Ratings based on 109 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Amman

Posted Oct 22, 2017
Amazing hotel ,clean room , delicious food.. amazing staff
Comment from Hotel Management
Oct 23, 2017 by InterContinental Aqaba Resort, Hotel Management
Dear Naela , Warm greetings from InterContinental Aqaba Resort, Firstly, it was a great pleasure welcoming you at Intercontinental Aqaba Resort, and we would like to thank you for choosing our Resort for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to the Intercontinental Aqaba resort in the near future. Sincerely Firas Irsheidat General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Aqaba Intercontinental

Posted Aug 22, 2017
Cons: check in and check out process
The check in and check out process overall I would rate Terrible. There were not enough stuff members for the volume of guests. We waited 2+ hours to get a room after check-in time & check out took an hour. These 2 specific processes were very unorganized.
Comment from Hotel Management
Aug 25, 2017 by InterContinental Aqabq Resort, Hotel Management
Dear Valued Guest, Warm greetings from InterContinental Aqaba Resort! Thank you for sharing your experience about your recent stay at our Resort . We do appreciated guests' comments and always seeking every guest's feedback as they are framing our ways of working and showing our areas for improvement. with regards to your comments about the check in and check out ,we would like to extend our sincerest apologies for any inconvenience caused , and we are confident that this is not a true reflection of our high level of service . However your points are noted and necessary actions will be taken,and I trust we will have the opportunity to restore your confidence back during your next visit. Our team looks forward to welcoming you back to Intercontinental Aqaba Resort soon. Sincerely Firas Irsheidat General Manager
4 out of 5
by A verified traveler

Beautiful place. All the smoking is annoying

Posted Aug 11, 2017 on Hotels
This is a beautiful hotel and property. It earns it's five star rating. There are some downsides for Americans however. There is smoking everywhere. Even our non-smoking rooms smelled like smoke. That is my only complaint.
Comment from Hotel Management
Aug 18, 2017 by GM, Hotel Management
Dear Valued Guest, Warm greetings from InterContinental Aqaba Resort! Thank you for sharing your experience about your recent stay at our Resort . We do appreciated guests' comments and always seeking every guest's feedback as they are framing our ways of working and showing our areas for improvement. We would like to extend our sincerest apologies for any inconvenience caused when you stayed .Our team looks forward to welcoming you back to Intercontinental Aqaba Resort soon. Sincerely Firas Irsheidat General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Come only in the winter months

Posted Jul 11, 2017
Pros: Great location
Cons: Pricey, Pricey, Pricey. Eat and drink outside.
Location: Plenty of choice restaurants, cafes and bars. Credit cards are not universally accepted in the downtown area.
So hot it is unbearable to spend more than a few minutes on the beach. very spacious lobby and a great pool with very attentive staff. English is spoke here.
Comment from Hotel Management
Jul 12, 2017 by InterContinental Aqaba Resort, Hotel Management
Dear Valued Guest, Warm greetings from InterContinental Aqaba Resort! We would like to thank you for choosing our Resort for your stay and for posting your review.With regards to your comments about the good and drinks prices ,kindly note that our prices were studied carefully and were priced based on the region prices making sure that are lower than the competitors' prices .Our team looks forward to welcoming you back to Intercontinental Aqaba Resort soon. Sincerely Firas Irshedat General Manager
4 out of 5
by A verified traveler

JUST OK FOR IHG

Posted Jul 5, 2017
Pros: Ocean area
Cons: People smoking every where
Location: Good for walking to the town, where food and drinks are reasonable
Check in was a disaster, charged for the room I already paid for, mix up, confusion, anxiety, not good, the room was on the side, view was questionable, room was nice, large bathroom, the pool and ocean area was nice, people smoke every where which is annoying, the buffet was good but only had it one day, expensive for anything, good to walk to town, not to far.
Comment from Hotel Management
Jul 9, 2017 by InterContinental Aqaba Resort, Hotel Management
Dear Valued Guest, Warm greetings from InterContinental Aqaba Resort! Thank you for sharing your experience about your recent stay at our Resort . We do appreciated guests' comments and always seeking every guest's feedback as they are framing our ways of working and showing our areas for improvement. We would like to extend our sincerest apologies for any inconvenience caused when you stayed, and we are confident that this is not a true reflection of our level of service .Our team looks forward to welcoming you back to Intercontinental Aqaba Resort soon. Sincerely Mazen Abu Sakha General Manager
3 out of 5
by A verified traveler

Not to international 5 star standard

Posted Apr 28, 2017
Disappointed there was no 2nd single bed for my teenage son - he had to sleep on sofa bed, not made clear in room booking. Also when we checked in there were no extra towels, cups, glasses brought to room. We had to call down and request each day. Bed was made everyday and towels changed but floor was not cleaned during stay. Facilities were excellent but as everywhere in Jordan no such thing as no smoking areas, this was a real negative for a non-smoking family to walk into lobby and reck of tobacco. Concierge was non existent- supposedly opened at 8am each day, was never there, made booking boat trip just about impossible - thankfully the wind was too high so we decided against going.
Comment from Hotel Management
Apr 30, 2017 by InterContinental Aqaba Resort, Hotel Management
Dear Valued Guest, Warm greetings from InterContinental Aqaba Resort! Thank you for sharing your experience about your recent stay at our Resort . We do appreciated guests' comments and always seeking every guest's feedback as they are framing our ways of working and showing our areas for improvement. We would like to extend our sincerest apologies for any inconvenience caused when you stayed, and we are confident that this is not a true reflection of our level of service .However your points are noted and necessary actions will be taken.Our team looks forward to welcoming you back to Intercontinental Aqaba Resort soon. Sincerely Mazen Abu Sakha General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Aqaba Resort

Posted Apr 7, 2017
Location: Red Sea Diving
This lovely resort located in Aqaba is located directly on the shores of the Red Sea and just a short distance from the main area of downtown Aqaba, which makes it feel more private. It is a big western style resort so it lacks some of the charm of a boutique hotel but the service here is excellent with the staff all very friendly and welcoming. We were given tea (unfortunately, not the sweet Bedouin tea we had become accustomed to in our Jordan travels) and dates upon check-in as well as a box of chocolates. Our room was spacious and had a large balcony with a view of the city and partial view of the Red Sea. There are numerous pools to choose from, however the jacuzzi pool was not hot enough - just lukewarm. The weather wasn't quite warm enough for us to try the other pools, but in the hot summer months I am sure they would be refreshing. There appears to be plenty of seating around the pool and also under the tents on the beach.
Comment from Hotel Management
Apr 9, 2017 by InterContinental Aqaba Resort, Hotel Management
Dear Valued Guest, Warm greetings from InterContinental Aqaba Resort! we are glad to know that you have enjoyed your stay .and we would like to thank you for choosing our Resort for your stay and for posting your review. we look forward to welcoming you back at your home away from home, Intercontinental Aqaba Resort Sincerely Mazen Abu Sakha General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Perfect location on the beach. Excellent service.

Posted Mar 27, 2017
Situated right on the beach of the Red Sea. Activities for families. Welcoming staff.
Comment from Hotel Management
Mar 29, 2017 by InterContinental Aqaba Resort, Hotel Management
Dear Dorothy , Warm greetings from InterContinental Aqaba Resort! We would like to thank you for choosing our Resort for your stay and for posting your review. Our team looks forward to welcoming you back to Intercontinental Aqaba Resort soon. Sincerely Mazen Abu Sakha General Manager
5 out of 5
by ahmed

This traveler left a rating score only Posted Dec 25, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2016 on Hotels