Ratings based on 255 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Luxe hotel with great service

Posted Aug 18, 2016
Porta is quite beautiful and the staff is superb, going out of their way to help us with a ticketing issue. The food is great and convenient, though expensive. Room was very comfortable for the three of us. Hope to stay again someday.
Comment from Hotel Management
Aug 20, 2016 by Guest Relations Manager, Hotel Management
Dear Mrs. Ann, we appreciate very much the time you've taken to share your comments with us. It will be a pleasure receive you again in a near future. Warm wishes,
4 out of 5
by A verified traveler

Posted Aug 5, 2016
Great hotel! Perfect for families with small kids.
Comment from Hotel Management
Aug 6, 2016 by Guest Relations Manager, Hotel Management
Dar Guest, we are so glad you recommend our service. Hope to see you again soon!
5 out of 5
by A verified traveler

Bonito hotel, con muchos detalles y buen servicio

Posted Jul 28, 2016
Pros: Instalaciones y atención.
Un hotel con instalaciones amplias, cómodas y muy bonitas (no se salen del marco de diseño de la ciudad). El servicio fue excelente, con personal muy atento y amable. La habitación (ejecutiva deluxe) era amplia y muy acogedora, tenía una chimenea pero nunca fue necesario encenderla. Me encantó que la primera noche nos dejaron un tarrito con muchas galletas (como diez).
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
Estimado Huésped, Nos complace saber que hemos llenado sus expectativas en su más reciente visita. No dude que siempre será un placer hospedarle cada vez que visite La Antigua. Esperamos que vuelva pronto.
4 out of 5
by A verified traveler from canada

Nice hotel, beautiful gardens, great service.

Posted Jul 28, 2016
Beautiful colonial style hotel, beautiful gardens, good food, great service. Little humidity issues in bedrooms.
Comment from Hotel Management
Jul 30, 2016 by Guest Relations Manager, Hotel Management
Dear Mrs. Roxana, thank you so much for taking the time to share your comments with us. We'll fix the humidity issues you found to make our guest's stay as comfortable as they deserve. Hope to see you again soon!
5 out of 5
by A verified traveler from nyc

Beautiful hotel in beautiful locale.

Posted Jul 18, 2016
We were greeted warmly by all staff. Views from really pretty pool are awesome. Lots of character and always great people watching in busy but not congested lobby. We arranged for several great local tours via desk serviced by a lovely gal right in the lobby. Enjoy.....
Comment from Hotel Management
Jul 25, 2016 by Guest Relations Manager, Hotel Management
Dear Mrs. Susan, Thank you very much for sharing your review with us. We hope that you come back soon!
5 out of 5
by A verified traveler from Miami, FL

Nice Hotel and excellent service

Posted Jul 18, 2016
Pros: The hotel is clean and organized
Cons: More variety in the buffet
Location: The city is beautiful. There are museums, galleries and churches. You can see the process of Jade jewelry. etc...
Is comfortable and very tasty food. From the garden of the hotel you can see the volcano water.
Comment from Hotel Management
Jul 25, 2016 by Guest Relations Manager, Hotel Management
Dear Francys, We appreciate very much your opinion. We hope that you visit us again in a near future. Warm wishes,
5 out of 5
by A verified traveler from Toronto

Great hotel!

Posted Jul 10, 2016
Pros: The cleanness and the staff politeness
Cons: None.
My wife and I had a great time in this hotel. It offers comfort in a nice and clean environment. The hotel staff are always ready to help and serve your needs. We definitely stay there again in future trips to Guatemala.
Comment from Hotel Management
Jul 12, 2016 by Guest Relations Manager, Hotel Management
Dear Victor, We appreciate very much your comments, we hope that you can visit us again in a near future. Sincerely,
4 out of 5
by A verified traveler

Posted May 29, 2016
My sister and I had a great time while staying here. It is within walking distacne to everything you would want to do in Antigua. The grounds and the rooms were amazing. Just be aware that not every room has air conditioning, so make sure you ask. I was moved with no issue to a room woth air when I asked, the staff was great! The food at the hotel was amazing as well.
Comment from Hotel Management
May 31, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you so much for sharing such great experience with the community on Expedia. We were so glad to make your stay as comfortable as you expected. We hope to see you again soon!
4 out of 5
by A verified traveler

Great pool and gardens

Posted May 19, 2016 on Hotels
I chose it for the pool and gardens. Both were fine. The pool was solar heated and quite warm in the afternoons. The rooms themselves didn't have much ambiance, however.
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
Dear Guest, thank you so much for sharing your opinion with us. Please feel free to come back, we'll be more than pleased to be at your service. Sincerely,
5 out of 5
by A verified traveler from Mexico

Very Nice hotel in the middle of the Antigua

Posted May 9, 2016
Pros: The bed, the spacious bathroom, the closeness to the wedding. Brunch was delicious.
Cons: The A/C was a little slow to cool down the room.
My husband and I stayed one night as we were attending a wedding at the hotel. The staff was more than kind and helpful. Our room was in the newer part of the hotel, therefore our room had more ammenities than in the older part. Room was spacious, had A/C and had a huge bathrooom. We got complimentary cheeses, wine and fruit at night (nice touch!). The next morning there was Sunday brunch, and the variety of local foods was outstanding, everything was delicious. Overall, we liked the experience very much and we'd stay there any time.
Comment from Hotel Management
May 13, 2016 by General Manager, Hotel Management
Dear Mrs. Maria, We are really glad to know that your stay with us was as good as you expected. Thank you so much for sharing your opinion. We hope to see you soon! Sincerely,