Arcas del Villar Vacations from $1,231

This apartment had everything a family with young kids can ask for. We booked the 2 bedroom apartment (with an additional sofa bed in the living room), traveling with an infant and a toddler. The living room was extremely spacious and well designed. Kitchen and bathrooms were fully stocked, extra towels and endless pillows available in closet. The daily cleaning offered by Hyatt was a godsend. The bedrooms were very sound proof and luxurious with lots of amenities. The only thing I didn't love was that the 2nd bedroom had a single bed, which was not ideal for co sleeping with toddler. The location is in a nice neighborhood but it's a 15 min transit to the central tourist areas/sites to see, and a several minutes walk to local restaurants. So if you're traveling with young kids, be prepared with a stroller and carrying kids for several minutes as you navigate transit. We did find the transit stations such as the metro and the bus to be quite accessible for the stroller. It helps to have the tap to pay with credit card option. Kids under 4 ride free (as of writing of this review).

Service is poor. I have traveled over the world and have experienced really good service in different countries. Even that the RIU facilities are very good the hotel policies and service are just not done to make your stay easy. They have internal communication issues and you can hear personnel talking about it among employees in the lobby very often. The cannot serve water bottles during the day as you have to come downstairs for them. I left a boucher open when I checked in and first night when I ordered room service I had to pay the guy there in my room as they had no idea I left my account open. Very long process to connect to WiFi. Food at the buffet is awful and definitely not worth the cost. I invited a customer to have breakfast and they couldn’t let him go to the restaurant and I had to come downstairs to pay and then they will let them go upstairs to the 4th floor where the restaurant is, then three different waiters asked us if we had paid for his breakfast. I felt embarrassed with my customer as it is supposed to be a 5 star hotel. In general as it was a business trip for me they didn’t make my stay comfortable and smooth. Too bad as the hotel facilities are good. I will never stay there and strongly recommend to choose other options in Plaza de España if you like the location. Terrible experience.

Location is great near Puerta del Sol. Also there is a metro station a few steps away. I did not used the breakfast. The room was very clean and in good conditions. Very quiet surroundings even though there is a lot of construction work going on near by.