Lobby

Reviews of Comfort Suites Oshkosh

2.5 out of 5
Comfort Suites Oshkosh
400 S Koeller St, Oshkosh, WI

Reviews

8.4

Very Good

Rating 10 - Excellent. 270 out of 558 reviews" "
Rating 8 - Good. 174 out of 558 reviews" "
Rating 6 - Okay. 57 out of 558 reviews" "
Rating 4 - Poor. 36 out of 558 reviews" "
Rating 2 - Terrible. 21 out of 558 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I’ve stayed here several times in the past. I noticed on this trip that maintenance of the facility has deteriorated. Paint in many areas needs touching up. Floors in common areas needed mopping, elevator floors dirty, both days I was there. Windows need cleaning. Cosmetically not up to the same standards.
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diana on Mar 19, 2024
Thank you for your review!

4/10 Poor

Christian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly disappointed. Not what we have experienced in other Comfort Inns. 5 day stay without any housekeeping service at all. Tub backed up several times. Carpet dirty in room and hallway. Breakfast staff unpleasant, sweeping and mopping around us while we ate ...1/2 hr before end of serving time. Also, Vacuum running while we ate breakfast..could not have a conversation. Keys not properly done so had to go downstairs and redo. Pool area dirty and pool itself run down and dirty looking. None of the staff said anything pleasant to us except the guy who checked us in when we first arrived. So disappointing. Our stay was, all in all unpleasant, to say the least.
Stayed 5 nights in Mar 2024
Response from Diana on Mar 13, 2024
Thank you for taking the time to review. We are sorry that your stay wasn't pleasant nor up to your standards. This is the first time of hearing about our breakfast staff being unpleasant and the rest of the staff. Unfortunately this is a 24 hour business and we do have to keep up on the cleaning. We can't leave spills on the floor in the breakfast room so they do need to mop and for the vacuuming there is no carpet in the dinning area, unless you are talking about the hallway that is far from that area. Once again we are sorry to hear about your stay and we will achieve to stride better.

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Diana on Mar 6, 2024
Thank you for your review and we are sorry you did not enjoy your stay and that your stay was not up to your expectations.

2/10 Terrible

Steve

Business traveler, Traveled with partner
We we're put in a room next to a bachelorette party. Music was shaking the walls. Called the front desk twice to have them do something and nothing was done. Asked to be moved to the other end of the building at 12:30am. Moved to other room, quiet but toilet did not flush! Asked for a full refund and they were reaching out to expedia to do this.
Stayed 1 night in Feb 2024
Response from Management on Feb 29, 2024
We are sorry to hear about your stay. We do not allow parties in our building. We did have a few nose complaints that night but they were taken care of. No one else reported nor the staff heard the walls "pounding". As for the toilet not working we don't understand why you waited to report that on your way out the next day but are sorry to hear you had an issue with that as well. We ask all guest to let front desk know right away if a problem occurs.

8/10 Good

Karl

Stayed 1 night in Feb 2024
Response from Diana on Feb 20, 2024
Thank you for your review!

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family. Came here to visit my daughter at UWO. I also have a younger child. He enjoyed the pool. Pool could have been cleaner though. They have a new game area with table tennis, pool table, and more which kids enjoyed. Rooms were nice and clean. Dining area for breakfast was nice and clean. Excellent breakfast in morning. I would highly recommend this hotel. We will definitely be back when we come to Oshkosh again.
Response from Diana on Feb 11, 2024
Thank you for your review! We are so happy to hear that you and your child enjoyed your stay and we can't wait to see you again. Thank you for letting us know about the pool and we are going to look further into that to get that addressed and taken care of.

10/10 Excellent

Jon

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Zero parking spaces for hotel guests. I had to park at the Jimmy John’s next door. Property has seen better days. The building is older and has a bad facelift. Beds were great and room was large. Good place to stay as a plan B
Stayed 1 night in Feb 2024
Response from Diana on Feb 6, 2024
Thank you for your review!

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stole our credit card info and used it then was super rude when confronted about it.
Stayed 2 nights in Jan 2024
Response from Diana on Jan 27, 2024
Thank you for taking the time to reply. As we told your wife on the phone both managers were there when the both of you checked in and staff did the same policy as normal when you checking in. On the phone your wife was yelling and being highly rude. At one point staff had to ask what her name was because of her being hysterical on the phone. Your wife said the card was "hers" which looking into it you did not check in with her card. She also said staff was going around town using it. How? No one here has the physical card nor HER card. As we told her on the phone if someone stole her card she needs to report it to police. We are sorry to hear that someone took her card but we can guarantee it wasn't one of our staff. Any further questions or comments with be delt between the GM and you Brandon since it is your name and card on file and no one else per policy.

10/10 Excellent

Kylie

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Diana on Jan 21, 2024
Thank you for your review!

6/10 Okay

Ruth

Traveled with partner
Stayed 2 nights in Jan 2024
Response from Diana on Jan 8, 2024
Thank you for your review!

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family trip. The rooms were very spacious and kids loved the two pools.
Stayed 2 nights in Dec 2023
Response from Diana on Dec 30, 2023
Thank you for your review!

4/10 Poor

Tabatha

Disliked: Cleanliness, property conditions & facilities, room comfort
Waste of money
Extremely dirty bathroom, wasnt confident sheets were changed so i asked the front desk for clean ones to change them myself. Outside cameras dont work and lobby doors are not locked at night. Breakfast wasnt great.
Stayed 3 nights in Dec 2023
Response from Diana on Dec 22, 2023
Thank you for your review. As a valued guest we are sorry that your stay was not up to your expectations. Rest assured that our cameras do work and being monitored 247 around the clock as well as having front desk staff here both night and day. As for the possible dirty sheets we are happy that it was delt with. We are sorry that your bathroom seemed not cleaned and we do ask every guest to bring any problems to the front desk asap to get delt with right away. Thank you for your stay and again for the review.

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Diana on Dec 19, 2023
Thank you for your review.

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here after a night game at Lambeau. It was easy to get to and the room was clean. The staff was very friendly and the complimentary breakfast hit the spot. Would stay again.
Stayed 1 night in Dec 2023
Response from Diana on Dec 5, 2023
Thank you for your review!

10/10 Excellent

Thomas, Panama City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near the Interstate. East to access everything in Oshkosh and a great place to stay for a Packers game. The breakfast was great and we enjoyed the fitness facility. The indoor pools are nice for families. Clean, quiet, fresh. Highly recommended.
Stayed 4 nights in Nov 2023
Response from Diana on Dec 5, 2023
Thank you for your review!

6/10 Okay

Jadie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Diana on Dec 5, 2023
Thank you for your review!

10/10 Excellent

Jay

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and location!
Stayed 1 night in Nov 2023
Response from Tyler on Dec 1, 2023
Thank you for your review

8/10 Good

Alaysha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room was ok for the most part. The outlets didn’t work so we had to switch some things around. The bathtub had holes in the wall I assume from a previous fixture. The water pressure was awful! The floors/carpet were very dirty. There could be some deep cleaning to be had. Also not that it affects me but there was a huge bag of garbage sitting next to the elevator for 2 days.
Stayed 2 nights in Nov 2023
Response from Diana on Nov 24, 2023
Thank you for taking your time to reveiw us. On behalf of our company we do apologize for the issues you had faced. As a valued guest we will look more into those issues. Also we are in the process taking care of the cleaning issues you had adressed so hopfully your next visit will be even better.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Minor cleanliness issues. Great price. I'll come back and recommend to others.
Stayed 1 night in Nov 2023
Response from Diana on Nov 25, 2023
Thank you for your review!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel had a slight smell upon walking in. Got to our room and the bathroom sink was clogged with candle wax. Maintenance was able to take care of it right away. Otherwise our room was ok. Entire hotel could use some TLC.
Stayed 1 night in Nov 2023
Response from Tyler on Nov 6, 2023
Thank you for your review

6/10 Okay

Joshua

Business traveler
Liked: Staff & service
Front desk had to fix my lights and my outlet in the bathroom, they were awesome though. It’s surrounded by construction and on the last day I was there they had zero coffee to offer. There was an Aldi up the street they could have bought some to offer at breakfast. My coffee maker in the room had an old used coffee filter pod in it, so I was nervous to use that. It’s an average hotel, I never felt unsafe.
Stayed 2 nights in Oct 2023
Response from Diana on Nov 2, 2023
Thank you for taking your time for the review. We are sorry to hear about the issues that you had we will look into those problems and try to fix them. We hope as a vauled guest we will see you again and you will have a better experince!

4/10 Poor

Rich

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Diana on Nov 1, 2023
Thank you for your review!

8/10 Good

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Diana on Nov 1, 2023
Thank you for your review!

4/10 Poor

Der

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Diana on Oct 21, 2023
Thank you for your review.

8/10 Good

Melyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay/Good
Stayed 1 night in Sep 2023
Response from Diana on Oct 21, 2023
Thank you for your review.

4/10 Poor

Rhonda

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Visible mold all over the lower 1/3 of the shower.
Tried three different times to check in. Room was never ready but our friends room was ready after the second time we checked back. The bathroom was not very clean. The shower curtain was full of mold. The water pressure was barely enough to rinse the shampoo from our hair. I did report the mold on the shower curtain to the desk when we checked out.
Stayed 1 night in Sep 2023
Response from Tyler on Oct 5, 2023
I am sorry about the issues you encountered during your stay. We did not expect to have so many people check out the day you were checking in. I am sorry the shower curtain was over looked. As for the shower pressure I will be looking into it to fix that issue.

8/10 Good

Anthony

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tyler on Oct 5, 2023
Thank you for your review

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and reasonably priced
The hotel was reasonably priced and I was pleased with the friendliness of the staff, ease and speed of check-in, cleanliness of the room and comfort of the beds and pillows.
Stayed 2 nights in Sep 2023
Response from Diana on Oct 2, 2023
Thank you for your review!

2/10 Terrible

Steve, Green Bay

Stayed 1 night in Aug 2023
Response from Tyler on Sep 20, 2023
I’m sorry we failed to meet your expectations

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice place, few improvements needed
Overall it was a really nice experience but one room was dirty and some features broken. The other room felt like it had sand or dirt between the sheets but otherwise was in good condition. The handicap accessories were very helpful, though we had to put a towel down in the tub because the floor got real slick if soap was used.
Stayed 3 nights in Sep 2023
Response from Tyler on Sep 20, 2023
Thank you for your review

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We recommend!
Very nice spacious rooms, very clean! The breakfast attendant did a great job keeping that area clean and we enjoyed the game room. We will definitely be staying there again!
Stayed 1 night in Sep 2023
Response from DIANA on Sep 17, 2023
THANK YOU FOR YOUR REVIEW!

4/10 Poor

wayne

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Very disappointed in this hotel
Room was very dirty. Shower had mold on the curtain. Asked them to change it, took them 2 days to finally address. Also lack of water pressure and no hot water only Luke warm. Hallway on my floor had muffin crumbs the entire 3 nights I was there.
Stayed 2 nights in Sep 2023
Response from Tyler on Sep 16, 2023
I am sorry for failing to meet your expectations. May I ask the name of the employee you reported these issues to?

10/10 Excellent

Margaretta

Stayed 1 night in Sep 2023
Response from Diana on Oct 2, 2023
Thank you for your review!

4/10 Poor

William

Traveled with family
Disliked: Property conditions & facilities
Pool was dirty, looks like it wasn’t clean in months The heating system didn’t work, the hallway rugs were filthy, the only good part of the stay was the breakfast
Stayed 2 nights in Aug 2023
Response from Diana on Sep 9, 2023
Thank you for your review. On behalf of our hotel we are sorry to hear that we didn't meet your expectations.

2/10 Terrible

Bao

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is dirty, breakfast is horrible, not enough staff, no room service, got charge with someone else’s room.
Stayed 3 nights in Sep 2023
Response from Tyler on Sep 6, 2023
Thank you for your review

2/10 Terrible

Becky

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I can give this place 0 stars for cleanliness I would. When we walked into our room it was obvious that the room has not been cleaned. The TV was still on and the room key from previous guest was still in the room. There was crumbs on the floor and table tops. It’s really sad that this newer hotel is so understaff. We asked for a new room and staff told us they didn’t have any rooms available, they didn’t have staff to clean our room either, so they just gave us all new linen. We stayed for 4 days and they only had 1 cleaning person. The room next to us was being cleaned in the morning and we didn’t hear the vacuum go off once, that explains why I had allergies the whole time we stayed there. We came from out of state and checked in very late and didn’t come for pleasure just for business, so we just bared with it and stayed all for days. The staff was really nice, but due to understaffing there wasn’t much they can do. Even the “Manager” Tyler was cleaning room.
Response from Tyler on Sep 6, 2023
I do apologize about the issues that you had, I will be looking into all other issues that you have meantioned

4/10 Poor

kalin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Found hair on bedsheets and bathroom floor. Common women’s bathroom out of toilet paper. Hot water for tea was only lukewarm.
Stayed 1 night in Sep 2023
Response from Tyler on Sep 6, 2023
Thank you for your review. I will be looking into this

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
When we arrived the person at the front said she already had checked us in even though we just got there. When we got to the room it smelled bad and the TV was on. It seemed like someone was in there right before we got in. The toilet was dirty. My husband requested another room and they did switch us. The floors were dirty and probably hadn’t been vacuumed in months. Will def not stay here again.
Stayed 2 nights in Aug 2023
Response from Tyler on Aug 30, 2023
I do apologize about the issues you encountered. We do check in any remaining arrivals at 11:30PM so that is why you were checked in already. I do see that you did not show up to the property until close to midnight. I am sorry that we will not see you again

8/10 Good

Erin

Stayed 2 nights in Aug 2023
Response from Tyler on Aug 14, 2023
Thank you for your review

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was excellent. They had eggs, sausage, yogurt, bagels, cereal, etc.
Stayed 4 nights in Aug 2023
Response from Tyler on Aug 10, 2023
Thank you for your review

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Landscaping needed attention.
Stayed 3 nights in Aug 2023
Response from Tyler on Aug 9, 2023
Thank you for your review

4/10 Poor

Tiffany

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was large to accommodate our family of 5, but that's the only good thing about this property. It's dirty. Carpets stained in hallways and our room, dirt and hair in corners of room, pool walkway was so gross and covered in hair. The fitted sheets on the beds were far too small, and just sitting in the bed caused the corners to pop off. We battled to keep those sheet corners on all night. Our toilet's tank sprayed water all over the floor every time we flushed it (we used every single towel in the room to sop up this water by the time we had stayed there only one night. SO MUCH WATER on the floor). I told the front desk about this right away and nothing was done about it. We didn't get moved to a new room and the problem wasn't fixed. For the cost of this room, I expected a much better experience. Disappointed.
Stayed 1 night in Aug 2023
Response from Tyler on Aug 4, 2023
I'm sorry about your experience. I was not made aware of any of these issues

10/10 Excellent

Todd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tyler on Jul 30, 2023
Thank you for your review!!

2/10 Terrible

Jose

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Between constant issues with room keys to the bland breakfast construction noise at 6 am and the unfriendly front desk attendant and the icing on the cake was being charged twice for the room
Stayed 4 nights in Jul 2023
Response from Tyler on Jul 24, 2023
I do apologize about the issues you encountered during your stay. I will be looking into all of the issues you had especially you being double charged. Again I am sorry.

8/10 Good

eric

Stayed 1 night in Jul 2023
Response from Diana on Aug 13, 2023
Thank you for your review!

6/10 Okay

Gretchen

Traveled with family
Disliked: Cleanliness, staff & service
Bed was clean, but room wasn't properly stocked. The pool looked unkempt. The breakfast was well stocked, but again not clean in dining or serving area. Staff was courteous, but looked and acted overworked.
Stayed 2 nights in Jul 2023
Response from Tyler on Jul 24, 2023
Thank you for your review

8/10 Good

Ann

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great'area
Stayed 1 night in Jul 2023
Response from Diana on Jul 17, 2023
Thank you for your review!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds. Fantastic breakfast bar.
Stayed 1 night in Jul 2023
Response from Diana on Jul 17, 2023
Thank you for your review!

4/10 Poor

Sara

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Diana on Jul 16, 2023
Thank you for your review.