Ratings based on 183 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Horrible

Posted Mar 15, 2017
Photos on website are not what you get as hotel is very old, it almost feels dusty. My sisters checked in before I did and the gave them the keys to my room which does t speak a lot of security. Some of the check in staff did not know what they were doing. The only good thing was breakfast room service and the staff that brought it to the room, the man was really nice.
Comment from Hotel Management
Mar 17, 2017 by Jose Antonio Aguilar, Guest Service, Hotel Management
Dear guest Thanks for your valuable comments! For all the Team of Hotel Soleil La Antigua was a pleasure to have had the opportunity to be at your service, we are in progress improving and remodeling our facilities for your comfort. Thank you for choosing us and leaving in you Only Good Memories. We hope to welcome you in the near future and continue fulfilling your expectations. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to shops

Posted Feb 1, 2017
Chimney did not have the chimney screen but other than that room is very nice,
Comment from Hotel Management
Feb 3, 2017 by Jose Antonio Aguilar, Guest Service, Hotel Management
Dear guest Thanks for your valuable comments! For all the Team of Hotel Soleil La Antigua was a pleasure to have had the opportunity to be at your service, we are in progress improving and remodeling our facilities for your comfort. Thank you for choosing us and leaving in you Only Good Memories. We hope to welcome you in the near future and continue fulfilling your expectations. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 8, 2017
Pros: friendly staff
Cons: the tempaerature of the swimming pool was too cold
Location: good location. Easy transportation to city center by shutle
Nice hotel, good location, friendly staff. Breakfast was good. Facilities look old and the swimming pool was too cold.
Comment from Hotel Management
Jan 20, 2017 by Jose Antonio Aguilar Guest Service., Hotel Management
Dear Guest Thank you for your valuable comment, we are always looking forward in giving you only good memories, we have 3 kinds of pool, the two heated pools are 27 celsius / 80 fahrenheit, for us will be a pleasure to have you againg and change your point of view.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Colonially contemporary beauty

Posted Dec 19, 2016
Well manicured gardens, clean rooms, nice swimming pools, live entertaiment, great atmosphere, food, coffee and pampering staff! Internet service could improve! Adding washcloths to the towells will be good too.
Comment from Hotel Management
Jan 20, 2017 by Jose Antonio Aguilar, Guest Service, Hotel Management
Dear Guest We appreciate your valuable comment, for all the Team of Hotel Soleil La Antigua was a great pleasure to have you as a guest. We hope to continue creating in you only good memories, than you for your suggestion, we will be working on it.
3 out of 5
by A verified traveler

Posted Nov 14, 2016
Location: Check out the Artisan market down the street. You can bargain for prices if you have quetzals (q's). Dive bar across the street.
This hotel is way over priced for the location. Yes it is beautiful as far as the scenery and the rooms but as soon as you step out of the gate, it's more locals than tourists. You definitely stand out. Other hotels/hostels are in the heat of Antigua and you step out and mix in with the crowd of tourists and locals. The hotel only has transportation from 9-6 every hour to Central park. After that, your on your own. I had to take Taxi's, tuk-tuks and even shuttle vans from other hotels to get to my hotel after 6pm. A unexpected headache. The hotel doesn't provide a fridge in the rooms as they don't want you bringing food or drinks from the outside. This can be a issue if you have medication that has to be refrigerated or you have leftovers from a great restaurant. The staff was friendly and always greeting you. The front desk was hit or miss. If you speak Spanish like I do your fine. My girlfriend doesn't and she said she can tell they had a attitude when she asked for change in USD. The bar there was on the pricey side along with the restaurant. Do yourself a favor and eat traditional food from the many restaurants in the heart of Antigua. I usually found the restaurants with a open air seating area were the best. The hole in the wall bar across the street was a bargain. 60-80 q's for 3 one litters! Me and my girlfriend had about 5 beers each whereas the bar in the hotel was charging 25-30 q's for one beer. For the amount of $ I spent here I expected better service.
1 out of 5
by A verified traveler

Posted Nov 8, 2016
Pros: I liked the staff at the hotel for the most apart they were very nice.
Cons: The hotel needes to be remodeled it also needs to have a better gym and maybe another resturante. The rooms felt very old!
Location: The hotel is a bit run down and far away from everything.
The hotel is a bit run down and far away from everything.
Comment from Hotel Management
Nov 13, 2016 by Guest Service Manager, Hotel Management
Dear Guest, Thank you for your review! For all the Staff of Soleil La Antigua was a pleasure to be at your service in this opportunity. All your suggestions will be taken to improve our services and provide all our guest the service that deserve. We hope can see you in a near future and thank you once again. Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2016
It is ok if you'd like to stay at the hotel only. Since is not exactly near the heart of Antigua Guatemala, you may loose some of the activities out of the hotel.
Comment from Hotel Management
Oct 18, 2016 by Carlos Mendizabal, Hotel Management
Dear Guest, Thank you for given us part of your time and let us know about your experience with during your visit to La Antigua Guatemala. For all the staff of Hotel Soleil La Antigua was a pleasure to be at your service in this opportunity. All your suggestions will be listen to imrpove our services. We hope can see you soon in a near future. Best Regards,
5 out of 5
by Dean

Posted Apr 9, 2016 on Hotels
Comment from Hotel Management
Dear Guest Thank you for take your time to rate us, your opinion is pretty important for us and we are glad to know that we fill your expectations. We hope you come back soon. Sincerely Rossana Samayoa
4 out of 5
by A verified traveler

Soleil La Antigua

Posted Dec 13, 2015 on Hotels
All in all the hotel is very nice, our room needed a little attention but since I stayed there before and all was great I still gave it a 4 rating. Food is very good and the service is excellent. Beautiful setting and good location for site seeing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2015
Had a nice stay, large room, free wifi and buffet breakfast