Ratings based on 320 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds, UK

Great Hotel, Great Location

Posted Jul 31, 2017
I have stayed in this hotel 3 times now. It is really well located with everything in walking distance. Food is great, staff are all really friendly and helpful. Rooms are really comfortable and the grounds of the hotel are really well maintained.
Comment from Hotel Management
Aug 1, 2017 by Guest Relations Manager, Hotel Management
Dear Dave, Thank you so much for such glowing review. We are so glad you've enjoyed to stay with us so much. Hope you come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Great location in the center of the town

Posted Jul 23, 2017
Dining, shopping, and culture is easily within walking distance of this great hotel. The staff, the food, and the rooms are wonderful.
Comment from Hotel Management
Jul 27, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. David, thank you so much for sharing your comments with us. We hope that you come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Posted Jun 4, 2017
Stay in the rooms with a deck as they other date dark and small. Deck rooms were very conformable Nice hotel
Comment from Hotel Management
Jun 10, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. KathyF, We appreciate very much your kind comments, we hope you come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Our place to be at Antigua

Posted May 25, 2017
Since we were kids, we had been staying or visiting Hotel Antigua. Its a tradition. Now we came here every time we can and the experience is always nice. Our daughter enjoy the pool and the place. The restaurant is nice and overall service is outstanding, well almost. The pool service is very slow and you will need to keep tracking a waitress in order to be seen, it is very very slow. This time, one of the filters of the pool was out of service, so the pool (the main reason of the visit for my daughter) was dirty and the water wasn't clear. Anyway we had to used the pool as the way it was because the day was great. Tons of other visits, the pool has been great. We understand that equipment failures happens, but at least it would be nice to let us knew.
Comment from Hotel Management
May 30, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much the time spent to share your review with us. We appreciate your understanding regarding the pool filters issue during your stay, we are taking actions to prevent a similar issue to occur again. Regarding restaurant service at pool area, we would like to extend our most sincere apologies, we'll certainly follow up with our team to make your next stay (an our guests' future stays) as pleasant as you deserve. Hope you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Posted May 23, 2017
Nice hotel, love the location. Would ask hotel to have ice machines near rooms instead of walking to the bar to get ice.
Comment from Hotel Management
May 30, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Julie, thank you so much for sharing your comments with us. Hope you come back soon!
5 out of 5
by Irma

Posted May 15, 2017 on Hotels
It was so nice! The experience was wonderful and the service, very nice and friendly. I hope to go back with my family next year.
Comment from Hotel Management
May 18, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Irma, we appreciate so very much your comments with us. We really hope that you come back with your family next year. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from los sngeles ca

Nice hotel close to the park

Posted Apr 22, 2017
Nice hotel Excellent service Excellent people good food
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Sonia, Thank you very much for your kind comments, we are so happy to know your stay was so good, we hope you return very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice hotel to relax in Antigua

Posted Apr 22, 2017
We stayed here for one night, just to relax. We spent our time in the pool, which is nice. We also enjoyed the VIP service with a room upgrade and other pleasant details. The restaurant has several tasty options. We will definitely return another weekend.
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Marjolein, Thank you very much for sharing your comments with us. We are looking forward to serve you again, our team will always be happy to be at your service. Warm wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

centrally located with many amenities

Posted Apr 18, 2017
Pros: it's beauty and staff
Cons: restaurant got food orders slightly off on several occasions, but to be fair, that was our experience throughout Guatemala. we might be too particular
Location: hotel is easy walking distance to restaurants, shops and cultural sights
Thoroughly enjoyed our stay. Hotel is conveniently located. The staff is very service oriented. We travelled with our 2 young daughters and my parents. We appreciated the pool for some R&R, plus our girls got to make friends with other kids. Hotel also offers a nice play area. Restaurant was convenient - we had lunch by the pool almost everyday - and had enough options for all. We didn't use the spa but did make use of the fitness center, which was adequate. It was clean and I saw the staff wiping down mats and machines. Hotel itself is beautiful with lots of flowers and greenery.
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Adriana. We are so happy to read your comments. We hope you come back soon! Sincerely,
5 out of 5
by Zaida

Great place

Posted Apr 17, 2017 on Hotels
Fantastic location, great food!
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Zaida, Thank you very much for your kind comments. Hope to see you again soon!