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Reviews of Porta Hotel Antigua

4.5 out of 5
Porta Hotel Antigua
8va Calle Poniente No1, Antigua Guatemala, Sacatepequez

Reviews

9.2

Wonderful

Rating 10 - Excellent. 607 out of 866 reviews" "
Rating 8 - Good. 188 out of 866 reviews" "
Rating 6 - Okay. 47 out of 866 reviews" "
Rating 4 - Poor. 14 out of 866 reviews" "
Rating 2 - Terrible. 10 out of 866 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Camille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos of the property do not do it justice. The place is stunning. The staff is unbelievably kind. The food was delicious. The hotel had doormen for what seemed all night. They even took the address of where we were going from our Uber to ensure safety. I could not have asked for a better stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Margarita Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff always helpful and with a big smile. Food presentation excellent I always stay at Porta Hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at Porta Hotel Antigua before. It’s one of my favorite hotels in Guatemala. During reservation, I accidentally requested double bed (only me in the room). After I got to the room I noticed. I went back to the from desk and requested a single bed. They were able to accommodate me. Great job.
Stayed 2 nights in Mar 2024
Response from Porta Hotel Antigua on Mar 24, 2024
Dear Miguel:We appreciate your comments regarding your recent experience, It was a pleasure to accommodate you in a single bed according your need and our availability. Best Regards

10/10 Excellent

MIGUEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el hotel, muy limpio muy colonial, la atencion del personal excelente. Actividades familiares.
Stayed 2 nights in Mar 2024
Response from Porta Hotel Antigua on Mar 19, 2024
Estimado Miguel:Agradecemos los comentarios y la valoración que nos brindas, con respecto a tu reciente experiencia. Para nosotros fue un placer tenerte en casa.Saludos Cordiales

10/10 Excellent

Guillermo, Huntington Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso hotel, todos los empleados muy amables, lo hacen sentir a uno muy bien, todo exelente, felicitaciones.
Stayed 2 nights in Mar 2024
Response from Porta Hotel Antigua on Mar 16, 2024
Estimado Guillermo:Tus comentarios son muy importantes para nosotros, agradecemos que compartas con nosotros tu reciente experiencia.Saludos Cordiales,

10/10 Excellent

Martha, PEMBROKE PINES

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel
Stayed 2 nights in Mar 2024
Response from Porta Hotel Antigua on Mar 16, 2024
Dear Martha:We appreciate your comments regarding your recent stay with us, It was a pleasure to serve you.Best Regards,

10/10 Excellent

Pamela, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property. The staff at reception were very kind and helpful. The property is both convenient and beautiful. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Porta Hotel Antigua on Mar 16, 2024
Dear Pamela:We appreciate your comments regarding your recent stay with us, our staff in front desk always will be available to serve you and the rest of our staff, too.Best Regards,

10/10 Excellent

Likza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing staff, amenities and food !
Stayed 1 night in Mar 2024
Response from Hotel Casa Encantada on Mar 12, 2024
We are so grateful to have had you as a guest. We hope to see you soon

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, and close to the city center.
Stayed 3 nights in Jan 2024
Response from Porta Hotel Antigua on Mar 7, 2024
Dear Karina:Your comments are important to us. We hare happy that you had enjoyed your stay with us. It was a pleasure to have you as our guest.Best Regards,

10/10 Excellent

Nicolas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff, well located
Stayed 4 nights in Feb 2024
Response from Porta Hotel Antigua on Mar 2, 2024
Dear Nicolas,Thank you very much for your comments about his recent stay with us.It was a pleasure to have you as our guest.Sincerely,

10/10 Excellent

Akash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and quaint area of Antigua not leaving you too far from the action.
Stayed 3 nights in Feb 2024
Response from Porta Hotel Antigua on Feb 28, 2024
Dear Akash:Thank you very much for sharing your assessment with us, we are really glad that your stay with us was pleasant. We hope to see you soon!Our best wishes.

10/10 Excellent

Kyle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos do not do this place justice, it was absolutely stunning in real life. Staff was so friendly and helpful, our room was gorgeous and quiet, we all slept like babies. Both pools were beautiful, the artwork around the property were gorgeous, we loved all of it! Thank you Porta Hotel, we will back!
Stayed 2 nights in Feb 2024
Response from Porta Hotel Antigua on Feb 26, 2024
Dear Kyle:It is satisfying to know that you had a wonderful time at Porta Hotel Antigua, we greatly appreciate the opportunity you have given us to serve you and host you, we are glad that you felt really conformable with us and enjoyed our facilities. It will be a pleasure to have you as our guest on your next visit to Antigua Guatemala. ¡See you soon!Best regards.

10/10 Excellent

Calvin

Stayed 1 night in Feb 2024
Response from Porta Hotel Antigua on Mar 20, 2024
Estimado Calvin:Muchas gracias por compartir tu reseña, para nosotros es muy importante saber que tu estadía en Porta Hotel Antigua fue realmente placentera. Esperamos verte pronto.Saludos cordiales

10/10 Excellent

alan

Stayed 4 nights in Feb 2024
Response from Porta Hotel Antigua on Mar 20, 2024
Estimado Alan:Agradecemos grandemente la valoración de tu experiencia en Porta Antigua, nos llena de satisfacción saber que disfrutaste tu estadía con nosotros. ¡Esperamos verte pronto!Saludos Cordiales

8/10 Good

MORRIS, BIRMINGHAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very exequisite even with it's age.
Stayed 3 nights in Feb 2024
Response from Porta Hotel Antigua on Feb 7, 2024
Dear Morris:Thank you so much for your valuation and comments that you share with us respecting your recent visit. It was a pleasure to have you as our guest. Best Regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service
Excellent stay overall, Gracias excellent personnel, marred only by not receiving the room I had been promised. I was instead assigned a standard room. Very much Disappointing.
Stayed 4 nights in Feb 2024
Response from Porta Hotel Antigua on Feb 7, 2024
Dear William:We appreciate your preference with our Hotel. The satisfaction of our guests is paramount for us, on the other hand, the upgrades for your VIP Premium guests are subject to our availability, but the complementary benefits were given.We would have loved to give you a better room category but we couldn't because we did not have more rooms.But we appreciate that you can share your comment with us respecting your recent stayed with us, your feedback helps us to improve in our process to give you a better service. It was a pleasure to have as our guest.Best Regards,

10/10 Excellent

Amner

Stayed 3 nights in Jan 2024
Response from Porta Hotel Antigua on Mar 20, 2024
Estimado Amner: Muchas gracias por la valoración de tu experiencia en Porta Hotel Antigua, nos alegra mucho saber que tu estadía con nosotros fue realmente placentera. Será un placer ser tus anfitriones en tu próxima visita a la Antigua Guatemala.¡Esperamos verte pronto!Saludos Cordiales

10/10 Excellent

Guy Raymond

Stayed 2 nights in Jan 2024
Response from Porta Hotel Antigua on Mar 20, 2024
Estimado Raymond:Gracias por tomarte este tiempo para compartir tu experiencia, nos alegra mucho saber que disfrutaste tu estadía en Porta Antigua.Esperamos tener la oportunidad de servirte nuevamenteSaludos cordiales.

2/10 Terrible

Elizabeth

Stayed 4 nights in Jan 2024
Response from Porta Hotel Antigua on Mar 20, 2024
Estimada Elizabeth:Muchas gracias por la valoración de tu experiencia en Porta Antigua, lamentamos no haber cumplido con las expectativas de calidad y servicio, es por ello que nos gustaría que nos ampliaras la información sobre los aspectos a mejorar, ya que tus comentarios son muy importantes para tener una mejora continua en nuestros procesos. Esperamos tener la oportunidad de servirte nuevamente y brindarte una mejora experiencia. Saludos Cordiales

10/10 Excellent

Mayra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super attentive staff.
Stayed 4 nights in Jan 2024
Response from Porta Hotel Antigua on Feb 3, 2024
Dear Mayra:Thank you so much for your valuation, respecting your recent experience in Porta. It was a pleasure to serve you.Best Regards,

10/10 Excellent

Patricia, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Loved the hotel and it’s service
Stayed 1 night in Jan 2024
Response from Porta Antigua on Feb 3, 2024
Dear Patricia:Thank you so much for your comments, respecting your recent stayed with us. It was a pleasure to serve you. Best Regards,

10/10 Excellent

Thomas F

Liked: Staff & service, property conditions & facilities
Great place
Stayed 3 nights in Jan 2024
Response from Porta Antigua on Feb 3, 2024
Dear Thomas,Thank you so much for your comments and the valuation that you gave us as a destination in Antigua, GuatemalaBest Regards

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Property is gorgeous and staff are friendly and helpful. The hotel is a quick walk down to Mercado, Arcos, etc.
Stayed 2 nights in Jan 2024
Response from Porta Antigua on Feb 3, 2024
Dear Christopher:We appreciate your comments ant the valuation that you gave us. It was a pleasure to have as our guest.Best Regards,

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Jan 2024
Response from Porta Hotel Antigua on Feb 20, 2024
Estimado Mario:Agradecemos tu comentario y la valoración que nos brindas con respecto a tu reciente estadía.Enviamos un cálido saludo

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the convenience of walking to local restaurants. The only issue I had was that I kept getting locked out of my room but they were very responsive and helped me right away each time it happened.
Stayed 4 nights in Jan 2024
Response from Porta Hotel Antigua on Jan 23, 2024
Dear Yvette:Thank you very much for sharing your experience at Porta Hotel Antigua, we are really glad that your stay with us was pleasant. We would like to apologize for the inconvenience that occur in your stay with us, we greatly appreciate your feedback since it helps us to continue improving our service. It will be a real pleasure for Porta Family to have you as our guest again and give you the best service that you deserve. See you soon!

8/10 Good

Rodolfo, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, nice property.
Response from Porta Hotel Antigua on Jan 23, 2024
Dear Rodolfo:We greatly appreciate the time to share your assessment with us, we are so glad that you had an amazing experience at Porta Hotel, and it will be a pleasure to have you as our guest on your next visit to La Antigua Guatemala. It will be a pleasure to see you againBest regards.

10/10 Excellent

MICHELLE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Porta Hotel Antigua on Jan 23, 2024
Dear Michelle:Thank you very much for sharing your assessment with us, it is satisfying to know that your stay with us was really pleasant, it will be a pleasure for the Porta Family to have you as our guest again.¡See you soon!Best regards.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property would stay there again!!
Stayed 2 nights in Jan 2024
Response from Porta Hotel Antigua on Jan 23, 2024
Dear Carlos: We would like to thank you for the opportunity you have given us to serve you on your visit to La Antigua Guatemala. We are really pleased to know that your visit with us was pleasant.It will be a pleasure to serve again. See you soon!Our best wishes.

10/10 Excellent

Tamara

Stayed 7 nights in Jan 2024
Response from Porta Hotel Antigua on Feb 7, 2024
Estimada Tamara:Agradecemos la valoración que nos brindas con respecto a tu reciente experiencia. Para nosotros fue un placer tenerte en casa.Saludos Cordiales,

10/10 Excellent

Tamara

Stayed 1 night in Jan 2024
Response from Porta Hotel Antigua on Feb 3, 2024
Dear Tamara:It is a pleasure to have you as our guest in Porta, I was a honor to serve you.Best Regards

8/10 Good

Myrna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Porta Hotel Antigua on Feb 15, 2024
Estimada Myrna.Gracias por tomarte este tiempo para compartir tu experiencia en Porta Hotel Antigua, nos alegra mucho saber que disfrutaste de tu visita.Esperamos tener la oportunidad de servirte nuevamente.Saludos cordiales.

6/10 Okay

VANI

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Basic amenities like coffe , water, towels was never replenished . For the cost of this hotel we should have received a lot more service
Stayed 5 nights in Dec 2023
Response from Porta Hotel Antigua on Jan 3, 2024
Dear AVANI,Thank you for sharing with us your comments about your recent visit. We regret that we did not meet your expectations. However, we will take your suggestions into consideration in order to provide you with the quality service you deserve. Best regards,

10/10 Excellent

Jenniffer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Porta Hotel Antigua on Jan 1, 2024
Estimada Jennifer:Agradecemos mucho la valoración que nos comparte con respecto a su reciente visita. Fue un placer tenerte en casa.Saludos Cordiales,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and hotel conditions
Stayed 6 nights in Dec 2023
Response from Porta Hotel Antigua on Dec 31, 2023
We appreciate your comments respecting your recent stayed with us. It will be a pleasure to have you as our guest again.Best Regards,Jessika Solorzano

10/10 Excellent

MITRA, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved absolutely everything. Stunning place, great food, wonderful staff. Only negative is that communication was very difficult with all staff. I just wish they would offer English classes to their staff. I wish I could speak Spanish, but THEY encourage Western visitors so they should be prepared for English Speaking tourists.
Stayed 6 nights in Dec 2023
Response from Porta Hotel Antigua on Dec 28, 2023
Dear Mitra:We are really glad to know that you had a wonderful time at Porta Hotel Antigua, we greatly appreciate the time to share your assessment with us, and it is satisfying that you felt really conformable with us. We appreciate your feedback since it helps us to continue improving our service. It will be a pleasure to have you as our guest on your next visit to Antigua Guatemala and provide you a better service. ¡See you soon!Best regards

10/10 Excellent

Ana Beatriz Pérez

Stayed 1 night in Dec 2023
Response from Porta Hotel Antigua on Dec 28, 2023
Estimada Ana:Muchas gracias por la valoración de tu experiencia en Porta Hotel Antigua, nos llena de satisfacción saber que disfrutaste de tu estadía. Será un placer ser tus anfitriones en tu próxima visita a la Antigua Guatemala.¡Esperamos verte pronto!Saludos Cordiales

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So charming and so clean!
Stayed 1 night in Dec 2023
Response from Porta Hotel Antigua on Dec 20, 2023
Dear Lorena:We appreciate your comments respecting your recent stay with us. It was a pleasure to have you as our guest.Best Regards,

10/10 Excellent

Cristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gardens of the hotel are beautiful!!
Stayed 1 night in Dec 2023
Response from Porta Hotel Antigua on Dec 16, 2023
Dear Cristian:We appreciate the time to share your experience with us, we are really glad that your stay with us was pleasant, and you liked our gardens. It will be a pleasure to see you soon!Best regards.

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. The attention at the restaurant not so much
Stayed 2 nights in Dec 2023
Response from Porta Hotel Antigua on Dec 16, 2023
Dear Gloria:Thank you very much for sharing your assessment with us, we are really glad that your visit with us was pleasant, your comments help us to continue improving our service. We hope to see you soon!Best regards.

8/10 Good

Mario Jose

Stayed 2 nights in Dec 2023
Response from Porta Hotel Antigua on Dec 13, 2023
Estimado Mario:Muchas gracias por la valoración de tu experiencia en Porta Antigua, nos alegra mucho saber que disfrutaste de tu vista con nosotros. ¡Esperamos verte pronto!Saludos Cordiales

10/10 Excellent

Ismael, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad, el servicio, las amenidades y comida estaba excelente.
Stayed 3 nights in Dec 2023
Response from Porta Hotel Antigua on Dec 13, 2023
Estimado Ismael:Muchas gracias por la valoración de tu experiencia en Porta Hotel Antigua, nos alegra mucho saber que tu estadía con nosotros fue realmente placentera y que disfrutaste de nuestra excelente comida, amenidades y especialmente de nuestro servicio. Será un placer ser tus anfitriones en tu próxima visita a la Antigua Guatemala.¡Esperamos verte pronto!Saludos Cordiales

4/10 Poor

Rafael, Santa Tecla

Traveled with partner
Disliked: Amenities, property conditions & facilities
The bed and pillows were uncomfortable and the air condition didn't work well.
Stayed 2 nights in Dec 2023
Response from Porta Hotel Antigua on Dec 13, 2023
Dear Rafael: Thank you very much for the valuation of your experience at Porta Antigua, we regret not having met your expectations of quality and service, we appreciate your comments since they are very important to have a continuous improvement in our processes. We hope to have the opportunity to serve you again and provide you with a better experience. Best regards Porta Hotel Antigua

10/10 Excellent

Roberto

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Porta Hotel Antigua on Dec 13, 2023
Estimado Roberto:Agradecemos grandemente la valoración de tu experiencia en Porta Antigua, nos llena de satisfacción saber que disfrutaste de tu vista con nosotros. ¡Esperamos verte pronto!Saludos Cordiales

10/10 Excellent

Ashley, Holly Springs

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a few nights as part of a large wedding party. The hotel was located in a convenient area in Antigua and very walkable. It was clean, the bed was comfortable, the bathroom was nice & updated and the staff was very friendly. We felt very safe & comfortable here. The grounds are beautiful & the pool area was lovely.
Response from Porta Hotel Antigua on Dec 8, 2023
Dear Ashley:We are really glad to know that you had a wonderful time at Porta Hotel Antigua, we greatly appreciate the time to share your assessment with us, and it is satisfying that you felt really conformable with us. It will be a pleasure to have you as our guest on your next visit to Antigua Guatemala. ¡See you soon!Best regards

10/10 Excellent

Dalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was ok these time
Stayed 1 night in Nov 2023
Response from Porta Hotel Antigua on Dec 8, 2023
Dear Dalia:Thank you very much for sharing your assessment with us, we are so glad that you had a great time at Porta Hotel. Thank you for your comments, since they inspire us to continue working as good as possible, It will be a pleasure to see you againOur best wishes

10/10 Excellent

Oscar

Stayed 1 night in Nov 2023
Response from Porta Hotel Antigua on Dec 18, 2023
Estimado Óscar:Muchas gracias por la valoración de tu experiencia en Porta Hotel Antigua, nos llena de satisfacción saber que disfrutaste de tu estadía. Será un placer ser tus anfitriones en tu próxima visita a la Antigua Guatemala.¡Esperamos verte pronto!Saludos Cordiales

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a reason this is THE nicest hotel in all of Antigua Guatemala. It is so close to Parque Central, clean, quiet, the rooms are beautifully decorated and very helpful staff throughout. Definitely meets the bar for any experienced world traveler as well as those trying a Central American country for the first time.
Response from Porta Hotel Antigua on Nov 28, 2023
Dear Kathryn:It is satisfying to know that you had a wonderful time at Porta Hotel Antigua, we greatly appreciate the time to share your assessment with us, and we are glad that you liked our facilities, location but specially that you felt really comfortable with our staff. It will be a pleasure to have you as our guest on your next visit to Antigua Guatemala. ¡See you soon!Best regards.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay!
Stayed 1 night in Nov 2023
Response from Porta Hotel Antigua on Nov 26, 2023
Dear Lori:We appreciate your comments respecting your recent stay. It was a pleasure for us to assist you.Best Regards,

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Nov 2023
Response from Porta Hotel Antigua on Nov 16, 2023
Dear Elena:Thank you very much for sharing your assessment with us, we are so glad that you had a great time at Porta Hotel. Thank you for your comments since they inspire us to continue working as good as possible, It will be a pleasure to see you againOur best wishes

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is soo friendly..
Stayed 2 nights in Nov 2023
Response from Porta Hotel Antigua on Nov 14, 2023
Dear Bernardo:We appreciate your comments respecting your recent visit with us, It was a pleasure to have you as our guests. Best Regards,