Ratings based on 333 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from tusxaloosa Alabama

Thanksgiving vacation

Posted Nov 26, 2017
We had a wonderful time I request my room t be closer to my granddaughter and the acomódate us very good
Comment from Hotel Management
Nov 27, 2017 by Guest Relations Manager, Hotel Management
Thank you so much for taking the time to share your review with us Mrs. Jones. Hope you visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Really loved this Hotel

Posted Nov 5, 2017
The hotel was very nice. Room was clean and comfortable. The location was easy to find when we went to explore Antigua. The food was ok. Overall we had a good experience. I took my 14 year old son with me and he enjoyed our stay. I would stay there again
Comment from Hotel Management
Nov 6, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, We are so glad you and your 14 year old boy have enjoyed your stay so much! We really hope that you come to visit us again soon! Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler from guadajalra mexico

Nice hotel

Posted Oct 30, 2017
Pros: the environment of the hotel around the colonial city
Cons: the internet connection
Location: I was in a wedding in the same hotel,
I love the experience in the hotel, the only concern I have if the wifi connection it was really horrible, but everything else was perfect Ricardo Grijalva
Comment from Hotel Management
Oct 30, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. Grijalva, Thank you very much for your comments. These motivate our team to improve on weaknesses you've found on your most recent stay, such as Internet connection, so we may prevent them to make our guests' stay as comfortable as they deserve. Hope you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice hotel

Posted Sep 30, 2017
Pros: Good customer service, good amenities including pool.
Cons: n/a
Location: Closed to textile market, restaurants, transportation, central park.
I liked the hotel, very comfortable, quite, it has beautiful gardens and a pool, also the food in its restaurant was great, overall this hotel has great amenities, bar, gym, sauna! it was under remodeling at the time of my visit :(
Comment from Hotel Management
Oct 4, 2017 by Guest Relations Manager, Hotel Management
Dear Silvia, Thank you very much for sharing your comments to our team. We are so glad to know that your stay was as comfortable and pleasant as you expected. We hope that you come to visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from WA

beautiful, excellent service, wonderful and staf

Posted Sep 13, 2017 on Orbitz
I love it and definitely recommend to friend. Thank you for the excellent job. ♥️
Comment from Hotel Management
Sep 15, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Gloria, thank you very much for sharing your comments with us. We really appreciate your feedback. Hope you come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to city center

Posted Aug 18, 2017 on Orbitz
This is a very good hotel for the area but certainly not a 5 star hotel.
Comment from Hotel Management
Aug 20, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, we appreciate very much your comments. We hope you come back soon!
5 out of 5
by Eileen

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Aug 13, 2017 by Guest Relations Manager, Hotel Management
Muchas gracias por comentar sobre su más reciente experiencia. Esperamos que vuelva pronto.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds, UK

Great Hotel, Great Location

Posted Jul 31, 2017
I have stayed in this hotel 3 times now. It is really well located with everything in walking distance. Food is great, staff are all really friendly and helpful. Rooms are really comfortable and the grounds of the hotel are really well maintained.
Comment from Hotel Management
Aug 1, 2017 by Guest Relations Manager, Hotel Management
Dear Dave, Thank you so much for such glowing review. We are so glad you've enjoyed to stay with us so much. Hope you come back soon!
4 out of 5
by DAWN

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Guest Relations Manager, Hotel Management
Muchas gracias por sus valoraciones, esperamos que vuelva pronto.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Great location in the center of the town

Posted Jul 23, 2017
Dining, shopping, and culture is easily within walking distance of this great hotel. The staff, the food, and the rooms are wonderful.
Comment from Hotel Management
Jul 27, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. David, thank you so much for sharing your comments with us. We hope that you come back soon!