Ratings based on 294 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel well located within Antigua

Posted Mar 20, 2017
Great hotel, my second stay. Great location within easy walk to the central plaza and all areas within Antigua. Food in the hotel is great quality and the staff all friendly and helpful. Pool area is very relaxing. I will be staying again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

yes we will return

Posted Mar 9, 2017
Pros: how clean every thing was.
Location: every thing is within a 10 minute walk of the hotel. and if you need to go further like the coffee plantation tour or the zip line then get a shuttle.
porta hotel antigua was every thing we had hoped it would be. the rooms were clean the entire staf from the front desk to the room service were very friendly and hard working.they also have a gym to work out and dry heat sauna and steam room. pool and beutifull grounds.there was no reason to go any were else for a meal. my wife is a picky eater and she loved every meal.
Comment from Hotel Management
Mar 13, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you so much for sharing such great comments about your most recent stay. We really hope that you come back to visit us again really soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel provides everything

Posted Mar 7, 2017
This hotel was great! They provided all of the comforts needed: purified water in our room and available around the hotel, very helpful staff, even if my Spanish wasn't good!
Comment from Hotel Management
Mar 13, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, We are happy to know we have meet your expectations. We hope that you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
nice, quite, beautifull !!! love Lan Antigua Guatemala
Comment from Hotel Management
Mar 4, 2017 by Guest Relations Manager, Hotel Management
Thank you so much for your comments, hope that you come back soon!
1 out of 5
by A verified traveler from Guatemala

Loud music from event at 6AM woke my 2month baby!!

Posted Feb 20, 2017
Pros: whatever I could possibly like was shadowed by the unwillingness to solve the loud music at 6AM!!!!
Cons: They don't care if the music from events is loud. I got woken up at 6AM by loud music and the hotel staff did nothing about it.
Location: There are many hotels at Antigua, don't go to this one.
My 2 month old baby my wife and I were woken up at 6AM by the loud music from an event. Even the microphone was very loud. I called the front desk and they simply said that the manager was not there and that there was nothing he could do about it. We paid for the most expensive suite in the hotel!!! Had to go down in my pijamas at 6AM to talk to the hotel staff to complain about the noise. They said they were sorry but did not do anything at all. If you want to rest, DO NOT GO to this hotel. It is not quiet and the events held do not respect the guests, they simply don't care if there is loud noise.
Comment from Hotel Management
Feb 23, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. Titus, We truly apologize for the inconveniences on your most recent stay. We have adressed this inconvenience inmediately before your check out. As we spoke on that morning, we appreciate very much for sharing the situation to our team, that way we'll take the corrective actions to prevent similar inconveniences to happen again in the future. We really hope that you visit us again, we'll be more than pleased to be at your service in a near future. Sincerely, Percy Ivan Aguilar Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Luxury hotel

Posted Feb 15, 2017
Pros: Amenities.
Cons: Some road noise if your room is at the back of the property. Nothing major but gave it a 4 on room comfort. Mostly morning, so no sleeping problems!
Location: Can walk to the markets, downtown square, bank. Easy tuk-tuk ride to crosstown locations.
This place has it all. Close to the downtown square but once inside you will think you are in paradise. Great pool--only sorry we didn't have time to use the sauna or steam room.
Comment from Hotel Management
Feb 23, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. Alan, we appreciate so much that you've shared such glowing review about your most recent stay at Porta Hotel Antigua. Our team gets motivated to continue working hard everyday when we know our guests are very satisfied with their stay, we'll definately be more than glad to be at your service again, we hope that you come back really soon.
4 out of 5
Recommended
for Couples
by A verified traveler from Richmond, VA

Highway noise

Posted Jan 26, 2017
Pros: The sanctuary feel, separated from the hustle & bustle of the tourism outside its walls.
Cons: Perhaps a noise barrier wall on the high-speed highway side.
The hotel is a wonderful sanctuary located very close to the central park. The layout affords a very secure feeling from the tourist activity going on out in the streets. The grounds are beautiful and give you a sense of being at a tropical resort. We liked everything but one thorny item: there is a highway that runs past the city's cobblestone streets and it passes by close to the hotel property on the back side. Choose your room carefully! Ideally you'd like a room that is NOT on the highway side, or you too will be able to tell how the truck and bus commerce is running well into the late evening.
Comment from Hotel Management
Jan 29, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, We appreciate very much your comments, thank you for sharing. Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Excellent Choice

Posted Jan 21, 2017
Pros: Everything was just perfect. Great room, great service, good food.
Location: It is located near the center and you can walk to all the ruins and markets.
The hotel was really comfortable and has all the amenities you need for your stay in Antigua. Highly recommended to everybody.
Comment from Hotel Management
Jan 29, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. Alejandro, Thank you so much for sharing your comments with us and the traveller community. We hope that you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel close to downtown Antigua Guatemal

Posted Dec 12, 2016 on CheapTickets
Pros: Location, gardens, cleanliness everything is great about this hotel.
Cons: Price :-)
Location: The hotel is closed to Antigua Guatemala's main square.
We had a relaxing time at Porta. The hotel has beautiful gardens, rooms are very cozy and clean. The swimming pool was amazing. The stuff are very helpful.
Comment from Hotel Management
Dec 17, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, We are so glad that you've enjoyed your stay at Porta Hotel Antigua. your comments motivate our team to continue to provide excellent service to all our guests, we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to central park Antigua

Posted Dec 3, 2016
Pros: food and cleaness
Cons: card keys
great food, clean and postal like pictures at the restaurant facing the volcano. Great thanksgiving dinner. I will go again with my family.
Comment from Hotel Management
Dec 17, 2016 by Guest Relations Manager, Hotel Management
Deart Guest, We are so gld that you had such great experience with us on Thanksgiving. We hope that you visit us again soon!