Indoor pool, seasonal outdoor pool, sun loungers
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Reviews of Hotel Anyóspark Mountain & Wellness Resort

4 out of 5
Hotel Anyóspark Mountain & Wellness Resort
Carretera D'Anyos S/N, Anyos

Reviews

8.4

Very Good

Rating 10 - Excellent. 119 out of 276 reviews" "
Rating 8 - Good. 111 out of 276 reviews" "
Rating 6 - Okay. 30 out of 276 reviews" "
Rating 4 - Poor. 8 out of 276 reviews" "
Rating 2 - Terrible. 8 out of 276 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tony

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Very old room, phone does not work, cannot call reception from room. Reception area being remodeled, work area not sealed or taped up with plastic sheets, dust gets into breakfast area, dust in the area, spa is not in the same building, have to walk a long distance in the cold, it would be worst if it is windy, rain or snow, hallway dark, motion sensor doesn’t come on until one steps into complete darkness, not a good feeling. Hotel towels are thin, cheap, less than comfortable. Will not recommend staying at this hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 7 nights in Feb 2024

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities
It's a long way from the hotel to the amenities area.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

David, Pleasanton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and quiet. Of course because of the heatwave, it was incredibly hot. There was construction throughout the property, so that was off putting and the property was split into several different buildings. The parking was silly. They had a pool party event that took a lot of parking so we had to search for parking at the hotel and there was no direction about the parking so we ended up paying 48 euros for one night’s stay. A very nice hotel though.
Stayed 1 night in Jul 2023

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from AnyosPark on May 5, 2023
Estimada Anna,¡Muchas gracias por elegirnos durante su visita a Andorra.Esperamos que vuelva a visitarnos en un futuro muy cercano.Le enviamos un cordial saludo.Atentamente,Anyos Park The Mountain &Wellness Resort

6/10 Okay

Nikolett

Traveled with partner
Liked: Cleanliness
Our stay was good, Anyos is a lovely place to stay the resort is close to everything what needs to be experienced in Andorra. However, there were a few disappointments: VIP access means nothing, not sure whose fault is that but when we asked for the perks, hotel were not aware of that. Also found it really strange that in a 4 star hotel they charging for parking (€18/ night )as we have not book through their website, felt a bit like we are not valued customers. Staff was friendly, however to speak with them was challenging as the majority of them does speak only catalans/spanish language. The room had a lovely view and it was nice and warm regardless the chilli weather outside and cleaners made the room everyday nice and fresh but the sheets had a few stains which was let down a bit. Furthermore, in 21st century would be nice to have a smart tv or more channel again in English. We had half board, breakfast and dinner was okay there were enough choice and mostly was enjoyable. Drink menu with prices would be nice for future reference at the dinner buffet. Spa facilities were okay, swimming pool is nice a fair size, steam sauna were lovely but the other sauna need repair, it was good for nothing. Jacuzzi is a bit small for such a huge resort and in the other pool water is cold to stay longer for massage. All in all it is a pleasant place to stay with lots of opportunities but some details what needs to be looked into.
Stayed 7 nights in Feb 2023
Response from Montse Molina on Feb 14, 2023
Thank you for sharing your experience, it is very valuable for us the opinion of our guests.We are pleased that the facilities and staff at the resort were to your liking.We take note of the details you mention to try to improve as we hope that our guests leave Anyós Park Resort completely satisfied.We are waiting to change some of the televisions at the request of the guest, we hope they arrive soon to be able to change them.We hope to improve all these details that you mention in order to exceed your expectations.Again, thank you for your feedback and we take note of it.Thank you very much.Yours sincerely,Montse MolinaRooms Division Manager

10/10 Excellent

Agnes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and area for a relaxing getaway. Loved the mountains. The rooms do not have air conditioning and when we stayed it was a hot day so the room got really warm.
Stayed 2 nights in Aug 2022
Response from Montse Molina on Sep 10, 2022
Thank you for your comments.I am sorry that you have suffered from the heat, normally in Andorra we do not suffer from big anticyclones, although the week you were there we did reach high temperatures.We hope to see you again soon.

8/10 Good

Francesc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious, with beautiful views of the mountains.
Stayed 1 night in Aug 2022
Response from Montse Molina on Aug 27, 2022
Thank you for your comments that helps to other future guests to stay with us.

10/10 Excellent

Joachim

Stayed 1 night in Jun 2022
Response from Montse Molina on Jul 2, 2022
Estimado Joachim, Muchas gracias por su excelente puntuación, esperamos volverlo a ver de nuevo pronto por el Resort. Reciba un cordial saludo.

10/10 Excellent

Maria Luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Hotel Anyos Park. From the wide variety of sumptuous food choices for breakfast and dinner to the very helpful and friendly reception staff particularly Jose Luis, Macya, Dora and Neyla — who made sure we had all the information we needed and who gave us very informative advice on activities to enjoy at Andorra. I was truly grateful when they helped me source the medication for my husband who caught a stomach bug and allowed their staff to drive me to the pharmacy. We would recommend Anyos to anyone who wants to spend a comfortable, enjoyable, and delicious holiday in Andorra
Stayed 2 nights in Apr 2022
Response from Mireia Aracil, Responsable de Recepción. on May 1, 2022
Apreciada Sra. Maria Luisa, Agradecemos su valioso tiempo empleado en dedicarnos estas palabras, vamos a transmitirlas a todo el equipo. Nos orgullece que hayamos superado sus expectativas, esperamos verla nuevamente en nuestro Resort. Reciba un saludo de todo el equipo de AnyósPark The Moutain & Wellness Resort.

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here.
Stayed 6 nights in Feb 2022
Response from Montse Molina on Apr 20, 2022
Dear Nicholas, Thank you for your comments, we can see that you enjoyed with us. We hope to see you again soon. Best Regards, Montse Molina Rooms Division Manager.

6/10 Okay

Dalia

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Victoria

Traveled with group
Liked: Cleanliness, property conditions & facilities
Problematic
Disappointed that the hôtel had many requirements to use its health facilities and pool. Understandably with the current pandemic, there were number restrictions in place and reservations needed to be made. What was less understandable was that of the three places in the pool, at any one given time, only two could be reserved. The third was pot luck. When this was questioned, I was instead given a space in the health members pool. However, on arrival I was told I not only had to buy a swim cap but also flip flops as that was standard hotel policy. There is nothing on this site, nor on the Hotel’s site which indicates this. As both of these items are already ones I own, I didn’t want to spend money on duplicates. Visitors should be advised of this on booking, so they can take their own if they have them. As such, the reason for booking this hotel was rendered null. Also disappointed that in a 4 star hotel there was no kettle in the room (had to ask and the one I was given was broken), no milk cartons for the coffee and tea and no shower gel in the bathroom. I would not reserve this hotel again.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great Except for English TV Chanel beyond BBC world Lovely room decoration
Stayed 2 nights in Dec 2019
Response from Mónica Mesa - Guest Relations Manager on Feb 5, 2020
Dear Client, Thank you very much for choosing us, we are very happy to know that you have enjoyed Anyospark and that it has been your pleasure to be with us, as for English television, we will look to be able to expand the channels, thanks for letting us know this too, as it helps us improve in our services :) Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property very nice pool and bar just very far from actual hotel.
Stayed 3 nights in Dec 2019
Response from Mónica Mesa - Guest Relations Manager on Feb 5, 2020
Thank you for giving us the possibility of having you with us at AnyosPark, we are glad that you enjoyed our facilities and we hope to receive it again, very soon Best regards,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location in a lovely little village, the view from the front of the hotel is lovely, sadly it is built within a rockface therefore some rooms do not benefit of this view despite being sold as a mountain view suite, ours was on the first floor and our terrace opened out onto a view of stone. The staff were very attentive and friendly. The buffet restaurant was a very good standard with lots of choice for the evening buffet for just €20. The rooms are lovely however our shower temperature was very uncomfortable. Overall a good hotel but personally I wouldn’t choose to stay again due to a few niggles.
Stayed 3 nights in Dec 2019
Response from Mónica Mesa - Guest Relations Manager on Feb 5, 2020
Dear Client, We greatly value to convey their experience and know AnyosPark enjoyed the hotel, but we regret to tell us that he will not because some reviews, we would like to know what you mean? If you prefer, you can send us these comments that make you think so to anyospark@anyospark.com to improve the points that are not right. Best regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In my opinion its the best hotel in the area. Good size rooms, friendly and polite staff and great facilities.
Stayed 3 nights in Nov 2019

10/10 Excellent

Thomas, Panama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spa. Ok breakfast. Big rooms. Cheap Haircuts. Good massages.
Stayed 1 night in Nov 2019

10/10 Excellent

Bolther, Panama City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic rooms. Good breakfast. I will go back next time.
Stayed 1 night in Nov 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're thinking of using the spa you'll need a swimming cap and flip flops.
Stayed 2 nights in Oct 2019

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
reat gym and otherwise ok hotel
Gym was really great in fact as good as the best anywhere. Common areas like bar were more like hostel than hotel though and breakfast was a bit substandard in a grim space almost totally devoid so of natural daylight.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are great. Since it was a down season, some if the amenities were limited: some restaurants closed or had limited choices.the hotel should let us know during checkin and not when we came down for dinner..Also I thought it was a bot rude for the breakfast staff to ask us to leave exactly at 10:30 when rhe breakfast time was over..that could have waited another couple minutes so I could at leadt finish my coffee
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Pool area was nice, but it took us 3 lifts and a 5 minute walk to get to it! The room we were given had a terrible view and was as far away from the facilities as you could get considering the amount we paid for it. We felt the value for money at this hotel was poor.
Stayed 3 nights in Aug 2019
Response from Mónica Mesa - Guest Relations Manager on Aug 31, 2019
Dear Client, Thank you for choosing us, we take note of your comment to improve our services. Best regards,

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from Mónica Mesa - Guest Relations Manager on Jun 24, 2019
Gracias por el tiempo dedicado en puntuarnos, nos sabe que alegria recibir una puntuación de 5 sobre 5 y saber que han estado tan bien con nosotros, Esperamos sinceramente que vuelva a repetir una estancia con nosotros . Saludos cordiales,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off season ski town
This was the nicest place we could find in Andorra. It was definitely off season and felt abandoned. The lights are all on sensors (that are a bit slow), so hallways were always dark at first, which isn’t very inviting. It’s a bit from town but it’s nice to have some fresh air and a view of the mountains. The room got so hot that we had to take our key card out at night so the furnace would shut off and then we opened the windows for a bit. The spa area had too many rules (we had to buy overpriced swim caps and flip flops to use the pool) and was not attached to the hotel. The steam room and parts of the area needed a bit of a cleaning and refresher/paint etc. I wish we had done more research and gone to Caldea instead for our spa day. The massages were weak and I would not recommend it. The women who gave them were clearly more used to giving facials, plus they shorted us 10 minutes on the massages. They did not even have robes in the spa area and the hotel gave us a card to check out 1 flimsy towel each. The lockers require €1 every time you open it/lock it. We has some trouble communicating with the staff at times. Thank goodness I speak some Spanish, because English speakers must not be common guests. But this may just be an off season thing.
Stayed 2 nights in May 2019
Response from Mónica Mesa - Guest Relations Manager on May 29, 2019
We want to thank you for choosing us and your comment because it helps us improve the service offered. We regret the inconveniences and we sincerely hope you give us a second chance. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2019
Response from Mónica Mesa - Guest Relations Manager on May 27, 2019
Thank you for your excellent score, we hope to see you again at AnyosPark very soon Best regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing find!
This cozy resort was an amazing find in the middle of a quaint country! The staff was outstanding, excellent food and impeccable spa and amenities. A must stay in Andorra!
Stayed 2 nights in May 2019
Response from Mónica Mesa - Guest Relation Manager on May 27, 2019
What a joy to know that your experience has been so good to us, I do not know how to explain how happy it is to know that you have left with this perception, sincerely, we hope to receive it again at AnyosPark very soon Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Mónica Mesa - Guest Relations Manager on May 16, 2019
Apreciado cliente, Queremos darle las gracias por habernos dado la oportunidad de tenerlo en AnyosPark y por haber valorado su experiencia con nosotros. Espermos sinceramente volver a recibirlo. Saludos cordiales,

10/10 Excellent

FABIOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
We had a fantastic time. Excellent service, friendly staff. Convenient to get to the slopes and move around Andorra. Definitely coming back. Thank you!
Stayed 6 nights in Apr 2019
Response from Mónica Mesa - Guest Relations Manager on Apr 17, 2019
Thank you for your review and for choosing our hotel. We appreciate you taking the time to provide us with a feedback of your stay,We are very happy to know that it has been so good !!! Best Regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Horrible Cleaning and service
Although the location is beautiful, the cleanliness of the rooms was horrible, with accumulation of dust such that you could see the trace of your finger passing it through the night stand. When we complained to the reception, they cleaned the room but only the visible areas, under the bed was very dirty still Then the bathroom toilet broke and the whole bathroom got swamped. We had to be transferred to another room late at night, we had to cancel our dinner plans and no one helped us move our luggage from one room to another one. Next morning, when I requested to speak to the lodging manager Laura, despite the fact that she was aware of who we were and the situation (I was in front of the reception as they spoke) she said that she was very busy with meetings and could not attend us until 4 PM. I felt a COMPLETE neglect from members of the hotel towards the issues encountered during our stay accompanied by no-interest on their behalf.
Stayed 3 nights in Mar 2019
Response from Mónica Mesa-Guest Relations Manager on Apr 3, 2019
Dear customers, We are sorry that your stay has not been pleasant, in response to your comment, we regret regarding the cleanliness, of course, nothing that tells us, falls within our standards of service and cleaning that we have established, but we know ,at the hotel reception they sent him immediately to make the room and when the bathroom toilet broken, they were immediately changed room,but for the inconveniences, together with Expedia, we made a refund of money, there was no disinterest on our part, it is true that the hotel manager was meeting when they called her from reception, but she contacted to the general manager of the Resort right off and he went immediately to receive their complaints and managed the reimbursement for the problems he had. We are very sad that you left with this feeling of our hotel. Best regards,

8/10 Good

Verified traveler

Stayed 6 nights in Mar 2019
Response from Mónica Mesa - Guest Relations Manager on May 11, 2019
Apreciado Cliente, Queremos agradecerle el echo de habernos escogido y el tiempo dedicado en darnos una valoración, esperamos sinceramente tener la oportunidad de volver a recibirlo. Saludos cordiales,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
A great place to stay. Lots of things for kids to do, while the adults can relax over their meal. The food was freshly prepared and served by enthusiastic staff The room is very spacious and well maintained. The pool was great for an after ski relaxation.
Stayed 3 nights in Feb 2019
Response from Mónica Mesa- Guest Relations Manager on Feb 19, 2019
Thank you, we are very happy with your score and your comment, we hope to have you again, very soon Best regards,

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Choice in Andorra
We were very happy with the standard of accomodation and service at Anyos Park. Parking was simple and convenient, staff were exceedingly helpful and our apartment was excellent. Highly recommended
Stayed 3 nights in Oct 2018
Response from Front Office Manager on Nov 10, 2018
Good afternoon, Thanks you very much for you kind words. I will transfer your comments to the team. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveler

5 star facilities marred by 3 star service
This property has superb sports facilities, rustic spacious accommodation and a world-class spa. However, it’s service did not live up to the quality of the facilities. Dinner in the sports bar arrived undercooked and its lone waiter was insufficient for the number of diners. Laundry service was returned 30 hours late. Club staff were often engrossed in personal discussions and inattentive to the needs of patrones. If staff were better trained and managed, Anyos Hotel could merit 5 stars.
Stayed 7 nights in Sep 2018

8/10 Good

Ronit

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
מקום מושלם בהרים
לא קבלנו את החדר שהזמנו והיינו צריכים ללחוץ כדי לשנות . בסופו של דבר קיבלנו את החדר שהזמנו באתר . המקום מקסים הנוף מהחדר מושלם החדר גדול ונוח המיטות לא כל כך . האוכל בסדר בארוחת בוקר אין ירקות בכלל ...אזור מועדון הספורט ממש יפה וגדול ומהנה . למעט האוכל (לא כדאי לקחת עם ארוחות ) והמיטות הלא כל כך נוחות היה מושלם
Stayed 8 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very nice place to stay with family. The spa area was awesome, the indoor pool has many different fauntains, and other water massage options.
Stayed 1 night in Jul 2018

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time in Andorra
Lovely resort with amazing views. Great spa facilities and lovely outdoor pool and lounge area. Gondola lift up into the mountains is a must. The views are spectacular!
Stayed 3 nights in Jun 2018

8/10 Good

Caue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

DIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place and very helpful staff
Stayed 1 night in Jun 2017

8/10 Good

Shandos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort. We had a big, spacious room, the breakfast buffet was great, all the staff were friendly, and we didn't get charged for parking. (Probably because it was low season and everyone could fit in the smaller, free carpark, or maybe the parking fee has changed.) Unfortunately though, the wi-fi did not work in our room (we had to walk to the lift for it to work) and our dinner at the restaurant was only okay. It was a bit expensive (though not surprised as it is a hotel restaurant), the food wasn't that great and it took a long time to receive the bill. Also, the lockers in the change room at the swimming pool/spa require a €1 coin to lock. Annoying when you have left your purse back at your hotel room, and then are told off for taking your bag into the swimming pool area! It's okay to use the jacuzzi, sauna and steam bath if you don't have a swimming cap.

8/10 Good

Elizabeth, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Good, brief stay in the summer
Nice resort/hotel, lots of families staying as well. The spa was not as relaxing as I imagined it would be because of the families/children running around---but it was sufficient to serve as a base around Andorra. The room was nice, relatively comfortable. Taxi service to other areas was easy enough, as was walking to some nearby towns north of Anyos. It'd be easier if you have a car, but it's not completely necessary. Stayed in June 2016.

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mr A, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anyos Park was great
Great hotel with fantastic views. Nice breakfast in the morning. Andorra was a pleasent surprise.

10/10 Excellent

Willy, São Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well located in a nice Andorra
well located in a nice Andorra 4 miles from downtown but away from the shopping tourist path

2/10 Terrible

amer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nul a fuir
A fuir nous sommes arrivé et reparti aussi vite une honte chambre non conforme dans sa taille , sombre,le spa est pas dans l'hôtel, hôtel vieillot la porte à l entrée est HS nul indigne pour un 4 étoiles fuyez vraiment a la réception elle vous indique brièvement. explications 0 l'impression de les ennuyé vraiment n'y aller pas !!!!
Stayed 3 nights in Dec 2023