Ratings based on 358 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Wisconsin

Mold

Posted Mar 5, 2017
The employees were kind/attentive and the check in/out process was quick and easy. The room was not as clean as I expected. Overall, it was tidy, but there was mold on the shower curtain and mold/mildew in the grout around the tub. The bottom of the tub appeared to have rust stains and similar rust/mold/grime stains on the tile floor outside the tub. There was a kitchenette in my room and the trim on the bottom was coming undone. I did not ask for a different room because the bedding and towels were clean and I didn't expect that another room would be any different. I would stay again in a pinch but would not be my first choice.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear A., I am so sorry to hear about the issues you experienced with cleanliness in your guest room. Please be assured that I have followed up with our housekeeping staff to ensure this remains an isolated occurrence. This is not typical of our product and service. We hope you will consider staying with us again in the future. Sincerely, Sarah K. GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Arena, WI

Does what it says on the tin

Posted Feb 28, 2017
Clean, comfortable hotel. Having two beds and a pull out couch keeps grumpy teens less grumpy. Breakfast is mediocre but acceptable.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 21, 2017
Very comfortable, and an excellent steak house right next to it
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you so much for taking the time to comment on your stay with us. I am delighted to see that you enjoyed your stay with us. We look forward to seeing you again soon. Sincerely, Sarah K. GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Gillett, Wi

Great location for shopping and dining

Posted Feb 8, 2017
We've been staying here for many years and really like it. The pool is the largest by far with warm water and there is plenty for kids to do. Breakfast is good also. It has been updated somewhat and can probably use a bit more but we are very comfortable with the way it is.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Jan 30, 2017
Pros: Location
Cons: Thought hot tub was a little small at 4 person capacity.
Nice hotel located right between Applebees and Texas Roadhouse.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Anonymous, I am so delighted to see that you enjoyed your stay with us. Thank you for taking the time to comment on your experience. We look forward to seeing you again soon. Sincerely, Sarah K. GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent

Posted Jan 28, 2017
Stayed here with my teenagers. Had 2 rooms. Both rooms clean. Beds comfortable. Bathrooms a little cramped.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to let us know about your stay. I am so glad to read that our rooms were clean and the beds were comfortable. We appreciate your feedback and hope to see you again soon. Sincerely, Sarah K. GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasantly surprised at the quality

Posted Jan 23, 2017
Pros: I liked the suite. It was spacious and attractive. The bed was very comfortable.
Cons: I can't think of anything that could be improved.
Location: The location was difficult to access. Nearby restaurant choices were good.
I would have rated all 5's except for one thing. I called after I made the reservation on a third party site to see if I could have 2 beds. My reservation was for 1 queen. The receptionist did say she would change it to a suite with 2 beds because there was one available...but when I checked in I was given the suite with one bed. I understand that when you book with a third party you are not guaranteed choice of beds, but she did say she had changed it. The hotel was excellent. I will definitely stay there again. It was difficult to enter from the highway...don't listen to your GPS!!!
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Dear Anonymous, I was delighted to see that you enjoyed your stay with us. I apologize we did not have the two double beds you requested. We do try and honor these requests as best we can. We hope to see you again soon. Sincerely, Sarah K. GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
The pool and hot tub looked like it was not cleaned in a long time. It had a film of scum around the edges. Our room was not very clean either. It was an older hotel but needs a heavy make over on a deep clean. I liked the lay out and if you have a group of people this hotel would be nice but it needs a deep clean.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Dear Anonymous, I am sorry to see that you had some issues with our pool and your guest room. I will be following up with my maintenance staff to ensure these items are addressed. I appreciate you taking the time to let us know where we can improve. We hope you will consider staying with us in the future. Sincerely, Sarah K. GM
4 out of 5
by Karen

A step above and reasonably priced.

Posted Dec 27, 2016 on Hotels
Nice place. The breakfast was nicer than usual with fresh scrambled eggs and sausage. This was also a greener hotel with none of those little shampoo bottles and no alarm clock which has become unnecessary.
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Great llace to stay

Posted Dec 25, 2016
Very nice hotel..staff was very friendly and helpful..great continental breakfast