Ratings based on 133 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Luxury hotel

Posted Feb 15, 2017
Pros: Amenities.
Cons: Some road noise if your room is at the back of the property. Nothing major but gave it a 4 on room comfort. Mostly morning, so no sleeping problems!
Location: Can walk to the markets, downtown square, bank. Easy tuk-tuk ride to crosstown locations.
This place has it all. Close to the downtown square but once inside you will think you are in paradise. Great pool--only sorry we didn't have time to use the sauna or steam room.
4 out of 5
Recommended
for Couples
by A verified traveler from Richmond, VA

Highway noise

Posted Jan 26, 2017
Pros: The sanctuary feel, separated from the hustle & bustle of the tourism outside its walls.
Cons: Perhaps a noise barrier wall on the high-speed highway side.
The hotel is a wonderful sanctuary located very close to the central park. The layout affords a very secure feeling from the tourist activity going on out in the streets. The grounds are beautiful and give you a sense of being at a tropical resort. We liked everything but one thorny item: there is a highway that runs past the city's cobblestone streets and it passes by close to the hotel property on the back side. Choose your room carefully! Ideally you'd like a room that is NOT on the highway side, or you too will be able to tell how the truck and bus commerce is running well into the late evening.
Comment from Hotel Management
Jan 29, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, We appreciate very much your comments, thank you for sharing. Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Excellent Choice

Posted Jan 21, 2017
Pros: Everything was just perfect. Great room, great service, good food.
Location: It is located near the center and you can walk to all the ruins and markets.
The hotel was really comfortable and has all the amenities you need for your stay in Antigua. Highly recommended to everybody.
Comment from Hotel Management
Jan 29, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. Alejandro, Thank you so much for sharing your comments with us and the traveller community. We hope that you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to central park Antigua

Posted Dec 3, 2016
Pros: food and cleaness
Cons: card keys
great food, clean and postal like pictures at the restaurant facing the volcano. Great thanksgiving dinner. I will go again with my family.
Comment from Hotel Management
Dec 17, 2016 by Guest Relations Manager, Hotel Management
Deart Guest, We are so gld that you had such great experience with us on Thanksgiving. We hope that you visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Friendly staff, beautiful grounds

Posted Nov 15, 2016
Location: Most everything is within walking distance. Antigua is filled with restaurants, coffee shops .
It's a lovely place with a great location. The grounds are beautifully kept and the hotel itself is the perfect size. I will come back here .
Comment from Hotel Management
Nov 19, 2016 by Guest Relations Manager, Hotel Management
Dear Mrs. Michelle, We are so glad that you found our place lovely! We hope that you can visit us again in a near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Top notch hotel with historic design.

Posted Oct 14, 2016
Location: Location offers the best of both worlds. Walkable distance to many of the landmarks but still in a quiet location. Great pool and spa.
Staff was extremely helpful from the moment I checked it. The facility is beautiful and modern while still retaining the classic historic elements and architecture of Antigua.
Comment from Hotel Management
Oct 16, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you so much for sharing such great comments regarding your most recent experience with us. We hope that you visit us again in a near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stayed at the excecutive rooms annex

Posted Sep 26, 2016
Pros: The gardens, historical atmosphere, nice and friendly staff
Cons: Pillow choices could be better
Location: It is not right in the center of town - which is good, away from the noise but still a couple of blocks away from central park
Went for a weekend getaway with my mother, and did not know the hotel is actually two parts. The main hotel, bustling with activities, large pool, spa and big beautiful gardens, and an annex where the executive rooms are, which is also beautiful, but quiet and with a calm atmosphere. Thing is, you should pay attention as to what room you are staying in, especially if you are traveling with an elderly person or with someone with limited mobility. If you are staying at a regular room, you do your check-in at the main hotel, but if you are staying in the updated area, you must check in in a building a block away. There are two ways to get there from the main building, you either walk a block or go up and down a large flight of stairs (the two buildings are connected through a tunnel). As i said, this could be an issue if you have someone with limited mobility with you. Now, as for the staff and hotel. Everyone I met had a friendly face and a willingness to accommodate. Rooms have high ceilings and are spacious and clean. Bathrooms are large and good water pressure. Had breakfast in room which was savory and arrived fast and hot. They also have Eco Filters for water in every room which is nice and convenient (there are hotels in Antigua where they charge you for bottled water) and turn down service was appreciated. We were also greeted with a personalized card and a bottle of wine and a platter of cheese and fruit, which made us feel more pampered than what we already were.
Comment from Hotel Management
Sep 28, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you so much for sharing such glowing review with us. We hope that you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Hermoso hotel

Posted Sep 17, 2016
Es un hotel muy lindo. A los niños les encanta la piscina y los jardines.
Comment from Hotel Management
Sep 20, 2016 by Guest Relations Manager, Hotel Management
Muchas gracias por compartirnos sus comentarios y valoraciones, esperamos que vuelva a visitarnos junto a su familia de nuevo muy pronto.
5 out of 5
Recommended
for Everyone
by A verified traveler

Shower noise

Posted Sep 17, 2016
We heard our room neighbor shower everyte it qas turned on and off lije it was our room. Something to do with acoustics probably ..
Comment from Hotel Management
Sep 20, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, thank you so much for sharing your experience with us, your opinion regarding room acoustics is very important to us and we'll take care of this matter in a near future. We hope that you come to visit us again soon!
3 out of 5
Recommended
for Families
by A verified traveler from Santa Cruz, California

Nice hotel but not centrally located.

Posted Sep 11, 2016
Pros: The staff was very helpful.
Cons: The food quality.
Location: The hotel is not centrally located, therefore, you will need to walk to other restaurants and/or hotels to find shops, restaurants, etc.
Nice hotel but not centrally located. The staff was very helpful but the food at the hotel is not the greatest. We were able to find better food at other restaurants and/or hotels.
Comment from Hotel Management
Sep 13, 2016 by Guest Relations Manager, Hotel Management
Dear Thania, Thank you so much for your review. We hope that you return soon.