Ratings based on 311 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Posted Jun 4, 2017
Stay in the rooms with a deck as they other date dark and small. Deck rooms were very conformable Nice hotel
Comment from Hotel Management
Jun 10, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. KathyF, We appreciate very much your kind comments, we hope you come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Our place to be at Antigua

Posted May 25, 2017
Since we were kids, we had been staying or visiting Hotel Antigua. Its a tradition. Now we came here every time we can and the experience is always nice. Our daughter enjoy the pool and the place. The restaurant is nice and overall service is outstanding, well almost. The pool service is very slow and you will need to keep tracking a waitress in order to be seen, it is very very slow. This time, one of the filters of the pool was out of service, so the pool (the main reason of the visit for my daughter) was dirty and the water wasn't clear. Anyway we had to used the pool as the way it was because the day was great. Tons of other visits, the pool has been great. We understand that equipment failures happens, but at least it would be nice to let us knew.
Comment from Hotel Management
May 30, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much the time spent to share your review with us. We appreciate your understanding regarding the pool filters issue during your stay, we are taking actions to prevent a similar issue to occur again. Regarding restaurant service at pool area, we would like to extend our most sincere apologies, we'll certainly follow up with our team to make your next stay (an our guests' future stays) as pleasant as you deserve. Hope you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Posted May 23, 2017
Nice hotel, love the location. Would ask hotel to have ice machines near rooms instead of walking to the bar to get ice.
Comment from Hotel Management
May 30, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Julie, thank you so much for sharing your comments with us. Hope you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from los sngeles ca

Nice hotel close to the park

Posted Apr 22, 2017
Nice hotel Excellent service Excellent people good food
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Sonia, Thank you very much for your kind comments, we are so happy to know your stay was so good, we hope you return very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice hotel to relax in Antigua

Posted Apr 22, 2017
We stayed here for one night, just to relax. We spent our time in the pool, which is nice. We also enjoyed the VIP service with a room upgrade and other pleasant details. The restaurant has several tasty options. We will definitely return another weekend.
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Marjolein, Thank you very much for sharing your comments with us. We are looking forward to serve you again, our team will always be happy to be at your service. Warm wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

centrally located with many amenities

Posted Apr 18, 2017
Pros: it's beauty and staff
Cons: restaurant got food orders slightly off on several occasions, but to be fair, that was our experience throughout Guatemala. we might be too particular
Location: hotel is easy walking distance to restaurants, shops and cultural sights
Thoroughly enjoyed our stay. Hotel is conveniently located. The staff is very service oriented. We travelled with our 2 young daughters and my parents. We appreciated the pool for some R&R, plus our girls got to make friends with other kids. Hotel also offers a nice play area. Restaurant was convenient - we had lunch by the pool almost everyday - and had enough options for all. We didn't use the spa but did make use of the fitness center, which was adequate. It was clean and I saw the staff wiping down mats and machines. Hotel itself is beautiful with lots of flowers and greenery.
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Adriana. We are so happy to read your comments. We hope you come back soon! Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent Hotel!

Posted Apr 17, 2017
Pros: nice rooms
Location: Everything is so close and convenient,
First room pretty noisy, they switched us, and then new room was just perfect!! GREAT HOTEL!
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
We appreciate so very much that you've taken the time to write a review about our services. We really hope to be your hosts again on your next trip to Antigua. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Very clean hotel, has many things yo do...

Posted Apr 10, 2017
Really a good place, the full staff had been si kind at every moment I was there...
Comment from Hotel Management
Apr 12, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. Frank, thank you so much for sharing your comments with us. We are so happy to know you0ve enjoyed your stay, we hope you come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

A couple of days in Antigua

Posted Mar 28, 2017
Pros: Location, breakfast buffet
Cons: cleanliness, VIP services
Location: Easy to walk anywhere in the town
The hotel was quite easy to access coming from the west, even with road construction. I first parked at the main entrance not knowing there was another building that I was assigned to. Both concierge were very nice, and had a valet park my vehicle for me. The room was not large per se, but with the high ceilings, it did appear larger than it realistically was. Great pillows. As a VIP+ guest, the complimentary bottle of wine was not in the room upon arrival, and I didn't receive it until my second day, so I wasn't able to fully enjoy it. There was a mess in the bathroom which I notified the front desk of, but wasn't cleaned up. I ended up doing it myself, but I couldn't stand to look at another person's feces on the wall. Because the roads are cobblestone, there is no sleeping in with the traffic coming by the windows. I dined at the restaurant and had pleasant experiences, especially the breakfast buffet. I would definitely return to Antigua again, and this is a lovely property (great pools, beautiful art and fountains) but I'm not sure I would return because they definitely missed a couple of marks with cleanliness and VIP service.
Comment from Hotel Management
Apr 8, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Jen, We truly apologize for the inconveniences experienced during your most recent stay. We are taking serious actions on your comments to prevent the issues experienced to affect our guests stay again in the future. We really hope that you visit us again really soon! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel well located within Antigua

Posted Mar 20, 2017
Great hotel, my second stay. Great location within easy walk to the central plaza and all areas within Antigua. Food in the hotel is great quality and the staff all friendly and helpful. Pool area is very relaxing. I will be staying again in the future.
Comment from Hotel Management
Mar 25, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for your comments, we appreciate that you've taken the time to share your experience with us ant the traveller community. Hope that you come back soon!