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Reviews of Van Der Valk Hotel Dennenhof

3 out of 5
Van Der Valk Hotel Dennenhof
Bredabaan 940, Brasschaat

Reviews

7.8

Good

Rating 10 - Excellent. 103 out of 385 reviews" "
Rating 8 - Good. 167 out of 385 reviews" "
Rating 6 - Okay. 85 out of 385 reviews" "
Rating 4 - Poor. 21 out of 385 reviews" "
Rating 2 - Terrible. 9 out of 385 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff at check in.
Stayed 1 night in Nov 2023

10/10 Excellent

Antony

Stayed 1 night in Oct 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Marie

Stayed 1 night in Jun 2023

10/10 Excellent

Alan

Stayed 1 night in Jun 2023

8/10 Good

Bart

Stayed 3 nights in Sep 2022

6/10 Okay

Shahira

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Not ideal !
I booked 3 rooms in this hotel.. Hotel was generally clean but i was quite speechless when i found out that some rooms have no AC.. they provided a small fan though but in this warm weather it wasnt very useful. there was no double bed in the room but 2 beds put together which wasnt ideal. When having lunch, there was a worm in the straw of the drink which was disgusting and unacceptable. Good thing was that parking was on site and free.
Stayed 4 nights in Aug 2022

6/10 Okay

Shahira

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

maurice

Disliked: Cleanliness
Stayed 1 night in Jun 2022

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The whole look and feel of this hotel was excellence. The room was spacious and well equiped including the bathroom which is often an afterthought in many hotels. The setting was tranquil with plenty of places to walk. I stay in many hotels all across europe when travelling on business and for the cost i would put this one top of the list
Stayed 1 night in Jun 2022
Response from Tony on Jun 28, 2022
Dear, Thank you so much for your feedback! We are looking forward to welcome you back in the future! With kindest regards,

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean, details need work
Great location, quiet and close bike and walking paths. Room looked to be new, but bath plug was too small and I could not fill the tub, which was a shame. Internet dropped in and out of a wifi connection, and was not usable to watch a movie. The electronic door lock stopped working on the morning I was leaving, and some one had to open the door for me. Other than that, modern, clean place to stay
Stayed 1 night in May 2022
Response from Tony on Jun 14, 2022
Dear, Thank you for the time you took to write this review. I am pleased to read that you have enjoyed We have passed on your comments to management. We look forward to welcoming you again soon! With best regards,

8/10 Good

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Quality room with free parking. Room was. Clean and ideal for my stay. Breakfast could be better specially if you have to pay €15.
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from mp on Apr 25, 2022
Dank u vriendelijk voor uw review. Heel graag tot een volgende keer en nog een fijne dag toegewenst.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from K.H. on Jan 8, 2022
Beste, Hartelijk dank voor uw geweldige score. Wij kijken er naar uit om u in de toekomst terug te mogen verwelkomen! Met vriendelijke groeten, Kitty

4/10 Poor

Philip

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
One to avoid
Having stayed at other Van Der Valk hotels I was expecting the same high level of standards I have experienced before. Not so ! This hotel is in desperate need of some investment. From entering the main accommodation block you are instantly hit with a stale musty smell of a dying building. The rooms are old and tied and in desperate need of upgrading. Even the room key is a physical key and not a modern and secure key-card. You have to re-lock your room from the inside. Breakfast can only be described basic and for EUR15 you'd certainly expect a lot more choice and freshness. Coffee from the machine was the highlight ! My colleagues room had a large centipede walking across the bathroom and the sink was half hanging off the wall. Overall, a very very disappointing experience and I wouldn't recommend. The following night I stayed at a different Van der Valk and it was perfect so I'm really surprised they have allowed this property to fall into such decline. It's in a great location.
Stayed 1 night in Oct 2021
Response from Kitty on Nov 6, 2021
Dear Philip, First of all, we apologize that your stay with us did not go as planned. I can imagine that this is definitely not pleasant. When the sink is broken, we need to ask our maintance to repair/fix it. Do not hesitate to contact our 24-hour reception if you experience any problems during your stay, so we can resolve this for you immediately. Beginning next year, we will start a big renovation in our separate building. What did you miss or want to add on our breakfast buffet? With best regards, Kitty

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
motel experience
This hotel is more like a motel. We stayed there because we had a party nearby. On the positive side there is a small fan. on the negative side there is no window to open & the bed is (too) soft. However, this is not the ritz but a motel. So all in all; what you pay is what you get.
Stayed 1 night in Aug 2021
Response from Sam on Aug 22, 2021
Dear Mark, As you were staying in the motel part of the hotel everything you are saying is correct. That is why I would like to inform you that we also have a hotel section and for only 20 euros extra you have air conditioning, possibly a balcony and a room that is only 1 year old. Hopefully we will see yoiu again sometime! Kind regards.

10/10 Excellent

Jon

Stayed 1 night in Nov 2020
Response from GC on Dec 7, 2020
Dear Jon, Thank you so much for your lovely score! We are looking forward to welcome you back in the future! With kindest regards, Front Desk

8/10 Good

Antony

Business traveler
Liked: Property conditions & facilities, room comfort
Nice hotel which ticked most of the boxes. Road works going on atm so getting here was a challenge with road closures. Very comfortable and convenient. Just some constructive criticism.. the shower curtain / guard is not long enough so water spills on to the bathroom floor.. that could be a trip hazard. Other than that.. even although that.. i really enjoyed my stay.
Stayed 1 night in Oct 2020
Response from GC on Dec 7, 2020
Dear Antony, Thank you so much for your feedback! We are looking forward to welcome you back in the future! Best regards, Front Office

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
Good value
Stayed 1 night in Oct 2020
Response from GC on Dec 7, 2020
Dear Richard, Thank you so much for your feedback! We are looking forward to welcome you back in the future! Best regards, Front Office

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Comfortable stay good food and helpful staff
Stayed 2 nights in Aug 2020
Response from GC on Aug 18, 2020
Dear Kevin, Thank you so much for your feedback! We are looking forward to welcome you back in the future! With kindest regards, Glenn Front Office Van der Valk Dennenhof - Brasschaat

8/10 Good

Angelina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Clean comfortable and quiet very reasonable price
Stayed 1 night in Jul 2020
Response from GC on Jul 13, 2020
Dear Angelina, Thank you so much for your feedback! We are looking forward to welcome you back in the future! Best Regards, Glenn Front Office Van der Valk Dennenhof - Brasschaat

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay - clean, comfortable and exactly as expected
Stayed 1 night in Jul 2020
Response from GC on Jul 15, 2020
Dear, Thank you so much for your feedback! We are looking forward to welcome you back in the future! With kindest regards, Glenn Van der Valk Dennenhof - Brasschaat

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Never agree to get a room on the outer wing especially in cold seasons. A chilled air flows through door/windows and main heater does not give enough warm.
Stayed 2 nights in Dec 2019

10/10 Excellent

Marieke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Wilhelmine

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Inadequate standard rooms. Breakfast okay.
Rooms are in a separate building but breakfast is in the main building (and it was pouring it down in the morning). The main building had been updated to a good standard. The other building not. The room was very humid and there were no windows to open. One could only ventilate the room by keeping the front door open but this felt very unsafe as other hotel guests (or outsiders) will pass or could enter. The entrance of the hotel is badly lit and we had to pass it several times (in the dark) before finding it. Breakfast was ok but we are used to much better in general at van de Valk hotels. No one checked if quantities needed replenishing. There were no clean breakfast bowls and no one was at hand to clear any tables. We ended up clearing one ourselves. Staff was friendly and quick to remedy the situation (the hotel might have been understaffed?).
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, good breakfasts, friendly staff, overall a good hotel to stay in near Antwerp
Stayed 6 nights in Sep 2019
Response from mp on Oct 5, 2019
thank you for your response. It seems you realy enjoyed your staying. It would be our pleasure to have you as our guest again in the future

8/10 Good

Paramveer

Liked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from mp on Aug 10, 2019
Dank u voor uw beoordeling. Graag tot een volgende keer

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite hotel!
Always stay at this hotel when we are in Belgium. Staff are great and the rooms were always nice but they have had a new part added and the rooms are stunning. Separate toilet to the shower room. All different lighting. Great big widescreen TVs and the beds are so comfortable. Lots of space and natural decor with balcony’s and fridges in room. One of our favourite hotels and always such a good price.
Stayed 1 night in Jul 2019
Response from mp on Aug 5, 2019
Thank you for your message. We are realy happy you enjoyed staying in one of our new rooms. It would be a pleasure to welcome you again as a guest in the future.

6/10 Okay

Rob

Disliked: Property conditions & facilities
Flood the previous day caused all the toilet water to be brown, overall unfinished feeling to the new rooms. Will be very nice when they sort all the issues.
Stayed 1 night in Jun 2019

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just outside Antwerp
Excellent, very clean and cozy. Very good Chinese food right down the street. Will stay here again
Stayed 1 night in May 2019
Response from mp on May 8, 2019
Thank you for your respond. It will be our pleasure to have back as our guest ! have a nice day

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room was large and airy, very clean and quiet. the apartment block has the feel of dormitories, but the rooms are stylish. Coffee maker was rubbish. Staff were not too friendly.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness
gondition of the hotel is more like 2-3 stars hotel. Room was clean , but old fashion and very basic.
Stayed 1 night in Mar 2019

4/10 Poor

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Walking. Certain Staff are very unprofessional in their approach. This problem needs to be rectified. We have stayed here on 2 previous trips, but now extremely unlikely that we will stay here again.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 7 nights in Oct 2018

8/10 Good

Sarah, Midlands, UK

Liked: Cleanliness, staff & service, room comfort
Convenient and relaxed in a quiet, rural part of Belgium we'd visited before. This should have been our second stay but something went wrong with the first (last year) sport we were happy to be back!
Stayed 1 night in Sep 2018

8/10 Good

elias

It was very good service
It's good to visit
Stayed 6 nights in Aug 2018

10/10 Excellent

Pamela, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a quiet area
We stayed there for two nights for a wedding. Everything was just fine. Very delicious breakfast. All food beautifully presented
Stayed 2 nights in Aug 2018

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Road closed to hotel. Took us an hour to get in by way of detours. In the morning it was supposed to be open but it was blocked off again. Room was clean but stuffy so we used the fan most of the night. Overall disappointing.
Stayed 1 night in May 2018

8/10 Good

Wanli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Good food, nice people and clean. Very relaxing. I have dataset many times and continues to please.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Expected rural got construction and road noise
Building work going on half the hotel has been demolished Downstairs room had no opening windows just a door which Being on the ground floor you had to lock No telephone in room Bed very clean and comfortable room not a bad size Restaurant a little expensive and whisky a large one cost €14 and was served with ice without being asked for so had to wait for it to warm up before drinking Road very busy until early hours One of few hotels in the area however a few miles away you can get more for your money

8/10 Good

john, kent, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
second visit
upgraded room to superior at back of block. found the noise from other guests very disturbing. do not seem to think about other guests. had a very bad last night. other than that very much enjoyed our stay, food as usual was excellent. will be staying again in the future but not in a back room.
Stayed 3 nights in Nov 2017

8/10 Good

phil, kent

Liked: Staff & service, room comfort
Nice hotel
Basic room but comfortable plenty of parking easy to find
Stayed 3 nights in Oct 2017

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customers, we will be back :)
Not my first time here but it was for my partner, he was impressed by the size of the room and value for money. We tried the restaurant and we loved the food so much.
Stayed 2 nights in Oct 2017

8/10 Good

samer, neth

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
i like this hotel , was excellent for my visit purpose
Stayed 3 nights in Oct 2017