Ratings based on 306 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los sngeles ca

Nice hotel close to the park

Posted Apr 22, 2017
Nice hotel Excellent service Excellent people good food
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Sonia, Thank you very much for your kind comments, we are so happy to know your stay was so good, we hope you return very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice hotel to relax in Antigua

Posted Apr 22, 2017
We stayed here for one night, just to relax. We spent our time in the pool, which is nice. We also enjoyed the VIP service with a room upgrade and other pleasant details. The restaurant has several tasty options. We will definitely return another weekend.
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Marjolein, Thank you very much for sharing your comments with us. We are looking forward to serve you again, our team will always be happy to be at your service. Warm wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

centrally located with many amenities

Posted Apr 18, 2017
Pros: it's beauty and staff
Cons: restaurant got food orders slightly off on several occasions, but to be fair, that was our experience throughout Guatemala. we might be too particular
Location: hotel is easy walking distance to restaurants, shops and cultural sights
Thoroughly enjoyed our stay. Hotel is conveniently located. The staff is very service oriented. We travelled with our 2 young daughters and my parents. We appreciated the pool for some R&R, plus our girls got to make friends with other kids. Hotel also offers a nice play area. Restaurant was convenient - we had lunch by the pool almost everyday - and had enough options for all. We didn't use the spa but did make use of the fitness center, which was adequate. It was clean and I saw the staff wiping down mats and machines. Hotel itself is beautiful with lots of flowers and greenery.
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Adriana. We are so happy to read your comments. We hope you come back soon! Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent Hotel!

Posted Apr 17, 2017
Pros: nice rooms
Location: Everything is so close and convenient,
First room pretty noisy, they switched us, and then new room was just perfect!! GREAT HOTEL!
Comment from Hotel Management
Apr 26, 2017 by Guest Relations Manager, Hotel Management
We appreciate so very much that you've taken the time to write a review about our services. We really hope to be your hosts again on your next trip to Antigua. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Very clean hotel, has many things yo do...

Posted Apr 10, 2017
Really a good place, the full staff had been si kind at every moment I was there...
Comment from Hotel Management
Apr 12, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. Frank, thank you so much for sharing your comments with us. We are so happy to know you0ve enjoyed your stay, we hope you come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

A couple of days in Antigua

Posted Mar 28, 2017
Pros: Location, breakfast buffet
Cons: cleanliness, VIP services
Location: Easy to walk anywhere in the town
The hotel was quite easy to access coming from the west, even with road construction. I first parked at the main entrance not knowing there was another building that I was assigned to. Both concierge were very nice, and had a valet park my vehicle for me. The room was not large per se, but with the high ceilings, it did appear larger than it realistically was. Great pillows. As a VIP+ guest, the complimentary bottle of wine was not in the room upon arrival, and I didn't receive it until my second day, so I wasn't able to fully enjoy it. There was a mess in the bathroom which I notified the front desk of, but wasn't cleaned up. I ended up doing it myself, but I couldn't stand to look at another person's feces on the wall. Because the roads are cobblestone, there is no sleeping in with the traffic coming by the windows. I dined at the restaurant and had pleasant experiences, especially the breakfast buffet. I would definitely return to Antigua again, and this is a lovely property (great pools, beautiful art and fountains) but I'm not sure I would return because they definitely missed a couple of marks with cleanliness and VIP service.
Comment from Hotel Management
Apr 8, 2017 by Guest Relations Manager, Hotel Management
Dear Mrs. Jen, We truly apologize for the inconveniences experienced during your most recent stay. We are taking serious actions on your comments to prevent the issues experienced to affect our guests stay again in the future. We really hope that you visit us again really soon! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel well located within Antigua

Posted Mar 20, 2017
Great hotel, my second stay. Great location within easy walk to the central plaza and all areas within Antigua. Food in the hotel is great quality and the staff all friendly and helpful. Pool area is very relaxing. I will be staying again in the future.
Comment from Hotel Management
Mar 25, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for your comments, we appreciate that you've taken the time to share your experience with us ant the traveller community. Hope that you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

yes we will return

Posted Mar 9, 2017
Pros: how clean every thing was.
Location: every thing is within a 10 minute walk of the hotel. and if you need to go further like the coffee plantation tour or the zip line then get a shuttle.
porta hotel antigua was every thing we had hoped it would be. the rooms were clean the entire staf from the front desk to the room service were very friendly and hard working.they also have a gym to work out and dry heat sauna and steam room. pool and beutifull grounds.there was no reason to go any were else for a meal. my wife is a picky eater and she loved every meal.
Comment from Hotel Management
Mar 13, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you so much for sharing such great comments about your most recent stay. We really hope that you come back to visit us again really soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel provides everything

Posted Mar 7, 2017
This hotel was great! They provided all of the comforts needed: purified water in our room and available around the hotel, very helpful staff, even if my Spanish wasn't good!
Comment from Hotel Management
Mar 13, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, We are happy to know we have meet your expectations. We hope that you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
nice, quite, beautifull !!! love Lan Antigua Guatemala
Comment from Hotel Management
Mar 4, 2017 by Guest Relations Manager, Hotel Management
Thank you so much for your comments, hope that you come back soon!