Regular Appleton visitor will book other hotels
Posted Jan 19, 2017 on Hotels
1) I'd asked for a quiet room in my very early reservation. At the check-in I was informed there is non at the time. What I got was a room towards a construction site on the other side of the street. I went back to get another room the next day, no chance. After that I stoped to asked and stayed for a week. Nobody ever got informed I think since I was not contacted.
2) The parking fee went up to 250% level without any service upgrades what's so ever. Right out of the blue. I don't care if the parking deck is run by the city or not It is just not justified. Still the snow blows through and you have to deice your car on cold winter days. If the city is rude enough to push through their rates and the Ramada can't do anything they should negotiate customer rates or take part of the increase on them. This is how it works globally. My answer asking for clarification was: 'It's the city we can't do anything. That's it.'
3) When I went first to my room it was cleaned but not vacumed since pieces were left on the floor around. I left little paper pieces then the next day to check that stayed for another two days before it got done. The outside of the toilet bowl was slightly yellowish in the front part and the toilet seat was not clean where it sticks through to be fixed.
I think that the hotel in which I stayed several times went down in service. It is not the newest one and needs restauration, too. But this is secondary to what I described above. Old can be also good.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.