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Reviews of De Keyser Hotel

4 out of 5
De Keyser Hotel
De Keyserlei 66 - 70, Antwerp

Reviews

7.4

Good

Rating 10 - Excellent. 193 out of 997 reviews" "
Rating 8 - Good. 447 out of 997 reviews" "
Rating 6 - Okay. 230 out of 997 reviews" "
Rating 4 - Poor. 93 out of 997 reviews" "
Rating 2 - Terrible. 34 out of 997 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Ramesh

Disliked: Cleanliness, property conditions & facilities
Dirty carpets. Air conditioning poor. Was hot. Staff not flexible to checkin earlier. Breakfast was good
Stayed 1 night in Dec 2023

10/10 Excellent

weslley

Stayed 1 night in Nov 2023

10/10 Excellent

weslley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and breakfast is excellent
The breakfast was excellent! Lots of choices. The room is big and bed is comfortable. Location is in the heart of the city.
Stayed 1 night in Sep 2023

2/10 Terrible

Mohamed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to say
Hello That hotel it’s not 4 star hotel it’s like 2 star Room’s are not good sorry to say that
Stayed 3 nights in Sep 2023

10/10 Excellent

Leanne, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to central train station and lots of food options within walking distance. We opted for china town and found an excellent restaurant. The room facing the street wasn’t a quiet as we’d hoped and they put us in a room on the inner side. It was much quieter, although the first room was much nicer, since it had been updated recently, this one was still nice.
Stayed 1 night in Jun 2023

8/10 Good

Peter, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Picture use for ad is central station on Antwerp, nothing to do with the hotel. Everything in my room is in very good condition except the mattress. (Should have new one). Breakfast is good. Staff in restaurant are nice and pleasant but not front desk. Location is excellent. 2 min walk to central station.
Stayed 2 nights in Apr 2023

4/10 Poor

Elena

Disliked: Cleanliness, property conditions & facilities
This hotel can not be 4* property as it was sold to me. It can not even be 3* property, or any stars. It is dirty filthy, uncomfortable bed, cheap linen, corridors, shabby bathroom, horrible breakfast, - the dining room was so small - it could not take even half of the tourists. one the receptionist was so rude! Never again and don ot recommend
Stayed 2 nights in Feb 2023

4/10 Poor

Elena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can nit believe this property is marketed as 4* hotel it is not even a 3* hotel level. There is no stars there at all. Shabby carpets with spots, cracks in the bathroom, uncomfortable bed, inadequate breakfast, small overcrowded breakfast room. Never again! Rude man 24 th Feb evening check- in! This kind of man can o my be in horror movie. On the other days the receptionists were ok.
Stayed 1 night in Feb 2023

4/10 Poor

Michel

Disliked: Cleanliness, amenities, property conditions & facilities
The location is amazing but the hotel is a pain. I had to change the room. Aircon wasnot working and the room temperature was 5. The second room the aircon had noises and they had sensor lights in room every time u move it turns on even in the middle of the night. You can hear everything happening in rooms next to you and above u. The only thing good is staff are friendly and good location.

10/10 Excellent

Joe

Stayed 2 nights in Nov 2022

10/10 Excellent

Jorge, Savannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location. Right there in the center of Antwerp. Very friendly staff.
Stayed 1 night in Nov 2022

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a good place to stage a visit to Belgium. It is clean, comfortable, and safe, and less than a 5 minute walk to Antwerpen Central train station. You can be anywhere in Belgium in less than 2 hours without packing up every day or two.
Stayed 3 nights in Oct 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. The property was good. The manager in charge of the breakfast room was not friendly. I enjoyed the breakfast and after an hour something I got back to the room and came to the breakfast room with my wife. This time, the manager was not that friendly thinking I came to take breakfast again. In fact, I used to get up early and after finishing my breakfast, I usually accompanied my wife to the breakfast room where I did not need more food but some more coffee only.
Stayed 2 nights in Oct 2022

10/10 Excellent

Barbara

Stayed 1 night in Aug 2022

2/10 Terrible

David

Disliked: Staff & service
Beware of hotel staff & your valuables
Hotel is central and close to restaurants and train. Although hotel is outdated, rooms have been upgraded. Breakfast was good - same selection as most and quality good. Bad experience: I had my credit cards and euros stolen from my room. Hotel was not very helpful, although did file a police report and am hopeful thief will be apprehended after $10,000 spree. We believe it was hotel staff because we had a DND on the door and hotel was not helpful to look at the log of entry to our room.
Stayed 3 nights in May 2022

8/10 Good

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I think the hotel definitely needs some renovating done. They definitely try it mask up the hotel and make it look clean and vibrant, however the room was definitely noticeably in poor condition. The bathtub seemed like it was about to fall in to the floor, there was mild growing in the shower caulking. Great location, but the hotel as a whole definitely needs some work done.
Stayed 1 night in May 2022

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, great breakfast selection, but let down by a series of little problems with the room. Shower was cold then too hot and back again every 10 seconds. Aircon did not work, and flashed bright display during the night. Pillows were too big 50cm square and much too thick to fold in half. There was a motion sensor in the room which triggered the light whenever there was movement in the bed - which we had to tape over to stop the light coming on every few minutes. The breakfast food was great, never ran short of anything, but the space could be much better organised. Currently buffet is by the window, at the farthest point from the kitchen. There is no one-way-system, and it gets very crowded. Better might be to have tables by the window, and move the buffet to the back, next to the kitchen so the staff don't have to walk so far carrying trays.
Stayed 2 nights in May 2022

10/10 Excellent

Johny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021

6/10 Okay

Semiah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed except for location and receptionist
The hotel does not deserve to have 4 stars. I guess 2 stars are still hanging in the sky because the hotel is outdated. Nothing really what shows on the pictures. The only 4 star here was the receptionists!!! He deserve more then 4 stars. Only he was the star of this hotel ! i will give him a huge compliment!! Very helpful. He helped me and change me twice to another room because of a disfunction of the lights in the first room. And the Second one the toilet seat was broken !!
Stayed 1 night in Oct 2021

8/10 Good

Chin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Carpet was stained everywhere. The bed was terrible. The window had its casing removed and there was wires and pieces of wood sticking out.
Stayed 2 nights in Oct 2019

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
t hotel close but not to close!
Hotel was great location and hotel staff were extremely friendly. Rooms were noisy but nothing that earplugs can’t fix. It is away from the hit spits so the noise level was not nearly as bad as it would be closer to town.
Stayed 1 night in Oct 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient & good breakfast
Never disappointed, very close to train station so convenient to restaurants, zoo & shopping When in Antwerp DeKeyser that where I stay to clients
Stayed 1 night in Sep 2019

8/10 Good

Adelheid

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. Could do with more plates at breakfast. Steps up to hotel entrance not good.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
De Keyser
Public rooms are impressive. Location is ideal - c50m from the railway station. Reception staff were friendly. Breakfasts excellent, & promptly replenished by the 2 hardworking staff members. Shoe polishing machine by lifts. The first room I was shown to had a broken window, which was dangerous to open, & I was upgraded to a superior one. There were various problems with the 2nd one - I felt embarrassed to mention them all to the reception staff. They were mainly related to maintenance - if each room had been thoroughly checked before letting guests in, some problems could have been avoided. The 2nd room had an excellent view, but problems with the room included: The safe didn't work. TV - There were only 24 channels, & only 1 in English, no BBC. Plumbing The handbasin leaked & there was no bathplug. Reception didn't have a spare. I feel that for a 4 star hotel the required standard wasn't achieved. More training & staff visits to other hotels of the same star rating could help give greater awareness of guests' expectations.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Location excellent and staff very good Safe hotel
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Helpful and professional staff however very noisy hotel.
Stayed 2 nights in Apr 2019

10/10 Excellent

Rahela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally was a good Hotel, friendly and helpful staff, I just think the rooms were a bit small for the size of the Beds, no where to put the Suitcase rack.
Stayed 1 night in Mar 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to train station
Great location across the street from Centraal Station. Adult only hotel with a good location right on the main avenue of Antwerp. Friendly service. We were not in the hotel much during our stay but would stay there again next time.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Dated rooms, leakage in bathroom, damaged curtains, but friendly staff and clean.
Stayed 2 nights in Dec 2018

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Euro-traveller, UK

Disliked: Property conditions & facilities, room comfort
Booked this hotel as the Radisson was full. Hotel looked ok outside but that was only a thin veneer. Despite having paid in advance Reception demanded payment of city tax on arrival. The room was freezing and the single heater unit took several resets to get going. Even then it was only capable of slightly warming the area immediately around it. There was a very unpleasant odour of drains in the room, and thinking the smell was probably due to dried out u bends I ran the taps in the bathroom. This reduced the smell but led to the discovery that the bath water came out of the taps a muddy brown colour.
Stayed 1 night in Nov 2018

8/10 Good

dina edna

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in the city centre. Good breakfast clean and comfortable rooms. Issues with parking as we had a tall car.
Stayed 1 night in Oct 2018

8/10 Good

Jenjira

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2018