Terrace/patio

Reviews of Holiday Inn Express Antwerp City-North, an IHG Hotel

3 out of 5
Holiday Inn Express Antwerp City-North, an IHG Hotel
Italielei 2a, 2000 Antwerpen, Antwerp

Reviews

8.2

Very Good

Rating 10 - Excellent. 249 out of 849 reviews" "
Rating 8 - Good. 456 out of 849 reviews" "
Rating 6 - Okay. 101 out of 849 reviews" "
Rating 4 - Poor. 30 out of 849 reviews" "
Rating 2 - Terrible. 13 out of 849 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robb, Pointe Claire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Feb 2024
Response from Annelies Van Eynde on Mar 11, 2024
Dear Robb,Thank you for the 5-star review! We're thrilled to hear that you had an excellent experience during your stay. Your positive feedback means a lot to us. If you ever have more details or specific comments to share, we'd love to hear them. We hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 Good

Raphael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Annelies Van Eynde on Mar 11, 2024
Dear Raphael,Thank you for the 4-star review. We appreciate your feedback and are pleased to know you had a positive experience during your stay. If you have any specific suggestions or if there's anything we can do to make your next visit even better, please feel free to let us know. We look forward to welcoming you again.Best regards,

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

callum

Stayed 1 night in Nov 2023

10/10 Excellent

Faye

Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel To Explore Antwerp
The reception staff are amazing and very helpful together with their language skills are second to none
Stayed 1 night in Sep 2023

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alejandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So incredibly close to everything… and walkable to my event. It was so convenient. The bar staff was so friendly and fun. We had a ball
Stayed 2 nights in Aug 2023

6/10 Okay

Luane Niejelski

Liked: Cleanliness
They only had 2 elevators and one of them was not working in a week full of guests in there.
Stayed 4 nights in Jul 2023
Response from Annelies Van Eynde, General Manager on Aug 7, 2023
Dear Guest,Thank you for taking the time to share your feedback.We are sorry for any inconvenience caused by one of the elevators not working during your stay. Our team is committed to maintaining all facilities in good working order, and we have addressed the issue with the elevator to ensure it is functioning properly for our guests.We hope to have the opportunity to welcome you back for a better stay in the future. Kind regards,Annelies Van Eynde, General Manager

10/10 Excellent

andy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wij hebben een top weekend gehad op tomorrowland het hotel was niets op aan te merken gewoon goed hoe t moest zijn
Stayed 3 nights in Jul 2023

10/10 Excellent

Amarachi Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing,
Stayed 2 nights in Jun 2023

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time staying and will be back again
As always great stay. Friendly staff and clean rooms, good location too.
Stayed 2 nights in May 2023

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in May 2023

8/10 Good

Mrs Benja

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was difficult to find. Then getting in the parking area was terrible. Underground parking was ok when you finally found it. But no elevator. For a handicapped person difficult to walk the stairs. Nobody told us how to get in front of building. Did see cars parked there.
Stayed 1 night in Apr 2023
Response from Annelies Van Eynde, General Manager on Apr 17, 2023
Dear Guest,Thank you for taking the time to share your review.While we are pleased that our parking facilities were convenient for your needs, we are sorry that you had difficulty finding it, please do not hesitate to contact us at the time for directions or further information and we will be happy to help. Furthermore, although we are unable to install a lift from our car park, we do have a drop-off point just in front of the hotel to load and unload luggage if required.We hope to see you again in the future.Best wishes,Annelies Van Eynde, General Manager

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As Expected
The rooms at this hotel were as expected from the description and pictures online. Rooms are a bit dated but very clean. There is a tram stop right outside the hotel to let you get to the central part of the city fast. Because this hotel is a distance from the city center there are few restaurants near by and the hotel has no food service. The included breakfast was standard for a holiday inn express in Europe. The A/C was not working because it’s winter, which makes no sense. Windows to the room would only open 10cm. If you want any sort of air flow or fresh air your options are to listen to the noise from the street with the window open or nothing. It’s not unrealistic to expect a working air system no matter what time of the year it is. Internet was fast and reliable. No problems streaming videos or having zoom calls.
Stayed 2 nights in Mar 2023
Response from Annelies Van Eynde, General Manager on Mar 17, 2023
Dear Guest,We appreciate your candid feedback.We are glad to hear that you had a pleasant stay and found our location convenient for your needs. While we do not have a restaurant for lunch or dinner we do have a Grab&Green self-service shop that offers sandwiches and ready meals. Furthermore, there are a lot of world-cuisine restaurants very close to the hotel, please don't hesitate to ask for recommendations or directions.Additionally, all our rooms have air conditioning which can give cold or warm air and is individually controlled from the room. Please do let us know if you require any assistance, our team members are always on hand to help. If you do like to have the window open, but don't like to be disturbed, we have rooms to the rear of our building that offer a bit more peace and quiet, please don't hesitate to specify your preference on your next stay.We hope to have the pleasure of welcoming you back. Best regards,Annelies Van Eynde, General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Ian

Traveled with group
Liked: Cleanliness, staff & service
No review
Stayed 3 nights in Mar 2023

8/10 Good

Carl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
What a great hotel. We were very pleasantly surprised. Stayed In a double room which was very spacious. Lovely breakfast (continental) each morning with plenty of everything. Very easy to get in and out of the city with tram directly outside. Staff very friendly. We will definitely be back. Everything exceeded our expectations.
Stayed 3 nights in Feb 2023
Response from Annelies Van Eynde, General Manager on Feb 7, 2023
Dear Susan,Thank you very much for this kind review of your stay.It is rewarding to know that you had such a pleasant experience with us and we are pleased that you received friendly and professional service from our team.We are also delighted that you were able to take advantage of our tasty breakfast and that our spacious rooms and the high standards we set ourselves met your expectations.It would be a pleasure to welcome you back. Best wishes,Annelies Van Eynde, General Manager

10/10 Excellent

Helen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean, the staff were a pleasure and the breakfast delicious
Stayed 2 nights in Nov 2022

10/10 Excellent

Manfred

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms were well equiped, central licatiin, easy acces to downtown area with publuc transportation. Buy a daypass and you good to go for 24 hrs for Only 7.5 euro pp.
Stayed 1 night in Oct 2022

10/10 Excellent

Daniel

Stayed 1 night in Oct 2022

10/10 Excellent

Clive

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only issue is that the room was way too hot.
Stayed 3 nights in Sep 2022

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
stayed over one night, was exactly as described and nice man at desk was very helpful
Stayed 1 night in Aug 2022

6/10 Okay

Vladimir

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, reasonably priced
Very convenient location close to MAS - we even had a view of MAS and the harbour. Very nice. All of Antwerp in biking range and Velo bikes right outside.
Stayed 1 night in Jun 2022
Response from Annelies Van Eynde, General Manager on Jun 16, 2022
Dear Guest, Thank you for sharing the review of your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are pleased that you found your room comfortable and our central location was convenient for your needs. . The entire team look forward to welcoming you back on a future visit. Kind regards, Annelies Van Eynde, General Manager

10/10 Excellent

Sean

Stayed 1 night in May 2022

10/10 Excellent

Clive

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied hotel stay.
The hotel in general is excellent. No change from our first experience on our first trip ten years ago when there were much roadworks in progress.. Antwerp has been an annual trip ever since for our group. Our room was clean, quiet and comfortable. Despite the walking distance from the Grote Markt (18-20 minutes) where we would meet friends who where staying close to Antwerp Central Station as they still had qualifying pre-pandemic bookings. The breakfast included proved good value for money.
Stayed 3 nights in Apr 2022
Response from Frederic Loosvelt, General Manager on May 8, 2022
Dear Clive, Thank you for this kind review. It is wonderful to hear that you felt so at home with us. Your positive feedback encourages our dedicated team members to continue making every experience here a memorable one for our guests. We look forward to seeing you again in the future. Best wishes, Frederic Loosvelt, General Manager

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Stacey

Breakfast buffet bonus
The hotel staff were lovely and the buffet was a bonus at breakfast. Our only complaint was we’re on floor 6 and it was just too warm. We tried air con etc but it didn’t seem to help things. This just made it uncomfortable to sleep or visit was April and temperatures were less than 20c
Stayed 2 nights in Apr 2022
Response from Frederic Loosvelt, General Manager on Apr 19, 2022
Dear Stacey, Thank you very much for your feedback. We appreciate your kind mention of our team and we are glad to know we were able to help you start your day off right with our breakfast. Your satisfaction is one of our top priorities, and we regret you did not make us aware of your concerns while on-site so that we may have taken the necessary action to ensure your comfort. We hope that we have the pleasure of welcoming you back in the future. Kindest regards, Frederic Loosvelt, General Manager

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visit to Antwerp for cycling event.
Good hotel and nice location near dock/marina. Helpful staff and good breakfast choice. On site parking useful but a little expensive (although belgian city parking appears generally expensive)
Stayed 4 nights in Apr 2022
Response from Annelies Van Eynde - Operations Manager on Apr 12, 2022
Dear Michael, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to welcome you again in our hotel in the future! Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
The hotel was fine, nothing spectacular. Parking lot was full - we had to park in the street.
Stayed 1 night in Mar 2022
Response from Annelies Van Eynde - Operations Manager on Apr 7, 2022
Dear, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to welcome you again in our hotel in the future! Kind regards

4/10 Poor

Assad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time of chrck-in, the receptionist was not helping around accommodating a car parking and she did not even bother to try. Customer comes to hotels expecting a convenient parking situation and definitely that wasnt the case!
Stayed 1 night in Jan 2022

4/10 Poor

Nadim, Dubai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, the room was super cold, old towels, mattress is not very comfy,
Stayed 2 nights in Jan 2022
Response from Frederic Loosvelt, General Manager on Jan 11, 2022
Dear Nadim, Thank you for taking the time to review your stay. We are very sorry to hear that our standards and service fell below those that are expected of us. Please rest assured that we will address this with our team members who do their best to treat all guests with the same respect they are shown. We apologize for any inconvenience with climate control or service and encourage guests to notify us during their stay in such cases, we will investigate the issue and appreciate your comments. Additionally, we would like to believe we provide quality beds, unfortunately, we understand that due to personal preferences this is not always the case, our staff are always on hand to help find a comfortable solution for your next stay. We hope to be able to welcome you back on a return visit for an improved experience. Kind regards, Frederic Loosvelt, General Manager

8/10 Good

saleh

Traveled with family
Liked: Cleanliness
Stayed 4 nights in Nov 2021
Response from Annelies Van Eynde - Front Office Supervisor on Jan 10, 2022
Dear Saleh, Thank you very much for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best regards,

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with stay
The hotel was very clean, comfortable, right on the tram line, right next to the key. Breakfast was easy and filling. We were very happy and would stay again.
Stayed 6 nights in Nov 2021
Response from Annelies Van Eynde - Front Office Supervisor on Jan 10, 2022
Dear Amelia, Thank you very much for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as our guest. Best regards,

8/10 Good

C

Stayed 2 nights in Aug 2021

10/10 Excellent

pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room good service on reception
Stayed 1 night in Aug 2021
Response from Annelies Van Eynde on Aug 9, 2021
Dear Pamela, Thank you for taking the time to tell us about your experience at Holiday Inn Express ANTWERP CITY - NORTH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 003232214949 or fom@hiexantwerp.com. Sincerely, Annelies Van Eynde Front Office Supervisor 003232214949 fom@hiexantwerp.com

8/10 Good

Edwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
It was comfortable and quiet
Stayed 1 night in Jul 2021

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast
When booking it states free buffet but at the hotel they say it's complementary. Due to Covid it's a take away breakfast. We had to face a bad experience with the breakfast. When order from is filled they decide the quantity of choices so, it's not buffet and If to much breakfast they reduced or do not give. So be careful if not you could be embarrassed. All other and room facilities good.
Stayed 3 nights in Nov 2020
Response from Frederic Loosvelt, General Manager on Jan 5, 2021
Dear Anthony, We appreciate your candid feedback. It is rewarding to know that you were satisfied with your room. We have duly noted your comment regarding breakfast, however, we are currently following official guidelines to ensure your well-being and that of our team and therefore have had to modify our breakfast offering. Our team are on hand to assist in providing any additional items you might require and we welcome your suggestions for any improvements we might make. We hope to welcome you back. Best wishes, Frederic Loosvelt, General Manager

8/10 Good

MICHAEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 3 star Hotel in Nice area, close to the city
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveler

Stayed 3 nights in Mar 2020

10/10 Excellent

Peter, Oxford, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart, clean hotel, with excellent, friendly staff. Hotel car park is VERY expensive, but fortunately there is free on-street parking overnight (10h00 - 09h00). Breakfast buffet is very good value and offers a wide selection. Will definitely stay here again.
Stayed 3 nights in Mar 2020
Response from Frederic Loosvelt, General Manager on Mar 16, 2020
Dear Peter, We are grateful for the time you took to post your review concerning your recent stay. It is always rewarding for our team to be commended by a guest and we are truly delighted to know that you received a courteous and professional service. We appreciate your mention of our many parking options and of our Continental breakfast buffet. Your positive feedback will surely inspire our team to continue upholding our high standards We look forward to welcoming you on your next stay. Best wishes, Frederic Loosvelt, General Manager

10/10 Excellent

Jorge A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for the price
This is a very reliable hotel. Always clean and the staff is super friendly. not a high-end hotel but it does a great job. Free breakfast is always a plus.
Stayed 1 night in Feb 2020
Response from Frederic Loosvelt, General Manager on Mar 5, 2020
Dear Jorge, Thank you for your kind review. We are delighted that you chose our hotel again and had a great stay. It is always rewarding to know our team members make a large contribution to your experience. We are also pleased that we can help start your day off on the right foot with our tasty breakfast. It would be a pleasure to welcome you back in the future. Kind regards, Frederic Loosvelt, General Manager

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020