Pool Access Deluxe (Shower & Whirlpool) | View from room

Reviews of Krabi La Playa Resort

4 out of 5
Krabi La Playa Resort
143 Moo 3 Tambon AoNang A.Muang, Krabi, Krabi

Reviews

8.2

Very Good

Rating 10 - Excellent. 115 out of 341 reviews" "
Rating 8 - Good. 155 out of 341 reviews" "
Rating 6 - Okay. 52 out of 341 reviews" "
Rating 4 - Poor. 15 out of 341 reviews" "
Rating 2 - Terrible. 4 out of 341 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with friendly staff which we have stayed at before and loved; just looking a bit tired in places.
Response from jeab on Feb 7, 2024
Dear Steve Thank you for your feedback and your recent stay. Glad to know that you had a good time with us.We are looking forward to serve you again shortly.Warm regards,Petcharat BoonsopaResident Manager

10/10 Excellent

Chong Woei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is very big and comfortable
Stayed 3 nights in Feb 2023

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is amazing and beautiful
Stayed 1 night in Feb 2023
Response from Mike on Feb 21, 2023
thank you so much! We are looking forward to welcoming you back in the near future.

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great time here lounging by the pool in the morning, staff are all so great
Response from jeab on Feb 2, 2023
Dear RobThank you for yourstaying with us and your great comment. We are so much appreciate to know that the facilities and services provided was meet to your satisfactory. We are really hope to welcome you back again in the near future.Warm regards,Petcharat BoonsopaResident Manager

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this hotel. After we arrived we decided to extend our stay instead of moving onto another hotel we had booked. The pool facilities are fantastic and the buffet breakfast set us up for the day.
Response from jeab on Jan 20, 2023
Dear JamieThank you for choosing to stay with us and pleased to stay longer. We are so much happy to learn that you had a good time with our hotel facilities and services provided. We are looking forwards to se you again in the near future.Warm regards,Petcharat BoonsopaResident Manager

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort. Front desk staff are wonderful. We had trouble with calling and they could not find our reservation. Took some time and they found it. I think it was a language barrier. Food at breakfast lovely and restaurant is very good. We are there a few times. Location is excellent walkable to beach and downtown area. Would recommend again.
Stayed 4 nights in Jan 2020
Response from jeab on Jan 14, 2020
Dear Jill Thank you for your wonderful feedback and your recent visit. We are so happy to know that you had a pleasant time with us and our team delivered satisfied service to your expectation. Thank you for your recommendation and really hope a chance to take care of you again in the near future. Warm regads, Petcharat Boonsopa Resident Manager

4/10 Poor

Verified traveler

Stayed 3 nights in Jan 2020
Response from jeab on Jan 12, 2020
Dear our valued guest Thank you for your visit and your valued feed back. If there is any additional comment is avaialable kindly contact me directly at any time. We are looking forwards to welcome you back again in the near future. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

KC

Stayed 2 nights in Dec 2019
Response from Aom on Dec 30, 2019
Dear KC on, Greetings from Krabi La Playa Resort and The Small Hotel Group. Thank you for stayed with us and your kind comments, we will use for improve our service in the near future. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Customer Relations Manager

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I am absolutely disgusted with my reservation here. We booked a 3 bedroom apt to be given 2 sep rooms-with young children. The door between the rooms would not open properly and my son got insured as the door swung back at him. Management are diabolical. Can’t and won’t help. Had to move rooms to be given a 2 bedroom apt. Food is mediocre. Bugs on salad at breakfast. Staff don’t listen when you order - 3 times I was given completely the wrong item, I don’t know why we kept going back. Pool bar prices are astronomical. Air conditioning leaks / floods on the floors, every day we saw maids mopping various rooms. I’ve been trying to complain through Expedia for the last few weeks and the hotel are not getting back to Expedia. Or perhaps Expedia are every bit as rubbish as this hotel. Ridiculous. I would NOT recommend this hotel. I also paid for a 3 bedroom apt and was given a 2 bedroom, and at the moment, no reimbursement.
Stayed 6 nights in Oct 2019
Response from Aom on Dec 5, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort. Thank you for your kind comments and we are very sorry for made you inconvenient during your stayed with us. First of all we would like to apology to you, however we would like to explain that the room category normally we sales 3bedrooms for all family that 1 unit of Family room and 1 Premier room with connecting door from balcony. 1st when you informed the situation our team tried to solved problem move you to 2 Family Suite with connecting door for more convenient for your family and explain to you the condition of booking non refundable same as our website information. (you agreed to move rooms). Case of Food in restaurant due to the we don't know this case exactly in case we know about this situation then we can help you to solve it immediately. During your stayed in case of you need help you can contact our Front Desk Team we are available 24 hrs. to service you and our guests. We hope to see you again if you have any further assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Customer Relation Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
All good although they struggled to find my booking at first when they did they upgraded me which was very nice
Stayed 1 night in Nov 2019
Response from Aom on Nov 28, 2019
Dear Alan, Greetings from Krabi La Playa Resort and The Small Hotel Group. Thank you for your stayed with us and your kind comments, we will use for improve our service in the near future. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Account Receivable Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! Very clean, fantastic staff, great facilities
Stayed 5 nights in Nov 2019
Response from Aom on Nov 16, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort and The Small Hotel Group. Thank you for your stayed with us and your kind comments, we will use for improve our service in the near future. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Account Receivable Manager

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hospitality, the staff were great. The superior room with a garden view was spacious, with a good sized bathroom and basic amenities. Loved the pool and pool bar. Location was off the main street so it’s nice and quiet, and there’s a nice food market just five minutes walk from the resort.
Stayed 4 nights in Nov 2019
Response from Aom on Nov 11, 2019
Dear Shaun, Greetings from Krabi La Playa Resort and The Small Hotel Group. Thank you for your stayed with us and kind comment, we will use for improve our service in the next future. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Account Receivable Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Excellent location and walking distance to shop, restaurant, beach and away from main traffic. We had an older unit and the balcony door lock was broken we are not able to lock it from inside. SECURITY ISSUE.
Stayed 3 nights in Oct 2019
Response from Aom on Nov 8, 2019
Dear Anonymous, Greetings from Krabi La Playa Resort and The Small Krabi. Thank you for your stayed with us and you comments, we will use for improve our service in the near future. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Account Receivable Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management is handled very well about the fully booked situation by provided a good upgrade package to their sister hotel.
Stayed 3 nights in Oct 2019
Response from Aom on Nov 5, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort. Thank you for your stayed with us and good comments we will use for improve our service in the next future. Best regards, Supakkee Thanawuth Account Receivable Manager

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Bad service with an attitude
The staff did not care about customer service and incompetent. We booked an airport transfer which never arrived. We were denied gold member privileges. Our family booked a 3 bedroom suite in which we were issued two keys and denied extra keys without a deposit. At no time did the manager or assistant manager apologize bur instead responded in a passive aggressive attitude with a fake smile. The facilities were adequate but all services including room service stops at 7pm.
Stayed 3 nights in Oct 2019
Response from Aom on Nov 22, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort and The Small Hotel Group. Thank you for your stayed with us and your kind comments, we will use for improve our service in the near future. Pleased to inform that now onward our Restaurant open hours till 10.00 pm. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Account Receivable Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Aom on Oct 16, 2019
Dear Anonymous, Thank you for your kind comment to us, we will use for improve our service for the next future. We look forward to welcoming you to our hotel for next time. Best regards, Account Receivable Manager

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was nice, staff was very polite & helpful. Scenery surrounding the hotel and foods was brilliant
Stayed 7 nights in Sep 2019
Response from Aom on Sep 18, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort. Thank you for your good comments, we will note and action for improve our service for next future. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Account Receivable Manager

8/10 Good

Rihan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost there
Very nice resort with friendly staff, but disappointing breakfast.
Stayed 3 nights in Sep 2019
Response from Aom on Sep 16, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort. Thank you for your comments we will use for improve our services in the future. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Account Receivable Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
Our 2nd time staying here. Didn’t know they hv a new wing now which does not hv view! Previously 5yrs ago only 1 building n all rooms facing pool.now the water in the toilet smells of bleach! So we smelled of bleach as well! Breakfast was v poor. None taste good even omelette is not gd. Only french toast n fruits are nice. Limited selection. Gym equipments are not working! Only location is good. Near beach n hawker centre.
Stayed 3 nights in Jul 2019
Response from jeab on Jul 12, 2019
Dear our valued guest Thank you for your candid feedback! We are so sorry that hear that you had unsatisfied stay on your 2nd visit. All of your comment was well noted and we do hope to serve you again in the future if your next visit plan is Ao Nang. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019
Response from Aom on Jun 26, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort. Thank you for your stayed with us as per your comments we will use for improve our service. Hope to see you again. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Front Office Manager

10/10 Excellent

Steve, Melbourne, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older property but well maintained with good service and a lovely buffet breakfast. Pools were clean and plenty of deck chairs
Stayed 14 nights in Jun 2019
Response from Aom on Jun 26, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort. Thank you for your stayed with us as per your comments we will use for improve our service. Hope to see you again. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Front Office Manager

8/10 Good

Stephen

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Most of Staff are very welcome and nice. The room and bathroom needs update. Bath towels are deep red and dated, suggest to change to white. Location is good, very close to everything.
Stayed 5 nights in Jun 2019
Response from Aom on Jun 26, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort. Thank you for your stayed with us as per your comments we will use for improve our service. Hope to see you again. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Front Office Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The facility was not great. Room was very humid and a lot of mosquitoes.
Stayed 3 nights in Jun 2019
Response from Aom on Jun 26, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort. Thank you for your stayed with us as per your comments we will use for improve our service. Hope to see you again. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Front Office Manager

8/10 Good

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Krabi Stay
Stayed 3 nights in Jun 2019
Response from Aom on Jun 26, 2019
Dear Sir/Madame, Greetings from Krabi La Playa Resort. Thank you for your stayed with us, your comments we will use for improve our service. Hope to see you again. Should you need our assistance please do not hesitate to contact us. Best regards, Supakkee Thanawuth Front Office Manager

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krabi 2019
Nice hotel. Great location. Quick walk to the beach and local shopping. The place to book excursions and taxis is literally behind the hotel, so that was super convenient. From desk service was helpful and accommodating. My main complaints have to do with the room. Shower head was broken, and since our shower isn’t fully enclosed, like the upgraded rooms, water went all over the place. The beds were a little too hard for my taste, too. Other than that, I would recommend this hotel.
Stayed 1 night in Apr 2019
Response from jeab on May 13, 2019
Dear Desiree We thank you for your valuable comments.We must sincerely apologize regards to the room facilities did not meet to your satisfaction you kind comment was well noted for further action. We are delighted that you enjoyed our Resort and look forward to welcoming you back soon. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from jeab on Mar 26, 2019
Dear our valued guest Thank you for your kind feed back and your recent stay. We are looking forwards to welcome you back again in the near future. Warm regards, Petcharat Boonsopa Resident Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ever think about this hotel and resort is true thankyou
Stayed 11 nights in Mar 2019
Response from jeab on Mar 26, 2019
Dear our valued guest Thank you for your visit and your kind feed back. We do hope to serve you again for your next visit in Krabi. Warm regards, Petcharat Boonsopa Resident Manager

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2019
Response from jeab on Apr 16, 2019
Dear our valued guest Thank you for your kind feedback. hope to serve you again in the near future. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from jeab on Dec 23, 2018
Dear our valued guest Thank you for your visit and your feedback. We are waiting for your next visit in Ao Nang. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2018
Response from jeab on Dec 23, 2018
Dear our valued guest Thank you for your recent visit and your feed back. Hope to welcome you back again in the near future. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Staff very helpful...upgraded my room...nice pool...comfortable room...responsive staff...very good location...close to beach...long boat to Reilly Beach...nightmarket...while and transportation. Room was quiet...bed very comfortable. Breakfast limited but ok. I recommend this hotel ...so much better than average.
Stayed 5 nights in Oct 2018
Response from ่jeab on Nov 25, 2018
Dear John Thank you very much for your visit and kind review. It is fantastic to read that you had a great experience with us and impress with our hotel and services. Thank you for recommend us to other travelers and looking forward to welcoming you again soon!

10/10 Excellent

Bhal, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Clean rooms. Near to Aonang Beach.
Lovely islands near by. Food is lovely. Various restaurant. Interesting entertainment. Very good tailor in town. Umo Collection. The best in town. Ask for Subash. Wont regret it. I would recommend to hire a car or a motorbike to visit places .
Stayed 4 nights in Aug 2018
Response from jeab on Sep 7, 2018
Dear Bhal Thank you for your visit and kind feedback. We are so happy to know that you had a good time while staying with us and we are looking forward to welcome you back again in he near future. Warm regards, Petcharat Boonsopa Resident Manager

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family and friends holiday
Service is exceptional
Stayed 2 nights in Aug 2018
Response from jeab on Aug 29, 2018
Dear Jenna Thank you for your visit and your kind feedback. We so appreciate to know that you had a good time with us. We are really hope to welcome you back again in the near future. Warm regards, Petcharat Boonsopa Resident Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well positioned close to beach, restaurants and shops. Hotel staff were exceptional in trying to please.
Stayed 4 nights in Jul 2018
Response from jeab on Jul 27, 2018
Dear our valued guest Thank you for your visit and your kind feedback. We are so ppreciate to know that you had a good time with us. We are really hope to serve you again in the near future. Warm regards, Petcharat Boonsopa Resident Manager

10/10 Excellent

Maria, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect location; close to amenities and beach, yet quiet. The staff were absolutely wonderful. They were personable and went out of their way to ensure our holiday was wonderful and relaxed. We worried about nothing. Saree and Pun are well organised and friendly while the junior staff, Num, Tommy, Zoll and Noona were just lovely and made great friends with our 8 year old who still talks about them and misses them. The pools areas are clean and well laid out. The room was always clean and fresh. The bed was super comfortable. The food was basic but well prepared and served. We honestly could not fault anything about our 12 night stay. For a moderate sized resort it was super friendly.
Stayed 12 nights in Jul 2018
Response from jeab on Jul 25, 2018
Dear Maria Thank you for your wonderful kind comments and Five star rating. We are delighted to read that you fully enjoyed all the facilies of our Beautiful Resort and I will sure to pass on your comments to Seree and his team. We very much look forward to welcoming you back in the future. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Jane, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel quite close to Noppharat Thara beach
Stayed in the Deluxe Premier room which is rather basic. Simple hotel with simple breakfast. Would recommend it because it’s quite near to Noppharat Thara beach that’s really nice during low tide! It’s like a 5mins walk to a 7-11 which is really convenient :) Very near to Kodam kitchen which is probably the best Thai meal I ever had! As I was there on a weekend, the hotel provided shuttle to the night market at a small cost which is great!
Stayed 2 nights in Jul 2018
Response from jeab on Jul 25, 2018
Dear Jane Thank you so much for your five star rating and your kind comments on our beautiful Resort. We are happy to read that you found all services and facilities to your total expectation. Looking forward to welcoming you back soon. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

craig, perth australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good pool
Hotel was nice with a good pool and pool bar. Easy walking to the beach and shops along the beach
Stayed 1 night in Jul 2018
Response from jeab on Jul 15, 2018
Dear craig Thank you for your visit and your kind feedback. We are so appreciate to know that you had a good time with us. We are really hope to serve you again in the near future. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
Excellent stay with great location near nice restaurant etc very friendly helpful staff
Stayed 4 nights in May 2018
Response from jeab on Jun 14, 2018
Dear John Thank you for sharing such a great review - we are always delighted to receive such positive feedback and we are all pleased that you have enjoyed your stay. I will be sure to share all of your kind comments with my team and we all hope to have the chance to welcome you back again soon! Warm regards, Petcharat Boonsopa Resident Manager

10/10 Excellent

Irit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from jeab on Jun 14, 2018
Dear Irit Thank you for taking the time to share your very kind review. I will be sure to share your kind feedback with my colleagues and we hope you will have the opportunity to visit again soon! Warm regards, Petcharat Boonsopa Resident Manager

4/10 Poor

Babs , Uk

Liked: Staff & service
Disliked: Cleanliness, room comfort
Arrived in the room to stained bedding, brownish coloured pillowcases that should have looked white and mouldy pillow. Don’t expect to sleep in more than 0630 as constant doors slamming, they should warn customers to close doors (like any decent person would do) and not slam them as others may be sleeping. Walls paper thin so you can hear conversations. 2 nights of people partying in their rooms which kept us awake until they were told to turn the music down. Steel work, cutting, drilling work around the pool so not peaceful. Poor choice for breakfast unless you want curry at 0700. Pool bar staff brilliant. Room to change in before our long journey back just about adequate, clean but hot and through the cleaners cupboard. Asked for smoking room, got non smoking although it was to have one on the balcony. Very strict check in time even though the hotel was half empty. Would not stay here again.
Stayed 7 nights in May 2018
Response from jeab on May 19, 2018
Dear Babs Thank you very much for visiting our Krabi La Playa Resort and your candid feedback. Your feedback is extremely valuable to us, as we strive to improve with each and every day. I am very sorry to read that we have not been able to meet your expectations and I can ensure you that we will discuss your experience in detail with the team. Please allow me to add that even all of our rooms are none smoking but you can smoke at the provided area or at the balcony of your room as we are understand the smoker who need some place for smoking. Thank you again for your feedback - we will take further action for all of your valued comments. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Response from jeab on May 13, 2018
Dear our valued guest Thank you for staying with us and your feedback. We areso happy to know that you had a satisfied stay with us. We are looking forwards to welcome you back again in the near future. Warm regards, Petcharat Boonsopa Resident Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness
One of the room had a stench. Pillow covers had a stale smell which led me to think they were not changed or not washed well.
Response from jeab on May 12, 2018
Dear our valued guest Thank you for your comments.We must apologies that your stay with us at Krabi La Playa Resort was not to your total satisfaction on this occasions. I will personally follow up with our Housekeeping Team for our improvement to avoid such a re -occurrence from happening again. We do hope that you will return to Krabi La Playa Resort in the future. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Nurul, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
so-so
this time the hotel fails to even acknowledged / reply any of my emails sent months earlier - requesting for a specific room / bedding arrangements. Mattress are hard, no bidet in the bathroom some days they were no room service. however, they've done so much to upgrade the look / interior of the hotel staff are all very very friendly
Stayed 3 nights in Apr 2018
Response from jeab on May 5, 2018
Dear Nurul I am glad to hear that your overall experience was positive.I am disappointed to hear that your requested was not done as none reply email and the bedding condition did not meet your expectations during your stay. We will certainly review these points and take corrective action. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Alex, London

Liked: Cleanliness, property conditions & facilities, room comfort
Nice newly builded hotel.
Nice modern hotel with 2 different pools. Close to Ao nang beach around 10 min walk. The location offers very nice not touristic restaurant s.
Stayed 3 nights in Apr 2018
Response from jeab on Apr 30, 2018
Dear Alex Thank you for your visit and feed back we are so appreciate to learn that you had a good time with us. We are looking forward to serve you again in the near future. Warm regards, Petcharat Boonsopa Resident Manager

4/10 Poor

lam, hong kong

Disliked: Staff & service
unfriendly staff and bad service , when we arrived on the first day we check in, the manager said their hotel is overbooked, suggest us to move to other hotel to stay for two days and come back to theirs on the third day but the hotel they offered us is phra nang inn which the room is smaller and not cleaned , so we rejected , I think this is the most bad experience I had on my holiday
Stayed 5 nights in Feb 2018
Response from jeab on Mar 4, 2018
Dear lam Thank you very much for your visit and feedback. I deeply regret that the hotel provided has not been able to meet your expectations as we had the accident overbooked situation. All your comments are essential in enhancing our service and resort and I have already shared your feedback with the team. Warm regards, Petcharat Boonsopa Resident Mnager

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poolside room
Comfortable poolside room very big pool enjoyable stay
Stayed 3 nights in Jan 2018
Response from jeab on Feb 6, 2018
Dear roger Thank you for your visit and your kind feed back. We are so happy to know that you had a good time with us and looking forward to welcome you back in the near future. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from jeab on Jan 19, 2018
Dear Karen Thank you for your visit and your kind feedback. We are looking forward to welcome you back again in the future. Warm regards, Petcharat Boonsopa Resident Manager

6/10 Okay

DAMIEN

Disliked: Cleanliness
Average hotel.
This hotel was quite expensive for the condition and location. The room is much smaller than described from the website and the bed is not comfortable. There is barely a view from the patio.
Stayed 3 nights in Jan 2018
Response from jeab on Jan 9, 2018
Dear DAMIEN I am very sorry to hear that several things throughout your stay did not meet your expectations. All your comments are essential in enhancing our service and resort and I have already shared your feedback with the team. Warm regards, Petcharat Boonsopa Resident Manager

8/10 Good

Brittany, Ottawa, ON

Liked: Cleanliness, staff & service
Comfortable
Just left Krabi and La Playa Resort. Overall it was good, no big complaints. If you’re getting a good rate than feel satisfied to book here. Location is good in that it’s near the main shops and close to the beach. The pool was nice too. We had just a standard room with three beds for three adults. The beds were very hard and not super comfortable in my opinion but my traveling counterpart said the bed was fine so matter of preference. The restaurant and food generally is not great. The breakfast ughhh. It could be that I had pretty high expectations though just coming from Chiang Mai where the food was amazing everywhere you ate. Not so much in Ao Nang where the hotel is located. The food was pretty bad equally everywhere. We just arrived today in Patong so hoping the food options get much better. Complaining aside, I’d like to give a big shout out to my gal at the tour desk. She was awesome and super friendly. She was basically the only person on staff that spoke English so I used her for everything, including booking all my tours and travel. Great lady. By the way, best tour ever was Krabi Sunset Cruises. We had a blast. This hotel is a Canadian 3.5 star. It was good.
Stayed 5 nights in Dec 2017
Response from jeab on Dec 21, 2017
Dear Brittany Thank you very much for staying with us! The team and I are all delighted to learn that you are having a good time with us. Thank you also for your valid comment regarding the extra bed and breakfast experience. I can ensure you that we will address your mentioned points to the team. We are looking for your next visit if you are plan to visit Ao Nang in the future. Warm regards, Petcharat Boonsopa Resident Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel location and services.. room are spacious and tidy. would love to visit again.
Stayed 2 nights in Nov 2017
Response from jeab on Dec 5, 2017
Dear our valued guest Thank you for your visit and your 5 score feedback. We are so happy to know that you had a good time with us and thank you for planning to come back again. Hope to see you soon. Warm regards, Petcharat Boonsopa Resident Manager