Dear Paridee Thank you for your honest review. We enjoy reading you have had a great stay with us and our renovated rooms. We regret that the amenities in the room were not fully up to our standards, please accept our sincerest apologies for this inconvenience. We have discussed this with our housekeeping to prevent this from happening. We however are very pleased to read you appreciate our friendly staff. We hope to welcome you again in the future. Happy Holidays from Mercure Antwerp City Centre

Dear David, Thank you for taking the time to review your stay. We always endeavour to provide an excellent standard for our guests and while we have tried to ensure our guests are inconvenienced as little as possible during our renovation works please accept our apologies. Don´t hesitate to make us aware of any concerns at the time, so that we may take the appropriate action. We hope you will consider staying with us again in the future to experience the improvements carried out. Best regards, Vilajet Leka guest Service Ambassador

Dear David, Thank you for taking the time to review your stay. We always endeavor to provide an excellent standard for our guests and while we have tried to ensure our guests are inconvenienced as little as possible during our renovation works please accept our apologies. Don´t hesitate to make us aware of any concerns at the time, so that we may take the appropriate action. We hope you will consider staying with us again in the future to experience the improvements carried out. Best regards, Vilajet Leka Guest Service Ambassador

Dear Guest, Thanks for your feedback. While we are happy that our location was to your liking, we regret to read that your stay was not fully satisfying. Currently, our rooms are allocated based on the room type booked. I assure you that we do value each and every one of our guests and if availability allows, then we will of course offer an upgrade. Please accept our sincerest apologies and know that all of your comments have been duly noted. We do have renovations planned for this year and truly hope that you will give us the opportunity of welcoming you to see the improvements. Best regards,

Good day SAN Thank you for your review. We appreciate your kind words as well as the comments on our comfortable and clean guest rooms. We hope to welcome you again while visiting Antwerp in the future. Best regards,a

Dear valued guest, Thank you for your kind review. We really appreciate your words about our staff. Hope to welcome you back in our Mercure Antwerp City Centre another time again! Warm regards,

Dear Schiendy, Thank you for such a positive review. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again. We look forward to welcoming you back. Best wishes,

Dear Guest. Thank you for such a positive review of your stay at Mercure Antwerp City Centre hotel. We are very glad to know that our central location was convenient for you. Being close to various attractions and transport options makes it easy for our guests to make the most of their stay. We look forward to welcoming you back. Best wishes, Olivier DE VUYST, General Manager

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. Thank you for appreciating our location. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Our team members always go out of their way to ensure they deliver the best service possible. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Regarding the toiletries and the restaurant, we have passed your remarks to the relevant department. We hope to welcome you back. Best wishes, Olivier DE VUYST, General Manager