Ratings based on 226 Verified Reviews

4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Excellent hotel location and services.. room are spacious and tidy. would love to visit again.
2 out of 5
by A verified traveler from australia

breakfast

Posted Oct 29, 2017
Pros: staff
Cons: Definetly the breakfast=not many choices-very basic
Location: whatever you want to do
not real good-very basic breakfast-were not told by Expedia of major renovations to swimming pools-rooms-& reception.Very disappointed..
Comment from Hotel Management
Nov 3, 2017 by jeab, Hotel Management
Dear john Thank you for your visit and your candid feedback. In regards to the breakfast selection we are on decision processes. As the property need to be renovated the notification letter was distributed to all business partners for their awareness. We are so sorry that you were not been informed. At the mean time the property has completed all works. The resort get back to normal. We are looking forward to serve you again in the peaceful resort in Ao Nang. Warm regards, Petcharat Boonsopa Resident Manager
1 out of 5
by A verified traveler from SYDNEY

Notification of renovations

Posted Oct 23, 2017
Pros: Staff fantastic.
Cons: Expedia should have notified of major renovations taking place.Very disappointed.
Major renovations taking place to pools-reception-rooms.Dissapointed with Expedia.
Comment from Hotel Management
Oct 31, 2017 by jeab, Hotel Management
Dear MEL Thank you for your visit and your feedback. We are so regret that you had an inconvenience stay as we are on renovation processes. As the job must be done for security reason, at the mean time the main pool was operated all resort facilities was back to normal situation. We are really hope that you will come back to Krabi La Playa Resort again in the future if you are plan to visit Ao Nang. Warm regards, Petcharat Boonsopa Resident Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Aug 30, 2017
It's not a 4 stars , Pros: staff very friendly, breakfast buffet was delicious. Cons: too noisy, mosquitoes inside the rooms without having to open the windows, no body wash/gel they never resolved that problem, Not enough pillows, only one pillow, the shower room did not have a door!! The amenities seemed old not taken care of, overall I would give it a 2.9 rating.
Comment from Hotel Management
Sep 4, 2017 by jeab, Hotel Management
Dear our valued guest Thank you for your visit and your candid feedback. We are so sorry to know that you had unsatisfied stay. All of your comments has been well noted for our immediate action. Thank you for your suggestion and hope to serve you again. Warm regards, Petcharat Boonsopa Resident Manager
2 out of 5
by A verified traveler

Close to beaches and shopping

Posted Aug 30, 2017
Pros: close to shopping areas, restaurants, food places, tour information, transportation, ATM machines as well as money exchange kiosks. The breakfast buffet was amazing, the bed was very confortable, very clean rooms, with enough things. Friendly staff(sometimes). Cons: wifi was terribly slow, had to log in all the time, when asked staff for soap because it ran out, we were never given it, the tv never turned on, laundry, put The clothes on the basket they never picked it up and we were told to let them Know 24 hours in advance, so that was a huge inconvenience. Also bring repellent because you will be eaten alive by mosquitoes even inside the room when checking out we had to wait over an hour outside the lobby and it is not a closed area, it is humid and bunch of mosquitoes, we needed to wait for our transportation to the Airport. Also at nights, there was some beeping noise coming from the upper floors, that was very annoying i had to check outside to see what that was, some alarm of some sort.
Comment from Hotel Management
Sep 4, 2017 by jeab, Hotel Management
Dear our valued guest Thank you for your visit and your candid feedback. We are so sorry to know that you had unsatisfied stay. All of your comments has been well noted for our immediate action. Thank you for your suggestion and hope to serve you again. Warm regards, Petcharat Boonsopa Resident Manager
5 out of 5
by A verified traveler

Posted Aug 17, 2017 on Hotels
Great pool friendly staff excellent service
Comment from Hotel Management
Aug 20, 2017
Dear our valued guest Thank you for your visit and your kind feedback. We are so happy to know that you had good time with us. We are looking forward to serve you again in the future. Warm regards, Petcharat Boonsopa Resident Manager
3 out of 5
by Rayman

Posted Jul 26, 2017 on Hotels
Comment from Hotel Management
Jul 29, 2017
Dear our valued guest Thank you for your visit and your feedback. hope to serve you again in the future. Warm regards, Petchatat Boonsopa Resident Manager
2 out of 5
by A verified traveler from Australia

Situated close to shops an beaches

Posted Jun 28, 2017
Pros: The pool, breakfast nice variety of food
Cons: maintenance ,pool has some cracks .Corridors should be clean more often .
Location: Location was good i didn't like like the entrance of the hotel , The lane that take you to the hotel is discussing .
Room was dirty upon arrival,bathroom full of hair . I saw the manager and she sent someone to clean, it was left the same.I made my bed practically everyday ,their services was discussing ,the bed look like they never made it. . Didn't replace tea or coffee . I think they are careless about the cleanliness of the rooms. Other than that the food for breakfast was excellent .
Comment from Hotel Management
Jul 2, 2017 by jeab, Hotel Management
Dear Susy Thank you for your visit and your candid feed back, all your comments was well noted for our action. We are so appreciate that you like our pool and the breakfast atmosphere. Hope to welcome you back again in the future. Warm regards, Petcharat Boonsopa Resident Manager
4 out of 5
by falah

good hotel, bad service

Posted Jun 15, 2017 on Hotels
Good hotel, bad service. None of the staff speak decent English, my stay was good but was spoiled during check out when I wasn't allowed to bring one of the 'complimentary' water bottles with me? Also, because check out took them so long, the hotel driver I ordered lectured me on being 5 minutes late. If you don't care much about service the hotel is pretty good.
Comment from Hotel Management
Jun 25, 2017
Dear falah Thank you for your visit and we are so sorry that unable to provided you the satisfied service. Thank you for your valued comment it was well noted for our action. Hope to welcome you back again in the future. Warm regards, Petcharat Boonsopa Resident Manager
2 out of 5
by A verified traveler

Hotel has gone down in standard.

Posted May 25, 2017
We stayed here around 8-9 months ago. It was excellent. This trip we notice that hotel wifi was not strong n most of the time not working. Swimming pool used to have water falling from elephants mounts , now no more. Pool was too deep at 1.4 m. Should have some part lower for short people. So they can enjoyed. Our room 207 has shower glass door half missing, only one side table beside bed. All the hotels we stayed had small side table at both side. Look like hotel have No money so cutting cornor. This is our 4th time stay here n our last time.
Comment from Hotel Management
Jun 25, 2017 by jeab, Hotel Management
Dear our valued guest Thank you for your visit and your returning. We are sorry that unable to served you the satisfied service for this visit. Thank you for your candid comments which was noted for our action. Warm regards, Petcharat Boonsopa Resident Manager