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Reviews of Doisy Etoile - Orso Hotel

4 out of 5
Doisy Etoile - Orso Hotel
55, Avenue Ternes, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 157 out of 355 reviews" "
Rating 8 - Good. 141 out of 355 reviews" "
Rating 6 - Okay. 42 out of 355 reviews" "
Rating 4 - Poor. 10 out of 355 reviews" "
Rating 2 - Terrible. 5 out of 355 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

SERGIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas atenciones excelente ubicación.
Stayed 4 nights in Dec 2023
Response from Antonio on Jan 9, 2024
Estimado Sergio,Gracias por sus comentarios.Le deseamos un excelente año nuevo y esperamos volver a verlo en nuestro hotel.Cordialemente

10/10 Excellent

Xinling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem. We visit Paris for a very short three day. This hotel is very clean and comfortable. It is hard to believe how clean it is. The bedding and towels have no smell but super clean that is very hard to do since many 5 star hotels even cannot do this. The pillows are comfortable. Very important, the staff are very friendly! Highly recommended!
Stayed 3 nights in Sep 2023
Response from Caroline on Sep 26, 2023
Dear Xinling, I would like to thank you for having taken the time to give us your opinion about your recent stay in our hotel and for this wonderfull score ! It is a real pleasure for me to learn that you enjoyed your stay at the Doisy !We’re glad to learn that the professionalism and skills of our lovely team satisfy your expectations. We all look forward to have the opportunity of welcoming you again .Sincerely

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tidy and great service.
This was a nice little gem in the heart of Paris. Clean, modern, very classy. Breakfast was excellent with service. The manager and Kevin were extremely helpful. Walking distance to public transit and the Arc de Triomphe.
Stayed 5 nights in Jul 2023
Response from Antonio on Aug 16, 2023
Dear Sarah,Thank you so much for you feedback.It was so nice for us to share a moment with you, we hope to see you again in Paris.Have a great day

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Place, location and price, smaller rooms
Staff was great, breakfast was perfect, price for two rooms was very fair, location was perfect, rooms especially bathrooms are very small, but that is probably reflective in price.
Stayed 4 nights in Jul 2023
Response from Caroline on Jul 31, 2023
Dear Scott,The whole team and I are more than happy for this good score ! Thank you and we hope to welcoming you again for your next stay in Paris

8/10 Good

James

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Caroline on Jul 4, 2023
Dear James,The Doisy team and I are more than happy for this good score ! Thank you !See you soon for your next stay

10/10 Excellent

Rae

Stayed 6 nights in Jun 2023
Response from Caroline on Jul 4, 2023
Dear Rae !We would like to thank you for this wonderfull score !Kind regards

10/10 Excellent

Madeline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love ut
Super clean, excellent service, friendly staff. Pretty small but really enjoyed the central location
Stayed 6 nights in May 2023
Response from Caroline on May 29, 2023
Dear Madeline,We would like to thank you for choosing the Doisy hotel and we are more than happy for this good score !See you soon !

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
The Doisy Etoile was very convenient to the Arc de Triomphe and metro. The hotel was clean and staff very friendly. The only negative was the twin sofa bed - not comfortable. I stayed here 5 years ago and this was my 2nd stay and would recommend this hotel and stay here again.
Stayed 3 nights in Feb 2023
Response from Hotel Doisy on Mar 10, 2023
Thanks for you review, we hope to see you again at the hotel. :)best regards,Ismael

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming hotel for the price
The hotel was a last-minute booking. It is very conveniently located to both the metro and the Arc de Triomphe. The rooms are quite small, but that detail was fully disclosed prior to booking. The bathroom is also very small. The staff is very friendly, and they all speak English. A charming hotel for the price.
This sign on the boulevard is the only clue. The entrance is down and alley to the side.
Stayed 2 nights in Dec 2022

10/10 Excellent

abdulaziz

Stayed 3 nights in Dec 2022
Response from Antonio on Dec 28, 2022
Dear Mr. AlmunajemThank you for your review.It was a great pleasure to welcome you here at the Doisy Hotel.We hope you will back soon in ParisHave a very nice end of the year and happy 2023.

10/10 Excellent

Eric, Sugar Land

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, room was very clean.
Response from Caroline on Dec 5, 2022
Dear Eric !We would like to thank you for your kind review and the wonderfull score you gave :-)We hope to see you soon at the DoisyBest regards,

10/10 Excellent

JIEUN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staffs!
Walkable to many restaurants and stores. It takes about 20 minutes by walk to champ elysees and it felt comfortable and safe. Room is small but clean. You could hear noises from the hall and outside.
Stayed 3 nights in Oct 2022
Response from Caroline on Nov 1, 2022
Dear JIEUN,We would like to thank you for having share your experience with us ! The whole team thank you for this great review.Warm parisian regards,

2/10 Terrible

Sharon

Stayed 1 night in Oct 2022

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Staff was great and room was clean and nice. It was also quite and easy to get to. Would come back again. Thank you!
Stayed 4 nights in Sep 2022
Response from Caroline on Sep 27, 2022
Dear Scott,We would like to thank you for your pleasant review about your recent stay at the Doisy !Your comment make us proud !It would be a pleasure to host you againSincerely,

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. Great location, friendly and helpful staff, really cute lounging area, comfy beds and pillows and A/C. Highly recommended. Loved this little boutique hotel!
Stayed 1 night in Aug 2022
Response from Caroline on Aug 30, 2022
Dear Traci,What a pleasure to see your contentment ! Many thanks for such a wonderful review.We will be pleased to welcome you again at the Doisy.Yours sincerely

4/10 Poor

Sang chual

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Avoid it in Summer season.
Basically it was good experience in Hotel Doisy for my family vacation. Location is good and I like the place we had breakfast. BUT I suggest to avoid this hotel in HOT summer season. There were issues in AC while I stayed. They tried to change the room but another room also has AC problem, then others were fully booked. Meaning I had to sleep without AC working for 3 nights. Unfortunately the week I stays in Paris was burning hot. I remember it was a new high temperature record. I complained the broken AC but nothing happened for two days. Eventually they put a portable one but it was not helpful. I think, the room condition should be checked and notified before check-in. And the hotel should keep what they told. When I recognised it, the hotel said they will change room tomorrow but told me fully book the day after. Not sure why they did not know the booking status when I complained about the broken AC. The next day the hotel told that a technician will come to fix it but the hotel said the technician will come next Monday which I already left Paris. I highly suspect that Doisy hotel already knows the room condition with broken AC. And the worse is that they kept changing words about my complains. Again the hotel is good but you should avoid hot summer season unless you love to go bed with sweaty body.
Stayed 3 nights in Jul 2022
Response from Caroline on Aug 30, 2022
Dear Sang Chuai,We would like to thank you for choosing the Doisy and for taking the time to post your review. I understand your disappointment about A/C and I can assure you that it situation is really unusual, our technical department is intervened. We had unusually hot weather in Paris and the facilities were not up to par, technical services were overwhelmed by the situation across the city. We sincerely apologize for this inconvenience. We hope that you were still able to enjoy your stay in Paris.Apologies once againYours sincerely

4/10 Poor

SAFAA

Traveled with group
Disliked: Cleanliness, staff & service
Disappointing
Stayed 4 nights in Jul 2022
Response from Caroline on Aug 30, 2022
Dear Safaa DARWICH,Your observations are very precious in order to improve our services. We would like to offer our apologies for not living up to your expectations during your stay at the Doisy.Yours sincerely

4/10 Poor

Natalie

Stayed 3 nights in Jun 2022

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay there.
Stayed 4 nights in Jun 2022
Response from Caroline on Jul 6, 2022
Dear Timothy, We were delighted to learn that you enjoyed your stay with us ! We really hope to have the pleasure of welcoming you again in our hotel for your next trip to Paris. Best regards

8/10 Good

Gonzalo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Caroline on Jul 6, 2022
Dear Gonzalo, First of all, I would like to thank you for having taken the time to give us your opinion about your recent stay in our hotel ! We were delighted to learn that you enjoyed your stay with us and all look forward to have the opportunity of welcoming you back at the Doisy. Best regards,

6/10 Okay

Xincan

Stayed 5 nights in May 2022
Response from Caroline on Jul 4, 2022
Dear Xincan, The whole team thank you for having chosen the Doisy Hotel for your parisian stay. We remain at your entire disposal for your next stay ! Best regards,

10/10 Excellent

Antoine

Stayed 1 night in May 2022
Response from Caroline on Jul 4, 2022
Cher Antoine, Toute l'équipe de l'hôtel Doisy vous remercie pour cette superbe note qui nous va droit au coeur ! Nous espérons vous accueillir lors de votre prochain séjour parisien. Sincères salutations,

10/10 Excellent

chenyi

Stayed 3 nights in Apr 2022

8/10 Good

Tianwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in fab location
Stayed 4 nights in Apr 2022
Response from Caroline on May 5, 2022
Dear Mark, We would like to thank you for having choosen the Doisy for you stay in Paris. We will be pleased to welcome you again shortly ! Best regards from Paris

8/10 Good

Jacob

Traveled with group
Liked: Cleanliness, staff & service
Our stay was great but we did however expect three twin beds and one was a sofa bed which was very uncomfortable. During the booking it did not specify a sofa bed. I think this definitely should change to notify people before booking.
Stayed 2 nights in Feb 2020
Response from Thibaut - Hotel Manager on Mar 16, 2020
Dear Jacob, We thank you for the time you took to leave us a comment about your stay. Despite the sofa bed (we will ask Hotels.com to change the item), we are glad to know you had a great time while staying at Hotel Doisy. We are looking forward to welcome you next time. Best regards

4/10 Poor

oleg

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
not 4 star hotel
this is definitely not 4 star hotel , hardly 2 star
Stayed 4 nights in Jan 2020
Response from Thibaut - General Manager on Feb 5, 2020
Dear Oleg, Despite the experience you had within our hotel, we thank you for staying with us. The team is always here to help you and I am convinced that if you had a real matter we would solved the issue. We would be very happy to welcome you again and to show how our service is.

8/10 Good

Elo, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, beautiful views from balcony and wonderful decor (looks like the pictures). I enjoyed my stay. Although the room was small but was to be expected and the room also smelt a bit bad. Overall lovely hotel.
Stayed 4 nights in Jan 2020
Response from Thibaut on Jan 20, 2020
Dear Elo, We thank you for choosing our hotel for your stay in Paris and we are glad you enjoyed it overall despite the smell you had in the room. If you had informed us, we could have offered you an appropriate solution as we always do so that you make the most of your stay! We would be happy to welcome you again.

10/10 Excellent

Atusa, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at check in. The room was really clean.The breakfast was really good. The location was really close to three stations and easy to get around in paris.
Stayed 6 nights in Oct 2019
Response from Thibaut de Villoutreys - General Manager on Oct 29, 2019
Dear Atusa, We thank you for your comments and for the time you spent with us while in Paris. I will share your satisfaction to the team as it always helps us to improve our daily work. Best regards,

8/10 Good

Hisam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Thibaut de Villoutreys - General Manager on Oct 29, 2019
Thank you Hisam for your note about your stay at the Hotel Doisy. Best regards,

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is “the” niche boutique in Paris perfectly located to all shopping, restraints, rails, bus & tours near the Arc d’Triumph! Remodeled 2017, designer everything, premium linens, robes & slippers, delicious full breakfast & espresso bar, Full bar/Lounge, pet friendly $0.00, excellent-courteous staff. Booked one night, stayed another. My new favorite.
Stayed 2 nights in Aug 2019

6/10 Okay

Maria

Liked: Staff & service
Stayed 3 nights in Aug 2019

10/10 Excellent

PHIL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at this hotel are lovely and really helpful. Hotel was nice and clean, fresh towels every day. Hotel is only about a 5-8 minute taxi ride to the Eiffel Tower and a 5 minute walk to the Arc De Triumph. Would definitely stay again.
Stayed 3 nights in Aug 2019

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Very nice and friendly staff! Great location. The beds were very comfortable and the bathroom is very nice. There is a nice flat screen tv, refrigerator and air conditioning which was a plus. The only downfall I would have to say are the rooms are pretty small, so the rooms are fine if you only have 2-3 people max in one room. But I would definitely stay here again!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this property is terrific! Rooms were very clean and stylish and a pleasure to return to at the end of each day.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely little boutique hotel in the etoile district of Paris. It is within easy walking distance of many resturants and cafes as well as the metro. The staff was friendly and helpful. The rooms are small, typical for Paris.
Stayed 4 nights in Jun 2019

10/10 Excellent

Maria Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and Cathy and her staff were very friendly and attentive. Conveniently located , I would stay here again.
Stayed 2 nights in Jul 2019

8/10 Good

Jay, New York

Traveled with partner
Liked: Cleanliness, staff & service
The staff was very helpful and the hotel itself was pretty. We unfortunately did not have a working AC in our room during an exceptionally hot summer which made the small room a bit uncomfortable amd stuffy. The breakfast was very very good.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was rated 4 stars hotel, l would say 2 stars to much
Stayed 2 nights in Apr 2019
Response from Frederic - Hotel Manager Assistant on May 7, 2019
Dear Anonymous. In order to improve our services, we would be greatful if you could give us more details that explain your mark. Be convinced that we do our best every day to offer the best service. Any fair advice or recommandation are welcome. Best regards.

10/10 Excellent

BEVERLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Frederic - Adjoint de direction on May 7, 2019
Thank you very much for your mark. Hope to see you soon.

10/10 Excellent

Ofir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Frederic - Adjoint de direction on Jun 13, 2019
Merci. A bentôt

8/10 Good

Rouven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Nikki, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel very small rooms and you have got to be careful on the Windee stairs, overall it was a great hotel staff are very friendly staff would definitely recommend and would stay again. Quite good location also
Stayed 2 nights in Oct 2018
Response from Frederic - Hotel Manager Assistant on Nov 2, 2018
Thank you for your great feed-back! We hope to see you soon! Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevator didn’t work in the morning on leaving. Taxi ordered the night before didn’t arrive on time. Were they called?
Stayed 1 night in Oct 2018
Response from Frederic - Hotel Manager Assistant on Oct 30, 2018
Thank you for your feedback. We are sorry that the elevator perturbated you. This trouble, as we explained, was caused by your luggage that blocked the sensor so the life did not move. Regarding the taxi, we apologise for our partner who fail to honor the booking. As per the unexpected situation, we reacted immediatly and got a new car in less than 2 minutes waiting for you in front of the hotel. We hope these technical issues independant from our will will not repulse you to come back again as we will be pleased to meet you once again. All the best.

8/10 Good

Daan, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Frederic - Hotel Manager Assistant on Oct 13, 2018
Thank you.

8/10 Good

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, affordable small hotel in a great area
Overall everything was wonderful. The hotel is small but really lovely, in a great area, and very affordable. The rooms are really small but had everything we needed. The highlight of staying here is the design. The place is gorgeous with beautiful decor throughout. One small issue we had was when coming back late one night both doors were locked and we had no way to get in still the front desk wasn’t staffed. Someone finally cake down a few minutes later but it was troubling that there was no way to get in otherwise. Also the lights in our bathroom flickered on and off throughout our stay. Beyond that, can’t recommend this place enough!
Stayed 2 nights in Sep 2018
Response from Stephanie B. on Sep 14, 2018
Dear Elisha, We would like to thank you very much for sharing this really nice comment about your recent stay at Hotel Doisy. We are delighted that you appreciated our interior design per Raphaelle Levet and Benedicte Pierens. We really hope to have the pleasure of welcoming you back soon, now that you have found your home in Paris. With very best regards, Stephanie B. General Manager