Perfect customer service
Posted Jan 29, 2015
We had a magical time, partly due to both the beautiful setting but, more significantly, the wonderful staff.
Every single one, from the groundsman who swept the beach clean every morning to the manager of the wedding service, was helpful, friendly and brilliant. Nothing was ever too much trouble, even when we were maybe asking too much. Any time we asked a question, the answer comes with a smile and "you're welcome" when we remembered to say thank you.
All the food was very high standard and the choice quite amazing. The local fish catch in particular was tasty and varied.
We particularly liked the type of buildings, low rise in the local style and lovely, slightly old style, furniture.
We were there for a family wedding and this was organised beautifully with a lovely local feel to the ceremony.
We believe there are plans to redevelop the site to standardize the rooms and processes. We are concerned that you may lose the charm and relaxed friendly atmosphere. We are also concerned that the staff do not seem to be kept informed and don't know if their jobs are safe.
On an island where tourism is the only stable employment, this is poor management, please treat these wonderful people better.