Posted Aug 22, 2016
Been here before and it was great, this trip up to Grand Stay no so Grand. Bad start, had to wait at desk for over 10 minutes to check in, no one was around. She was talking to someone on the phone the entire check in; how rude. The room was a tiny handicap suite, dirty, carpet stains, back hair in shower, bed was soft, sheets were old, paint peeling from the ceiling. It felt Iike we had stepped into a nursing home. In the morning went to take a shower and the handheld shower head squirted ice cold water all around the room. It was terrible. My husband went to take his shower and the entire unit broke off in his hand. Needless to say, no shower for him. Went to offer our concerns to the front desk staff, who did not put down the phone to provide us attention and he just replied "Sorry". We left without breakfast. So much disappointment.