In-room safe, desk, blackout drapes, soundproofing

Reviews of Novotel Mechelen Centrum

4 out of 5
Novotel Mechelen Centrum
Van Beethovenstraat 1, Mechelen

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 449 reviews" "
Rating 8 - Good. 176 out of 449 reviews" "
Rating 6 - Okay. 27 out of 449 reviews" "
Rating 4 - Poor. 7 out of 449 reviews" "
Rating 2 - Terrible. 7 out of 449 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Risto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, but still quiet. Excellent for city breaks as most customers seen to be business travellers - no crowds at breakfast.
Stayed 3 nights in Mar 2024
Response from Jurgen Goethuys, General Manager on Mar 29, 2024
Dear Risto,Thank you for this kind review.We are delighted to hear that our central location contributed positively to your city break and that you appreciated the tranquility our hotel offers, even amidst the business bustle. It is a pleasure to learn that our efforts to maintain a high level of cleanliness and service are being recognized. We take great pride in our hotel's condition and the amenities we provide, and it is gratifying to know they met your expectations.We look forward to welcoming you back. Best wishes,Jurgen Goethuys, General Manager

10/10 Excellent

Radharani, Wassenar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Feb 2024
Response from Jurgen Goethuys, General Manager on Feb 29, 2024
Dear Eileen, Thank you for your kind feedback.We're delighted to hear that our efforts in maintaining cleanliness and hotel conditions met your expectations, reflecting our team's commitment to excellence. It's rewarding to know our service standards contributed positively to your experience. Regarding room amenities, we appreciate your feedback and continuously strive to provide the comforts our guests expect, such as our well-equipped rooms with satellite/cable TV, minibar, and coffee/tea making facilities.We look forward to welcoming you again.Kind regards,Jurgen Goethuys, General Manager

10/10 Excellent

Sardar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jurgen Goethuys, General Manager on Jan 8, 2024
Beste Sardar,Hartelijk dank voor deze uitstekende score.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Jurgen Goethuys, General Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very pleasant room. Great location too !
Stayed 3 nights in Sep 2023
Response from Jurgen Goethuys, General Manager on Dec 11, 2023
Dear Justin,Our sincerest thanks for this positive review of your stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It is also rewarding to know that you found our location ideal for your needs.Our entire team sincerely appreciates your kind words. We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue providing excellent service.We look forward to welcoming you back. Best wishes,Jurgen Goethuys, General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cabri Christopher, Front office Manager on Oct 26, 2023
Beste Thomas, Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Cabri Christopher, Front office Manager

10/10 Excellent

Vinicius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing stay. Great breakfast and localization.
Stayed 2 nights in Oct 2023
Response from Cabri Christopher, Front office Manager on Oct 19, 2023
Dear Vinicius,Thank you for this positive feedback.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We are delighted to know that you appreciated our convenient location.We look forward to welcoming you again soon. Best regards,Cabri Christopher, Front office Manager

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Jul 2023
Response from Cabri Christopher, Front office Manager on Aug 5, 2023
Dear Juan,Thank you for sharing your kind review.We are thrilled to hear that you found our room cleanliness, hotel condition, and room amenities to be exceptional. Our team works diligently to maintain a high standard of cleanliness and comfort for our guests. We take pride in our modern interior design, serene atmosphere, and well-equipped rooms, which contribute to a pleasant stay.We look forward to welcoming you again soon. Best regards,Cabri Christopher, Front office Manager

10/10 Excellent

Dominique

Stayed 1 night in Jul 2023
Response from Cabri Christopher, Front office Manager on Aug 3, 2023
Dear Eileen, Thank you for your kind feedback.We are pleased with your overall positive rating and above all to share it with our team, as your complete satisfaction is a top priority. However, we would love to know how we could have made your experience even better. We truly value all feedback from our guests, as it gives us the opportunity to constantly maintain the quality of our services.We hope to see you again soon. Best wishes,Cabri Christopher, Front office Manager

10/10 Excellent

Misak, Miami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and very helpful. The room was spacious and the location of the hotel is great. Planning to stay there again.
Stayed 2 nights in Jun 2023
Response from Maartje Aukema, Guest relations on Jul 5, 2023
Dear Misak,It's a real reward to receive such a great review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back. Best wishes,Maartje Aukema, Guest relations

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
No way it is 4 stars.
I'd rate it barely 3 stars. Nightstand was about 8x8 inches.not enough space for phone charger book tissues glasses etc. Toilet in separate room from sink and shower.
Stayed 1 night in May 2023
Response from Maartje Aukema, Guest relations on May 31, 2023
Dear Guest,Thank you for taking the time to share your review.We’re sorry to hear that you didn’t enjoy your room or the decor in your bathroom; we like to believe we provide comfortable accommodation for all our guests, however, we understand, due to personal preference, this is not always the case. Please let our team know of any concerns and we will do our best to find a comfortable solution.We hope to see you again in the future. Best regards,Maartje Aukema, Guest relations

10/10 Excellent

Oliver, Moreno Valley

Stayed 8 nights in Apr 2023
Response from Maartje Aukema, Guest relations on May 2, 2023
Dear Oliver,It was a pleasure to receive this kind review of your time with us.We are pleased with your overall positive rating and above all to share it with our team, as your complete satisfaction is a top priority.We look forward to welcoming you back. Best wishes,Maartje Aukema, Guest relations

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Beautiful area, nice room, great staff,
Stayed 1 night in Mar 2023
Response from Maartje Aukema, Guest relations on Mar 23, 2023
Dear Melissa, Thank you for your kind feedback.We are thrilled to know that you had such a great experience with us. Thank you for your kind remarks regarding our decor. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We hope to see you again soon. Best wishes,Maartje Aukema, Guest relations

8/10 Good

Robert

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Maartje Aukema, Guest relations on Mar 6, 2023
Dear Robert,Thank you for rating your recent stay.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope to have the pleasure of seeing you again in the future. Kind regards,Maartje Aukema, Guest relations

8/10 Good

Abhinav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Maartje Aukema, Guest relations on Mar 24, 2023
Dear Abhinav,Thank you for rating your recent stay.We are pleased with your overall positive rating and above all to share it with our team, as your complete satisfaction is a top priority. However, we would love to know how we could have made your experience even better. We truly value all feedback from our guests, as it gives us the opportunity to constantly maintain the quality of our services.We look forward to the pleasure of seeing you again in the future. Kind regards,Maartje Aukema, Guest relations

6/10 Okay

Anil

Stayed 2 nights in Feb 2023
Response from Maartje Aukema, Guest relations on Feb 23, 2023
Dear Guest Thank you for rating your recent stay.We are sorry we fell short in meeting your expectations.However, we would be interested in knowing how we could have improved on your time with us.We hope to have the pleasure of seeing you again in the future. Kind regards,Maartje Aukema, Guest relations

8/10 Good

jasdeep

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not so easy to find though and the parking is the Q-Park which is literally next to the hotel.
Stayed 1 night in Feb 2023
Response from Maartje Aukema, Guest relations on Feb 8, 2023
Dear Guest,Thank you for taking the time to share your review.We truly appreciate you chose to stay with us. We are sorry to hear of the difficulty you had in finding us, please do not hesitate to contact us for directions or further information on how to locate us.We hope to welcome you again. Best wishes,Maartje Aukema, Guest relations

10/10 Excellent

vernon

Traveled with family
Liked: Cleanliness, staff & service
I just didnt like how cold it was in the room.
Stayed 8 nights in Nov 2022
Response from Maartje Aukema, Guest relations on Dec 12, 2022
Dear Vernon,Thank you for reviewing your stay with us.We regret you did not inform us of your concerns with the room temperature at the time, as our team members are always on hand to assist with any adjustments that might have been needed.We hope to welcome you back.Best wishes,Maartje Aukema, Guest relations

10/10 Excellent

Aleksandar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Mechelen
Nice stay. Very comfortable room with dedicated workspace and nice breakfast buffet.
Stayed 3 nights in Nov 2022
Response from Maartje Aukema, Guest relations on Nov 28, 2022
Dear Aleksandar,Thank you for sharing this review of your time at our hotel.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you again soon. Best regards,Maartje Aukema, Guest relations

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, parking is tough.
No parking, but there was an underground garage literally underneath the hotel at 22 Euro / night. The front desk had a list of parking garages in the area, if you were willing to walk a bit, there were garages under 10 Euro / night. Parking on the streets is free overnight (I think from 2000-0800), but it's 5 Euro per 2 hours during the day and you can only get 2 hours at a time...so the smart move is to park in one of the garages the hotel recommends. Other than that, the hotel was nice and clean, and the location was fantastic. It was a short walk to a couple great restaurants (we don't recommend Het Anker, we do recommend O'Fiach's), there's many to choose from. The main square is a short walk, with a huge church. Beautiful city and area.
Stayed 1 night in Nov 2022
Response from Maartje Aukema, Guest relations on Nov 24, 2022
Dear John,We'd like to thank you for taking the time to review your experience.We are very pleased to know that you had a great stay with us and enjoyed our convenient location. We appreciate your mentioning of the quality service and high standards which we strive to uphold.We all hope to welcome you back in the future.Best wishes,Maartje Aukema, Guest relations

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Maartje Aukema, Guest relations on Sep 14, 2022
Dear Aleksandar,Thanks for taking the time to send us a great rating.We are glad we were able to meet all your requirementsAgain, thank you very much.We look forward to welcoming you again. Best regards,Maartje Aukema, Guest relations

10/10 Excellent

Nele

Stayed 1 night in Sep 2022

10/10 Excellent

Munib

Stayed 1 night in Aug 2022
Response from Maartje Aukema, Guest relations on Aug 9, 2022
Dear Guest Many thanks for this high rating. We are glad we met your requirements. Thank you again. We hope to welcome you back for a return visit, Best regards, Maartje Aukema, Guest relations

10/10 Excellent

MIGUEL

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We love it. very nice & clean.
Stayed 5 nights in Jul 2022
Response from Maartje Aukema, Guest relations on Aug 3, 2022
Dear Miguel, Thank you for this kind review. The satisfaction of our guests is very important to us, and it was rewarding to receive your feedback. We are proud of the high standards we set for ourselves and this inspires us to continue maintaining our facilities to those standards. We look forward to welcoming you back. Best wishes, Maartje Aukema, Guest relations

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to explore the historical areas and the dining options were great and close by
Stayed 2 nights in May 2022
Response from Maartje Aukema, Guest relations on Jun 12, 2022
Dear Daniel, Thanks for posting such a positive review of your time at our hotel. We are delighted that you had a pleasant experience during your stay with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. The entire team hope we have the pleasure of welcoming you back very soon! Best regards, Maartje Aukema, Guest relations

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Maartje Aukema, Guest relations on May 20, 2022
Dear Guest We would like to thank you for your rating of your recent stay. We are glad that we met your expectations. We hope to have the pleasure of seeing you again in the future. Kind regards, Maartje Aukema, Guest relations

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Maartje Aukema, Guest relations on May 11, 2022
Dear Neil, Thanks for taking the time to send us a great rating. We are delighted you had a great stay. We look forward to the pleasure of seeing you again in the future. Kind regards, Maartje Aukema, Guest relations

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel with friendly staff. My only negative comment is that the room was really hot!
Stayed 1 night in Apr 2022
Response from Maartje Aukema, Guest relations on May 2, 2022
Dear Ian, Thank you for this review of your stay with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. The heating in every room is individually adjustable, one of our team members would've gladly assisted you in setting the room to your desired temperature if requested. The entire team hopes to welcome you back again. Best regards, Maartje Aukema, Guest relations

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great location
Stayed 2 nights in Apr 2022
Response from Maartje Aukema, Guest relations on May 2, 2022
Dear Ben, Thank you very much for this positive review. We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements. We look forward to welcoming you again soon. Best regards, Maartje Aukema, Guest relations

10/10 Excellent

Mauricio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Nov 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, bathroom position a little dd
Great central location & a good hotel, very convenient in all aspects. Bar area a little cold for the time of year, so it wasn't comfortable to hang around there. The bedroom was spacious, with a statement headboard surround and side shelves, which were all fixed, but I felt the overall layout was ill thought out. The bathroom, containing the shower & washbasin was next to the bed, and the toilet was separate, next to the entrance. The overall position of bed to bathroom was a little odd. Unfortunately, the bathroom door was too close to the bed and almost touched the mattress when open. The door opened outward, so it had to be opened fully against the wall, in order to be able to walk in to the bathroom. The bathroom doors were also glass, so if you used the bathroom at night and your partner is trying to sleep, the bright light does not help!
Stayed 2 nights in Nov 2019

10/10 Excellent

Phil

Liked: Cleanliness, property conditions & facilities, room comfort
Great location below average breakfast.
Great room, modern and clean with a very comfortable bed. Bathroom with shower and bath with good water pressure and lots of hot water. Breakfast was average and over priced as where the prices in the bar, staff where fine, professional and polite but not overly friendly. Location is very good close to the main square but a bit of a walk from the train station down lots of cobbled streets.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and best smelling hotel EVER - beautiful town!!!!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great property close to pubs, restaurants, center. 15-20 minutes walk to bus to Tomorrowland and train station but there’s a shuttle service available. Check in smoothies and very helpful. Recommend.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very comfortable, staff very friendly and an excellent location.
Stayed 1 night in Jul 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

JG, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a beautiful town! Will come back again
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Pablo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok hotel, terrible staff and support.
Overall the Hotel is ok. However the staff is null. During breakfast there is no one to help or check if your breakfast is included or not. The breakfast is one of the worse breakfasts I ever had. After asking the reception if breakfast was included and getting yes as an answer I still had to pay for one of the days, in which breakfast was not included (but I did not know and no one told me). Finally, it has been almost two weeks and cannot get my invoice :/ I am really disappointed.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel in central location
Stayed in Mechelen a number of times but first time at Novotel. Lovely modern hotel in central location. Attractive decor and comfortable accommodation. Pleasant breakfast. It was great to be able to park the car and enjoy the local sights and bars.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
Unfriendly Management
Management refused to allow a date change necessitated by medical problems
Stayed 4 nights in Oct 2018

10/10 Excellent

BenLapierre, Mechelen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing! The location is really good, the staff is polite and friendly and really makes you feel welcome from the time you step in to the time you check out. I have absolutely no bad comments for this stay. Everything was amazing.
Stayed 1 night in Aug 2018

6/10 Okay

Situl

Liked: Staff & service, property conditions & facilities
Hotel review - Novotel Mechelen.
The Hotel is nice and the service from the staff is very good. Unfortunately, there are only limited vegetarian and vegan food options which could easily be improved. Also, the Wi Fi service is unreliable and slow, please fix. Otherwise a nice hotel in the local area with convenient bus links and only a short walking distance from local shops and restaurants.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient for visiting Mechelen. We stayed at this hotel to visit ZOO Planckendael and so, we stayed there only for a night. But the location is perfect for visiting the central part of Mechelen as well. But no free parking but there is a public parking near by.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location.
Great hotel, great location, friendly and helpful staff, excellent breakfast. Really liked Mechelen.
Stayed 1 night in Aug 2018

10/10 Excellent

Krish, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place To stay in Mechelen
We reached hotel early still they could provide us room. The zhotel has very gud ambience and I liked the mandatory card access to lifts and WC for security. Staff were wonderful. The Hotel is next to Match Supermarket for daily needs. This one reason I booked this place. Very quiet and kids friendly. But this Hotels breakfast menu is a bit on lowerside compared to other Novotel Hotels. Menu needs a makeover. Service is same. Overall 5* family experience. Will stay with them agai
Stayed 4 nights in Aug 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Julia, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is great and very helpful! Maid knocked the door in the morning when I had a tag do not disturb but otherwise it’s all good. Room is not too big, but they have everything you need.
Stayed 4 nights in Jul 2018