Ratings based on 727 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

nice and close to attractions and metro

Posted Dec 20, 2017
Cons: heat could not be turned down adequately
excellent value for comfort, cleanliness and location
Comment from Hotel Management
Dec 25, 2017 by Alexandra, Hotel Management
Dear Valued Guest! We are grateful to you for choosing our hotel and for sharing your opinion following your stay at Mercure Arbat. Positive feedback from our guests is the best compliment for us, and we're glad to see that you highly evaluated our hotel. Regarding your remarks about the air conditioning we'd like to mention that our Duty Manager is ready to assist 24 hours in case of any inconvenience to make every guest's stay as comfortable as possible! Thank you for your comments once again. We look forward to welcoming you again at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from slovenia

Posted Nov 27, 2017
Close to city center, shoping street and night life! Metro station is only 50 m away!
Comment from Hotel Management
Nov 28, 2017 by Alexandra, Hotel Management
Dear Davor! Thank you for choosing Mercure Arbat hotel for your stay in Moscow and for sharing your feedback. We are happy to know that the hotel fully met your expectations. It's a pleasure to hear that you enjoyed our convenient location. We look forward to welcoming you back at Mercure Arbat! Best regards, Alexandra Abdulova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond Hill, ON

Overall - great stay!

Posted Nov 21, 2017
Pros: What was the most important to me - I was extremely pleased with people working in this hotel. Very friendly and helpful reception desk and restaurant
Cons: Carpets in rooms and hallway are a bit outdated and could use a refresher.
Location: Location is terrific.
I had an experience of staying at Mercure (in Tbilisi, Georgia) at the time when I was booking my short stay in Moscow, hoping to have the same quality - and I got it! It is very convenient to have the similar if not exact services and overall qualities that you tried, familiar and trust already and to get what you anticipate while you are at a new destination.
Comment from Hotel Management
Nov 23, 2017 by Alexandra, Hotel Management
Dear Vadim! We would like to thank you for choosing Mercure Arbat Moscow hotel. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We'll be happy to welcome you back at Mercure Arbat Moscow! Best regards, Alexandra Abdulova Front Office Manager
5 out of 5
by Elena

Posted Nov 8, 2017 on Hotels
Comment from Hotel Management
Nov 10, 2017
Dear Elena! Thank you so much for choosing Mercure Arbat and for giving us the highest possible mark. We always strive to meet our guests' expectations and it's such a pleasure for us to hear that we succeed. We look forward to your next stay with us and we'll do everything to make it a wonderful one again! Warmest regards, Alexandra Abdulova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha NE

very close to the Metro and the Arbat

Posted Nov 6, 2017
Pros: most of the staff knew some English. very close to public transportation
Cons: a mini fridge, a microwave and a coffee maker
Location: for a tourist this is a prime location. 20 minutes walk to the zoo. the metro is 5 minutes walk.
if they would include a mini fridge, a microwave and a coffee maker like mid-range hotels in the US do, this would be the best hotel.
Comment from Hotel Management
Nov 7, 2017 by Alexandra, Hotel Management
Dear Shawn! Thank you for choosing Mercure Arbat Moscow hotel and for posting a positive feedback following your recent stay. We're happy to hear that you enjoyed staying with us mentioning the convenient location of our hotel. Regarding your comments we'd like to note that we do have small fridges in every room as well as coffee and tea making facilities. Except for the Standard rooms we also offer our guests to book a Privilege or a Suite room where a Nespresso coffee machine and a complimentary mini-bar are provided. If you have any questions or comments during your stay with us, our Duty Manager is available 24/7 to make your stay the most comfortable one! Thank you for your review once again. We look forward to welcoming you back at Mercure Arbat hotel! Best regards, Alexandra Abdulova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel

Posted Nov 1, 2017
Nice hotel. Clean and comfortable. Very close to the metro for getting around.
Comment from Hotel Management
Nov 7, 2017 by Alexandra, Hotel Management
Dear Gill! Thank you for choosing our hotel and for sharing with us your feedback. We're very glad to hear that you highly evaluated your stay with us. Positive feedback from our guests is the best compliment for us. We hope to welcome you back at Mercure Arbat hotel soon! Best regards, Alexandra Abdulova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from BKK

Great location, friendly staffs

Posted Oct 27, 2017
We stayed 3 nights at the hotel and had a very good time. The staffs were nice and also the hotel ambience. The room was clean and the amenities were great. The location was excellent, 2 minutes walk from metro station.
Comment from Hotel Management
Nov 7, 2017 by Alexandra, Hotel Management
Dear Chris! We're happy to receive such a positive feedback and we'd like to thank you for choosing Mercure Arbat on behalf of our whole team. It was a great pleasure to welcome you at the hotel, and we're very glad to hear that you enjoyed our convenient location, the interior, cleanliness and comfort of the hotel and mentioned in the review attentiveness of our team. We look forward to seeing you again at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager
4 out of 5
by termizi

Good value for money

Posted Oct 24, 2017 on Hotels
Amazing room and service! Great Location! The only down side is internet was a bit slow.
Comment from Hotel Management
Nov 7, 2017
Dear Termizi! Thank you for choosing Mercure Arbat hotel and for taking the time to share with us your opinion. We are pleased to hear that you enjoyed staying with us and we will, for sure, take your remarks into consideration. Thank you for your feedback once again. We'll be very glad to welcome you back! Best regards, Alexandra Abdulova Front Office Manager
5 out of 5
by A verified traveler

Posted Oct 4, 2017 on Hotels
Great location, very friendly and helpful reception staff. Room quiet and clean. Restaurant food quality not as expected. I do recommend staying at this hotel.
Comment from Hotel Management
Oct 9, 2017
Dear Valued Guest! We highly appreciate your positive feedback and the fact that you chose Mercure Arbat hotel for your stay in Moscow. It's a pleasure for us to know that you highly evaluated the hotel mentioning its location and the level of service performed by our team. We look forward to welcoming you back at Mercure Arbat! Best regards, Alexandra Abdulova Front Office Manager
5 out of 5
by Rhoda

Posted Oct 1, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017
Dear Rhoda! We're very grateful to you for choosing Mercure Arbat Mosocw hotel and happy to know that you enjoyed staying with us. We highly appreciate our guests' positive comments! We look forward to welcoming you back at Mercure Arbat! Warmest regards, Alerxandra Abdulova Front Office Manager