Ratings based on 1,403 Verified Reviews

3.7 out of 5
73% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Nov 27, 2017
First room they gave us smelled of cigarette smoke then they gave us a room with what appeared to be red and blue nail polish all over the night stand, TV stand and door. One of the night stands drawer handles was broken and the living room couch was dirty and stained.
Comment from Hotel Management
Nov 30, 2017 by Manager, Hotel Management
Guest satisfaction is top priority at our hotel. For that reason we truly appreciate your comments regarding our room and tv. Insights shared by our guests are invaluable in our quest to always provide our guests with a memorable and enjoyable experience.
2 out of 5
by A verified traveler

Not so nice

Posted Nov 19, 2017
Our room had bugs and the bathroom was not cleaned well the floors were dirty I personally prefer a clean bathroom especially the floors I walk on them
Comment from Hotel Management
Nov 21, 2017 by Manager, Hotel Management
Thank you for sharing this experience with us. We truly value you feedback with regards to our room. Please do consider us again on your next visit to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Overall the place was ok, some parts are a little dated but the room I had was redone not too long ago. Typical hotel breakfast of powdered eggs.
Comment from Hotel Management
Nov 10, 2017 by Manager, Hotel Management
Thank you so much for taking the time to write this insightful review and for providing us feedback on our breakfast and room. We do hope that you'll return to see how we are continuously making adjustment to improve and impress our guests by listening to constructive feeback and opinions.
1 out of 5
by A verified traveler

la grange kentuky usa

Posted Oct 12, 2017
Cons: let people know the condition of the room before booking so they have the option to stay or not when driving all day and exhausted I dont want the h
construction zone and shower didnt work plumbing was slow
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.
3 out of 5
Recommended
for Everyone
by A verified traveler

Everything was as expected for this price range..

Posted Oct 7, 2017
It was ok.. check in was awkward but after that it was good for the money
Comment from Hotel Management
Oct 13, 2017 by Guest Relations Manager, Hotel Management
I am sorry to hear that you were quite uncomfortable and felt awkward during check in. Thank you for bringing this to our attention. Your feedback will be shared with our front desk team. It was a pleasure, however, to hear that you were entirely pleased with your stay at our hotel. Kind regards.
2 out of 5
by A verified traveler

Smelled terrible and lots of mold.

Posted Oct 2, 2017
The staff was very friendly. The lobby was nice and the breakfast was the average hotel breakfast so I wasn't dissapointed with that. Our room smelled like pee. One of the worst smells I have ever experienced. Immediately we opened the windows and turned on the air which is when I noticed the air conditioner was absolutely covered in mold. I'm not usually picky about that kind of thing but it was enough to worry me. I won't be surprised if I end up sick. There was hair on the bed sheets and the shower was semi clean with a puddle of water in the bottom. I didnt expect much because of the cheap price but I've definitely stayed at cheaper hotels that were much cleaner.
Comment from Hotel Management
Oct 10, 2017 by Manager, Hotel Management
We appreciate your feedback about your recent experience in our hotel. Thank you for your time sharing such a positive feedback of your stay with us. I am very pleased to read how much you enjoyed your stay. Let us know if you need assistance. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
The hotel rooms were nice and clean and also comfortable with the exception of the pool. The pool looks clean but wasn't other than that the complementary breakfast was good and the hotel rooms were clean and comfortable
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
It is good to hear from you and I am very glad that you were very pleased with your recent stay with us. However, your feedback on our pool will be checked, I apologize you did not enjoy it during your stay. Thank you for taking the time to give us feedback from your stay with us. This helps us improve the service that we give to future guests and also understand aspect we need to maintain and improve.
3 out of 5
by A verified traveler from south carolina

Terrible management

Posted Sep 17, 2017
I stayed here because I was evacuated from South Carolina during hurricane Irma. I booked myself a week because I was under and evacuation order. I stayed 4 nights and had to leave because the evacuation order was lifted and I had to return to duty. The hotel then charged me the full weeks stay because it was against their policy to return the money to me. Even though I was told at the counter I'd would be refunded.
Comment from Hotel Management
Sep 21, 2017 by Manager, Hotel Management
Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
4 out of 5
by Dennis

I would stay again.

Posted Sep 12, 2017 on Hotels
Slept very well. Nice bed. Great place.
5 out of 5
by Kenneth

This traveler left a rating score only Posted Sep 12, 2017 on Hotels