Ratings based on 168 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new jercey

Nice hotel

Posted Aug 23, 2017
Excelent service 5star hotel see you soon food was great quite hotel clean hotel and good customer service
Comment from Hotel Management
Aug 24, 2017 by Juan S, Hotel Management
Dear Vanessa Thank you so much for your review. I am pleased to hear you enjoyed our food and customer service.  It's something our staff takes great pride in, so we value your feedback. We hope to see you soon.
4 out of 5
by A verified traveler

Posted Jul 16, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017 by Guest Experience Champion, Hotel Management
Thank you so much for rating us It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again
4 out of 5
by Fernando

•Hotel location

Posted Jul 7, 2017 on Hotels
Should display map of the city and places to go.
Comment from Hotel Management
Jul 27, 2017 by Guest Experience Champion, Hotel Management
Dear Fernando Thank you for your recommendation, will be discussed in order to improve We hope to see you soon
4 out of 5
Recommended
for Everyone
by A verified traveler from e.g. Alberta, Canada

Nice hotel in the city

Posted Jun 14, 2017
Very friendly staff specially don Julio went over his duties to make us feel welcome and comfortable.
Comment from Hotel Management
Jun 15, 2017 by Juan S, Hotel Management
Dear Guest Thank you so much for your review. I am pleased to hear you enjoyed your stay with us.  We will share with Julio your comment, It's something our staff takes great pride in. We hope you will visit us again to serve you much better than last time... every time!
4 out of 5
by A verified traveler

Great stay right by the Embassy

Posted Jun 5, 2017 on Hotels
Nice room but tons of flies everywhere. They have to do something about this.
Comment from Hotel Management
Jun 15, 2017 by Guest Experience Champion, Hotel Management
Thank you for your comment We apologize for the inconveniences you faced during your stay We have high control on this to avoid this issues and guarantee a comfortable stay however we´ll checking constantly this point to serve you better We hope to see you soon
3 out of 5
Recommended
for Everyone
by A verified traveler

Loyalty program

Posted May 6, 2017
As of this year if you don't book directly with them and you do it through Expedia they don't award you either the nights nor the points. So disappointing!
Comment from Hotel Management
Jun 26, 2017 by Juan S, Hotel Management
Dear Oscar Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comment and we will share it We hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
5 out of 5
by AGUSTIN

Excellent Choice !

Posted May 4, 2017 on Hotels
Excellent Hotel, with impeccable Service. In Very Nice and Safe area. Actually, the Santa Helena neighborhood is the Safest in the Capital. Same area were the American Embassy is located. There's nothing negative to write about this Hotel. Everything went well. From the Taxis that Service the Hotel, to the nearby MultiPlaza Mall. It was a very Safe, Comfy, and Friendly Experience. If you need to get around town, the Hotel taxis that are available at the front, are Discreet-No Taxi Logo-and the Drivers are knowledgeable. The Base Fare is $5 USD. What it cost to be driven to the nearby Mall. I highly recommend it.
Comment from Hotel Management
May 8, 2017 by Guest Experience Champion, Hotel Management
Dear Agustin Thank you to share your comment about your stay in Holiday Inn San Salvador. It was a pleasure to serve you. We love to hear that our service and location was perfect for your trip Thank you to recommend us! We hope to have the opportunity to serve you again and soon Regards! Juan S Guest Experience Champion
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Apr 4, 2017
It's nice clean and in a save area. People was nice and the room is big enough
Comment from Hotel Management
Apr 5, 2017 by Juan S, Hotel Management
Dear Guest Thank you so much for your review of our hotel. We´re pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, . Please come back soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to the Mall

Posted Apr 3, 2017 on Orbitz
Pros: Freindly staff
Cons: N/A
Location: On the very vest area of the city
Great place to stay and shopp , so close to the Gran Via mall
Comment from Hotel Management
Apr 5, 2017 by Juan S, Hotel Management
Dear Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice location

Posted Mar 21, 2017 on Orbitz
Pros: Clean, the atmosphere is so great.
Cons: Nothing to change
Location: The Location is perfect for people who wants to shoppe and eat.
So close to the Gran Via Shopping Center, great place for the family.
Comment from Hotel Management
Mar 23, 2017 by Juan S, Hotel Management
Dear Guest Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Juan S Guest Experiencie Champion