Ratings based on 537 Verified Reviews

3.5 out of 5
78% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Leonardo Hotel, Antwerp

Posted Jul 30, 2017
Cons: A coffee maker in the room would be nice. Nice to have a coffee/tea while getting ready in the am.
Location: It took about 20 minutes to get into the old part of the city where most of the attractions we were interested in seeing were.
The Leonardo was a nice enough hotel but it was the staff that made our stay. The location of the hotel is just across from the train station. It was a very busy spot. We arrived around 11:00 and went directly to the hotel to see if could leave our luggage since check in time wasn't until later. They found us a room right away and things were great. Unfortunately, our room faced a back street where there were cafes, which wasn't a problem until that night. The party went on until 4:15 am. Needless to say, we didn't get much sleep. In the morning, we asked to have our room changed to an inner room and they were so accommodating. They changed our room to an inner room with a/c. the rest of our stay was terrific.
Comment from Hotel Management
Aug 1, 2017 by Hach-Abdeselam Operations Manager , Hotel Management
Dear guest, Thank you very much for your review and your visit to our hotel. We are glad to hear that you've enjoyed it, with in particular our location and our team efforts. We are sorry if you had any noise issues in your first room. We are also considering to extend our coffee and tea facilities to all of our rooms. Thank you once again for your feedback and we hope to welcome you again in the near future. Mhammad Hach-Abdeselam Operations Manager
4 out of 5
by anas

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017 by Naomi, Hotel Management
Dear guest, Thank you very much for your review and your stay with us. We are glad to read that you've enjoyed it, and we would therefore love to welcome you again in the near future. With best regards, Mhammad Hach-Abdeselam Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
The hotel itself was OK. Too noises due to people outside all along the night. Maybe with a room not facing the central station would be better.
Comment from Hotel Management
Jun 26, 2017 by Hach-Abdeselam Operations Manager , Hotel Management
Dear guest, Thank you very much for your review and your visit to our hotel. We are glad to hear that you've enjoyed your stay with us, with the exception of the noise issues. Our apologies for the inconveniences. We indeed also offer rooms on the inside corridors, which are blocked from any street noises. You're always welcome to request this for a next stay. Thank you once again for your feedback and we hope to welcome you again in the near future. Mhammad Hach-Abdeselam Operations Manager
4 out of 5
by william h

Posted Jun 22, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017 by Naomi, Hotel Management
Dear guest, Thank you very much for your review and your stay with us. We are very glad to read that you've enjoyed it to the fullest. We would therefore hope to welcome you again in the near future. With best regards, Mhammad Hach-Abdeselam Operations Manager
5 out of 5
by George

Right in the heart of the town

Posted May 25, 2017 on Hotels
Friendly helpful staff. Recommend.
Comment from Hotel Management
May 28, 2017 by Naomi, Hotel Management
Dear guest, Thank you very much for your excellent review and your visit to our hotel. We are delighted to hear that you've enjoyed it to the fullest, with in particular our friendly staff. We would love to welcome you again in the very near future. With best regards, Mhammad Hach-Abdeselam Operations Manager
4 out of 5
by Supaluck

Decent Stay

Posted May 24, 2017 on Hotels
Hotel is located just steps from Antwerp Train Station, Metro, and shopping area. Be aware that not all rooms have A/C. In a warm, it could get very uncomfortable. Staff is very efficient. Breakfast is adequate.
Comment from Hotel Management
May 28, 2017 by Naomi, Hotel Management
Dear guest, Thank you very much for your feedback and your stay with us. We are very glad to read that you've enjoyed it, with in particular our location, breakfast buffet and service level. Thank you for these nice compliments. We apologize if you missed air-conditioning in your room. Unfortunately, those rooms are limited. Thank you once again for your review and we hope to welcome you again in the near future. Mhammad Hach-Abdeselam Operations Manager
5 out of 5
by Michelle

Ideal city hotel

Posted May 16, 2017 on Hotels
Arrived to the hotel and its close to the train station in the square. lots to do and choose from.
Comment from Hotel Management
May 18, 2017 by Naomi, Hotel Management
Dear guest, Thank you very much for your very kind feedback and your visit. We are delighted to read that you've enjoyed it to the fullest, with in particular our location. We therefore hope to welcome you again soon. Mhammad Hach-Abdeselam Operations Manager
3 out of 5
by Michael

Good location

Posted Mar 11, 2017 on Hotels
Average hotel in a great location. Friendly reception staff - perfectly adequate room for a night or two.
Comment from Hotel Management
Mar 15, 2017 by Naomi, Hotel Management
Dear Michael, first of all thank you for your stay. It is a pleasure to receive such a nice feedback. we are very happy to hear that you enjoyed our central location and that our staff is doing a good job. We hope to welcome you again in the near future. With kind regards, Naomi Avonds Front office manager
4 out of 5
by Ian

Posted Mar 10, 2017 on Hotels
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Dear Ian, thank you for taking the time to evaluate your stay with Leonardo Hotel Antwerp. It is a pleasure to see that we receive such a nice score and that you enjoyed your stay. We hope to welcome you again in the future. Kind regards, Naomi Avonds Front office manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location,okay facilities and very clean room

Posted Feb 21, 2017
Pros: Clean room, great staff
Cons: room facilities
Check-in was very easy and information about the area was detailed. Facilities in the room were lacking, no kettle, had to request an iron and ironing board, Wi-Fi at 7 euros a day is way too expensive. Fridge in room was good but small. The room was very clean and daily maid service of cleaning the room and fresh towels is great.
Comment from Hotel Management
Mar 5, 2017 by Naomi, Hotel Management
Dear guest, thank you for your feedback. We appreciate that you have taken the time for this. It is nice to read that you enjoyed our rooms and that the staff was helpful and friendly during your stay. Regarding the payable wifi, this will soon change and will be free for all guests. Kind regards, Naomi Front office manager