Ratings based on 16 Verified Reviews

3.9 out of 5
100% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by Tanya from Mitcham, UK

Great stay

Posted Oct 12, 2015 on Hotels
The room was lovely with plenty of space for us. The stairs were quite scary tho with no banister on side away from wall. Having the toilet downstairs and bathroom upstairs was not a good use of the space. It's about a good 10-15 min walk to closest entrance to station then another 5 mins walking to other end where all the trains go from. We did not have the hotel breakfast as having a kitchenette meant we could do breakfast on our schedule from supermarket across the road.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Mitcham, Thank you for your stay with us at Arass Hotel*** & Business Flats. Nice to read that you have enjoyed your stay with us. The stairs in the Duplex Superior Apartment have a railing on one side which you can hold all the time. We hope to welcome you again soon and maybe you can try out our continental breadfast then! Kind regards, Xenia Buytaert Front Office Manager
2 out of 5
by A verified traveler

Post refurbishment prices, pre refurbishment room.

Posted Sep 7, 2015 on Hotels
They are in the middle of a refit from the looks of it. Pictures of rooms looked great, actual room was completely different and would have been better value at half the price. Was charged extra for parking which wasn't mentioned anywhere.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Franco, Thank you for your stay with us at Arass Hotel*** & Business Flats. All our rooms and apartments have been completely renovated with new interior, indivual airconditionning, 2 flat screen tv's with 100 internation channels and new beds. We hope to welcome you again soon so you can enjoy all of this. Kind regards, Xenia Buytaert Front Office Manager
5 out of 5
by Reto

Posted Jun 25, 2015 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Reto, Thank you for your stay with us at Arass Hotel*** & Business Flats. We are very happy with the great score you have given us, thank you! We hope to welcome you again soon! Kind regards, Xenia Buytaert, Front Office Manager
4 out of 5
by Carolyn from London

Clean, well-located flat, free parking

Posted Jun 9, 2015 on Hotels
We were in town for a concert at the Sportspaleis so chose Arass as it was relatively well located for getting there by taxi and it had free parking (we were driving). We had an apartment with a kitchen and a loft style bed. Everything was clean and worked and there was a big TV. If you're thinking about cooking you might struggle to make much as there were two pots and limited utensils. The kettle was hidden under the sink. The receptionist was very friendly and helpful. Big supermarket across the road. All in all a good stay and would probably stay again if looking for more self-contained accommodation. There are some renovated apartments as well which looked very nice.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Carolyn, Thank you for your stay with us at Arass Hotel*** & Business Flats. We are happy to read that you have enjoyed your stay with us. We are glad to inform you that all our rooms and apartments have been renovated now. If you would require more kitchen utensils during your next stay with us, please do not hesitate to contact our reception or concierge for this. We hope to welcome you again soon! Kind regards, Xenia Buytaert Front Office Manager
4 out of 5
by Christoph from London

Great room almost perfect

Posted May 30, 2015 on Hotels
+ huge supermarket across the street + short walk to the main station + 24/7 checkin + rental bicycle across the street (online registration beforehand needed) -Iron is missing for a business hotel -toilet upstairs would be more helpful than downstairs
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Christoph, Thank you for your stay with us at Arass Hotel*** & Business Flats. Nice to read that you have enjoyed your stay with us. During your next stay, please do not hesitate to contact our reception or concierge for an iron. We hope to welcome you again soon! Kind regards, Xenia Buytaert Front Office Manager
5 out of 5
by Catherine from London

nice stay in arass

Posted Mar 22, 2015 on Hotels
nice place I would recommend it! Very close to the station shops and bank nearby so perfect location
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Catherine, Thank you for your stay with us at Arass Hotel*** & Business Flats. We are happy to read that you have enjoyed your stay with us, we hope to welcome you again soon! Kind regards, Xenia Buytaert Front Office Manager
1 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Dette er Ikke Business Hotel men et studenter Hotel.... larm streng lugt af mad. Efter kl. 17.30 var dören laast man skulle bruge en kode som man fik oplyst af en meget uhöflig kvinde som saa gav mig den forkerte kode....... efter at have ventet 15 min kom der en ung mand og hjalp mig ind han var derimod meget höflig og hjälpsom! Men ellers meget upersonligt!
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for your stay with us at Arass Hotel*** & Business Flats. We regret to read that you haven't enjoyed our renovated rooms and apartments with 2 flat screen tv's with 100 international channels, new interieur, fully equipped kitchen, desk, dining table and new boxpring beds. Our reception is opened daily from 8AM until 5:30PM, after this time you can check in through our self check in kiosk with the intstructions we always send by email. In case of any problems our concierge is happy to help you. We hope to welcome you again in the future. Kind regards, Xenia Buytaert, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Kleines Appartment in der Nähe vom Bahnhof

Posted Sep 26, 2016
Das Appartmenthotel liegt schön nahe zur Innenstadt, wir konnten von dort aus alles gut zu Fuß erreichen. Angeneht ist dass, das Hotel einen eigenen Parkplatz hat (kostet zusätzlich). Das Appartments war einfach aber zweckmäßig eingerichtet. Es eignet sich, wenn man nicht unbedingt im Hotel essen will. Wir waren aus, oder haben selber gekocht. Direckt gegenüber liegt auch ein gut ausgestatteter Supermarkt (sehr praktisch).
Comment from Hotel Management
Dec 16, 2016 by Xenia Buytaert, Hotel Management
Dear Anonymous, Thank you for your stay with us at Arass Hotel*** & Business Flats. We are happy to read that you have enjoyed your stay with us, especially our fully equipped kitchen and great location. We hope to welcome you again soon! Kind regards, Xenia Buytaert Front Office Manager
4 out of 5
by Henk

Posted Oct 12, 2015 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Henk, Thank you for your stay with us at Arass Hotel*** & Business Flats. We are very happy with the nice score you have given us. Hope to welcome you again soon! Kind regards, Xenia Buytaert, Front Office Manager
4 out of 5
by Franco from Verbania

Ottimo aparthotel

Posted Aug 13, 2015 on Hotels
Appartamento molto spazioso, pulito e completo di tutto. Adatto per chi noleggia l'auto. Parcheggio comodissimo ma a pagamento. Personale reception squisito. Buona colazione. Ottima qualità del sonno. Centro città a tre km circa.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Franco, Thank you for your stay with us at Arass Hotel*** & Business Flats. Nice to read that you have enjoyed your stay with us! We are looking forward to welcoming you again soon. Kind regards, Xenia Buytaert Front Office Manager