Property grounds

Reviews of ibis Antwerpen Centrum

3 out of 5
ibis Antwerpen Centrum
Meistraat 39, Antwerp

Reviews

8.0

Very Good

Rating 10 - Excellent. 171 out of 780 reviews" "
Rating 8 - Good. 421 out of 780 reviews" "
Rating 6 - Okay. 151 out of 780 reviews" "
Rating 4 - Poor. 26 out of 780 reviews" "
Rating 2 - Terrible. 11 out of 780 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget option for your trip! Centrally located between the old town and the popular tourist areas near the train station. Simple rooms that have everything you need. Nothing fancy here just basic, but decent.
Stayed 2 nights in Jan 2024
Response from Eva Scheerlinck, General Manager on Jan 25, 2024
Dear Lindsay. Thank you for taking the time to share your experience with us.We're delighted to hear that you appreciated our central location, ideal for exploring the old town and nearby tourist attractions. It is our pleasure to provide simple yet comfortable rooms that cater to all the basic needs of our guests. Our team strives to maintain high standards of cleanliness and we're glad that this was reflected during your stay.We take note of your thoughts on the simplicity of our offerings and always seek to balance budget-friendliness with guest comfort. While we do not offer luxury, we're committed to delivering value and convenience.We all hope to welcome you back in the future.Best wishes,Eva Scheerlinck, General Manager

10/10 Excellent

Isabella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is around the corner
Stayed 3 nights in Dec 2023
Response from Eva Scheerlinck, General Manager on Jan 2, 2024
Dear Isabella,Thank you for your positive feedback.We're thrilled to hear that our central location made everything easily accessible for you. Our team is also delighted that you appreciated the cleanliness of your room and the hotel's condition. Your positive remarks on our service and room amenities are much appreciated, and we're glad that our efforts to provide a comfortable stay have been recognized. It's wonderful to know that these aspects of your visit have contributed to a 100% satisfaction rating.We hope to see you again soon.Kind regards,Eva Scheerlinck, General Manager

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Eva Scheerlinck, General Manager on Oct 26, 2023
Dear Rene,Thank you very much for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Kind regards,Eva Scheerlinck, General Manager

6/10 Okay

Karnit

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,decent hotel.
Stayed 2 nights in Oct 2023
Response from Eva Scheerlinck, General Manager on Oct 13, 2023
Dear Karni,Thank you for taking the time to give your opinion about your stay.We are glad that you had a pleasant stay with us; your satisfaction is our highest reward.We all hope that we may have the pleasure of welcoming you back in the future. Best wishes,Eva Scheerlinck, General Manager

10/10 Excellent

ivan

Stayed 1 night in Jun 2023
Response from Eva Scheerlinck, General Manager on Jul 14, 2023
Dear Ivan,Thank you for sharing this review of your time at our hotel.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Eva Scheerlinck, General Manager

10/10 Excellent

ivan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i liked the fact that it is in the centre and parking accessible. the fornt desk staf at check in and check out was very helpfull and patient. even did make me a member of the accor hotel team by signing for us and booked a hotel in den haag for us.
Stayed 1 night in Jun 2023
Response from Eva Scheerlinck, General Manager on Jun 26, 2023
Dear Ivan, Thank you for your review.Our guest's satisfaction is everything to us, and it’s made our day to read you had such a pleasant stay and found our central location ideal. We would be delighted to welcome you back on another occasion. All the best and enjoy your membership,Eva Scheerlinck, General Manager

8/10 Good

Ingrid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No refrigerator in the room. But they were willing to keep meds that needed refrigeration in their private fridge
Stayed 1 night in Jun 2023
Response from Eva Scheerlinck, General Manager on Jun 8, 2023
Dear Ingrid, Thank you for your positive review.We are pleased that your room and the level of service you received met your expectations. We hope to welcome you back.All the best,Eva Scheerlinck, General Manager

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Eva Scheerlinck, General Manager on May 30, 2023
Dear David,Thank you for such a positive review of your stay with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be an absolute pleasure to welcome you again in the future. Best regards,Eva Scheerlinck, General Manager

10/10 Excellent

Clive

Stayed 3 nights in May 2023
Response from Eva Scheerlinck, General Manager on May 30, 2023
Dear Clive,Thank you very much for your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon, Best regards,Eva Scheerlinck, General Manager

10/10 Excellent

John, Mayaguez

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close, walking, distance to city center and train station. Located in a nice area; near a nice park. Facility looks new. We had breakfast at the hotel; it had many options and fresh.
Stayed 2 nights in May 2023
Response from Eva Scheerlinck, General Manager on May 26, 2023
Dear Guest,Thank you for sharing your experience.We aim to make every experience with us memorable, so it is very rewarding to receive your message of satisfaction. We are glad that our central location also met your expectations.We look forward to welcoming you back in the future.Kind regards,Eva Scheerlinck, General Manager

10/10 Excellent

Batmaniac

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel that is right outside of an outdoor market area.
Stayed 1 night in May 2023
Response from Eva Scheerlinck, General Manager on May 15, 2023
Dear,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Eva Scheerlinck, General Manager

4/10 Poor

Khalil

Business traveler
Liked: Cleanliness, staff & service
Hotel location is great, hotel service is good and all bare necessities are taken care of as typically Ibis hotels are great for business travel (1-3 days) so overall the hotel is great. However, not having USB charging outlets and/or the fact that ALL the outlets in the room cannot accommodate chargers from other countries is unfortunate and just because of that inconvenience I would rate this hotel 1/5 since virtually everything we have needs to be charged and using the same adapter/outlet to charge multiple things is not practical.
Stayed 2 nights in May 2023
Response from Eva Scheerlinck, General Manager on May 12, 2023
Dear Khalil.Thank you for leaving us this review of your recent stay, it encourages us to continue to uphold our quality service and consider future improvements.We regret you did not inform us while onsite so that we could have looked into finding a solution for you as the satisfaction of our guests is very important to us. The reception has travel adapters and multi-sockets available.We look forward to welcoming you again. Best regards,Eva Scheerlinck, General Manager

10/10 Excellent

KAUSHIK

Stayed 1 night in May 2023
Response from Eva Scheerlinck, General Manager on May 9, 2023
Dear Kaushik,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Eva Scheerlinck, General Manager

6/10 Okay

Chelsea

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location and easy check in/out process. Dissatisfied with room service app order and hour later nothing, go to reception to be told app doesn't work. No kettle/ hot drink facilities in room disappointing.
Stayed 2 nights in Apr 2023
Response from Eva Scheerlinck, General Manager on May 2, 2023
Dear Chelsea,Thank you very much for your feedback.We are happy that you found our location ideal for your needs.However, we are sorry for the inconvenience you experienced with the app. Our team are on hand for anything you might need, please don't hesitate to let us know of your requirements.We hope to welcome you back.All the best,Eva Scheerlinck, General Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Went to a concert at Stadsschouwburg Antwerpen and this hotel is right next door, perfect! It's basic but very clean and comfortable for the price. Great value.
Stayed 1 night in Mar 2023
Response from Eva Scheerlinck, General Manager on Mar 20, 2023
Dear Guest, Thank you for taking the time to review your stay.It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable.We look forward to welcoming you back on a future occasion. Best wishes,Eva Scheerlinck, General Manager

6/10 Okay

Lucian

Business traveler
Disliked: Property conditions & facilities
Nicely located,clean sheets, decent breakfast are pluses. Old furniture, worn out and small rooms, ruined carpet on the corridor, a bit creepy, wobbly elevators. Clean sheets, decent breakfast are pluses. Not Ibis quality compared with other countries. Ibis budget, maybe!
Stayed 1 night in Feb 2023
Response from Eva Scheerlinck, General Manager on Feb 16, 2023
Dear Lucian,We appreciate the time you took to provide this review.We are delighted that you enjoyed our prime location. While we appreciate your mention of our high standards, we regret that the hotel was not entirely to your satisfaction. Please rest assured that your comments have been taken into consideration.We look forward to seeing you again. Best wishes,Eva Scheerlinck, General Manager

6/10 Okay

Verified traveler

Ok but too small :(
Overall it’s fine but the room is smaller than other ibis hotels
Stayed 2 nights in Dec 2022
Response from Eva Scheerlinck, General Manager on Dec 14, 2022
Dear Guest, We are grateful to you for taking the time to send us this review.The comfort and well-being of our guests are extremely important to us, and although our rooms are all the same size we have tried to make the most efficient use of the space available, we apologize if this did not meet your expectations.We look forward to the pleasure of seeing you on a future occasion.Kind regards,Eva Scheerlinck, General Manager

8/10 Good

Murad

Liked: Cleanliness, staff & service, room comfort
Stayed 15 nights in Oct 2022
Response from Eva Scheerlinck, General Manager on Nov 3, 2022
Dear Murad,Thank you for letting us know how you rated your recent stay.We are glad we met your expectations.However, we would love to know what would have made your stay a perfect one.We hope to have the pleasure of seeing you again in the future. Kind regards,Eva Scheerlinck, General Manager

6/10 Okay

Vanessa

Traveled with family
Liked: Staff & service, amenities
The location was great, but the street was noisy. You could hear the drunk students returning to their dorms in the middle of the night. If you are not noise-sensitive, then you should have no problems, but I was awoken several times during my stay. There was also a cat convention, and you could hear the cats meowing in the middle of the night.
Stayed 3 nights in Oct 2022
Response from Eva Scheerlinck, General Manager on Oct 31, 2022
Dear Vanessa, Thank you very much for your review.While we are pleased that our location was ideal for you, we are sorry to hear that you were disturbed. We encourage guests to let us know of any issues on site so we can deal with the situation, our team would be happy to find a quieter room, should one be available.We hope to see you again in the future.Best regards,Eva Scheerlinck, General Manager

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
The room was small compact but clean very good shower the tv had bbc 1 and2 handy for home news. Location near the train station weekend market on your doorstep.
Stayed 3 nights in Sep 2022
Response from Eva Scheerlinck, General Manager on Oct 5, 2022
Dear Paul,Thank you sharing your experience with us.We really appreciate your positive feedback and are pleased to hear that we met expectations. We are pleased that our location and easy access to public transport was convenient for you.We look forward to welcoming you back in the future.Best wishes,Eva Scheerlinck, General Manager

10/10 Excellent

Rogan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Eva Scheerlinck, General Manager on Sep 27, 2022
Dear Rogan,Thanks for your high rating of our hotel.We are glad we were able to meet all your requirementsAgain, thank you very much.We look forward to the pleasure of seeing you again in the future. Kind regards,Eva Scheerlinck, General Manager

10/10 Excellent

Tyron, Queens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfaction
Stayed 6 nights in Sep 2022
Response from Eva Scheerlinck, General Manager on Sep 26, 2022
Dear Tyron, Thank you for your review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We look forward to welcoming you for another pleasant stay. Best wishes,Eva Scheerlinck, General Manager

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel refused to refund me on my booking, when I cancelled in advance for a very good medical reason. Being a long standing customer with Expedia, they should do the right thing and CREDIT my Expedia account. Very poor on the hotel for refusing this after I provided the required info and in advance.
Stayed 3 nights in Jul 2022
Response from Eva Scheerlinck, General Manager on Oct 3, 2022
Dear Daniel.By choosing a non-refundable rate we have to respect the terms and conditions associated with this booking. We can advise you to check with your insurance or credit card providers when you are unable to travel.Best regards,Eva Scheerlinck, General Manager

10/10 Excellent

Peter

Traveled with family
Liked: Staff & service, property conditions & facilities
Ibis Antwerpen Centrum Hotel - an all plus review
We were lucky with extremely good weather. Additional highlights include lovely weather and excellent T-shirt wearing temperatures. The hotel location could not be better. All the staff was superb in their support and willingness to help. Arndt was the star of the show - terrific sense of humor backed-up by a service attitude that everything is possible. An excellent employee that deserves much better.
Stayed 9 nights in Jun 2022
Response from Eva Scheerlinck, General Manager on Jul 1, 2022
Dear Peter, Thank you for such a positive review. It is very pleasing to hear that you had a lovely break with us. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. We are glad our location was convenient for you. We look forward to seeing you again soon. Best regards, Eva Scheerlinck, General Manager

10/10 Excellent

daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what two we needed. gréât location
Stayed 2 nights in Jun 2022
Response from Eva Scheerlinck, General Manager on Jun 30, 2022
Dear Daniel, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Eva Scheerlinck, General Manager

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Eva Scheerlinck, General Manager on Jun 22, 2022
Dear Peter, Thank you for this positive feedback. Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service. We look forward to welcoming you back. Best wishes, Eva Scheerlinck, General Manager

8/10 Good

Clive

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front of desk staff really helpful - staff in charge of breakfast were not so much - but breakfast was really nice, all in all for the price a good hotel
Stayed 2 nights in Jun 2022
Response from Eva Scheerlinck, General Manager on Jun 10, 2022
Dear Clive, We thank you for taking the time to share your feedback about your recent stay. Your mention of the warm welcome you received upon your arrival is much appreciated. We do try to make sure all our guests have the best experience they can and will address your comments with our team, thank you for bringing this to our attention. It would be a pleasure to welcome you back on another occasion. Kind regards, Eva Scheerlinck, General Manager

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Very good breakfast, plenty of choice. Room facilities were limited, no coffee or tea in room, generally too small. The location was good for the centre but is situated by a large square which is noisy at night, one night having music until 1am. Pricey for what it was, but you're paying for the location which was excellent.
Stayed 5 nights in May 2022
Response from Eva Scheerlinck, General Manager on Jun 13, 2022
Dear Michael, Thank you for reviewing your stay at our hotel. We are glad that you found our location convenient, however, we sincerely apologize for any disturbance. The satisfaction and well-being of our guests are extremely important to us and urge our guests to notify us of any issues or concerns at the time of their visit so that we may find an immediate solution. We hope to welcome you back. Best wishes, Eva Scheerlinck, General Manager

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Casey

Stayed 2 nights in Dec 2021

8/10 Good

Christine, Sterling Heights

Stayed 3 nights in Nov 2021

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, courteous, and very helpful.
Stayed 5 nights in Nov 2021
Response from Eva Scheerlinck, General Manager on Dec 2, 2021
Dear James, Thank you for this kind feedback concerning your recent visit. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We look forward to seeing you again. Kind regards, Eva Scheerlinck, General Manager

8/10 Good

jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Good location. Close to the historic area, but far enough where it is not too noisy. There is a weekend market across the street and a nice park nearby. <15min walk from train station. Room was small, but to be expected as it was pretty affordable. Doors don't offer much sound proofing. Staff was friendly - good option for those traveling with pets. Quick checkout!
Stayed 2 nights in Oct 2021
Response from Eva Scheerlinck, General Manager on Nov 5, 2021
Dear Jordan, Thanks for sharing your point of view. We are very glad that you enjoyed our location. We have noted your comment about soundproofing and will take this into consideration. Thank you for letting us know that you received a courteous service from our team. It would be a pleasure to welcome you again. Kindest regards, Eva Scheerlinck, General Manager

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, inexpensive hotel very close to Old Town
Stayed 1 night in Aug 2021
Response from Eva Scheerlinck, General Manager on Aug 24, 2021
Dear Piotr, Thank you very much for this positive review. It is a pleasure to know you found our location ideal for your needs. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Eva Scheerlinck, General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff very central good airco
Stayed 2 nights in Jul 2021
Response from Eva Scheerlinck, General Manager on Jul 26, 2021
Dear Guest, Thank you for taking the time to review your stay. Our team members enjoyed catering to your needs as much as you enjoyed your stay. We all hope to have the pleasure of welcoming you back! Best wishes, Eva Scheerlinck, General Manager

4/10 Poor

Fabio

Stayed 3 nights in Jul 2021
Response from Eva Scheerlinck, General Manager on Jul 29, 2021
Dear Fabio, Thank you for taking the time to review your stay. We are very sorry you were not happy with your experience. We would love to know more about what we could do to improve it. Could you send us a private message with more details? We hope you will consider staying with us again in the future. Best regards, Eva Scheerlinck, General Manager

8/10 Good

Linda, Amsterdam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Markets on sundays just outside. Free parking right outside hotel from Saturday 22.00 until Monday. Walking distance to everything.
Stayed 1 night in Jul 2020
Response from Niels - Front office manager on Jul 22, 2020
Dear Linda, Thank your for this kind review! I really hope you enjoyed our central location in the city and the market in front of the hotel in the weekend. We are already looking forward to your next stay with us! Best regards

10/10 Excellent

Ole-Morten

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019

6/10 Okay

JOSE M

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room with bathroom. There is a lobby with bar and seating dining area. The hotel is across from a European weekend market, near some restaurants and bars and walking distance to a lot, away from the crowds but near the train station. Door didn't close properly so I had to pull it shut and some annoying "neighbor" complained even though the place had other bumps in the night.
Stayed 3 nights in Dec 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, central place to stay
Good hotel, comfortable sized rooms. Within walking distance of all the sights. Becareful when walking from central train station as no signs on Tabakvest street (google recommended walking route) so we totally walked past it!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Great location and decent bar / reception area. Bedrooms and bathrooms small and in need of modernisation.
Stayed 2 nights in Dec 2019
Response from Ibis Antwerp Team on Dec 24, 2019
Dear Guest, Thank you for taking the time to share your feedback. It is nice to know that you found our location to be so ideal and thank you for your kind mention of our bar area. We are however sorry that the size of your room was not to your expectations. Your remarks relating to your room and bathroom have been duly noted and we appreciate your candid feedback as it helps us identify areas for improvement. We hope to welcome you back for a better stay in the future. Happy holidays, Ibis Antwerp Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Bathroom was a bit tiny and water came out of the shower but overall everything was great
Stayed 1 night in Nov 2019

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2019

8/10 Good

Magnus

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Noël, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimal staffing, friendly personnel, central location in a great historic city. Accessible sightseeing walking or with rental city bicycles. I would recommend to anyone to visit Antwerp and Hotel Ibis offers a great and very affordable option. I recommend the buffet style breakfast, a copious selection for 15 euro.
Stayed 2 nights in Aug 2019

8/10 Good

Robert

Liked: Staff & service
Stayed 2 nights in Jul 2019