2 outdoor pools, open 6:00 AM to 9:00 PM, pool umbrellas, sun loungers

Reviews of Taumeasina Island Resort

4.5 out of 5
Taumeasina Island Resort
Beach Road, Apia

Reviews

8.6

Excellent

Rating 10 - Excellent. 208 out of 393 reviews" "
Rating 8 - Good. 111 out of 393 reviews" "
Rating 6 - Okay. 47 out of 393 reviews" "
Rating 4 - Poor. 19 out of 393 reviews" "
Rating 2 - Terrible. 8 out of 393 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Reservations on Apr 19, 2024
Talofa Lava Tanya,Thank you so much for your perfect scores regarding your recent stay with us. We hope you have made memories and are already planning your return.If there was any area whereby we could have done better to enhance your stay, we would love to hear from you. Thank you once again and we look forward to your return. Kind regards

10/10 Excellent

Malu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 4 nights in Apr 2024
Response from Reservations on Apr 17, 2024
Talofa Lava Malu, Thank you so much for your perfect scores on your feedback regarding your recent stay with us. We hope you have made memories along the way and are already planning your return. If there was anything that we could have done to enhance your stay further, we would love to hear from you. Thank you and kind regards.

6/10 Okay

Matt

Liked: Staff & service
Average property, just a slightly rundown feeling and okay food.
Stayed 6 nights in Apr 2024
Response from Reservations on Apr 17, 2024
Talofa Lava Matt, Thank you for your feedback regarding your recent stay with us. We are currently working on enhancing our property with constantly painting the rooms and blocks and our room linens are fresh with the new orders. If there was any aspect that requires immediate attention, we would love to hear from you so that our team can work on it ASAP. Thank you once again and we look forward to hearing from you soon. Thank you and kind regards.

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations on Apr 16, 2024
Talofa Lava Junior, Thank you so much for your perfect scores. We trust your stay was memorable and hope you are already planning your return. If there was anyway we could have made your stay better, we would love to hear from you. Thank you once again and we look forward to welcoming you home. Kind regards.

6/10 Okay

Troy

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cleanliness - Room had cob webs in corners and carpet looked like it wasn't vacuumed. Saw chicken bones left by the pool that hadn't been cleaned up for more than 4 hours. Pool deck had boards that weren't nailed down and could be a hazard. Had to ask (call and go to front desk) 4 times to have room service food and plates taken. Overall the property has potential, they just need to step it up in multiple areas of the property.
Stayed 3 nights in Mar 2024
Response from Reservations on Apr 9, 2024
Talofa Lava Troy, Thank you for providing your feedback regarding your recent stay with us as we value your feedback to allow us the opportunity to better our services and facilities. We sincerely apologize for any inconvenience caused during your stay and we hope that the issues raised whilst you were here had been actioned accordingly. This has been escalated to the respective departments concerned and for them to relook into their processes so that these are not repeated. We thank you so much once again and we do hope that this does no put a damper on your overall experience here in the resort and Samoa. We look forward to welcoming you home. Fa'afetai tele lava and best regards.

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and look forward to coming back on Friday 😊
Stayed 3 nights in Mar 2024
Response from Reservations on Apr 4, 2024
Talofa Lava Carlos. Thank you for your perfect scores regarding you recent stay with us. We hope you are making memories in Samoa and we look forward to you return tomorrow. Enjoy the rest of your stay and kind regards.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Reservation on Apr 3, 2024
Talofa Lava Ellen, Thank you for your scores regarding your recent stay with us. We hope you had a memorable stay and are already planning your return. If there was anyway we could have made your stay more memorable, we would love to hear from you. Thank you and kind regards.

10/10 Excellent

Javier, Hamilton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice island resort that my family and I enjoyed. Friendly staff and great food from the Hotel restaurants. It will be great to have a convenient store onsite for basic needs.
Stayed 3 nights in Mar 2024
Response from Reservations. on Mar 31, 2024
Talofa Lava Javier, Thank you for your perfect scores regarding your recent stay with us. We are happy to hear it was enjoyable and hope that you are already planning your return. If there was anything that we could have done to make your stay more memorable, we would love to hear from you. We look forward to your return. Happy Easter and best regards.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
First class establishment.
Stayed 6 nights in Mar 2024
Response from Reservations on Mar 13, 2024
Talofa Lava Paul, Thank you so much for your perfect scores regarding your recent stay with us. We hope you have made lots of memories. If there was anything that we could have done to make your stay better, we would love to hear from you. We look forward to welcoming you home. Thank you once again and best regards.

8/10 Good

Jacinta

Stayed 3 nights in Mar 2024
Response from Reservations on Mar 31, 2024
Talofa Lava Jacinta, Thank you for your scores regarding your recent stay with us. We hope you enjoyed your stay with us and have taken hope lots of memories. If there was anything we could have done to make your stay more memorable, we would love to hear from you. Thank you once again and we look forward to your return. Best regards

8/10 Good

Stewart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small beach with coral comming to near surface. Great pool, breakfast good. Sadly no pizza available for lunch/dinner.\. Great view from room.
Stayed 3 nights in Feb 2024
Response from Reservations on Mar 8, 2024
Talofa Lava Stewart, Thank you so much for your feedback regarding your stay. We sincerely apologise we were not able to serve pizza as the ovens are still yet to be fixed (awaiting parts). Overall, we hope you had enjoyed your stay with us and are already planning your return.Thank you and kind regards.

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Reservations on Mar 2, 2024
Talofa Lava Jennifer, Thank you so much for your scores regarding your recent stay with us. We sincerely apologise for the inconvenience experienced throughout your stay. We thank you so much for your continuous support and look forward to welcoming you in the near future. Best regards.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to unwind after a long day.
Stayed 1 night in Feb 2024
Response from Reservations on Feb 27, 2024
Talofa Lava Trisha, Thank you so much for your perfect scores. We certainly hope you had a wonderful stay and a memorable one as well. If there was anything we could have done to make your stay more memorable, we would love to hear from you. We look forward to welcoming you home.Best regards

4/10 Poor

Viena

Traveled with partner
Liked: Staff & service
I paid for deluxe king room and I got a standard room The bed was moving a lot and noisy., bathroom floor was dirty
Stayed 7 nights in Feb 2024
Response from Reservations on Feb 22, 2024
Talofa Lava Viena, Thank you for your feedback regarding your recent stay with us. We have checked on the Room type booked and noted that RM#103 was indeed an Ocean View room. Please advise if you had addressed this at reception so that we could have moved you. We have addressed the bathroom floor cleanliness issue to our Housekeeping team. Since the room is occupied at the moment, we will check on the bed once vacated. We sincerely apologise for the inconvenience experienced but do hope to looking forward to welcoming you home. Thank you and kind regards

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Reservations on Mar 21, 2024
Talofa Lava Joseph,Thank you so much for your perfect scores regarding your recent stay with us. We trust you had a wonderful time and are already planning your return. If there was anything we could have done to make your stay better, we would love to hear from you . We look forward to your return. Thank you and kind regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 5 nights in Feb 2024
Response from Reservations on Feb 10, 2024
Talofa Lava James. Thank you so much for your perfect scores. We hope you have taken back home, fond memories of the resort and are already planning your return. If there was anything that we could have done to make your stay more memorable, we would love to hear from you as well. We look forward to your return

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful villa
Stayed 4 nights in Jan 2024
Response from Reservations on Feb 4, 2024
Talofa Lava Jerry, Thank you for your perfect scores regarding your recent stay with us. We hope you have also taken home fond memories of the resort and Samoa as well. If there was anything we could have done to make your stay more memorable, we would love to hear from you. We look forward to your return. Best regards.

10/10 Excellent

Lamepa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations on Jan 30, 2024
Talofa Lava Lamepa, Thank you so much for your perfect scores regarding your recent stay with us. We are grateful for this and hope you have taken fond memories of the resort and Samoa. If there was any way we could made your stay more memorable, we would love to hear from you. We look forward to your return. Best regards

10/10 Excellent

Jessie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish this resort was the BEST I’ve ever experienced ☺️ the staff goes above and beyond for you and everyone is so friendly! Our room was beautiful & so was the WHOLE resort! Will definitely be back again!
Stayed 2 nights in Jan 2024
Response from Reservations on Jan 29, 2024
Talofa Lava Jessie, Thank you Jessie for your perfect scores based on your experience here at Taumeasina Island Resort. We are happy to hear that your stay was memorable and hopefully you are already planning your return. We look forward to welcoming you home soon. Best regards.

10/10 Excellent

Alexandria

Traveled with family
Liked: Cleanliness, amenities
Best experience ever!
Stayed 3 nights in Jan 2024
Response from Reservations on Jan 22, 2024
Talofa Alexandria, Thank you for your feedback and your perfect scores regarding your recent stay. We hope you have taken home fond memories and are already planning your return. Best regards

10/10 Excellent

Herrietta

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Taumeasina is literally the BEST hotel in Samoa. I never want to go anywhere else when staying at Taumeasina. Its hard to not yearn to go back. But this most recent stay, I felt like the sewer system is getting worse. I pray they're doing something about it.
Stayed 2 nights in Jan 2024
Response from Reservations on Jan 15, 2024
Talofa Lava Herrietta, Thank you so much for your feedback and thank you so much for your continuous support. Much appreciated. Our Maintenance Team is working on the sewer system and yes, there will be improvement. We look forward to your return. Best regards.

10/10 Excellent

Okusitino

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing highly recommend!!
Stayed 1 night in Jan 2024
Response from Reservations on Jan 15, 2024
Talofa lava Okusitino, Thank you so much for your perfect scores regarding your recent stay with us. We hope you have taken home fond memories of the resort and your Samoa as a whole. If there was any way we could have made your stay better, we would love to hear from you. We look forward to your return. Best regards.

2/10 Terrible

Norman

Traveled with family
Overrated for the price they charge. Not a true 5 Star Hotel. Second time staying there, Saletoga, Sheraton and Tanoa trump them hands down in customer service and so many other areas.
Stayed 2 nights in Jan 2024
Response from Reservations on Jan 11, 2024
Talofa Lava Norman, Thank you for submitting your feedback on your recent stay with us. We have noted that the Customer Service was a set back. It will be very helpful if you could please advise us on specific areas where we could have done better. Thank you and kind regards.

4/10 Poor

Ashlee

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Reservations on Jan 9, 2024
Talofa Lava Ashlee, Thank you for your scores. Please advise on how we could have made your stay better so that we can improve on it. We look forward to hearing from you. Kind regards.

8/10 Good

Hannah

Liked: Staff & service, property conditions & facilities
Whilst Taumeasina is so modern and has beautiful facilities, for the price of the stay the rooms are very small
Stayed 4 nights in Dec 2023
Response from Reservations on Jan 9, 2024
Talofa Lava Hannah, Thank you so much for your feedback. We do have online promotions and promotions by other booking avenues whereby you can get a better deal. In addition to this, Taumeasina Island Resort has a gym, spa, nightly entertainment and recreational activities whereby all are in one. Also, town is only 10mins away. Trust this justifies the price. Thank you and kind regards.

10/10 Excellent

Saulala

Stayed 1 night in Jan 2024
Response from Reservations on Jan 9, 2024
Talofa Lava Saulala, Thank you so much for your perfect scores. We hope you have taken back fond memories of the resort and Samoa as a whole. We look forward to your return. Thank you and kind regards.

8/10 Good

GALUEFA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely gardens and surroundings. A buggy request was always easy and the drivers were friendly also room service staff were lovely. The only downfalls i experience, upon check in we waited a while for someone to show us where our rooms are. I also emailed to request a shower chair for my elderly mother, the reply was one will be placed in the room a plastic chair. This was not the case when checked in, had to ask again for one. For a big resort, should probably invest in buying proper shower chairs for the elderly/disabled guests. A normal plastic chair like the one we were given for our stay is not a safe option.
Response from Reservations on Dec 31, 2023
Talofa Lava Galuefa, Thank you for providing your feedback regarding your recent stay with us. We are happy to hear that the staff and drivers were friendly. However we sincerely apologize for the check in and the delay in having the chair brought to your room. We will use this as an example of communication within the team as you did request for a chair to be placed in the bathroom. with the constant room changes, this should have been communicated. I do hope everything else was memorable during your stay. Many thx again and we look forward to your return. Best regards

6/10 Okay

Rosa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Feedback
Booked something different to what was offered at the hotel which was disappointing.
Stayed 2 nights in Dec 2023
Response from Reservations on Dec 30, 2023
Talofa Lava Rosa, Thank you for your feedback regarding your recent stay with us. We have received the confirmation as a Deluxe Ocean View King. We believe there was mention at the Front Desk that you had reserved a room with 2 double beds. Unfortunately, since we did not have any availability, we were not able to adhere to the room type change. We sincerely apologise for the inconvenience caused and would recommend to reconfirm with the resort direct on the bed type and if you wish to make changes to the bed type prior to arrival.Thank you and best regards.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Reservations on Jan 31, 2024
Talofa Lava Amy, Thank you so much for your perfect scores regarding your recent stay with us. We certaintly hope you have taken home fond memories of your stay and are already planning your return. If there was any way we could have done better to enhance your stay, we would love to hear from you too. We look foward to welcoming you home. Best regards

6/10 Okay

Moses

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Unfortunately for a high class resort that’s quite pricey we’ve stayed in cheaper hotels that were kept in better conditions. The bathrooms didn’t have enough toiletries, the room smelt terrible and just the overall service was not 5 star at all. We spent a week in Fiji before coming to Samoa and the service there far better. Come on guys yous need to lift your game! Constructive criticism.
Stayed 5 nights in Dec 2023
Response from Reservations on Dec 29, 2023
Talofa Lava Moses. Thank you so much for your feedback regarding your recent stay with us. We sincerely appreciate your feedback and do apologize for any inconvenience caused during your stay. We have escalated this feedback to the departments concerned so that we can better ourselves. We hope your recent experience does not mar your overall perception of Samoa and the resort. We thank you once again for your time in allowing us the opportunity to improve and we look forward to your return. Thank you and kind regards.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reservations on Dec 26, 2023
Talofa Lava Mathew, Thank you for your perfect scores regarding your recent stay with us. We hope you have taken back fond memories of the resort and Samoa as a whole. We do look forward to welcoming you back home. Thank you and kind regards

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time with the family! The staff are helpful and friendly and the facilities are the best I have experienced in Samoa. The children loved the swimming pool and also kayaking!
Stayed 3 nights in Dec 2023
Response from Reservations on Dec 25, 2023
Talofa Lava Cecilia, Thank you so much for your positive feedback and we hope you have taken back fond memories of the resort and Samoa and are already planning you return. We look forward to welcoming you home. Best regards.

8/10 Good

TESI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet options. They have daily activities you can join in on - karaoke night was so much fun. Staff are friendly. Love the pool ❤️
Stayed 2 nights in Dec 2023
Response from Res on Dec 22, 2023
Talofa Lava Tesi,Thank you for your scores regarding your recent stay with us. If there was any way we could have done things better to enhance your stay, we would to hear from you. We look forward to your return. Fa'afetai tele lava

10/10 Excellent

TEEVALE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservations on Dec 22, 2023
Talofa Lava Teevale, We trust you have reached home safely and have taken back fond memories of the resort and Samoa as a whole. If there was any way we could have done things better, we would like to hear from you. We look forward to your return. Fa'afetai tele lava

10/10 Excellent

Jacque

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment
Stayed 1 night in Dec 2023
Response from Reservations on Jan 29, 2024
Talofa Lava Jacque, Thank you so much for your perfect scores on your recent stay with us. We are excited to share the news with our team and hope you had a memorable stay. If there was any way we could have done better to further enhance your stay, we would love to hear about it so that we can improved. We look forward to welcoming you home. Fa'afetai tele lava and best regards.

10/10 Excellent

Tali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing, awesome staff the pool area was amazing separate area for kids and adults, the beach area is beautiful everything you need like kayaking, floaters or what ever you need they have.
Stayed 1 night in Dec 2023
Response from Reservations on Dec 15, 2023
Talofa Lava Tali,Thank you so much for your perfect scores regarding your recent stay with us. We are happy to hear you enjoyed your stay with us and are hopefully planning your return. We look forward to seeing you all soon.Fa'afetai Tele Lava and best regards.

10/10 Excellent

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family short vacation.
Stayed 1 night in Dec 2023
Response from Reservations on Dec 14, 2023
Talofa Lava Trisha, Thank you so much for your perfect scores regarding your recent stay with us. We hope your stay was memorable and are already planning your return. if there was anything we could have done better, we would like to hear from you. We look forward to welcoming you home. Best regards

8/10 Good

Sili

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Reservations on Feb 8, 2024
Talofa Lava Sili, Thank you for your scores on your recent stay with us. We hope you have taken back fond memories of your stay with us and are already planning your return. If there was anything we could have done to make your stay memorable, we would love to hear from you. Thank you once again and best regards.

10/10 Excellent

Karanina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on Dec 8, 2023
Talofa Lava Karanina, Thank you for your perfect scores regarding your recent stay with us. We gather your stay was fun and memorable. We hope you are already planning your return. We look forward to welcoming you home. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Reservations on Dec 5, 2023
Talofa Lava, We are excited to recieve your perfect scores. We trust you have taken back fond memories of the resort and Samoa and are already planning your return. We look forward to welcoming you home.Faafetai tele lava.

4/10 Poor

Morag

Business traveler, Traveled with partner
Liked: Staff & service
Very friendly staff (Grace servings of a night time was outstanding), the spa and its staff were great, What we didn’t like was the party non family friendly atmosphere of a night time, loud music playing to very late at night ( very different to the previous times I have stayed there
Stayed 4 nights in Nov 2023
Response from Reservations on Dec 5, 2023
Talofa Lava Morag, Thank you for your feedback regarding your recent stay with us. We sincerely apologise for the music at the bar as it was only to be at a good audible scale during the main entertainment times. Other than that, the music is to be on low or within a good volume range where patrons can converse with each other without shouting and also that the nearby rooms are not disturbed.We have escalated this to the Managers on duty during these times to ensure that the volume is controlled. We are happy to hear that the staff were friendly and that the spa team were memorable. We sincerely apologise for the inconvenience caused and do hope this does not marr your overall perception of your experience in Samoa and Taumeasina in general. We do look forward to welcoming you home. Kind regards

4/10 Poor

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed Linen needs replacing, hair in bathroom sink and shower, noise from bar and band area noisy for adjacent units, food quality average. Bit of a hike if walking to town meaning transport required (not due to the distance but the to the heat for those not used to it), over all underwhelmed but few options in Apia itself.
Stayed 2 nights in Nov 2023
Response from Reservations on Dec 1, 2023
Talofa Lava Michael, Thank you for your feedback regarding your recent stay with us. We sincerely apologise for the inconvenience caused and will have the team relook into the issues detailed. This has been escalated to the Head Of Departments Concerned and to improve on it. Room cleanliness and the noise level control at the bar area. We do hope that this does not marr your overall perception of Taumeasina and Samoa as a whole.Thank you once again and kind regards.

10/10 Excellent

May

Stayed 1 night in Nov 2023
Response from Reservations on Dec 22, 2023
Talofa Lava May, We are so grateful for your perfect scores regarding your recent stay with us. If there was any way we could have done things better, we would like to hear from you. We look forward to your return. Kind regards.

10/10 Excellent

Maria

Stayed 2 nights in Nov 2023
Response from Reservations on Dec 22, 2023
Talofa Lava Maria, Thank you so much for your perfect scores regarding your recent stay with us. We hope you have taken back fond memories of Samoa and the resort as a whole. We look forward to your return. Faafetai tele lava.

6/10 Okay

Charlene

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was beautiful but the customer's service could definitely have been much better from the Taumasina team as a whole especially for what you pay to stay at this property. A smile and a friendly greeting goes a long way. Acknowledge your customers & making them feel welcome is key. Thank you to Sharmaine for doing just that. Cindy the entertainer was great as well. We had some minor issues with the room but overall is was good.
Stayed 10 nights in Nov 2023
Response from Reservations on Nov 25, 2023
Talofa Lava Charlene, Thank you so much for your constructive feedback. Yes, 100% agreed that because of the hospitality industry we are in, we all need to acknowledge and greet the guests with a smile and a welcoming tone. The very first aspect of the industry that we emphasize on.We will be using this feedback for training purposes and will continue to do so until it is embedded in our DNA. Happy to hear that Sharmaine and Cindy stood out. Thank you so much once again for this and we are sorry for issues incurred with the room. We look forward to welcoming you home.Fa'afetai lava and best regards.

10/10 Excellent

Watene

Liked: Cleanliness, staff & service, property conditions & facilities
Modern Good aircon
Stayed 5 nights in Nov 2023
Response from Tom on Nov 22, 2023
Talofa Watene, Thank you for your perfect scores. We hope your stay was enjoyable and memorable and we do hope you are already planning your return. If there was any way we could have done things better, we would love to hear from you. Thank you and we look foward to welcoming you back home. Fa'afetai tele lavaReservations

10/10 Excellent

Jim, Federal way

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will be back
Stayed 7 nights in Nov 2023
Response from Reservations on Nov 20, 2023
Talofa Lava Jim, Thank you so much for your perfect scores. We trust your stay was memorable and you are already planning your return. If there was any way we could have improved, we would like to hear from you too. We look forward to welcoming you home. Best regards.

8/10 Good

Shana-Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reservations on Nov 16, 2023
Talofa Lava Shana, Thank you for your scores regarding your recent stay with us. We hope your stay was memorableIf there was any way we could have enhanced your stay, we would love to hear from you. We look forward to your return

10/10 Excellent

Sheehan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Reservations on Nov 14, 2023
Talofa Lava Sheehan, Thank you for your perfect scores regarding your recent stay with us. We trust you have taken back fond memories of Samoa and are already planning your return.If there was any way we could have enhanced your stay, we would love to hear from you. Best regards.

4/10 Poor

Faleupolu

Disliked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from Reservations on Nov 13, 2023
Talofa Lava Faleupolu, Thank you for your scores on your recent stay. If there was any way we could have enhanced your stay, we would love to hear from you. Thank you and kind regards.