Ratings based on 134 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Hampton, VA
Nice resortPosted Sep 28, 2015
Pros: Staff working reception and housekeeping very friendly
Cons: Implement a mandatory customer service training workshop for entire staff. Specializing in hospitality.
Location: We stayed at the resort pretty much of the time expect for the wedding we attended on Saturday. We walked to Devil's Bridge.
The workers at the reception area were just gems, but unfortunately I cannot say the same for the staff at Seabreeze restaurant and the pool bar. They really need to take a customer service training class that shows them how they are to treat all guest. I did not appreciate the treatment from these groups of people. I retired from the customer service field and would never have treated my customers like they treated my husband and myself. I know that we would not be returning again.
for Everyoneby A verified traveler
Nice resortPosted Jul 5, 2015
Would definitely go back again, everyone makes you feel welcome
for Familiesby chevonne from London
Lovely Resort but very poor management no skillsPosted Jun 30, 2015 on Hotels
The management are rude and lie a lot.Very ignorant except one manager named Bishop what a lovely man.
by A verified traveler from Davenport, Iowa
Very laid backPosted Jun 25, 2015
Cons: Need a stage, better entertainment. More things to do. Step up the menu. Have a swim up bar. Better selection of liquor.
Location: Town was 30 minutes and an extra 50 dollars to get their.zipline was 90 plus 80 for the cab. everything was extra .
Not very much to do. Advertise a forest their wasn't a forest. Entertainment was mediocre.food was just ok nothing special. Anything extra besides swimming was an additional cost unlike other all inclusive's. Probably will not go back.
for Everyoneby A verified traveler from Hampshire, UK
Great staff, lovely resort.Posted May 28, 2015
Pros: The staff were excellent and made you feel that your enjoyment was important to them, full marks. Grounds well kept despite the long drought.
Cons: More sunloungers at the Adult Pool. More umbrellas available around the Main Pool.
Location: On the Atlantic coast which means the beaches and were not the same quality as the Caribean side.
Guest services deserve a special mention - could not have been more helpful and professional. Waterfront suite just as described with the balcony overlooking the main beach - wonderful. Only slight disappointment was the Seabreeze buffet which became a little tedious after a few days, however the staff were brilliant and the breakfast selection was great. Always a great selection of fruit and salads. The beach bar was a good alternative with sublime views over the main beach.
for Everyoneby A verified traveler from Newberg, Oregon
A Little Slice of ParadisePosted May 11, 2015
Pros: Beautiful setting, great beaches, friendly staff.
Cons: They need to put a second convenience store near the Main Pool and offer an upgraded wine selection option. Travel on the island can be challenging.
Location: If it has to do with the ocean, Antigua has it.
We found the Verandah to be a very pleasant and relaxing experience. The setting was beautiful, the staff friendly and responsive, and the amenities were well above average. It is a large property that has been well designed and laid out, but you will need to be prepared to walk or wait for shuttles to travel from the main pool and restaurants to the adult beach or lobby/convenience shop. The food was generally good but won't win any critical acclaim, though there were a few items we enjoyed. The wine selections were below par and we often wished we could have had more and better choices. This is an excellent location for families with children and those that don't mind having children around most of the time. There are three locations(beach, pool, and bars) that are adult only so you can find peace and quiet. The rooms are spacious and comfortable in a beach house style(all tile floors) but the sound proofing isn't good so hope for quiet neighbors. You do share only one wall. There are plenty of activities(water sports, tennis, volleyball, pool, ping pong) to keep you occupied depending on your tastes. They surprisingly have one of the best miniature golf courses we have seen, which was good for hours of diversion. There are also many other activities available on the island which are easy to arrange through guest services. We would definitely recommend the Verandah if you are looking for a family friendly all inclusive. The location can be breezy.
by A verified traveler from mass
Property pretty but food/drink...Posted Apr 26, 2015
Pros: Staff very attentive. Quietness, views fantastic, choices of water sports
Cons: food, drinks, beds & pest control
Location: Sunday Shirley Heights Horseback riding/swimming at Springhill equestrian center with Suisse Extreme boat ride
The property itself was very pretty. No problem getting seats by pool or beach. Staff very friendly. The food was not so good, dry and not many healthy choices. I am used to tons of food choices, especially healthy when I do all-inclusive, not here. Veggies and fruit very limited. White chicken breast only 2 nights and dry in sauce. Tropical drinks not so good. They use an extremely sweet mix that takes away from tropical drinks. We stuck to our safe Absolut Vodka and soda. Our bathroom was infested with ants every night. They gave us ant spray but that just killed the ones we could see at moment and they continued all week long yuck! The bed was like sleeping on a floor, hard as a rock.
for Familiesby A verified traveler
Great Family Hotel with Beach.Posted Apr 12, 2015
Pros: Just about everything - nice size suites perfect for our family of four.
Cons: Quite honestly, not much. It is not a five star hotel but the staff does an amazing job for an all inclusive!
Location: East Coast of the Island. It is about a 30 minute trip from airport in taxi. Devils Bridge is a must see - five minute walk.
We had a great time with kids 7 and 11. We loved the beach (paddle boarding, kayaking, sailing)...pool was lovely with aqua aerobics and lots of activities daily including miniature golf. Food was good we dined a la carte for several evening meals and enjoyed Nicole's ($35 supplement) for dinner twice. Nightly entertainment was good and we loved the staff talent show! We had water view room across from adult pool. A good sized suite with beautiful deck overlooking the water. It was an easy walk to main pool, beach and dining. I recommend a visit to stingray city and we had a great Eco tour through adventure Antigua snorkeling, hike through Hell's gate/caves and boating to outer islands. Definitely utilize guest services for these. Our trip was amazing!
for Everyoneby A verified traveler from Tallahassee, FL
our week at the Veranda ResortPosted Mar 17, 2015
My wife and I teally enjoyed our stay at the Veranda Resort. The staff really seemed to take pride in providing top notch hospitality. Everything was clean, the staff couldn't have been more friendly, and the location was great too! I would recommend this place to my friends and family.
for Couplesby A verified traveler
Posted Feb 24, 2015 on Hotels