don Eric fue un gusto atenderlo

10/10 Excellent

Sheyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff. Could do with a little bar area and restaurant. Also, pillows are too hard. The staff welcome the comments and will work on changing the pillows, which are available on request.
Stayed 1 night in Jul 2023
Response from Santa Rosa on Jul 26, 2023
It was a pleasure for us to be able to assist you, we will take into account your recommendations and we hope to see you very soon again.

10/10 Excellent

Oswaldo, Canoga Park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall rating for this hotel stay would be above and beyond excellent. My parents are retired and they were vacationing in Antigua and stayed here from July 18-20th. They were very impressed and very much appreciated the staff and their full attention to them in a warm, friendly and personal way that made them feel special and well taken care of. They have been in Antigua before but this time and this stay at this hotel was above excellent. They offered transportation to go to a tourist location, they made us feel at home, they offered assistance with anything that they needed or requested. They definitely would come back again and would recommend this stay to everyone wanting to vacation in Antigua, Guatemala. The hospitality here is warm and welcoming.
Stayed 2 nights in Jul 2023
Response from Santa Rosa on Jul 22, 2023
It fills us with satisfaction that they found what they were looking for, a pleasure for us to serve them, and we already hope to see them very soon. Santa Rosa is your home.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Jul 2023
Response from Casa Santa Rosa on Jul 8, 2023
Good evening, we are very happy that your stay was to your liking. We hope you feel at home, which is the idea.

8/10 Good

Jens

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Santa Rosa on Jul 1, 2023
Buen día don Jean fue un gusto tenerlo en Casa Santa Rosa y que bueno que encontró lo que buscaba, un gusto saludarle esperamos verlos pronto.

10/10 Excellent

Jerel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time. The staff was awesome & we will definitely come again
Stayed 7 nights in Apr 2023
Response from Santa Rosa on Apr 19, 2023
Hello Mr. Jerel, thank you very much for your comments. It was a pleasure to have met you, we hope to see you again soon. We send you our best wishes.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our 3rd visit. Will surely return. Wonderful attentive staff. Nice big rooms and beautiful garden area. It can get a little noisy and breakfast did not include fruit as it has in the past. But the location is great with plenty of food options in the area. Highly recommend!
Stayed 3 nights in Apr 2023
Response from Santa Rosa on Apr 17, 2023
Thanks for the comments, it was a pleasure serving you. We hope to see you soon. Best regards.

10/10 Excellent

Francisco, Irvine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 4 nights in Aug 2022
Response from Edgar Monzon on Aug 7, 2022
Don Francisco buena tarde mil gracias por su comentario. Es un gusto para nosotros el haberlos conocido y esperamos que no sea la primera ni la ultima. Nos alegra que se hayan sentido como en casa y que por su puesto esa es la idea. Muchos saludos a todos

10/10 Excellent

Sandica Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent six nights at this location, and we loved everything. The staff, Edgar and Alejandro were amazing. They helped us with all our requests. The hotel is close to the center, so we walked everywhere. We loved the quiet garden, where we spent our evenings. Breakfast was the same every morning, but we enjoyed the traditional meal. We highly recommend this hotel, and we will be back if we have the chance.
Stayed 6 nights in Jul 2022
Response from Edgar on Aug 2, 2022
Hi Mariana and Paco, we thank you for everything too. It was a great pleasure to have met you and for the next one we will have another breakfast menu. We wish you all the best. a big hug for each one. Bottle of wine to toast and we wish you many more years of life together.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edgar y su equipo son una maravilla - responden a todo inmediata y amablemente. Nos dieron excelentes recomendaciones pata restaurantes y actividades. El hotel y sus jardines son una belleza.
Stayed 3 nights in Jul 2022
Response from Casa Santa Rosa on Jul 28, 2022
Buen día Teresa muchísimas gracias también a ustedes. Agradecemos como siempre por la preferencia y esperamos que sigan disfrutando de su viaje. Nos alegramos tambien que se hayan sentido como en casa.

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
OK boutique. It is pretty calm inside, but if you get the suite near the street you will hear noises all day and night, plus you have the reception in front of you, so avoid that one. Breakfast OK, not really private either since the tables are too close to each other. Friendly staff. Overall an OK experience but would only stay in other rooms.
Stayed 1 night in Jul 2022
Response from Casa Santa Rosa on Jul 5, 2022
Estimado Sr. Nilsson, agradecemos mucho su comentario ya que esto nos ayuda a mejorar. Sentimos mucho que no haya podido estar a gusto, para su próxima estadía lo ubicaremos en otro habitación para que pueda disfrutar de la paz y la tranquilidad que caracterizan a nuestro hotel. Esperamos verlos pronto.

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's what i expect
Stayed 1 night in Jun 2022
Response from Casa Santa Rosa on Jul 1, 2022
Buena tarde don MArcos , agradecemos su estadia con nosotros y agradecemos tambien sus comentarios. Esperamos volver a verlos pronto.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the courtyard and open spaces, very relaxing!
Stayed 2 nights in May 2022
Response from Casa Santa Rosa on Jun 9, 2022
Hello Patrick, we greatly appreciate your preference and it was a pleasure to meet you. We are glad that you had an excellent stay and we hope to see you again soon. Cheers

10/10 Excellent

Mikal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience at the Casa Santa Rosa Hotel Boutique. The Hotel was a perfect oasis after a busy day traveling in Antiqua. The staff were top notch, and always looking for ways to make you more comfortable.
Stayed 4 nights in May 2022
Response from Casa Santa Rosa on May 15, 2022
Hello Mikal, it was a great pleasure to meet you, we greatly appreciate your comments and we hope that next time you come with your family. Whatever you need, we are at your disposal. We send you a big hug

10/10 Excellent

Sindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in May 2022
Response from Casa Santa Rosa on May 15, 2022
Sindy Good day, we greatly appreciate your comments and we are glad that you had an excellent stay. We hope to see you again soon.

10/10 Excellent

CRISTIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. We enjoyed the room and the service. The walk to the main plaza is not bad at all. We loved how cozy the patio and sitting area is too, a nice way to hang out within the hotel.
Stayed 3 nights in Apr 2022
Response from Casa Santa Rosa on May 2, 2022
Good morning Cristian, we are pleased that you had a good stay, it was a pleasure to have met you and we hope to see you again soon. We wish you all the best. Greetings

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly boutique hotel
Great friendly hotel. I had a large suite with a fireplace. It’s safe in the area and a few blocks from the center. Edgar is so friendly and accommodating.
Stayed 2 nights in Apr 2022
Response from Casa Santa Rosa on May 2, 2022
Good morning Grace, nice to greet you again, it was a pleasure to have met you, and I hope to see you again soon. We wish her all the best and hope she had a great homecoming. Greetings

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful small hotel. Extra large rooms with a beautiful garden. Top. Quality service! Great location in a super spot in Antigua. Our second time here…will stay again next time!
Stayed 6 nights in Mar 2022
Response from Casa Santa Rosa on Apr 2, 2022
Good afternoon Steven, we hope you have arrived home without any news. We appreciate the comments and we are glad that you feel at home. We hope to see you soon

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Casa Santa Rosa on Apr 2, 2022
Buena tarde Melvin agradecemos mucho se hay tomado el tiempo para calificarnos. Esperamos verlo pronto y le deseamos todo lo mejor.

10/10 Excellent

John

Stayed 1 night in Feb 2022
Response from Casa Santa Rosa on Mar 2, 2022
Muchas gracias John, por tu preferencia. Esperamos verte pronto.

10/10 Excellent

Ellen

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very nice place and friendly stuff
Stayed 1 night in Feb 2022
Response from Casa Santa Rosa on Mar 6, 2022
Thank you very much for your comments and we hope to see you again soon. We wish you all the best.

10/10 Excellent

TATIANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2022
Response from Casa Santa Rosa on Feb 13, 2022
Buen dia Tatiana muchas gracias por su preferencia y por sus comentarios. Es para nosotros un gusto que este con nosotros y que pueda disfrutar de su estadia.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Excellent stay and very friendly staff. We were lucky there weren't many guests during our stay since sound can easily get into the rooms. But besides that, everything was great. Definitely will return.
Stayed 1 night in Dec 2021
Response from Casa Santa Rosa on Jan 7, 2022
Thank you very much for your comments, and thank you for your preference.