We have been with may family 3 years back to this Hotel and last week we went again. I am afraid it has lost its touch being one of the best hotels in Aqaba. The reception people were super great. The chef Anas made the most delcious food in the world (try his sea food pasta and the ingus steak ... wow). However, we noticed sone things which make me rate this hotel as 4 star and not 5 star any more. The breakfast area was OK and only one staion for omlet which make you wait for at least 30 min in peak time to get an omlet. The staff (the men) of the breakfast shift need more training how to deal with people and how to serve. They open the door fro themselves to get in or out leaving people behind instead of helping them or to keep the door open for them. They slip the coffee on the table and does not clean his mess...many other things. The beach used to be much much cleaner than this. The outdoor pools wood and around looks old. we could not use the jacouzi as it was over super crowded with many childern inside inspite the staff tried to keep them away. In simple words we saw a difference in Hotel as per our last visit 3 years back. you have only one towels station where there should be 3 (at least one in pool area and another one at least in the beach area). we had to carry the ice box and towels each time back the one only station (and with kids it is not easy) to restore the "BEACH CARDS". I hope they can find a better system for this.
Comment from Hotel Management
Oct 29, 2015 by InterContinental Aqaba Resort, Hotel Management
Dear Firas ,
Warm greetings from InterContinental Aqaba Resort!
Thank you for sharing your experience about your recent stay at our Resort .on other hand, We do regret that your stay in our Resort was not up to your expectation, your experience is definitely does not represent the usual high standards of service and quality our hotels pride themselves on.
We do appreciated guests' comments and always seeking every guest's feedback,we take your feedback very seriously and want nothing more than to show you the sort of experience upon which we've built our reputation.
Mazen Abu Sakha