Cute room decor, awful everything else
Posted Aug 3, 2016 on Hotels
The room has a queen and two twin beds, and walls decorated with airplanes, and that is all that I can say nicely about the room. There were little things that were irritating, 1) cable TV was down and there was no apologies for it, 2) the toilet paper holder kept on falling down, and 3) the breakfast area was pretty gross, there was no syrup for the waffles, the fridge door was open for who knows how long, I had to search for forks as there was no one around to help, they were out of apple juice on the juice machine, and there was no drinking water to be found. For the price, I'd expect something a lot more decent in a city like Oshkosh.
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay. We are happy to see you enjoyed the family room. We are sorry we missed apologizing to you about the cable TV, we tried to tell everyone how sorry we were that Time Warner Cable did not come to fix the cable. We called them everyday 3 or 4 times a day for 10 days asking them to fix out TVs. We tried to tell everyone making reservations that our TVs were out. Thank you for letting us know about the holder in the restroom so we can get that fixed. Thank you for letting us know about the breakfast room that will be addressed with the breakfast staff. Thank you again for your review. We look forward to showing you a 5 star stay on your next visit to Oshkosh.
At your service,
Front Office Manager