Ratings based on 630 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from central wi

Nice hotel, close to interstate, mall, restaurants

Posted Apr 25, 2017
Very nice hotel, great staff, great rates, rooms are reasonably sound proof. Close to many restaurants, the interstate and the mall. Pool, hot tub, exercise room and free snacks most evenings. Great place to stay for work or pleasure!
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern, clean, and roomy!

Posted Mar 17, 2017
Cons: If the hotel offered EV charging station reservations along with the room reservations, it would attract people with electric vehicles.
Good location. Hotel was obviously newer, and the staff was fantastic! Quickly and happily accommodated guest requests. The ONLY thing that was lacking (as it is in almost all hotels), was that there were no EV charging stations available.
Comment from Hotel Management
Mar 22, 2017 by Julie, Hotel Management
Thank you for your review, I will look into the EV charging suggestion. We hope to see you at The GrandStay in the future. Thank you, Julie
3 out of 5
by A verified traveler from appleton, WI

Posted Jan 29, 2017
Toilet plugged after first flush and no maintenance there to unplug. Did it myself with a plunger.
Comment from Hotel Management
Apr 14, 2017 by Guest Relations Manager, Hotel Management
We apologize for the inconvenience. In the future, our front desk is more than happy to assist you further. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from WI

Posted Jan 23, 2017
Location: Appleton, WI. Large mall very nearby. Lots of restaurants and area attractions.
Always come back here when we are in the Appleton area. Very comfortable and nice.
Comment from Hotel Management
Apr 14, 2017 by Guest Relations Manager, Hotel Management
Thank you for taking the time to give us feedback. We are happy to hear that you enjoyed your stay and that you are frequent guests with us. We appreciate your continued business, and we will see you next time!
4 out of 5
by Alan

Very nice one night stay

Posted Jan 22, 2017 on Hotels
Nice stay everything was very well maintained. Small but very well taken care of pool area with lots of towels. The breakfast was hot and better than most.
Comment from Hotel Management
Apr 14, 2017 by Guest Relations, Hotel Management
We are pleased to hear you enjoyed our stay. We do receive plenty of compliments on our breakfast buffet, so we are glad that you enjoyed it. We hope to see you again!
4 out of 5
by Steve

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Apr 14, 2017 by Guest Relations, Hotel Management
Thank you for your feedback!
3 out of 5
by Jennifer

This traveler left a rating score only Posted Jan 14, 2017 on Hotels
4 out of 5
by Chris

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Apr 14, 2017 by Guest Relations, Hotel Management
Thank you for your feedback, and taking the time to review our property.
3 out of 5
by A verified traveler from MN

ok in a pinch

Posted Jan 9, 2017
Pros: close to where we needed to be, restaurants and shopping.
Cons: See above
I had booked a king room and given king handicap so only had walk in shower which gets bath floor soaked. Water pressure from shower very poor - bed mattress just okay. Pool very small about same size as hot tub so if looking for a swim not going to happen. Overall cleanliness okay but had cobwebs in corners. Staff nice but not overly friendly.
Comment from Hotel Management
Apr 14, 2017 by Guest Relations Manager, Hotel Management
Thank you for taking the time to give a review. Your feedback helps us in our endeavors to improve. Take care!
3 out of 5
by Adam

Posted Jan 2, 2017 on Hotels
Bed was brutally uncomfortable. Our room must have had main water pipes going through wall because every hour or so there was a tremendously loud water rushing sound right by our headboard. Staff was very friendly, service was good. Room was very dated but clean. TV height on dresser is very low. Cannot see TV if laying in bed very well.
Comment from Hotel Management
Apr 14, 2017 by Guest Relations, Hotel Management
Thank you for your feedback as it helps us to pinpoint any areas of improvement. We thank you for taking the time let us know where we are doing well, specifically the friendliness of our staff members and overall cleanliness of the hotel.