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Reviews of Super 8 by Wyndham Richlands/Claypool Hill Area

2 out of 5
Super 8 by Wyndham Richlands/Claypool Hill Area
12367 Gov G C Peery Hwy, Us Route 19, Pounding Mill, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 199 out of 420 reviews" "
Rating 8 - Good. 160 out of 420 reviews" "
Rating 6 - Okay. 41 out of 420 reviews" "
Rating 4 - Poor. 10 out of 420 reviews" "
Rating 2 - Terrible. 10 out of 420 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Sungyull

Liked: Staff & service
Disliked: Cleanliness
It is a good place, inexpensive, good staff and all but they need new pillows. I couldn’t’ sleep.
Stayed 1 night in Mar 2024
Response from Sarah, GM on Mar 27, 2024
I am terribly sorry to see you were so dissatisfied with your stay. We actually do have new pillows in most of our rooms. I will definitely look in the particular room you stayed in to ensure we have new pillows in there. Thank you for letting us know of the issue, and again I apologize you were not able to sleep well. We work hard to provide a great stay for every guest, every time.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very clean facility and staff was very friendly. Room was very adequate for the price!!
Stayed 1 night in Mar 2024
Response from Sarah, GM on Mar 12, 2024
Thank you for your nice words! I am glad to see you had a nice stay and found our rooms to be clean and our staff friendly. We hope to see you again if you are back in the area!

10/10 Excellent

Catalina, philadelphia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly!
Stayed 2 nights in Feb 2024
Response from Sarah, GM on Mar 6, 2024
Thank you so much for your feedback. I am so happy to see you had a nice stay and found our staff to be friendly!

10/10 Excellent

David, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Super8 before and always have a nice stay. Everyone there is friendly and helpful. The hotel is very clean and quiet. Will definitely stay there again.
Stayed 1 night in Feb 2024
Response from Sarah, GM on Feb 13, 2024
I am so glad to see you have been satisfied with your stays with us! We look forward to seeing you again.

6/10 Okay

Catherine

Stayed 1 night in Jan 2024
Response from Sarah, GM on Jan 28, 2024
Thank you for providing your feedback.

10/10 Excellent

John R

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Dec 2023
Response from Sarah, GM on Jan 3, 2024
Thank you for your feedback. I am glad to see you found our staff to be friendly and helpful. We hope to see you again in the future!

10/10 Excellent

Vickie

Liked: Cleanliness, property conditions & facilities
It was a little old, but clean enough and a good value for the money.
Stayed 2 nights in Dec 2023
Response from Sarah, GM on Feb 6, 2024
Thank you! We are happy to see you were satisfied with your stay.

8/10 Good

tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 1 night in Dec 2023
Response from Sarah, GM on Dec 25, 2023
I am glad to see you had a good stay!

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff was excellent from the moment we arrived. Room was clean and it was a very quiet visit.
Stayed 2 nights in Dec 2023
Response from Sarah, GM on Dec 25, 2023
Thank you! I am happy to see you were well satisfied!

10/10 Excellent

LeAnn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Staff were very friendly. Nice clean room for the price.
Stayed 2 nights in Nov 2023
Response from Sarah, GM on Nov 24, 2023
I am so glad to see you have a great stay! W pride ourselves of friendly service and clean rooms. We hope to see you again if you are back in the area!

6/10 Okay

Patricia

Stayed 1 night in Nov 2023
Response from Sarah, GM on Nov 20, 2023
Thank you for your feedback.

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, near highway, restaurants, and stores
Stayed 3 nights in Nov 2023
Response from Sarah, GM on Nov 13, 2023
Thank you for your feedback! We are glad to see you had a good stay! Hope to see you again if you are back in the area.

6/10 Okay

Jason

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 7 nights in Nov 2023
Response from Sarah, GM on Nov 13, 2023
Thank you for your feedback. I hope that you had a good stay.

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. Room was nice and clean
Stayed 2 nights in Oct 2023
Response from Sarah, GM on Nov 1, 2023
We are glad to see you found our staff to be friendly and room clean! Thank you for your feedback, and we hope to see you again in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sarah, GM on Nov 1, 2023
Thank you! I am so glad to see you had a nice stay!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable
I would rate this a 4 because it was clean and comfortable to stay here but this is not a 5 star hotel due to it's age and the fact that it is a budget motel. The staff were friendly and helpful. The price is definitely Great for what you get! We did have a room on the first floor at first and when we went in the room it had sort of a musty smell, so we asked to switch to second floor and it was much better. I am very smell sensitive.
Stayed 1 night in Oct 2023
Response from Sarah, GM on Oct 31, 2023
Thank you for your feedback. I am glad to see you had a nice stay and we were able to accommodate your needs. We hope to see you again if you are back in the area.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good pick. Convenient, clean, friendly team, safe and well kept. When in the area I will stay here again.
Stayed 1 night in Oct 2023
Response from Sarah, GM on Oct 30, 2023
Thank you! We are so glad to see you had a great stay with us! Hope to see you again!

8/10 Good

Ali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean.
Stayed 1 night in Oct 2023
Response from Sarah, GM on Oct 17, 2023
I am happy to see you found our property to be quiet and clean. We hope to see you again if you are back in the area!

8/10 Good

Lynette

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sarah, GM on Oct 10, 2023
Thank you for staying with us! I am glad to see you enjoyed your stay.

8/10 Good

Mitchell

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The parking lot needs worked on .
Stayed 1 night in Oct 2023
Response from Sarah, GM on Oct 10, 2023
Thank you for your feedback!

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe. It was clean
Stayed 2 nights in Sep 2023
Response from Sarah, GM on Sep 25, 2023
Thank you for staying with us. I am happy to see you felt safe and found your room to be clean. We pride ourselves on cleanliness and friendliness. We hope to see you again in the future!

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like booking motels online when I don't know the area so I am always a little apprehensive about what it's actually going to be like when I get there. I was very pleased with this pick. Staff was friendly and the room was clean and in good shape. We spent two nights there and it was quiet both nights, no hallway noise. This motel is a good pick.
Stayed 2 nights in Sep 2023
Response from Sarah, GM on Sep 18, 2023
I am so happy to see you were pleased with your stay with us. Thank you for taking the time to provide us with your feedback, it is greatly appreciated!

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 3 nights in Sep 2023
Response from Sarah, GM on Sep 14, 2023
We are glad to see you had a great stay! Thank you for being our guest.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sarah, GM on Sep 13, 2023
Thank you! I am glad you had a nice stay!

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Quite hotel,it was clean staff was nice and we hated to leave Iove this hotel we definitely be back.
Love it here
Room was very clean and roomy
Stayed 1 night in Sep 2023
Response from Sarah, GM on Sep 11, 2023
Thank you for your feedback! I am so glad to see that you had a great stay!

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, parking accessible, front desk staff available, professional, and affable. Room was non-smoking, but smoke could be smelled upon entry into the room. No issues during stay
Stayed 1 night in Aug 2023
Response from Sarah, GM on Sep 1, 2023
Thank you for your feedback. I am glad to see you had a good stay. I apologize for the smell of smoke, I will definitely have housekeeping look into this.

8/10 Good

Harry

Traveled with partner
Liked: Staff & service, property conditions & facilities
Not many choices in this area. What a beautiful area; the mountains are splendid and worth the visit.
Stayed 1 night in Aug 2023
Response from Sarah, GM on Sep 1, 2023
Thank you for your feedback!

10/10 Excellent

Judy

Traveled with partner
Liked: Amenities
Checking in and out was super easy! Price was great! We plan to stay here again next visit to the area
Stayed 1 night in Aug 2023
Response from Sarah, GM on Sep 1, 2023
Thank you! I am glad to see you had a great stay!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sarah, GM on Sep 1, 2023
Thank you! I am glad you had a great stay!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often and will continue, but my biggest issue is many of the room windows do not lock. 1st and 2nd floor. I have finally had a stick made to put in the window for safety. I don't understand why they don't think this is important. They know I complain each time I'm there and experience this problem.
Stayed 1 night in Aug 2023
Response from Sarah, GM on Aug 24, 2023
Thanks for your feedback and for being a continued guest at our property.

8/10 Good

Luther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sarah, GM on Aug 21, 2023
Thank you for your feedback! I am glad to see you had a nice stay.

2/10 Terrible

gala

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean but the floor would have been more comfortable than the bed. The cover was like a sheet!
Stayed 1 night in Aug 2023
Response from Sarah, GM on Aug 21, 2023
I am very sorry to see you did not find our beds to be comfortable. I am however glad to see the room was clean. We appreciate your feedback, safe travels.

10/10 Excellent

India

Traveled with partner
Liked: Amenities
Bed and pillows were sooo soft. Staff was so friendly, super easy check in and check out. Also great water pressure for the showers. Overall great stay and good location
Stayed 1 night in Aug 2023
Response from Sarah, GM on Aug 14, 2023
I am happy to see you had a great, comfortable stay!

2/10 Terrible

Linda

Stayed 1 night in Aug 2023
Response from Sarah, GM on Sep 11, 2023
So sorry to see it seems you did not have an enjoyable stay.

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good place to stay
Everything was good except our room smelled musky and our carpet felt damp like they had just cleaned it but it hadn’t dried.
Stayed 2 nights in Aug 2023
Response from Sarah, GM on Aug 14, 2023
Thank you for your feedback. I'm sorry to see the room had a musty smell, and damp carpet. It is possible the carpet had been cleaned, I will definitely check into this though. I am happy to see that otherwise you found your stay to pe pleasant. We hope to see you again in the future if you are back in the area!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfy
Stayed 2 nights in Jul 2023
Response from Sarah, GM on Aug 14, 2023
I am happy to see you found our property to be clean and comfortable. We strive to provide clean and comfortable rooms and friendly customer service! Hope to see you again! Safe travels!

6/10 Okay

Jennifer

Traveled with family
I came with my mother who is 73 and has arthritis in her back. We were on the second floor. There was no elevator. It was very hard for my mom to get up and down the stairs, not to mention carrying our own luggage upstairs.
Stayed 1 night in Jul 2023
Response from Sarah, GM on Aug 1, 2023
I am sorry to see we were not able to accommodate with a downstairs room. We do our best to meet all guest requests, however we are a busy property with limited rooms and unfortunately, we are not always able to do so. I apologize for the inconveniences this caused.I am however happy to see that otherwise your stay was satisfactory.

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2023
Response from Sarah, GM on Aug 1, 2023
Thank you for your feedback! I am glad to see you had a great stay!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and well kept. Outside seating was nice, and its a quiet property for being close to the highway. Breakfast options were slim, but thats kinda what one would expect for such a great price.
Stayed 3 nights in Jul 2023
Response from Sarah, GM on Jul 24, 2023
Thank you for your feedback! I am glad to see you had a nice stay!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful and the updates to the hotel were nice. I only wish the breakfast was a little more.
Stayed 3 nights in Jul 2023
Response from Sarah, GM on Jul 20, 2023
Thank you! I am glad to see you had a nice stay.

8/10 Good

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Safe to book
Better than lost super 8. Clean. Nice staff. There really is no breakfast really so don’t rely on that. Yogurt, bagel, cereal, toast and muffin. Reasonable price. Would stay again.
Stayed 1 night in Jul 2023
Response from Sarah, GM on Jul 20, 2023
Thank you for your feedback!

10/10 Excellent

charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room clean and roomy. Staff was friendly.
Stayed 2 nights in Jul 2023
Response from Sarah, GM on Jul 18, 2023
I am so glad to see you enjoyed your stay. Thank you for letting us know! We hope to see you again in the future!

10/10 Excellent

Tracy Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Convenient.
Stayed 1 night in Jul 2023
Response from Sarah, GM on Jul 14, 2023
Thank you! I am happy to see you had a great stay!

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best Super 8 I’ve ever stayed at, this was my third visit and I would happily return
Stayed 2 nights in Jul 2023
Response from Sarah, GM on Jul 14, 2023
Thank you for your feedback. We are happy to see you were pleased with your stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little gem
No frills hotel (no pool, no gym, no bar). Just the perfect clean hotel to put your head down to rest. Easy in/out parking too. Why pay for amenities you don't use or intend to use. Just perfect for what I need. Will keep staying here when I return to the area.
Stayed 2 nights in Jul 2023
Response from Sarah, GM on Jul 11, 2023
Thank you so much for your kind words. We are so happy to see you had a nice, comfortable stay. We work hard to keep our little property clean and comfortable. We hope to see you again the next time you are in the area!

4/10 Poor

Terry, Grundy

Liked: Cleanliness, property conditions & facilities
I liked that private entrance and cleanness. I dislike that we wanted to upgrade to a king deluxe and pay the difference but they won't let us. The sight need to be more be more pacific and remind them a heads up about no refunds
Stayed 2 nights in Jul 2023
Response from Sarah, GM on Jul 6, 2023
So sorry it looks like you weren't completely satisfied with your stay. There are different reasons sometimes that upgrades are not available. In this case there were 2 separate reasons. 1. This particular reservation would have needed to have been changed by the 3rd party company it was booked through. We are limited at the property as to what we can do with 3rd party reservations and have next to nothing to do with cancelation fees and things like that. 2. You had requested a pet friendly room in your reservation, the deluxe suite you had requested to upgrade to is not a pet friendly room.Thank you for your comments about the cleanliness of our property, and I hope this clears things up for you.

4/10 Poor

Bobbie

Traveled with family
Breakfast was limited choices and our room had a terrible Muskie smell
Stayed 2 nights in Jun 2023
Response from Sarah, GM on Jul 5, 2023
I am so sorry to see it looks like you did not enjoy your stay. We offer the Super 8 Continental Breakfast which does offer many options. I am sorry to see your room had a musty smell, I will check into this and address the issue. I hope that if you are back in the area you will give us another chance to better meet your needs.

10/10 Excellent

Sarah

Stayed 5 nights in Jun 2023
Response from Sarah, GM on Jul 18, 2023
Thank you for your feedback! We are happy to see you were pleased with your stay!

10/10 Excellent

c.j.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I was going.
Stayed 1 night in Jun 2023
Response from Sarah, GM on Jun 19, 2023
Thank you for your feedback! I am glad you enjoyed your stay.

10/10 Excellent

Tara

Stayed 1 night in Jun 2023
Response from Sarah, GM on Jun 15, 2023
Thank you so much for providing your feedback! I am happy to see you had a nice stay. We hope to see you again in the future!