Ratings based on 198 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great facilities and staff

Posted Feb 26, 2017
Beautiful facilities and excellent location. Great staff
Comment from Hotel Management
Mar 1, 2017 by Claudia, Hotel Management
Dear Guest, thank you for your comments and score. We will keep committed to the best Service and customer satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler from J

One of the best hotels in the city !

Posted Feb 21, 2017
The staff was very friendly and accommodating . Everything was easily accessible . Restaurant had great food and drinks !
Comment from Hotel Management
Mar 1, 2017 by Claudia, Hotel Management
Dear Aneisha, thank you for your comments and score. We are glad to know you enjoyed your stay and hope to see you soon.
2 out of 5
by A verified traveler

Posted Feb 21, 2017
The hotel charges for everything (even the coffee for the coffee maker). The hotel was booked for a wedding ne evening while I was there and very loud music (right next to the guest rooms) continued late into the night. Much less than what I'd expect from a 4-star hotel
Comment from Hotel Management
Mar 1, 2017 by claudia, Hotel Management
Dear Guest, we are sorry to learn about the inconvenients during your stay. If you give us another opportunity we will certainly give you a nice room far from the ballrooms and special amenities for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Hotel

Posted Feb 7, 2017
Pros: The staff, the breakfast buffet, the beds, the showers.
Cons: We didn't have windows or fans in our room so it got a little stuffy. There was an air conditioner, but a fan would have been better.
Location: Great location. There are cafes, shops and restaurants nearby. But the hotel food and bar are great if you want to stay in at night like we did.
Very nice hotel with extremely friendly and professional staff and delicious food at their restaurant. The rooms are cozy and the beds are heavenly...especially after a long day of travel and walking round antigua. I 100% recommend this hotel. They also booked private transportation for us throughout the rest of Guatemala which was incredibly helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

the best

Posted Jan 30, 2017
Great location and excellent service. Nice and comfortable beds. The food was very good.
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Amazing hotel in an amazing historical city.
5 out of 5
by A verified traveler

Excellent choice for Antigua

Posted Nov 25, 2016 on Hotels
This is a beautiful hotel with lovely gardens and excellent service. The rooms are large. The staff are very friendly and will meet all of your needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, United States of America

Posted Nov 10, 2016
Pros: great location on the lake, large grounds, pool, Jacuzzi, beach, games, etc. The rooms are great, the view from the balcony is great, the beds are great. the staff is great.
Cons: The food is overpriced in the restaurant, but I kept reminding myself that i was in the jungle
Location: tikal is an hour away. the lake is the only thing to do nearby
4 out of 5
Recommended
for Everyone
by A verified traveler

New instalations, Near Of important places

Posted Oct 5, 2016
All it's Ok The hotel hace a impresionant arquitectual instalations and de place is great but The people at the front desk don't know the process that The expedía have when you made a reservation by this way
4 out of 5
Recommended
for Everyone
by A verified traveler from costa rica

Nice hotel un antigua

Posted Sep 11, 2016
Nice hotel. Corridors can be load, rooms comfy though dark