Ratings based on 1,356 Verified Reviews

3.7 out of 5
74% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from MN

Loud highway noise, unfinished renovations

Posted Mar 19, 2017
When you first enter, the hotel looks very nice and that's about where it ends. The hot tub floor is peeling. The fire Marshall inspection of the sprinkler system is several years expired which is quite obvious because there was a whole section repaired with duct tape. The elevator inspection is also expired and could use repairs. Our threshold to the room had a gap between flooring which leads me to believe the renovations were not professionally finished. Our shower was clogged- which was repaired during our stay, but at 10pm at night. If you like to sleep where it's quiet, don't choose this hotel. The single pane windows block zero amount of road noise from the highway. The fan on the in room a/c unit didn't cover it either. The beds were clean and comfortable enough. And I should mention the parking situation. The lot in the front is very small which leads to people parallel parking behind the original parking stalls. Our car was swiped by someone trying to get out of their stall. And of course, no note was left. Overall, we wouldn't return.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
We regret to discover that you weren't thoroughly impressed with our accommodations and service during your most recent stay. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Mar 14, 2017
The only problem was the lack of parking because of a party at the banquet room next door.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We look forward to providing you again with an exceptional hotel experience.
2 out of 5
by A verified traveler from c

Road trip to FL

Posted Feb 8, 2017
Confusing direction to get to hotel off I 24. Cheap furnishings, poor sound insulation, noise from 2nd floor room all night
Comment from Hotel Management
Feb 17, 2017 by Manager, Hotel Management
I regret that you were uncomfortable during your stay at our hotel. Your comment on the level f noise and furnishing will be reported to our hotel administrator for reference. We appreciate your forthright feedback. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2016
The place was very clean. The staff couldn't help you enough. The buffet breakfast was really good and lots of room to sit and eat. Would definitely would go back.
Comment from Hotel Management
Nov 22, 2016 by Guest Relations Manager , Hotel Management
Dear Guest, We are delighted to hear from you and thank you for sharing this kind review and 5 star rating! We strive to meet the many different needs of our guests and we are so happy to hear we met our goal during your stay. We look forward to your future visit best wishes.
3 out of 5
by A verified traveler

So-so hotel

Posted Nov 18, 2016 on Hotels
Comfort Inn recently took over this place from Economy Inn & Suites. It seems they've made some improvements, but a lot needs to be done. Bathroom baseboards were dirty, the comforters on the bed are too warm to use, the stair & hallway carpeting are filthy. The breakfast was the best part. Location is iffy, because the traffic is horrific. This place can be tricky to find, as the street is a sudden turn. Wouldn't stay there again.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Guest, We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear that you weren't thoroughly impressed with the location of our hotel, and we appreciate your feedback. We take every review to heart and work to improve the areas that are lacking. Please give us another chance and allow us to serve you with a better experience. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016
Good quality hotel, especially for the price. Me and a friend came down for a Titans and a Predators game and picked this hotel due to the cheaper prices compared to hotels closer to the city. And we very pleased with the comfort and cleanliness of the hotel. We will definitely return back here when we can!!
Comment from Hotel Management
Nov 22, 2016 by Guest Relations Manager , Hotel Management
Dear Guest, We are thrilled to read your review and learn we met your expectations and our location worked well for your sports event. Thank you for taking the time to share we look forward to your future visit!
3 out of 5
by A verified traveler

Posted Oct 26, 2016 on Hotels
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear guest, We thank you for taking the time to complete our survey and for giving us your feedback on your experience in our hotel. We aim to provide our guests comfortable accommodation. Do not hesitate to call our attention on your next visit if you need assistance. Thank you for staying here with us.
3 out of 5
by A verified traveler

Great breakfast

Posted Oct 26, 2016 on Hotels
Second time I have stayed here. Staff was not very friendly this time. Breakfast is very good. Room was nice for the price.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear guest, I regret that you were not very pleased with the services provided by our staff on duty during your visit. We appreciate your time in letting us know, I assure you that our management team will carefully look into this matter and address accordingly. I hope you will accord us an opportunity to serve you again. Kind regards.
5 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear guest, We thank you for your time in completing our survey and for giving us excellent rating. Please know that we value your business and your comfort is our goal to provide. Allow us to continue to serve you better by letting us know if you need assistance on your next visit. We will do our best to make your next stay a better experience. Kind regards.
4 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear guest, It is heartwarming to hear how we have sufficed your accommodation needs following your visit here in our hotel. We are very happy to hear that we met your satisfaction. We will do our best to make your next visit a better experience. Kind regards.