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This hotel exceeded my expectations. The staff was very helpful and nice. The restaurant/bar area is very nice and reasonably priced. Shout out to Denise in the restaurant/bar for her great service! Would definitely stay here again.
Timothy
Stayed 2 nights in Mar 2024
Response from Matt Frank on Mar 11, 2024
Thanks Timothy. It's great to hear that we exceeded your expectations. Denise is a valued staff member and always gets compliments on her customer service skills. We are lucky to have her work here. Please come by and see us again.
The registration people were very professional and caring
Susan
Stayed 1 night in Feb 2024
Response from Matt Frank on Mar 6, 2024
It's great to hear that our staff provided an exceptional experience during the check-in process. We enjoyed hosting you for your visit and would love to see you in the future. Have a great day!
The room wasn’t clean. We got fresh towels the first day, but the room wasn’t cleaned neither were the beds made. This is a dated, run down hotel. No water in the vending machines. I’d never stay here again. The noise outside the room made me wonder whether a tornado was coming through. Couldn’t leave fast enough.
Colleen
Stayed 3 nights in Feb 2024
Response from Matt Frank on Feb 12, 2024
We are sorry you did not enjoy your stay at our hotel. Our goal is to provide a great experience for our guests, and it seems like we failed in your situation. Please accept our apologies.
We are happy to see that you had a great stay with us. Our staff at the Best Western Plus Bradford Inn puts forth an enthusiastic effort to provide a quality customer experience. We would love to see you in the future.
10/10 Excellent
Pablo
Traveled with group, Traveled with pets, Traveled with family
We are happy to hear that you had a wonderful stay with us. Our staff strives for high customer satisfaction surveys and it's good to see that they accomplished their goal. We look forward to your next visit.
Thanks James! We are glad you enjoyed your stay with the Best Western Plus Bradford Inn. We appreciate your business and would love to see you in the future.
10/10 Excellent
James
Dec 8, 2023
James
Response from Matt Frank on Feb 9, 2024
We are glad you enjoyed your stay, James. We hope to see you in the future.
The staff and guest we all very nice. The Lounge was a great place to sit and relax.
Crystal
Stayed 2 nights in Oct 2023
Response from Matt Frank on Nov 1, 2023
We are happy to hear that you enjoyed our lounge during your stay with us. Our staff does a wonderful job of providing a welcoming atmosphere. Please stop by and see us in the future.
It was our pleasure to provide a 5 out of 5 guest experience during your visit to the Best Western Plus Bradford Inn. We are happy that you enjoyed your stay and look forward to your next visit.
Everything was great except the commode was way yo low
Linda
Stayed 1 night in Oct 2023
Response from Matt Frank on Oct 19, 2023
Thank you for your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
We love staying at this hotel when visiting Bradford. It's clean, the staff is friendly, great bar area/restaurant and excellent breakfast(we love the waffle options- pumpkin etc...)
Jennifer
Stayed 1 night in Oct 2023
Response from Matt Frank on Oct 16, 2023
Thank you so much Jennifer! We are happy your stay at the Best Western Plus Bradford Inn was a great experience. We hope to see you again soon.
Thank you for the kind words, Shawn. We are glad you enjoyed your stay and look forward to your next visit. Have a great day!
8/10 Good
Edward
Oct 14, 2023
Everything was good, not great.
Edward
Stayed 1 night in Oct 2023
Response from Matt Frank on Oct 16, 2023
We appreciate your comments Edward and thank you for staying with us. We would love to see you in the future and have the chance to make your stay great. Have a wonderful day.
You could walk to Main St in Bradford It was right by the Route 219
Lawrence
Stayed 2 nights in Oct 2023
Response from Matt Frank on Oct 13, 2023
We are glad you enjoyed our centrally located hotel. It was our pleasure to provide quality accommodations for your stay. Please stop by and visit us again.
It was just a place to put our heads down on a road trip. Met the need. Good breakfast included.
Reginald
Stayed 1 night in Oct 2023
Response from Matt Frank on Oct 13, 2023
We appreciate your comments about the quality of the guest experience. We are glad you enjoyed the breakfast and look forward to seeing you again in the future.
The room was clean and comfortable. The bathroom was so small that it was difficult to close the door while standing in the bathroom. The breakfast had plenty of options, but both mornings the scrambled eggs and sausage were cold.
Keith
Stayed 2 nights in Sep 2023
Response from Matt Frank on Sep 26, 2023
Your feedback is very important to us and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for the perfect 10 rating Bryan. It's great to see that you enjoyed your stay with the Best Western Plus Bradford Inn. We look forward to your next visit to our area.
Thank you so much Viorel. We are glad you enjoyed your stay, and you are correct in your assertion that our staff is excellent. We are very proud of the quality of their work as well as their customer service attitude. We hope to see you again in the future.
8/10 Good
Marilyn
Traveled with partner
Sep 6, 2023
Liked: Cleanliness, staff & service, amenities
Updated rooms are nice!
Marilyn
Stayed 1 night in Sep 2023
Response from Matt Frank on Sep 7, 2023
We are happy to hear that you enjoyed our updated room design. Our goal is to provide an enjoyable stay to all of our guests, and it sounds like we accomplished that goal for your stay. Please stop by and see us the next time you are in the Bradford area.