Ratings based on 205 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york ny

Very nice hotel will definitely be back :)i

Posted Apr 14, 2017
Really nice accommodations, can't wait to come back :)
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice hotel close to town

Posted Apr 14, 2017
Rooms are perfect, the hotel is in good conditions, I will definitely come back. Staff service can improve.
5 out of 5
Recommended
for Families
by A verified traveler from San Salvador

Vacation in Antigua

Posted Apr 12, 2017
Pros: Rooms are very comfy, the ambiance is really nice, wide spaces, fill with flowers.
Location: Great location, A few blocks from Plaza Mayor, where you can find nice places to eat, near historic places, churches, markets,etc
Antigua is just on hour from Guatemala City. I spend there a 4-day vacation with my family Really great hotel, walking distance to plaza mayor and other places such as restaurants, shops, etc. We rent a car to get to see the most of the city, went to Cerro de La Cruz, San Felipe, etc Got to see the historic churches, nice markets, etc
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great facilities and staff

Posted Feb 26, 2017
Beautiful facilities and excellent location. Great staff
Comment from Hotel Management
Mar 1, 2017 by Claudia, Hotel Management
Dear Guest, thank you for your comments and score. We will keep committed to the best Service and customer satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler from J

One of the best hotels in the city !

Posted Feb 21, 2017
The staff was very friendly and accommodating . Everything was easily accessible . Restaurant had great food and drinks !
Comment from Hotel Management
Mar 1, 2017 by Claudia, Hotel Management
Dear Aneisha, thank you for your comments and score. We are glad to know you enjoyed your stay and hope to see you soon.
2 out of 5
by A verified traveler

Posted Feb 21, 2017
The hotel charges for everything (even the coffee for the coffee maker). The hotel was booked for a wedding ne evening while I was there and very loud music (right next to the guest rooms) continued late into the night. Much less than what I'd expect from a 4-star hotel
Comment from Hotel Management
Mar 1, 2017 by claudia, Hotel Management
Dear Guest, we are sorry to learn about the inconvenients during your stay. If you give us another opportunity we will certainly give you a nice room far from the ballrooms and special amenities for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Hotel

Posted Feb 7, 2017
Pros: The staff, the breakfast buffet, the beds, the showers.
Cons: We didn't have windows or fans in our room so it got a little stuffy. There was an air conditioner, but a fan would have been better.
Location: Great location. There are cafes, shops and restaurants nearby. But the hotel food and bar are great if you want to stay in at night like we did.
Very nice hotel with extremely friendly and professional staff and delicious food at their restaurant. The rooms are cozy and the beds are heavenly...especially after a long day of travel and walking round antigua. I 100% recommend this hotel. They also booked private transportation for us throughout the rest of Guatemala which was incredibly helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

the best

Posted Jan 30, 2017
Great location and excellent service. Nice and comfortable beds. The food was very good.
5 out of 5
by Nelly

Posted Jan 23, 2017 on Hotels
Great
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Amazing hotel in an amazing historical city.