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Reviews of Hotel Casa Antigua

3 out of 5
Hotel Casa Antigua
3a Calle Poniente 5, Antigua Guatemala, Sacatepequez

Reviews

8.0

Very Good

Rating 10 - Excellent. 131 out of 326 reviews" "
Rating 8 - Good. 98 out of 326 reviews" "
Rating 6 - Okay. 57 out of 326 reviews" "
Rating 4 - Poor. 28 out of 326 reviews" "
Rating 2 - Terrible. 12 out of 326 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria, Colton

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoy staying at Hoyel Casa Antigua. People were friendly and accommodating. All clean. Simple and quiet.
Stayed 1 night in Apr 2024
Response from Hotel Casa Antigua on Apr 12, 2024
Thank you for the information. It was a pleasure that you stay in Hotel Casa Antigua.We hope to hear from you soon.Sincerely yours,

8/10 Good

Adrian

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, clean
Stayed 1 night in Apr 2024
Response from Hotel Casa Antigua on Apr 5, 2024
Nos hace muy feliz que su estadía en Hotel Casa Antigua haya sido buena agradecemos su preferencia y lo esperamos pronto.

8/10 Good

Maria

Traveled with family
Liked: Amenities
The staff are not specific explaining what the extras are they surprise with payment at check out
Stayed 3 nights in Apr 2024
Response from Hotel Casa Antigua on Apr 10, 2024
We thank you very much for your message and we want to let you know that the prices for the snacks are also in the same basket so we sorry for this misunderstanding.

2/10 Terrible

Celine reyes

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hotel Casa Antigua on Apr 3, 2024
Hola Celine, lamentamos que su estadía en Hotel Casa Antigua no haya sido la mejor, para nosotros nuestros clientes son sumamente importante y cada uno de los comentarios buenos o malos los tomamos en cuenta para poder seguir mejorando y brindar un mejor servicio.

6/10 Okay

Elvio

Traveled with group, Traveled with family
Hotel is average, asked to talk to supervisor, was never availabe …property needs renue or update ..location is very good close to main park, churches , bars and restaurants …
Stayed 6 nights in Mar 2024
Response from Hotel Casa Antigua on Apr 2, 2024
Agradecemos mucho su comentario el cual tomaremos en cuenta para mejorar la calidad de estadía de nuestros huéspedes y nos alegra saber que nuestra ubicación fue de su agrado y conveniencia.

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property but I wouldn’t say it felt super clean.
Stayed 2 nights in Mar 2024
Response from Hotel Casa Antigua on Mar 29, 2024
Thank you very much for your comment and we will keep it in mind to provide a better experience to our guests.

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hacienda style property, friendly staff, but the beds are extremely rigid. I woke up the next day with a sore body. There’s also a stray cat that will not stop meowing in the morning.
Stayed 2 nights in Mar 2024
Response from Hotel Casa Antigua on Mar 27, 2024
Hello, Hotel Casa Antigua, your opinion is very important. We appreciate that you have stayed with us and we hope to see you back. We will take into account each of the things indicated to provide a better service.

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from Hotel Casa Antigua on Mar 26, 2024
Thank you very much for your staying with us, we hope you can visit us next time.

6/10 Okay

Thomas S

Liked: Cleanliness, staff & service
Disliked: Amenities
The Good: The location of the property is good. There was also plenty of hot water for the shower which is a challenge for many Guatemalan hotels. It is just a block away from Parque Central. The Bad: The room was very small and just big enough for the bed. The hotel did offer to let me see another room. When it comes to the bed, you can touch the mattress through the fitted sheet and feel the metal springs in the bed. This is what I was sleeping on for four nights. The mattress should have been replaced several years ago. Three of the four nights I was there, people were making noise in the courtyard after 11 pm that was echoing into all the rooms. The night staff did nothing to stop the noise.
Stayed 4 nights in Feb 2024
Response from Hotel Casa Antigua on Mar 1, 2024
We thank you very much for your message. We just want to remind you that we offer you another room since we receive the other message but you did not wanted to move and you also mentioned that you do not need cleaning in the room. We tried to offer you a better room but your answer was NO.

10/10 Excellent

Cesar

Stayed 1 night in Feb 2024
Response from Hotel Casa Antigua on Mar 24, 2024
Agradecemos mucho su comentario y nos alegra muchos saber que disfrutó su estadía con nosotros, esperamos pueda visitarnos en otra oportunidad.

10/10 Excellent

Nicole, Bristol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location.
Stayed 2 nights in Feb 2024
Response from Hotel Casa Antigua on Feb 23, 2024
We thank you very much for your message and we are so happy to know that you enjoyed your stay with us and we hope you can visit us next time.

10/10 Excellent

Lucia

Stayed 2 nights in Feb 2024
Response from Hotel Casa Antigua on Mar 24, 2024
Agradecemos mucho su comentario y esperamos pueda visitarnos en otra oportunidad.

8/10 Good

Dennis, Castle Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Casa Antigua on Jan 31, 2024
Gracias por sus observacionesTratamos de mejorar cada día para que puedan tener una estadía inolvidable

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Casa Antigua on Jan 31, 2024
Hola Mariela Estamos muy agradecidos por la valoración hacia nuestro desempeño Esperamos poder verte pronto y así brindarte una agradable estadía

10/10 Excellent

Vicente

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antigua for New Year’s Eve.
Great facilities. Close to square. Close to restaurants and shopping.
Stayed 2 nights in Dec 2023
Response from Hotel Casa Antigua on Jan 31, 2024
We greatly appreciate your good comments, we hope you had a pleasant experience in our facilities.We hope to see you next time you visit beautiful Antigua Guatemala

6/10 Okay

Jaime

Stayed 1 night in Jan 2024
Response from Hotel Casa Antigua on Jan 31, 2024
Hola Jaime Agradecemos tu valuación a cerca de nuestras instalaciones, esperamos poder brindarte una mejor estadía la próxima vez que visites Antigua Guatemala

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent and staff very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Hotel Casa Antigua on Jan 18, 2024
Thank you very much for your review and we hope you can visit us again, it will be a pleasure for us to serve you again.

10/10 Excellent

Lorna, Orangeville

Stayed 7 nights in Dec 2023
Response from Hotel Casa Antigua on Jan 1, 2024
We thank you very much for your comment and we hope you canvisit us next time, it will be a pleasure for us to serve you again

2/10 Terrible

Loriselda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property advertises parking offsite, but we got there was no parking anywhere around it. We went to 4 different places and were not successful in finding any parking. This facility falses advertises parking. Shuttle was not working nor available that day either. Terrible experience!
Stayed 1 night in Dec 2023
Response from Hotel Casa Antigua on Jan 2, 2024
We thank you verymuch for your comment and we sorry that you did not enjoy your stay with us but we metioned about the parking when we sent you the confirmation but maybe for the date parking were full.

10/10 Excellent

janick

Stayed 3 nights in Dec 2023
Response from Hotel Casa Antigua on Jan 1, 2024
We thank you very much for your comment and we hope you canvisit us next time, it will be a pleasure for us to serve you again

6/10 Okay

Clementino

Traveled with family
Disliked: Amenities, property conditions & facilities
No, wifi, they want to save every thing no Light on the allways, the overnigth atendandants are very unfriendly, some people lose theyre money, they make a reservation and they arrive the room was ocupaid. If you want a bad service go there, So, so sorry i definitly not recomend that hotel to stay. Sorry againg.
Stayed 1 night in Dec 2023
Response from Hotel Casa Antigua on Dec 22, 2023
Agradecemos mucho su comentario y lamentamos que su estadía durante la primera noche no haya sido placentera y aunque reservó directamente otra noche con nosotros tampoco haya sido placentera. Queremos comentarle que nadie de nuestros huéspedes tuvo el inconveniente de hacer reservación y al llegar la habitación hubiera estado ocupado, otro de nuestros huéspedes nos estaba contando su experiencia en otro lugar en el cual hizo el pago total de estadía y al llegar no recibió por el servicio que pagó, jamás se refirió a que hubiera sido con nosotros.

10/10 Excellent

Alex

Stayed 1 night in Dec 2023
Response from Hotel Casa Antigua on Jan 18, 2024
Thank you very much for your review and we hope you can visit us again, it will be a pleasure for us to serve you again.

8/10 Good

Silerby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay
Stayed 3 nights in Dec 2023
Response from Hotel Casa Antigua on Dec 19, 2023
Agradecemos su preferencia y esperamos pueda visitarnos en otra oportunidad, será un gusto atenderle nuevamente.

8/10 Good

Claes

Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful place. Lack of bar and restaurant is a minus, since you cannot get breakfast in the beautiful patios.
Stayed 1 night in Dec 2023
Response from Hotel Casa Antigua on Dec 18, 2023
We thank you very much for your comment and we hope you can visit us again, it will be a pleasure for us to serve you again.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Casa Antigua on Dec 15, 2023
Agradecemos mucho su preferencia y esperamos que pueda visitarnos en otra oportunidad, será un verdadero placer poder atenderle nuevamente.

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Casa Antigua on Dec 15, 2023
Agradecemos mucho que se haya tomando el tiempo para calificarnos y esperamos pueda visitarnos en otra oportunidad, será un placer poder atenderle nuevamente.

10/10 Excellent

MELLANESE

Stayed 1 night in Nov 2023
Response from Hotel Casa Antigua on Dec 15, 2023
We thank you very much for your comment and we hope you visit us next time, it will be a pleasure for us to have you again in our hotel.

10/10 Excellent

Gerar

Stayed 1 night in Nov 2023
Response from Hotel Casa Antigua on Nov 18, 2023
Agradecemos mucho su comentario y nos alegra mucho saber que disfrutó la estadía con nosotros, esperamos pueda visitarnos en otra oportunidad será un placer para nosotros poder atenderle nuevamente.

10/10 Excellent

Zhechao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Casa Antigua on Nov 18, 2023
We thank you very much for your comment and we hope you can visit us again next time, it will be a pleasure for us to have you once again in our Hotel.

10/10 Excellent

Rashid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect convenient location in town. Amazing ambiance.
Stayed 3 nights in Oct 2023
Response from Hotel Casa Antigua on Nov 1, 2023
We thank you very much for your comment and we hope you can visit us,, it will be a pleasure for us to have you in our hotel.

10/10 Excellent

Esther

The hotel was clean and the staff friendly courteous and always willing to help. Rest areas were nice and clean. A good place to come to meditate and enjoy
Stayed 1 night in Oct 2023
Response from Hotel Casa Antigua on Oct 30, 2023
We thank you very much for your message and we hope you can visit next time you visit our beautiful country, it will be a pleasure for us to have you in our hotel.

10/10 Excellent

Pablo

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustaron los cuadros en las habitaciones, prefería algo más clean o resaltar el estilo colonial sin religión.
Stayed 1 night in Oct 2023
Response from Hotel Casa Antigua on Oct 24, 2023
Agradecemos mucho su comentario y lo tomaremos en cuenta. Esperamos que si vuelve a visitar nuestra ciudad pueda hospedarse nuevamente con nosotros, será un gusto poder atenderle nuevamente.

6/10 Okay

Karen

Stayed 1 night in Oct 2023
Response from Hotel Casa Antigua on Oct 30, 2023
We thank you for your message and we hope you can stay with us again next time you visit our country.

10/10 Excellent

Hernan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location when visiting Antigua at an incredible price. We stayed here before and after out guided hike up Volcan Acatenango, and could be more pleased with our stay. We were super close to great resturants, shops, the most beautiful starbucks ive ever seen, the main plaza and so much more. The rooms were clean and the staff was very friendly. Perfect calm place to rest and relax after a long day.
Stayed 4 nights in Sep 2023
Response from Hotel Casa Antigua on Oct 4, 2023
We thank you for the comment and we are so happy to know that you enjoyed your stay with us and that our location was a good option for you. We hope that if you visit our beautiful city again you stay with us, it will be a pleasure to serve you again.

10/10 Excellent

Silvio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were very welcoming and friendly!
Stayed 1 night in Sep 2023
Response from Hotel Casa Antigua on Sep 15, 2023
We are so happy to know that you enjoyed your stay with us and we hope you can visit us again, we will so happy to see you again.

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Selah Retreats
Great
Stayed 3 nights in Sep 2023
Response from Hotel Casa Antigua on Sep 6, 2023
We thank you very much for your comment and we are so happy to know that you enjoyed your stay with us. We hope you can visit us next time, it will be a pleasure for us to serve you again

10/10 Excellent

Yanira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Right in the heart of Antigua. I would absolutely stay there next time I go to Antigua!
Stayed 5 nights in Aug 2023
Response from Hotel Casa Antigua on Sep 6, 2023
We thank you very much for your comment and we are so happy to know that you enjoyed your stay with us. We hope you can visit us next time, it will be a pleasure for us to serve you again

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome time staying here will definitely book this place again
Stayed 5 nights in Aug 2023
Response from Hotel Casa Antigua on Aug 31, 2023
We thank you very much for your comment and it was a pleasure to have you in our hotel and we hope you can visit us again, we will be so happy to serve you again.

6/10 Okay

Aniceto, Inglewood

Disliked: Cleanliness
The bathroom is a bit dirty and the bed had women's hair, the room is not completely clean.
Stayed 4 nights in Aug 2023
Response from Hotel Casa Antigua on Aug 27, 2023
Agradecemos su mensaje y queremos comentarle que la limpieza se realizó todos los días y tambien el cambio de ropa de cama por lo que hubiéramos agradecido nos hubiera informado en el momento para poder revisar y si hubiese sido necesario cambiar la ropa de cama.

6/10 Okay

Hisazumi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mosquitoes
Stayed 1 night in Aug 2023
Response from Hotel Casa Antigua on Aug 24, 2023
We sorry for the inconvenient with the mosquitoes and we are always working to provide a secure stay of our guests and of course now for rainy season there are mosquitoes everywhere but we thank you very much for your comment.

10/10 Excellent

Hisazumi

Stayed 1 night in Aug 2023
Response from Hotel Casa Antigua on Sep 15, 2023
We thank you very much for staying with us and we hope you can visit us, it will be a pleasure to serve you again.

6/10 Okay

javier

Stayed 3 nights in Aug 2023
Response from Hotel Casa Antigua on Aug 17, 2023
Agradecemos mucho su puntuación y esperamos pueda visitarnos nuevamente, será un gusto poder atenderle en otra oportunidad.

10/10 Excellent

Miguel

Stayed 3 nights in Jul 2023
Response from Hotel Casa Antigua on Aug 17, 2023
Agradecemos su puntuación y esperamos pueda visitarnos en otra oportunidad, será un placer atenderle nuevamente.

10/10 Excellent

karoll

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great hotel, very clean and spacious rooms.
Stayed 1 night in May 2023
Response from Nayely P. on May 25, 2023
We appreciate you taking the time to comment on your experience. We hope you visit us soon

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent walking distance from everything important
Stayed 2 nights in May 2023
Response from Nayely P. on May 25, 2023
We appreciate you taking the time to comment on your experience. We hope you visit us soon

4/10 Poor

Sergio Francisco Fonseca

Traveled with family
Liked: Cleanliness, staff & service
The location is the best you can get. Very easy to walk to everywhere in Antigua. However we were dissapointed to the fact that they show a swiming pool in the pictures, and when we arrived they said it is NOT in the hotel area, is two blocks away, and you have to pay $5 additional per person to use it. They say this is explained in the image, but the image doesn't have any coment like this.
Stayed 2 nights in May 2023
Response from Nayely P. on May 25, 2023
We appreciate that you have taken the time to tell us about your experience, as we indicated at reception in the photo of the hotel, it clarifies that the pool is not in the hotel and has a cost of 5 per person, we hope to exceed your expectations on your next visit.

8/10 Good

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Nayely P. on May 25, 2023
Thank you for your good comments, we hope your next visit will be more pleasant

8/10 Good

Cristina

Stayed 3 nights in Apr 2023
Response from Nayely P. on May 25, 2023
Thank you for your good comments, we hope your next visit will be more pleasant

8/10 Good

Barb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the stay. We had two rooms for our group. Great location for Holy Week.
Stayed 4 nights in Apr 2023
Response from Delmy on Apr 18, 2023
Thank you for your comment, we are glad that you enjoyed your visit to Antigua and your stay at Hotel Casa Antigua.

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, clean, friendly, respectful, close to everything at two blocks fron a Central Park
Stayed 5 nights in Mar 2023
Response from Nayely P. on May 25, 2023
Thank you for your good comments, we hope your next visit will be more pleasant